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Projects delivery manager who gets results
Charlie Brockis
,
Watlington, United Kingdom
Experience
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A versatile, experienced and highly organised technology projects delivery manager with a successful track-record of planning, managing and delivering new services and capabilities in demanding commercial environments, across a wide range of industry sectors, including hospitality, media, manufacturing & telecoms.
Extensive career experience in planning and delivering successful outcomes within enterprise programmes, managing change and transitioning project portfolios into live services. Able to operate and communicate effectively across technical & business disciplines to achieve the required objectives.
Extensive career experience in planning and delivering successful outcomes within enterprise programmes, managing change and transitioning project portfolios into live services. Able to operate and communicate effectively across technical & business disciplines to achieve the required objectives.
Markets
United Kingdom
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2016 - 2020
job
Projects Delivery Manager
Bourne Leisure.
Reporting to the IT Director, I was assigned to the Warner Brand and responsible for the planning and delivery of digital and technology transformation projects within the GDP Programme.
Bourne Leisure Ltd encompasses three leading UK leisure brands including Haven, Warner and Butlins. Reporting to the IT Director, I am assigned to the Warner Brand and responsible for the planning and delivery of digital and technology transformation projects within the GDP Programme.
Studley Castle Hotel – Planning, Deployment and Opening
Responsible for planning and managing the product workstream for Studley Castle Hotel and delivering a project portfolio of new systems and services within the required timescale and budget
Activities included: Requirements gathering, cost estimates & budget planning, dependency & risk analysis, vendor management, IT team management, resource planning, reporting, issue and problem management, hotel team training, service sign off by Hotel HOD’s and adoption into Bourne Support
Products & services delivered included: property access management, spa and leisure bookings, hotel TV services and content management, digital signage, table management & housekeeping
Other Technology Initiatives
• Leading the supplier RFP and product development of a new table booking system that gives guests freedom of choice in booking Warner restaurants, theatre venues and cinemas during their break
• Leading the initiative to incorporate online bookings at Warner Hotel Spas
Club Warner – Guest Loyalty Scheme
• Scoped, planned and delivered the optimal technology platform for launching Club Warner
• Supported and mentored the marketing project manager and team in best PM practices
WLH Marketing Website www.warnerleisurehotels.co.uk
• Delivered the CMS development, dev ops integration, design, build and launch of the new Warner Leisure Hotels website within required timeframe and budget
Bourne Leisure Ltd encompasses three leading UK leisure brands including Haven, Warner and Butlins. Reporting to the IT Director, I am assigned to the Warner Brand and responsible for the planning and delivery of digital and technology transformation projects within the GDP Programme.
Studley Castle Hotel – Planning, Deployment and Opening
Responsible for planning and managing the product workstream for Studley Castle Hotel and delivering a project portfolio of new systems and services within the required timescale and budget
Activities included: Requirements gathering, cost estimates & budget planning, dependency & risk analysis, vendor management, IT team management, resource planning, reporting, issue and problem management, hotel team training, service sign off by Hotel HOD’s and adoption into Bourne Support
Products & services delivered included: property access management, spa and leisure bookings, hotel TV services and content management, digital signage, table management & housekeeping
Other Technology Initiatives
• Leading the supplier RFP and product development of a new table booking system that gives guests freedom of choice in booking Warner restaurants, theatre venues and cinemas during their break
• Leading the initiative to incorporate online bookings at Warner Hotel Spas
Club Warner – Guest Loyalty Scheme
• Scoped, planned and delivered the optimal technology platform for launching Club Warner
• Supported and mentored the marketing project manager and team in best PM practices
WLH Marketing Website www.warnerleisurehotels.co.uk
• Delivered the CMS development, dev ops integration, design, build and launch of the new Warner Leisure Hotels website within required timeframe and budget
Project and program management, Vendor Management, Deployment, Team management, Stakeholder Management, Project planning, Digital project management, Business Analysis, Technical project management, Documentation
2015 - 2016
freelance
Digital Delivery Manager
Mitchells and Butlers Ltd.
