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Senior
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0
jobs
Programming experience
pat mcgrory
,
Enniskillen, United Kingdom
Experience
Other titles
Skills
I'm offering
na
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
1998 - 2000
job
IT Support Technician
Northgate.
● As part of a team of IT technicians I was subcontracted to provide IT services to BT staff situated in the Apollo Rd call centre.
● Provided hardware support to 500 workstations and servers in the call centre
● Manned the helpdesk on a rotational basis and logged and prioritise faults accordingly
● Acted as first line of defense for operational software and network issues and escalated to the appropriate BT specialists.
● Collated statistical data on faults that occurred and presented this in report form to managers on a daily and weekly basis.
● Provided hardware support to 500 workstations and servers in the call centre
● Manned the helpdesk on a rotational basis and logged and prioritise faults accordingly
● Acted as first line of defense for operational software and network issues and escalated to the appropriate BT specialists.
● Collated statistical data on faults that occurred and presented this in report form to managers on a daily and weekly basis.
It support, Network, It, Support, Hardware, Software
1995 - 1997
job
IT support services
unknown.
● Provided technical support by phone to external customers that had bought Gateway 2000 products
● Arranged pickup/replacement of defective parts and maintained a sense of customer urgency on issues that occurred
● Escalated unresolved issues using the appropriate channels and provided feedback to staff and customers in a technically coherent manner
● Attended technical and customer care courses when provided
● Liaised with staff in different departments and with engineers working at customer sites.
● Arranged pickup/replacement of defective parts and maintained a sense of customer urgency on issues that occurred
● Escalated unresolved issues using the appropriate channels and provided feedback to staff and customers in a technically coherent manner
● Attended technical and customer care courses when provided
● Liaised with staff in different departments and with engineers working at customer sites.
It support, It, Support
My education
2012
-
2013
Stirling University Scotland
Somepostgraduate, Includes HTML5
Somepostgraduate, Includes HTML5
1991
-
1994
Queens University Belfast
BSc, Biochemistry 2
BSc, Biochemistry 2
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