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jobs
Scheme manager
Joanne Baker
,
Northwich, United Kingdom
Experience
Other titles
Skills
I'm offering
Creative, intelligent, conscientious, kind and efficient.
Markets
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Language
German
Good
English
Fluently
French
Good
Italian
Good
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Administrator/House Manager
Warford Park.
retirement complex: Duties include maintaining site, supervising cleaning staff, calling residents, arranging site visits with contractors, liaising with estate agents, providing floral arrangements for the foyer.
Administrator, Manager
2017 - 2019
unknown
Business Travel Consultant
City and Guilds.
course at Reaseheath College - Merit grade
Work placement included assisting Ian Lloyd to prepare Peckforton Castle wedding as follows: Unloaded van, carried and assembled plinths, trees, candles and vases. Attached tea light bulbs to trees, prepared fish bowls full of hydrangeas, cleared venue for reception and set tables, cut and conditioned roses for the bride and groom.
Also worked in floristry shops as follows:
The Flower Shop Wilmslow: Assisted front of house with sales, prepared bouquets for sale, wired and taped ivy leaves and foliage for corsages and buttonholes, wrapped floral designs.
2lips Florist, Stockton Heath
Wired pine cones, Lotus seedheads, dried oranges and apples and prepared foliage for wreath-making workshop, prepared bouquets for weddings, created shop displays, answered telephone, cut and conditioned flowers, general housekeeping, unloaded/loaded van, assisted with unloading of sundries and flowers, sprayed flowers, prepared wraps for hand-tied bouquets.
24/08/15 Business Travel Consultant for Carlson Wagonlit Travel
Regular meetings with hotel sales teams, trips to visit hotel chains e.g
Radisson Blu, Hilton, Village Hotels and attended hotel fairs.
Answer telephone calls and emails in French German and Italian to book
flights, hotels and cars for a large international oil and gas company.
01/10/14 Senior sales and service agent and training mentor for
new starters and existing staff - one to one coaching, answered
queries as part of floor-walking team
01/08/13 Development Team Leader for Emirates - motivated sales team to exceed targets, carried out one to one meetings, investigation meetings, call monitoring. Introduced call quality incentives, worked with senior management to maximise opportunities and development of the team.
01/04/10 Promoted to Senior Sales and Service Agent, helped with recruitment days and skywards training days.
Assist new staff as part of a COOL days team (Coaching, observation and opportunities for learning)
Introduced and helped to implement sales incentive scheme.
05/05/08 Completed pilot project servicing Gold skywards members and first and business class customers
04/06/07 Promotion to Skywards Agent - dealing with air miles bookings, registrations and other queries
Work placement included assisting Ian Lloyd to prepare Peckforton Castle wedding as follows: Unloaded van, carried and assembled plinths, trees, candles and vases. Attached tea light bulbs to trees, prepared fish bowls full of hydrangeas, cleared venue for reception and set tables, cut and conditioned roses for the bride and groom.
Also worked in floristry shops as follows:
The Flower Shop Wilmslow: Assisted front of house with sales, prepared bouquets for sale, wired and taped ivy leaves and foliage for corsages and buttonholes, wrapped floral designs.
2lips Florist, Stockton Heath
Wired pine cones, Lotus seedheads, dried oranges and apples and prepared foliage for wreath-making workshop, prepared bouquets for weddings, created shop displays, answered telephone, cut and conditioned flowers, general housekeeping, unloaded/loaded van, assisted with unloading of sundries and flowers, sprayed flowers, prepared wraps for hand-tied bouquets.
24/08/15 Business Travel Consultant for Carlson Wagonlit Travel
Regular meetings with hotel sales teams, trips to visit hotel chains e.g
Radisson Blu, Hilton, Village Hotels and attended hotel fairs.
Answer telephone calls and emails in French German and Italian to book
flights, hotels and cars for a large international oil and gas company.