Mitchells & Butlers is one of the largest operators of restaurants, pubs and bars in the UK including the brands All Bar One, Harvester and Toby Carvery. I acted as the primary point-of-contact for all web and mobile production solutions during the transitional roll-out phase of a large digital transformation project. Scope included a new CMS, reservations and ordering system, based on Adobe Experience Manager (AEM) and Zonal Retail Data Systems.
Project Management, Digital transformation, Agile project management, Ecommerce, Web development
2014 - 2014
freelance
Digital Delivery Manager
Virgin Media.
Managed the design and development of a prototype for a new “bundle builder” for the online and retail channels. Worked closely with the digital and sales teams, as well as an external UX agency.
Managed the planning and delivery of a streamlined payment check-out process to enhance the customer journey.
Managed the planning and delivery of a streamlined payment check-out process to enhance the customer journey.
Digital project management, Agile project management, Project coordination, Stakeholder Management, Vendor Management
2013 - 2014
freelance
Digital Delivery Manager
Formica Group.
Formica Group is a global leader in the design and manufacture of surfacing products. Part of the Digital Transformation team and responsible for delivering a new centralised CMS (Sitecore) across Europe and the Far East. This integrated with both Salesforce CRM and the product database on Amazon Web Services.
• Collaborated with the Programme Manager to develop the product backlog and release plan.
• Introduced and obtained cross functional agreement for a standardised release management process
• Achieved delivery through close engagement and planning with a range of stakeholders including local country marketing and sales managers, internal IT teams and external digital agency (Think).
• Collaborated with the Programme Manager to develop the product backlog and release plan.
• Introduced and obtained cross functional agreement for a standardised release management process
• Achieved delivery through close engagement and planning with a range of stakeholders including local country marketing and sales managers, internal IT teams and external digital agency (Think).
Digital project management, Team management, SQL Databases
2013 - 2013
freelance
Digital Project Manager
Fasthosts Internet Ltd.
Fasthosts Internet Ltd. is a leading provider of internet access and hosting services in the UK. Contracted to manage the selection, proof-of-concept and delivery of a new delivery framework.
• Managed the tool selection process, working with stakeholders across the business. Managed the implementation of a Drupal-based proof-of-concept, ensuring an optimal UX and responsive design.
• Managed the design and build phase of the solution, including integration with the payment platform.
• Managed the tool selection process, working with stakeholders across the business. Managed the implementation of a Drupal-based proof-of-concept, ensuring an optimal UX and responsive design.
• Managed the design and build phase of the solution, including integration with the payment platform.
Digital project management, UX Design, Stakeholder Management
2012 - 2012
freelance
Digital Producer
Vodafone Group.
Vodafone Group plc is a multinational telecoms company, operating mobile networks in 20+ countries. Assigned to the centralised Digital Production team, responsible for the delivery of digital solutions into the production and BAU environments.
• Delivered multiple concurrent online and cross-platform projects, including changes to the ecommerce and sales platforms often working within demanding commercial deadlines.
• Delivered multiple concurrent online and cross-platform projects, including changes to the ecommerce and sales platforms often working within demanding commercial deadlines.
Digital design, Digital project management, Agile project management, Content Management
2011 - 2012
freelance
Digital Project Manager
N M Rothschild & Son.
Full life cycle design, development & build of corporate communications website
Digital project management, Content Management, Stakeholder Management, Vendor Management
2000 - 2005
job
Platform Operations Manager
Videonetworks Ltd.
Responsible for server hall management, delivery systems and VOD services.
Managed 24x7 operations team, service continuity and systems maintenance
Managed 24x7 operations team, service continuity and systems maintenance
Operations Management, Team management, Technical support, Service Management
My education
1992
-
1995
Kingston University
MSc, Geostatistical Data Analysis
MSc, Geostatistical Data Analysis
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