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jobs
IT Operations Team Lead
Pooja Rawat
,
Newbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Result-oriented IT lead with 10+ years of work experience in a variety of business and technical domains with excellent stakeholder relationship management skills and managing cross functional teams.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2011 - 2020
job
Application and Infrastructure Team Lead
Amdocs UK ltd.
Location Vodafone Fixed Line, Newbury
Responsibilities:
◼ Application and Infrastructure team lead for Order Fulfilment applications, leading maintenance
and BAU support activities, tasks assignments within the team and handling escalations.
◼ Driving any new requirements analysis and solution design reviews for upcoming changes and releases with multi geographical technical teams and business.
◼ Bridge between technical dev-ops teams in India and Vodafone business teams in UK.
◼ Make sure appropriate tools are available for performance monitoring, reporting and any data
processing tasks. This is done as part of operational readiness and ongoing improvements.
◼ Application Server/Database capacity planning.
◼ Troubleshooting and triaging various application and infrastructure issues.
◼ Analysing new requirement/defect, engaging off-shore team and support various testing cycles.
◼ Working with DBAs to troubleshoot problematic queries or DB server related issues
◼ Supporting the application flows and analysing any issues via Application logs, Application Server
logs or Database logging. Managing processes aligned to ITIL principles.
◼ Responsible for scheduling, executing and monitoring the DIM iteration cycle.
◼ Extracting and sending DIM reports
◼ Troubleshooting critical incidents and suggesting workarounds.
◼ Application data quality and migration between environments.
Previous Role: BSS Domain
Role PAS Specialist
Employer Amdocs UK ltd.
Dates Oct 2011 – Nov 2015
Location Vodafone UK, Newbury
Responsibilities:
Production Support for PAS Application including resolving critical incidents within SLAs and remedy requests. This includes troubleshooting critical incidents and suggesting workarounds.
Deploying changes to PAS application which includes designing, writing, unit testing and executing a solution and CRQ implementation for a new requirement or changes in existing system.
Active Monitoring and critical issues resolutions for PAS application.
Engaging and supporting testing and quality assurance teams
Synchronizing test systems with production
Implementing and creating VAX/SQL scripts for different CRQs and project changes (IRIS) related to new requirements in PAS.
PL-SQL script development for Application Reports.
Active Interaction with many VF teams and management for on-going issues and new requirements, this involves discussion with different teams like development teams, other application support teams and third-party teams like The Logic Group, data migration, retail, MVNOs, service providers like EPAY, PAYPOINT, PAYZONE teams.
Responsibilities:
◼ Application and Infrastructure team lead for Order Fulfilment applications, leading maintenance
and BAU support activities, tasks assignments within the team and handling escalations.
◼ Driving any new requirements analysis and solution design reviews for upcoming changes and releases with multi geographical technical teams and business.
◼ Bridge between technical dev-ops teams in India and Vodafone business teams in UK.
◼ Make sure appropriate tools are available for performance monitoring, reporting and any data
processing tasks. This is done as part of operational readiness and ongoing improvements.
◼ Application Server/Database capacity planning.
◼ Troubleshooting and triaging various application and infrastructure issues.
◼ Analysing new requirement/defect, engaging off-shore team and support various testing cycles.
◼ Working with DBAs to troubleshoot problematic queries or DB server related issues
◼ Supporting the application flows and analysing any issues via Application logs, Application Server
logs or Database logging. Managing processes aligned to ITIL principles.
◼ Responsible for scheduling, executing and monitoring the DIM iteration cycle.
◼ Extracting and sending DIM reports
◼ Troubleshooting critical incidents and suggesting workarounds.
◼ Application data quality and migration between environments.
Previous Role: BSS Domain
Role PAS Specialist
Employer Amdocs UK ltd.
Dates Oct 2011 – Nov 2015
Location Vodafone UK, Newbury
Responsibilities:
Production Support for PAS Application including resolving critical incidents within SLAs and remedy requests. This includes troubleshooting critical incidents and suggesting workarounds.
Deploying changes to PAS application which includes designing, writing, unit testing and executing a solution and CRQ implementation for a new requirement or changes in existing system.
Active Monitoring and critical issues resolutions for PAS application.
Engaging and supporting testing and quality assurance teams
Synchronizing test systems with production
Implementing and creating VAX/SQL scripts for different CRQs and project changes (IRIS) related to new requirements in PAS.
PL-SQL script development for Application Reports.
Active Interaction with many VF teams and management for on-going issues and new requirements, this involves discussion with different teams like development teams, other application support teams and third-party teams like The Logic Group, data migration, retail, MVNOs, service providers like EPAY, PAYPOINT, PAYZONE teams.
Design, ITIL, Database, Data quality, Support, Infrastructure, Monitoring, Testing, Server, Off-shore, Planning, Processing, Processes
2006 - 2009
job
SAP BI-ABAP Specialist
Shiv-Vani Oil & Gas Exploration Services Ltd.
SAP-ABAP specialist
SAP, ERP, Enterprise resource planning
My education
2004
-
2006
University of Pune
Masters, Computer Management
Masters, Computer Management
2001
-
2004
Kumaon University
Bachelor's of computer applications, Computer Applications
Bachelor's of computer applications, Computer Applications
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