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Project / Programme Manager
Leon Wiffen
,
Wootton Bassett, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a Results oriented, innovative, self-motivated and well qualified senior IT Management professional with over 25 years’ experience in driving successful business outcomes. I am an excellent communicator delivering IT expertise in an innovative way, alongside strategic business management skills and project management expertise. I am highly analytical with a strong commercial awareness. I am able to identify risks and opportunities as well as develop and implement strategies that provide notable improvements. I have a consistent and demonstrable track record of achieving over and above targets.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Development/Project Manager
EZI-API.COM.
Developed EZI-API.COM, a secure, robust, highly efficient, scalable and easy to use n-directional cloud-based REST API integration engine which is capable of integrating with any system using REST API's and capable of connecting to any relational database system. It has been tested for integration with various systems including:
• SAP Workflow API's
• Oracle Netsuite
• Salesforce
• ServiceNow
• SAP Workflow API's
• Oracle Netsuite
• Salesforce
• ServiceNow
API, Project Manager, Oracle, REST API, SAP, REST, Database, Salesforce, Cloud, Integration, Workflow, It, ServiceNow, Development, SAP Workflow, Manager
2019 - 2020
job
Project Manager
Aveva Software.
Technical Demerger and Merger.
Aveva Software
A contract role performing discovery (requirements gathering and requirements catalogue), project initiation, scoping, detailed planning and costing of the separation of a company division and its merger with another company. This included the separation of people, systems, data and infrastructure and merging them into the new company. Due to the acquiring company's offices not being large enough to accommodate the new structure, the project included moves to new offices. The work also included a comprehensive stakeholder analysis, change management strategy and service transition plan.
Key Technologies
• Setting up of prototype or "model office"
• Office fit outs
• Unified Communications / VoIP (Cisco, Skype, Avaya, RingCentral)
• Firewall implementations
• LAN (switches and cabling)
• Server room builds
• Audio Visual
• SD-WAN and Internet deployment
• WIFI deployment
• EUC refresh (Windows 10)
• Active Directory Migration
• Sharepoint & Onedrive To Citrix Sharefile migration
• Office 365 migration + Migration to Exchange Online
• Server migration from on-premise to cloud
• Systems separation and Integration
• Data separation and Migration
Aveva Software
A contract role performing discovery (requirements gathering and requirements catalogue), project initiation, scoping, detailed planning and costing of the separation of a company division and its merger with another company. This included the separation of people, systems, data and infrastructure and merging them into the new company. Due to the acquiring company's offices not being large enough to accommodate the new structure, the project included moves to new offices. The work also included a comprehensive stakeholder analysis, change management strategy and service transition plan.
Key Technologies
• Setting up of prototype or "model office"
• Office fit outs
• Unified Communications / VoIP (Cisco, Skype, Avaya, RingCentral)
• Firewall implementations
• LAN (switches and cabling)
• Server room builds
• Audio Visual
• SD-WAN and Internet deployment
• WIFI deployment
• EUC refresh (Windows 10)
• Active Directory Migration
• Sharepoint & Onedrive To Citrix Sharefile migration
• Office 365 migration + Migration to Exchange Online
• Server migration from on-premise to cloud
• Systems separation and Integration
• Data separation and Migration
Audio, UP, Manager, Performing, WAN, Online, Service Transition, Server, WiFi, Software, Internet, Office, Costing, Infrastructure, Voip, Change management, Windows, Service, Firewall, Integration, Citrix, Management, Cloud, Deployment, Cisco, SharePoint, Exchange, Active Directory, Office 365, Project Manager
2018 - 2019
job
Senior Engagement Manager
Verizon.
A customer facing contract role responsible for the delivery of a large portfolio of Unified Communication, networking and cyber security projects. Customer stakeholder management and engagement was a key aspect of this role. Projects were managed from project initiation through the SDLC to transition to BAU (including comprehensive transition planning).
