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jobs
Strong writing and proofreading profile in the customer service area
Alexandra Mpagi
,
Windsor, United Kingdom
Experience
Other titles
Skills
I'm offering
My name is Alexandra. I am a strong, trustworthy and liable person with a strong background in writing, languages, proofreading, writing translations from Romanian, English and Spanish, switchboard, emails, internet and computer use. I am adjustable and flexible.
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Good
French
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
HOTEL RECEPTIONIST
Sir Christopher Wren Hotel & Spa.
Check- in and Check out procedures;
- Room booking for the guests.
- Checking and updating the current and next day's arrivals.
- Carrying out next day's paperwork.
- Carrying out credit card and cash payments.
- Booking dinner, Afternoon Tea and car parking.
- Carrying out Enjovia postings and payments for all the Spa, Afternoon Tea vouchers.
- Cash and petty cash handling at the end and beginning of each shift.
- Solving customer complaints.
- Collaborating with Housekeeping, Maintenance and all other departments in accommodating the guests accordingly.
Carrying out switchboard activities such as: answering to guests and enquires by phone calls,
emails and Chatbox, making room reservations and updating reservations according to guests requests,making restaurant reservations and connecting calls to all departments
accordingly, coordinating the lost and found process from receiving the guests' requests and up to the delivery of the items.
Windsor, United Kingdom
- Room booking for the guests.
- Checking and updating the current and next day's arrivals.
- Carrying out next day's paperwork.
- Carrying out credit card and cash payments.
- Booking dinner, Afternoon Tea and car parking.
- Carrying out Enjovia postings and payments for all the Spa, Afternoon Tea vouchers.
- Cash and petty cash handling at the end and beginning of each shift.
- Solving customer complaints.
- Collaborating with Housekeeping, Maintenance and all other departments in accommodating the guests accordingly.
Carrying out switchboard activities such as: answering to guests and enquires by phone calls,
emails and Chatbox, making room reservations and updating reservations according to guests requests,making restaurant reservations and connecting calls to all departments
accordingly, coordinating the lost and found process from receiving the guests' requests and up to the delivery of the items.
Windsor, United Kingdom
Receptionist, Booking, Spa, UP
2018 - 2018
job
HOTEL RECEPTIONIST
McDonald Hotel.
- Check- in and Check out procedures;
- Room booking for the guests.
- Checking and updating the current and next day's arrivals.
- Carrying out next day's paperwork.
- Carrying out credit card and cash payments.
- Booking dinner, Afternoon Tea and car parking.
- Cash and petty cash handling at the end and beginning of each shift.
- Solving customer complaints.
- Collaborating with Housekeeping, Maintenance and all other departments in accommodating the guests accordingly.
Windsor, United Kingdom
- Room booking for the guests.
- Checking and updating the current and next day's arrivals.
- Carrying out next day's paperwork.
- Carrying out credit card and cash payments.
- Booking dinner, Afternoon Tea and car parking.
- Cash and petty cash handling at the end and beginning of each shift.
- Solving customer complaints.
- Collaborating with Housekeeping, Maintenance and all other departments in accommodating the guests accordingly.
Windsor, United Kingdom
Receptionist, Booking
2018 - 2018
job
RECEPTIONIST
The Manor Hotel.
Guest check in and check out
Manage phone switchboard: answer calls, take messages, offer information, booking rooms and events.
Manage bookings by phone, email or hotel web page, online hotel booking websites.
Offering information about room rates, rooms availability and dates availability for events.
Booking rooms, events, Afternoon Tea Meetings, Business/Corporate Meetings, Sunday
lunches and dinner.
Taking deposits and posting them in the system.
Making payments by credit card, room posting or by cash.
Making key cards for the guest with the GESTHotel Program
Carrying out the banking, End of Day and Night Report: on the POS machine and on the Hotel Executive Program.
Manage phone switchboard: answer calls, take messages, offer information, booking rooms and events.
Manage bookings by phone, email or hotel web page, online hotel booking websites.
Offering information about room rates, rooms availability and dates availability for events.