01/10/14 Senior sales and service agent and training mentor for
new starters and existing staff - one to one coaching, answered
queries as part of floor-walking team
01/08/13 Development Team Leader for Emirates - motivated sales team to exceed targets, carried out one to one meetings, investigation meetings, call monitoring. Introduced call quality incentives, worked with senior management to maximise opportunities and development of the team.
01/04/10 Promoted to Senior Sales and Service Agent, helped with recruitment days and skywards training days.
Assist new staff as part of a COOL days team (Coaching, observation and opportunities for learning)
Introduced and helped to implement sales incentive scheme.
05/05/08 Completed pilot project servicing Gold skywards members and first and business class customers
04/06/07 Promotion to Skywards Agent - dealing with air miles bookings, registrations and other queries
Coaching, Training, Mentor, Management, Sales, Recruitment, Service, Reception, Monitoring, Development, International, Oil and Gas, Workshop, Agent, Castle
2006 - 2007
job
Customer Sales and Service Agent
Emirates.
I used French, German and Italian on a daily basis to sell airline tickets and answer any queries regarding the frequent flyer programme.
04/06/07 Promotion to Skywards Agent - dealing with air miles bookings, registrations and other queries
04/06/07 Promotion to Skywards Agent - dealing with air miles bookings, registrations and other queries
Sales, Service, Flyer, Agent
2003 - 2004
job
Senior Adult Speech and Language Therapist
Cannock Chase Primary Care Trust.
I supervised junior staff, organised speech therapy input on wards.
01/09/03 Clinical Development Adult Speech and Language Therapist for Central Cheshire Primary Care Trust.
02/07/01 Generalist Speech and Language Therapist for Central Cheshire PCT. I worked with children and adults with learning disabilities. I provided assessment, therapy, including social skills groups and reports for clients.
03/11/97 Classroom Assistant (Special Educational Needs) at Holmfirth High School
11/09/97 Personal Development worker/carer for Holly Bank Trust, Mirfield, West Yorkshire
01/09/03 Clinical Development Adult Speech and Language Therapist for Central Cheshire Primary Care Trust.
02/07/01 Generalist Speech and Language Therapist for Central Cheshire PCT. I worked with children and adults with learning disabilities. I provided assessment, therapy, including social skills groups and reports for clients.
03/11/97 Classroom Assistant (Special Educational Needs) at Holmfirth High School
11/09/97 Personal Development worker/carer for Holly Bank Trust, Mirfield, West Yorkshire
Assessment, Development, Social
1992 - 1994
job
Sales Administrator
CMB Textile Agencies.
Huddersfield, West Yorkshire
I liaised between Italian fabric manufacturers and their British customers, dealt with correspondence and orders, presented fabrics in the showroom and at exhibitions.
24/02/92 Marketing Assistant/Export Sales Co-ordinator
For Camborne Fabrics Ltd. West Yorkshire.
Undertook market research in Germany, organised mailshots, arranged sales appointments, attended trade fairs.
24/02/91 Temporary assignments including five-month contract as PA to Sales Director of Forgemasters Steels Ltd., Sheffield.
I liaised between Italian fabric manufacturers and their British customers, dealt with correspondence and orders, presented fabrics in the showroom and at exhibitions.
24/02/92 Marketing Assistant/Export Sales Co-ordinator
For Camborne Fabrics Ltd. West Yorkshire.
Undertook market research in Germany, organised mailshots, arranged sales appointments, attended trade fairs.
24/02/91 Temporary assignments including five-month contract as PA to Sales Director of Forgemasters Steels Ltd., Sheffield.
Marketing, Market research, Research, Sales, Sales Director, Administrator, ON
My education
?
-
2001
n/a
BSc, Speech Pathology and Therapy II
BSc, Speech Pathology and Therapy II
?
-
1997
n/a
Secondary, Italian
Secondary, Italian
?
-
1990
n/a
Bachelors, French and German II
Bachelors, French and German II
?
-
1986
n/a
Secondary, French
Secondary, French
?
-
1984
n/a
HighSchoolOrEquivalent, Including Maths and English
HighSchoolOrEquivalent, Including Maths and English
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