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0
jobs
Hania Awan
,
Wood Green, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
French
Good
My experience
2018 - 2019
job
Consumer Care Team Leader
Vype, Ten Motives, Lyft.
Multi-brand: Vype, Ten Motives, Lyft
First 6 months as Secondment
● Managing and developing a small team to deliver best in class levels of customer service
● Continuously creating and improving processes and ways of working within customer service
● Monitoring team performance and managing workloads fairly and efficiently
● Management of complaint escalations
● Reporting & monitoring bugs
● Monitoring spend, and identifying areas to improve
● Experience in Invoice Management (SAP/SRM)
● 1-2-1's and coaching with team members
First 6 months as Secondment
● Managing and developing a small team to deliver best in class levels of customer service
● Continuously creating and improving processes and ways of working within customer service
● Monitoring team performance and managing workloads fairly and efficiently
● Management of complaint escalations
● Reporting & monitoring bugs
● Monitoring spend, and identifying areas to improve
● Experience in Invoice Management (SAP/SRM)
● 1-2-1's and coaching with team members
Coaching, SAP, Customer service, Management, Service, Monitoring, Processes
2016 - 2018
job
Consumer Care Advisor
unknown.
● Handling inbound consumer calls, emails & online chats - efficiently resolving all consumer issues to a high quality.
● Accurate logging of complaints via Microsoft CRM
● Maximising order values, and minimising replacement/refund spend where possible
● Identifying and actioning opportunities to provide above & beyond customer service
Vodafone (Across 3 Stores)
John Lewis with Vodafone
John Lewis
300 Oxford Street
London
W1C 1DX
Vodafone
49 Cheapside
London
EC2V 6AT
Vodafone Oxford Street Experience Store (Flagship)
341-349 Oxford Street
London
W1C 2JE
Phones 4U
● Accurate logging of complaints via Microsoft CRM
● Maximising order values, and minimising replacement/refund spend where possible
● Identifying and actioning opportunities to provide above & beyond customer service
Vodafone (Across 3 Stores)
John Lewis with Vodafone
John Lewis
300 Oxford Street
London
W1C 1DX
Vodafone
49 Cheapside
London
EC2V 6AT
Vodafone Oxford Street Experience Store (Flagship)
341-349 Oxford Street
London
W1C 2JE
Phones 4U
CRM, Customer service, Service, Online
2010 - 2012
freelance
Sales Consultant
unknown.
SW7 2DD
Exhibition Retail Assistant
Exhibition Retail Assistant
Retail, Sales
2009 - 2009
temp
Summer Contract
The Mall.
High Road
N22 6YA
N22 6YA
2008 - 2009
freelance
Front Desk Volunteer
unknown.
• Front Counter Assistant
• Answering calls, taking messages
• Taking details of crimes & incidents
• Assisting Public Enquiries
• Answering calls, taking messages
• Taking details of crimes & incidents
• Assisting Public Enquiries
2007 - 2009
job
Sales Advisor
unknown.
Duties include:
• Meeting Sales Targets
• Cash Handling
• Customer Service
• Shop Merchandising
• General Housekeeping
• Filling/Sorting Stock
Muswell Hill Police Station
115 Fortis Green
Muswell Hill
N2 9HW
• Meeting Sales Targets
• Cash Handling
• Customer Service
• Shop Merchandising
• General Housekeeping
• Filling/Sorting Stock
Muswell Hill Police Station
115 Fortis Green
Muswell Hill
N2 9HW
Customer service, Sales, Service
My education
2009
-
2010
University of Hertfordshire
N/a, N/a
N/a, N/a
2006
-
2008
Hornsey School for Girls
N/a, N/a
N/a, N/a
n/a
GCSEs, English/English Literature
GCSEs, English/English Literature
?
-
2010
University of Brunel
N/a, CRM & Marketing Tools
N/a, CRM & Marketing Tools
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