Booking rooms, events, Afternoon Tea Meetings, Business/Corporate Meetings, Sunday
lunches and dinner.
Taking deposits and posting them in the system.
Making payments by credit card, room posting or by cash.
Making key cards for the guest with the GESTHotel Program
Carrying out the banking, End of Day and Night Report: on the POS machine and on the Hotel Executive Program.
Websites, Receptionist, Banking, Pos, Web, Online, Booking
2015 - 2017
job
RECEPTIONIST & COUNSELOR KIDS CLUB
Maintenance Department and Kitchen.
Answering to guests requests and solving guests complaints.
Datchet, United Kingdom
21/06/2015 - 30/11/2017
RECEPTIONIST & COUNSELOR KIDS CLUB - Atlantis The Palm
Kids Club Front Desk:- offering customers information regarding the Kids Club products-and activities;
- up-selling of products, evening adventure activities packages, day pass
packages; birthday events packages, special events packages such as Halloween, Christmas
and Easter Parties for children.
- booking nanny services and birthday events;
- signing in and signing out children from Kids Club;
- carrying out cash, card or room posting payments for the products, activities and events;
- cash drop, credit card receipts drop and cash floatdrop at the end of the shift;
- Kids Club Activities: - playing low energy and high energy games with the children, making
arts and crafts,
carrying out special themed activities and dancing during the daily themed
activities and the evening programs: Arabian Nights, Mad Scientists, Under the Sea, Willy
Wonka, Pirates on the Palm, Candy Olympics and Superkids Academy. Dressing up as
character and facilitating the games and activities during the evening programs.
- Participating and coordinating birthday events;
- Participating and coordinating Summer Camps.
- Preparing and serving juices, snacks, lunch and dinner to children;
- Carrying out babysitting in the room, in Kids Club or in the Waterpark.
- Making themed decorations and origami decorations;
- Carrying out Kids Club back office/ administrative activities and tasks such as filing
documents, answering emails and phones, ordering lunch and dinner, confirming nanny
services with nannies and customers, answering phone messages, posting advance payments
for summer camps, updating email database and mail it to IT.
- Participating in Birthday events in Club Rush (the teenagers club);
- Carrying out Club Rush Front desk activities (teenagers signing in and out; offering
information regarding Club Rush activities and products, carrying out cash, room posting or
credit card payments).
Dubai, United Arab Emirates
Datchet, United Kingdom
21/06/2015 - 30/11/2017
RECEPTIONIST & COUNSELOR KIDS CLUB - Atlantis The Palm
Kids Club Front Desk:- offering customers information regarding the Kids Club products-and activities;
- up-selling of products, evening adventure activities packages, day pass
packages; birthday events packages, special events packages such as Halloween, Christmas
and Easter Parties for children.
- booking nanny services and birthday events;
- signing in and signing out children from Kids Club;
- carrying out cash, card or room posting payments for the products, activities and events;
- cash drop, credit card receipts drop and cash floatdrop at the end of the shift;
- Kids Club Activities: - playing low energy and high energy games with the children, making
arts and crafts,
carrying out special themed activities and dancing during the daily themed
activities and the evening programs: Arabian Nights, Mad Scientists, Under the Sea, Willy
Wonka, Pirates on the Palm, Candy Olympics and Superkids Academy. Dressing up as
character and facilitating the games and activities during the evening programs.
- Participating and coordinating birthday events;
- Participating and coordinating Summer Camps.
- Preparing and serving juices, snacks, lunch and dinner to children;
- Carrying out babysitting in the room, in Kids Club or in the Waterpark.
- Making themed decorations and origami decorations;
- Carrying out Kids Club back office/ administrative activities and tasks such as filing
documents, answering emails and phones, ordering lunch and dinner, confirming nanny
services with nannies and customers, answering phone messages, posting advance payments
for summer camps, updating email database and mail it to IT.
- Participating in Birthday events in Club Rush (the teenagers club);
- Carrying out Club Rush Front desk activities (teenagers signing in and out; offering
information regarding Club Rush activities and products, carrying out cash, room posting or
credit card payments).
