$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Alison Scribens
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2010 - 2020
job
Customer Care Advisor
ASOS, Leavesden, Watford.
Working alongside a direct team of 12 advisors in a large (circa 1200 people) and fast paced customer care function. Supporting the customer care senior leadership to create a brilliant culture that is focused on driving a 'customer first' ethos to deliver outstanding first contact resolution through email, social media and live chat. Providing effective peer to peer coaching and mentoring to help develop new starters, set them up for success and maintain high-quality customer responses.
Selected accomplishments:
• Effectively managed a high-volume workload within a dead-line driven environment to consistently exceed individual KPIs and targets in all areas of quality assurance and first contact resolution.
• Committed to supporting the success of others, took on the responsibility for onboarding and developing new direct team members who all went on to demonstrate high levels of capability and consistently exceeded quality KPIs.
• Through length of service and proven experience became the key go to person within the team for all escalated queries, providing individual customer de-escalation coaching or resolving escalated customer concerns directly.
• With a continuous improvement mindset, frequently worked alongside stakeholders to test out new processes, systems and ways of working. Offering feedback on where further improvements could be made, always with the customer at the heart of the decision-making process.
• As a respected and long-standing member of the team, worked alongside managers, stakeholders and SMEs on the delivery of key projects and initiatives to build on our advisor and customer experience.
Selected accomplishments:
• Effectively managed a high-volume workload within a dead-line driven environment to consistently exceed individual KPIs and targets in all areas of quality assurance and first contact resolution.
• Committed to supporting the success of others, took on the responsibility for onboarding and developing new direct team members who all went on to demonstrate high levels of capability and consistently exceeded quality KPIs.
• Through length of service and proven experience became the key go to person within the team for all escalated queries, providing individual customer de-escalation coaching or resolving escalated customer concerns directly.
• With a continuous improvement mindset, frequently worked alongside stakeholders to test out new processes, systems and ways of working. Offering feedback on where further improvements could be made, always with the customer at the heart of the decision-making process.
• As a respected and long-standing member of the team, worked alongside managers, stakeholders and SMEs on the delivery of key projects and initiatives to build on our advisor and customer experience.
Social Media, Coaching, Customer experience, Mentoring, Continuous improvement, Leadership, Onboarding, Service, Test, Quality Assurance, Social, Go, Processes, UP
2006 - 2010
job
Customer Care Operation
Career Break.
Stay at Home Parent (July 2006 - July 2010)
Following being made redundant, I took the opportunity to spend time bringing up my young family which was extremely rewarding. Once settled into the first stages of schooling my main aim was to seek employment in a fast paced, customer focused role which led to me successfully securing a position with the ASOS Customer Care Operation.
Following being made redundant, I took the opportunity to spend time bringing up my young family which was extremely rewarding. Once settled into the first stages of schooling my main aim was to seek employment in a fast paced, customer focused role which led to me successfully securing a position with the ASOS Customer Care Operation.
UP, ME, LED
2001 - 2006
job
National Account Co-ordinator
Rentokil Initial, Eastcote.
With a confident, outgoing approach, developed and maintained strong relationships to ensure that each customer received a consistent, professional and impeccable service. Maintaining excellent product knowledge to effectively build rapport and manage the end-to-end sales process, creating memorable experiences for every customer. The role entailed maintaining a helpdesk, processing orders, resolving customer queries, site visits, training new members, reception duties, general administration, post and data entry.
Selected accomplishments:
• Consistently recognised for by ability to maintain brilliant professional relationships with key clients which secured ongoing business.
• Frequently exceeded agreed monthly targets, receiving a high level of customer satisfaction and further building on the brilliant reputation of a branded business within a highly competitive cleaning market.
Selected accomplishments:
• Consistently recognised for by ability to maintain brilliant professional relationships with key clients which secured ongoing business.
• Frequently exceeded agreed monthly targets, receiving a high level of customer satisfaction and further building on the brilliant reputation of a branded business within a highly competitive cleaning market.
Administration, Training, Sales, Service, Reception, Processing
1998 - 2001
job
IT Helpdesk Analyst
Synstar International.
It, Analyst
1996 - 1998
job
Queensbury, Middlesex- Data Entry Clerk
Imtec PLC.
Alison's reviews
Alison has not received any reviews on Worksome.
Contact Alison Scribens
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Alison directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark