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Senior
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jobs
Client Success, Operations and Project Manager
Beth Picott
,
Reading, United Kingdom
Experience
Other titles
Skills
I'm offering
Project Manager for SaaS agile and waterfall projects.
Client/Customer Success manager for SaaS platforms.
Experience in SaaS in events/HR software. Worked internationally and remotely. Experienced in change management and large contract management. Personable stakeholder communications.
Client/Customer Success manager for SaaS platforms.
Experience in SaaS in events/HR software. Worked internationally and remotely. Experienced in change management and large contract management. Personable stakeholder communications.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Project Manager
Rosterfy.
Responsible for collating and producing an RFI response for the IOC Workforce Management System Programme (Olympic Games, Paralympic Games and Youth Olympic Games 2026 - 2032), including analysis of complex requirements, strategic solution design and detailed explanation of project delivery framework. (Contract still to be awarded.)
Major contributor to the Dubai World Expo 2020 Workforce Scheduling and Rostering System tender response. The proposal included a detailed Functional and Technical Specification, project delivery framework and measurement of success. This contract was won and the project has commenced.
Major contributor to the Dubai World Expo 2020 Workforce Scheduling and Rostering System tender response. The proposal included a detailed Functional and Technical Specification, project delivery framework and measurement of success. This contract was won and the project has commenced.
Change management, Project Management, Event, Agile project management, Saas, Tender
2018 - 2020
job
Project Delivery Coordinator (and Client Services Manager)
Rosterfy.
Delivering the SaaS solution for the management of 150,000 volunteer applicants, 10,000 contractors and 3,000 paid staff for the delivery of Dubai World Expo 2020; a six-month mega event exhibiting sustainability and innovation from around the world:
Agile Project Management including change management, risk identification and mitigation
Requirements gathering and creation of detailed scope of work
Management of bespoke end to end solution to help client catered for entire mega event workforce journey
Utilised collaborative approach with client to create user-centric software solution to compliment operational delivery
Embedded contractor in client office, working closely with client and Rosterfy technical teams
Management of daily Customer Support for off-the-shelf and customised delivery in line with SLA
Provided client support for customisation testing periods
Agile Project Management including change management, risk identification and mitigation
Requirements gathering and creation of detailed scope of work
Management of bespoke end to end solution to help client catered for entire mega event workforce journey
Utilised collaborative approach with client to create user-centric software solution to compliment operational delivery
Embedded contractor in client office, working closely with client and Rosterfy technical teams
Management of daily Customer Support for off-the-shelf and customised delivery in line with SLA
Provided client support for customisation testing periods
Saas, Change management, Project Management, Project coordination, Customer service, Customer experience
2018 - 2018
job
Operations Manager
L'etape Australia (Tour de France).
Operations lead for one of Australia's largest cycle sportives:
● Sourcing and managing contracts with operations providers including: Freight; Transport; Hygiene; Traffic
Management; Audio-Visual; Entertainment
● Management of freelance staff requirements, workload and travel
● Meeting and correspondence with local Snowy Mountains residents and community leaders
● Management of AU$500,000 budget to ensure event broke even for the first time in its 3rd year
● Management of 2 other staff members: Route Manager and Volunteer Manager, to improve cost,
contingency and efficiency of route operations and event resources
● Sourcing and managing contracts with operations providers including: Freight; Transport; Hygiene; Traffic
Management; Audio-Visual; Entertainment
● Management of freelance staff requirements, workload and travel
● Meeting and correspondence with local Snowy Mountains residents and community leaders
● Management of AU$500,000 budget to ensure event broke even for the first time in its 3rd year
● Management of 2 other staff members: Route Manager and Volunteer Manager, to improve cost,
contingency and efficiency of route operations and event resources
Operations, Budget, Operations manager, Event, Management, Sourcing, Audio, Community, Contracts, Manager
2018 - 2018
job
Deputy Venue Logistics Manager
Gold Coast Commonwealth Games.
Managed logistics operation for athlete arrivals at Brisbane airport and their transfer to the Commonwealth Games
Village:
● Coordinated operations between Functional Areas including Transport, Security, Fleet and Workforce
● Communication with freight supplier and transport management to manage convoys of athlete buses and trucks with baggage and oversized sport equipment
● Planning of pedestrian and transport routes within the airport
● Stakeholder management including National Commonwealth Games Associations
● Training and management of 70 freelance crew
Village:
● Coordinated operations between Functional Areas including Transport, Security, Fleet and Workforce
● Communication with freight supplier and transport management to manage convoys of athlete buses and trucks with baggage and oversized sport equipment
● Planning of pedestrian and transport routes within the airport
● Stakeholder management including National Commonwealth Games Associations
● Training and management of 70 freelance crew
Operations, Training, Stakeholder Management, Management, Sport, Planning, Logistics
2016 - 2017
job
Operations Executive and Race Director
Human Race Ltd.
Race Director and Operations team member for one of UK's largest mass participation companies. Director for
multiple swimming, cycling, running and triathlon events, and senior team member for larger flagship events.
Company Workforce Manager for freelance crew:
● Complete operational planning and delivery for events as Race Director
● Event-specific budget management
● Route planning and live management
● Stakeholder management for local authorities, charity partners, venues and subcontractors
● Collaboration with Marketing, Partnerships, Finance and Customer Service teams
● Health & Safety management, emergency and contingency planning
● Staff resource planning and live management for up to 300 staff as Race Director and 2000 staff as
Workforce Manager on flagship events
● Daily management of 200-strong freelance crew and 1500-strong volunteer workforce
● Senior staff member for flagship events e.g. Venue Manager for Trafalgar Square Event Village at CRUK
London Winter Run, one of London's only closed road 10K races for 20,000 runners
● Line manager for Operations Intern
● Race Director for 'The WoBurner' Middle Distance Triathlon in 2017; resulted in 70% more participants
stating that they would recommend the event to a friend in comparison to 2016. Event rated by Tri220
magazine as the UK's second-best middle distance triathlon for beginners. Headline sponsor for the first
time in 2018 as entry numbers doubled.
multiple swimming, cycling, running and triathlon events, and senior team member for larger flagship events.
Company Workforce Manager for freelance crew:
● Complete operational planning and delivery for events as Race Director
● Event-specific budget management
● Route planning and live management
● Stakeholder management for local authorities, charity partners, venues and subcontractors
● Collaboration with Marketing, Partnerships, Finance and Customer Service teams
● Health & Safety management, emergency and contingency planning
● Staff resource planning and live management for up to 300 staff as Race Director and 2000 staff as
Workforce Manager on flagship events
● Daily management of 200-strong freelance crew and 1500-strong volunteer workforce
● Senior staff member for flagship events e.g. Venue Manager for Trafalgar Square Event Village at CRUK
London Winter Run, one of London's only closed road 10K races for 20,000 runners
● Line manager for Operations Intern
● Race Director for 'The WoBurner' Middle Distance Triathlon in 2017; resulted in 70% more participants
stating that they would recommend the event to a friend in comparison to 2016. Event rated by Tri220
magazine as the UK's second-best middle distance triathlon for beginners. Headline sponsor for the first
time in 2018 as entry numbers doubled.
Marketing, Operations, Budget, Stakeholder Management, Event, Customer service, Safety, Health, Planning, Manager
2015 - 2016
job
Personal Trainer and Gym Manager
Caversham Health and Fitness.
Manager
2015 - 2016
job
Communications Manager
Thames Valley Triathletes.
Manager
2014 - 2015
job
Legal Administrator
SITA UK Ltd.
Extra-curricular roles
Administrator
2014 - 2015
job
Secretary
British Rowing Young Persons' Panel.
2013 - 2014
job
President
Leeds University Union Boat Club.
President
2010 - 2011
job
Head Girl, Luckley
Oakfield School.
My education
2011
-
2014
University of Leeds
Bachelors, History & English BA
Bachelors, History & English BA
2004
-
2011
Luckley Oakfield School
Secondary, English, History, Geography, Drama
Secondary, English, History, Geography, Drama
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