Dubai, United Arab Emirates
Receptionist, Database, It, Mad, Office, Energy, Booking, Energy, UP
2014 - 2014
job
KIDS CLUB ATTENDANT & HEALTH CLUB RECEPTIONIST
Intercontinental Aphrodite.
Hills Hotel&Resort
- Welcoming the children;
- Supervising the children;
- Introducing the children to different activities within the indoor and outdoor playgrounds;
- Carrying out extra activities such as hair braiding, sugar art, football, basketball, tennis, mini
Olympics games, mini golf, face painting, t-shirt designing, canvas art, Art & Crafts activities
(cutting, gluing, coloring pictures, making bracelets, earrings, necklaces, etc.);
- Drafting/Filing documents at the Kids Club Front Desk;
- Cashing-up activity at the Hotel Reception;
- Carrying out activities specific for the Health Club Department:
- answering phone calls,
- welcoming the customers;
- opening and closing the Health Club Reception;
- collecting clean towels, taking the dirty towels to Laundry;
- taking the necessary products orders to Housekeeping,
- recording the incoming customers;
- recording the temperatures of the Saunas and Steam Baths from the male and female
changing rooms;
- keeping a good collaboration with the Maintenance Department,
- recording all events in the log book;
- Making reservations for customers to different fitness and aerobic classes.
Paphos, Cyprus
- Welcoming the children;
- Supervising the children;
- Introducing the children to different activities within the indoor and outdoor playgrounds;
- Carrying out extra activities such as hair braiding, sugar art, football, basketball, tennis, mini
Olympics games, mini golf, face painting, t-shirt designing, canvas art, Art & Crafts activities
(cutting, gluing, coloring pictures, making bracelets, earrings, necklaces, etc.);
- Drafting/Filing documents at the Kids Club Front Desk;
- Cashing-up activity at the Hotel Reception;
- Carrying out activities specific for the Health Club Department:
- answering phone calls,
- welcoming the customers;
- opening and closing the Health Club Reception;
- collecting clean towels, taking the dirty towels to Laundry;
- taking the necessary products orders to Housekeeping,
- recording the incoming customers;
- recording the temperatures of the Saunas and Steam Baths from the male and female
changing rooms;
- keeping a good collaboration with the Maintenance Department,
- recording all events in the log book;
- Making reservations for customers to different fitness and aerobic classes.
Paphos, Cyprus
Receptionist, Reception, Health, Canvas, UP
2014 - 2014
internship
FRONT OFFICE RECEPTION TRAINEE
Hotel Parc Carol.
- Receiving the guests;
- Carrying out the check-in and the check-out with the program ACI;
- Making guests profiles with the ACI program
- Making reservations;
- Invoicing
- Answering phone calls;
-Carrying out night reports,
- Making room key cards with the Saflok program;
Bucharest, Romania
- Carrying out the check-in and the check-out with the program ACI;
- Making guests profiles with the ACI program
- Making reservations;
- Invoicing
- Answering phone calls;
-Carrying out night reports,
- Making room key cards with the Saflok program;
Bucharest, Romania
Reception, Office
2013 - 2013
internship
FRONT OFFICE RECEPTION TRAINEE
Hotel Ibis Palatul Parlamentului.
- Registration of the guests' profiles in Fidelio;
- Carrying out the check-in and the check-out for the hotel's guests;
- Invoiving;
- Recording the parking coins;
- Daily updating the Cardex;
- Receiving and sending mails, printing documents;
- Making room key cards;
Bucharest, Romania
- Carrying out the check-in and the check-out for the hotel's guests;
- Invoiving;
- Recording the parking coins;
- Daily updating the Cardex;
- Receiving and sending mails, printing documents;
- Making room key cards;
Bucharest, Romania
Reception, Office
2010 - 2013
job
Self-Employed
SELF-EMPLOYED.
- Carrying out written/oral translation of official documents.
- Notarization of documents by collaboration with a Public Notary.
- Drafting/Proofreading of documents.
- Documents localization.
Bucharest
- Notarization of documents by collaboration with a Public Notary.
- Drafting/Proofreading of documents.
- Documents localization.
Bucharest
Proofreading, Localization
2007 - 2010
job
TRANSLATOR
SC ALEXIS TRADUCERI SRL.
- Carrying out written/oral translation of official documents.
- Notarization of documents by collaboration with a Public Notary.
- Drafting/Proofreading of documents.
- Documents localization.
Bucharest, Romania
- Notarization of documents by collaboration with a Public Notary.
- Drafting/Proofreading of documents.
- Documents localization.
Bucharest, Romania
Proofreading, Localization
2005 - 2006
job
TRANSLATOR
SC Global Recrutare si Plasare de Personal SRL.
- Carrying out written/oral translation of official documents.
- Notarization of documents by collaboration with a Public Notary.
- Drafting/Proofreading of documents.
- Documents localization.
Bucharest, Romania
- Notarization of documents by collaboration with a Public Notary.
- Drafting/Proofreading of documents.
- Documents localization.
Bucharest, Romania
Proofreading, Localization
2005 - 2005
job
TRANSLATOR/COMMERCIAL AGENT
SC Rotexx 005 Serv Prod SRL.
- receiving and registering orders of textile items;
- keeping in touch with clients;
- making weekly reports regarding the sales carried out during that week;
- keeping in touch with the mother company from Germany, Guetermann;
- primary accounting (invoicing);
- making delivery notes;
- preparing packages;
- delivering the packages;
- Carrying out/proofreading technical translations.
Bucharest
- keeping in touch with clients;
- making weekly reports regarding the sales carried out during that week;
- keeping in touch with the mother company from Germany, Guetermann;
- primary accounting (invoicing);
- making delivery notes;
- preparing packages;
- delivering the packages;
- Carrying out/proofreading technical translations.
Bucharest
Proofreading, Sales, Agent
2004 - 2005
job
ADMINISTRATIVE SECRETARY
SC Graells & Llonch Romania S.R.L.
- maintaining the connection with customers,
- carrying out the primary book-keeping
- invoicing.
- sending/ receiving/ answering e-mails and correspondence;
- answering phone calls
- scheduling the meetings;
- translation/ notarization /proofreading of official documents.
- Elaborating documents for the company using computer software.
- Copying/printing documents.
- Internet browsing.
Bucharest, Romania
- carrying out the primary book-keeping
- invoicing.
- sending/ receiving/ answering e-mails and correspondence;
- answering phone calls
- scheduling the meetings;
- translation/ notarization /proofreading of official documents.
- Elaborating documents for the company using computer software.
- Copying/printing documents.
- Internet browsing.
Bucharest, Romania
Proofreading, Software, Internet
2000 - 2004
job
ADMINISTRATIVE SECRETARY
SC Horus Impex SRL.
- maintaining the connection with customers,
- carrying out the primary book-keeping
- invoicing.
- sending/ receiving/ answering e-mails and correspondence;
- answering phone calls
- scheduling the meetings;
- translation/ notarization /proofreading of official documents.
- Elaborating documents for the company using computer software.
-Copying/printing of documents.
- Internet browsing.
Bucharest, Romania
- carrying out the primary book-keeping
- invoicing.
- sending/ receiving/ answering e-mails and correspondence;
- answering phone calls
- scheduling the meetings;
- translation/ notarization /proofreading of official documents.
- Elaborating documents for the company using computer software.
-Copying/printing of documents.
- Internet browsing.
Bucharest, Romania
Proofreading, Software, Internet
My education
Spiru Haret University
Bachelors, Faculty of Foreign Languages
Bachelors, Faculty of Foreign Languages
University graduate
N/a, N/a
N/a, N/a
Horia Hulubei Highschool
Secondary, English and French Language and Literature (Minor in History)
Secondary, English and French Language and Literature (Minor in History)
Highschool Graduate
N/a, N/a
N/a, N/a
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