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Learning Facilitator
Gary Hynes
,
Totton, United Kingdom
Experience
Other titles
Skills
I'm offering
In my extensive experience of delivering training over 15 years in highly competitive commercial retail organisations, I am extremely versatile in my approach and am used to delivering both systems and soft skills learning on a one-to-one and large group basis across all levels of seniority across a business.
In my years at B&Q I supported colleagues, at varying levels of capability, who needed to learn how to use SAP Customer Ordering software (front and back office use) and how to use Microsoft Office applications. With the Co-operative I was required to deliver training on how to use EPoS , e-learning and Microsoft Office software as well as process, due diligence, legal and behavioural/leadership skills developmental workshops.
I have outstanding rapport building and interpersonal skills and am well used to organising and evaluating training sessions across multiple sites. I am also well versed in carrying out all administration tasks associated with these kinds of roles and can work well on my own as well as in a large team of colleagues.
I was made redundant, due to a Learning & Development restructure, within the Co-operative Group, in September 2019.
In my years at B&Q I supported colleagues, at varying levels of capability, who needed to learn how to use SAP Customer Ordering software (front and back office use) and how to use Microsoft Office applications. With the Co-operative I was required to deliver training on how to use EPoS , e-learning and Microsoft Office software as well as process, due diligence, legal and behavioural/leadership skills developmental workshops.
I have outstanding rapport building and interpersonal skills and am well used to organising and evaluating training sessions across multiple sites. I am also well versed in carrying out all administration tasks associated with these kinds of roles and can work well on my own as well as in a large team of colleagues.
I was made redundant, due to a Learning & Development restructure, within the Co-operative Group, in September 2019.
Markets
United Kingdom
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2011 - 2019
job
Learning Facilitator
The Co-op Group.
United Kingdom
Responsible for the delivery of process, systems and soft skills training for all management tiers in Food, Funeral Care and Life Planning, as well as mandatory training and inductions where necessary. I delivered a wide range of workshops for the business including Food Safety Level 2, Personal Alcohol Licence Qualification, Customer Service & Leadership Development in a classroom environment with a heavy emphasis on coaching & facilitation.
Responsible for the delivery of process, systems and soft skills training for all management tiers in Food, Funeral Care and Life Planning, as well as mandatory training and inductions where necessary. I delivered a wide range of workshops for the business including Food Safety Level 2, Personal Alcohol Licence Qualification, Customer Service & Leadership Development in a classroom environment with a heavy emphasis on coaching & facilitation.
Coaching, Training, Leadership, Leadership development, Management, Customer service, Service, Workshops, Safety, Facilitator, Development
2010 - 2011
job
Proprietor - GH Media Services
unknown.
United Kingdom
Proprietor of own Mobile DJ/Audio Visual Consultancy/Media Skills Training/Event Management business.
Proprietor of own Mobile DJ/Audio Visual Consultancy/Media Skills Training/Event Management business.
Training, Event, Management, Audio
2009 - 2010
job
Operations Training Advisor
B&Q.
United Kingdom
Reporting to the Retail Learning & Development Manager to advise & support the business in the design of new process, technical and behavioural training solutions, to support stores with stock management, customer ordering & front end operations.
Reporting to the Retail Learning & Development Manager to advise & support the business in the design of new process, technical and behavioural training solutions, to support stores with stock management, customer ordering & front end operations.
Design, Retail, Operations, Training, Management, Support, Development, Manager
1998 - 2001
job
Internet Project Manager
Carlton Television (ITV).
United Kingdom
Database/Website/Facilities Project Manager for 'ITV's Year of Promise' initiative.
Responsible for the delivery of a unique database & website on which to record the nation's promises for the new millennium. Also responsible for overseeing the fit-out of new office space to accommodate the project and its 48 strong campaign and production team.
Database/Website/Facilities Project Manager for 'ITV's Year of Promise' initiative.
Responsible for the delivery of a unique database & website on which to record the nation's promises for the new millennium. Also responsible for overseeing the fit-out of new office space to accommodate the project and its 48 strong campaign and production team.
Project Manager, Database, Website, Office, Internet, Campaign, Production, Manager
1994 - 1998
job
Special Projects Coordinator - Regional Affairs
Central Television (ITV).
United Kingdom
Responsible for the delivery & maintenance of two ancillary teletext services and the organisation & PR for Central Television's presence at a number of regional shows and exhibitions across its Midlands transmission area. I was also part of the project team responsible for Central's move to a new £15 million headquarters in Birmingham.
Responsible for the delivery & maintenance of two ancillary teletext services and the organisation & PR for Central Television's presence at a number of regional shows and exhibitions across its Midlands transmission area. I was also part of the project team responsible for Central's move to a new £15 million headquarters in Birmingham.
Pr, Coordinator, Organization
1982 - 1994
job
Head of Presentation
Mercia FM Independent Commercial Radio Station.
United Kingdom
Journalist, Presenter, Producer & Head of Presentation, Music & Training:
Journalist, Presenter, Producer & Head of Presentation, Music & Training:
Training, Producer, Journalist, Music
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