Key Technologies
• Cisco UCCE / UCCX
• Cisco CUCM
• Cisco Voice Gateways
• Cisco Telepresence Video Conferencing
• Cisco Call Manager
• Cisco Jabber implementations
• Avaya
• Skype for Business
• Forescout Network Access Control
• PRI installations
• Verint Voice Recording
Key Achievements:
• Managed the migration of contact centres from legacy Avaya to Cisco/Interactive Intelligence integration at Johnson & Johnson Pharmaceuticals
• Managed telephony migrations from legacy systems to Cisco IPT at Johnson & Johnson
• Managed the migration of Cisco IPT systems (16 sites) as part of a company acquisition at Johnson & Johnson Pharmaceuticals
• Managed the migration of contact centres from legacy Avaya to Cisco/Interactive Intelligence integration at Johnson & Johnson Pharmaceuticals
• Managed the migration from desk phones to Cisco Jabber at Johnson & Johnson Pharmaceuticals
• Managed the migration to Cisco Telepresence Video Conferencing devices at Johnson & Johnson Pharmaceuticals
• Worked on a large Skype for Business migration.
• Managed a proof of concept project for Tesco implementing Forescout Network Access Control technology at 4 stores
• Managed an IP re-addressing consulting project for a Tesco
Key Technologies
• Cisco UCCE / UCCX
• Cisco CUCM
• Cisco Voice Gateways
• Cisco Telepresence Video Conferencing
• Cisco Call Manager
• Cisco Jabber implementations
• Avaya
• Skype for Business
• Forescout Network Access Control
• PRI installations
• Verint Voice Recording
Key Achievements:
• Managed the migration of contact centres from legacy Avaya to Cisco/Interactive Intelligence integration at Johnson & Johnson Pharmaceuticals
• Managed telephony migrations from legacy systems to Cisco IPT at Johnson & Johnson
• Managed the migration of Cisco IPT systems (16 sites) as part of a company acquisition at Johnson & Johnson Pharmaceuticals
• Managed the migration of contact centres from legacy Avaya to Cisco/Interactive Intelligence integration at Johnson & Johnson Pharmaceuticals
• Managed the migration from desk phones to Cisco Jabber at Johnson & Johnson Pharmaceuticals
• Managed the migration to Cisco Telepresence Video Conferencing devices at Johnson & Johnson Pharmaceuticals
• Worked on a large Skype for Business migration.
• Managed a proof of concept project for Tesco implementing Forescout Network Access Control technology at 4 stores
• Managed an IP re-addressing consulting project for a Tesco
Video, Networking, Cisco, Stakeholder Management, Consulting, Management, Integration, Technology, Security, Network, Skype for business, Unified communication, Telepresence, Manager
2018 - 2018
job
Project Manager
Cornwall Council.
A contract role managing an EUC refresh project which included the refresh of all client devices and migration to Windows 10
Key Technologies
• Desktops / Laptops / Tablets
• Windows 7 to Windows 10
• Change Management
Key Technologies
• Desktops / Laptops / Tablets
• Windows 7 to Windows 10
• Change Management
Change management, Project Manager, Management, Windows, Manager
2017 - 2017
job
Customer Project Manager
Vodafone.
A contract role managing the implementation of telecommunications infrastructure for new and existing windfarms power stations and substations
Key Technologies
• IP networks
• SCADA networks
• Fibre implementations
• Civil works
• Fibre Cabling
• Wayleaves
• Pilot cabling
Key Technologies
• IP networks
• SCADA networks
• Fibre implementations
• Civil works
• Fibre Cabling
• Wayleaves
• Pilot cabling
Project Manager, Implementation, Infrastructure, SCADA, Power, Manager
2016 - 2017
job
IT Readiness Programme Manager
Innovation Group.
A contract role managing the implementation of infrastructure and processes of 2 new contact centres for a large, global organization. This was a greenfield deployment and included the setting up of all ICT infrastructure in new offices and transition to BAU.
Key Achievements:
• Successfully managed the Request for Proposal (RFP) and vendor selection processes.
• Carried out supplier evaluations and gap analyses
• Successfully managed the programme from inception to completion.
• Managed the creation of the Contact Centre Business Continuity process and Plan (BCP)
• Control of P&L for the programme
• Service Transition plan and execution.
Key Technologies implemented:
• Cloud based IP Telephony implementation of 1000 seats.
• Voice (IP Telephony - Avaya) implementation of 800 seats.
• WAN implementation (fully redundant internet and MPLS and Internet links to both sites and integrate into the global network)
• CCTV installations
• LAN Implementation (Core + Access switches + Cabling)
• WIFI Deployment
• Audio Visual implementations
• Security (Firewalls / Anti-virus / DMZ)
• Server room builds / Server migration and implementation
• Node room builds
• Office fitout and Cabling
• EUC Rollout (Windows 10)
• Implementation of Office 365
• Implementation of Azure Active Directory
• MS Exchange online implementation and migration
• Expansion of Avaya PABX's and creation of virtual voice extensions to be accessed over the MPLS links
• Cloud based (Azure) contact centre/CRM solution
Key Achievements:
• Successfully managed the Request for Proposal (RFP) and vendor selection processes.
• Carried out supplier evaluations and gap analyses
• Successfully managed the programme from inception to completion.
• Managed the creation of the Contact Centre Business Continuity process and Plan (BCP)
• Control of P&L for the programme
• Service Transition plan and execution.
Key Technologies implemented:
• Cloud based IP Telephony implementation of 1000 seats.
• Voice (IP Telephony - Avaya) implementation of 800 seats.
• WAN implementation (fully redundant internet and MPLS and Internet links to both sites and integrate into the global network)
• CCTV installations
• LAN Implementation (Core + Access switches + Cabling)
• WIFI Deployment
• Audio Visual implementations
• Security (Firewalls / Anti-virus / DMZ)
• Server room builds / Server migration and implementation
• Node room builds
• Office fitout and Cabling
• EUC Rollout (Windows 10)
• Implementation of Office 365
• Implementation of Azure Active Directory
• MS Exchange online implementation and migration
• Expansion of Avaya PABX's and creation of virtual voice extensions to be accessed over the MPLS links
• Cloud based (Azure) contact centre/CRM solution
It, UP, Manager, Processes, WAN, Online, Service Transition, Server, WiFi, Internet, Office, Infrastructure, Azure Active Directory, Implementation, CRM, Network, Security, Audio, RFP, Windows, Service, Node, Cloud, Deployment, Exchange, Active Directory, Azure, Office 365
2016 - 2016
job
Infrastructure Delivery Manager
Lloyds Bank.
Key achievements:
• Successfully managed a portfolio of projects including the upgrade of over 100 Oracle databases to current version, upgrade of AIX LPARS, Connect Direct, MQ to current versions.
Key technologies included:
• Upgrades of Oracle databases to version 11g.
• Server Migrations and upgrades
• MQ Upgrades
• Connect Direct Upgrades
• Exposure to various banking and trading systems
• Implementation of intrusion detection devices in data centres
• Successfully managed a portfolio of projects including the upgrade of over 100 Oracle databases to current version, upgrade of AIX LPARS, Connect Direct, MQ to current versions.
Key technologies included:
• Upgrades of Oracle databases to version 11g.
• Server Migrations and upgrades
• MQ Upgrades
• Connect Direct Upgrades
• Exposure to various banking and trading systems
• Implementation of intrusion detection devices in data centres
Oracle, Banking, Implementation, Infrastructure, Aix, Server, Manager
2015 - 2016
job
Africa Delivery Lead
Barclays.
Win 7 Desktop Replacement Project Dell/Barclays
Key Achievements:
• Successfully managed the replacement of around 25 000 laptops and desktops running the Win XP operating system with new hardware running Windows 7 in South Africa and Africa including P&L management and reporting.
• Management of migration of users and PC's from the ABSA Active Directory domain to the Barclays domain
Key Technologies implemented/utilized:
• Desktop and laptop Migrations from Windows XP to Windows 7
• VDI implementations/migrations
• Active Directory
• SCCM
• Agile Methodology
Key Achievements:
• Successfully managed the replacement of around 25 000 laptops and desktops running the Win XP operating system with new hardware running Windows 7 in South Africa and Africa including P&L management and reporting.
• Management of migration of users and PC's from the ABSA Active Directory domain to the Barclays domain
Key Technologies implemented/utilized:
• Desktop and laptop Migrations from Windows XP to Windows 7
• VDI implementations/migrations
• Active Directory
• SCCM
• Agile Methodology
Active Directory, Agile, Management, Windows, Hardware, VDI, PC, XP
2014 - 2015
job
Systems Development Manager (Healthcare)
Bluespier International.
Managed the Systems Development team (about 10 people) at Bluespier, a company that develops and supports Patient Administration Systems (PAS), clinical information systems, Theatre Management Systems, EHR and practice management software for the healthcare sector (Private and NHS).
Key Achievements:
• Successfully developed and implemented a robust, comprehensive and very effective Web Services integration engine, enabling integration with host of disparate clinical systems. This was designed to work in the cloud or on-premise.
• Successfully managed the upgrade of numerous internal and customer databases (SQL Server).
• Successfully Moved GP administration systems into the cloud.
• Successfully managed the implementation of cloud-based software as a service (SaaS) for GP practices.
• Successfully re-designed and upgraded the product's in-built document management system.
• Successfully developed and implemented a robust, comprehensive and very effective HL7/EDI integration engine. This engine was utilized to integrate Bluespier's products with the Medway PAS system as well as other hospital systems.
• Successfully developed an integration engine which integrated medical devices like patient monitors and anaesthetic devices to the Bluespier system which allowed the customers to record and remotely monitor essential patient information and vital signs.
Key Technologies utilized:
• RESTful API's, JSON, XML, SOA HL7, WSO2 API Manager
• Apigee
• C# .NET
• Mule Integration Engine
• Server migration and Virtualisation
• Rhapsody Integration engine.
• SQL Server 2008 and 2012.
• Reporting (SSRS, SSAS)
• Data cleansing and migration
• Identity Management using STS (Secure Token Service)
• Private Cloud / Amazon Web Services (AWS)
Key Achievements:
• Successfully developed and implemented a robust, comprehensive and very effective Web Services integration engine, enabling integration with host of disparate clinical systems. This was designed to work in the cloud or on-premise.
• Successfully managed the upgrade of numerous internal and customer databases (SQL Server).
• Successfully Moved GP administration systems into the cloud.
• Successfully managed the implementation of cloud-based software as a service (SaaS) for GP practices.
• Successfully re-designed and upgraded the product's in-built document management system.
• Successfully developed and implemented a robust, comprehensive and very effective HL7/EDI integration engine. This engine was utilized to integrate Bluespier's products with the Medway PAS system as well as other hospital systems.
• Successfully developed an integration engine which integrated medical devices like patient monitors and anaesthetic devices to the Bluespier system which allowed the customers to record and remotely monitor essential patient information and vital signs.
Key Technologies utilized:
• RESTful API's, JSON, XML, SOA HL7, WSO2 API Manager
• Apigee
• C# .NET
• Mule Integration Engine
• Server migration and Virtualisation
• Rhapsody Integration engine.
• SQL Server 2008 and 2012.
• Reporting (SSRS, SSAS)
• Data cleansing and migration
• Identity Management using STS (Secure Token Service)
• Private Cloud / Amazon Web Services (AWS)
Medical Devices, Manager, Sql server 2008, Server, Web, Software, EDI, Development, Amazon, Restful, SSAS, Implementation, Net, SSRS, SOA, Sql, Service, Integration, Management, Web Services, Cloud, C, Saas, Amazon Web Services, XML, JSON, SQL Server, AWS, Administration, API
2012 - 2014
job
Senior Project/Programme Manager
British Telecom.
This was a customer facing role which included management of key stakeholders. Managed the delivery of a portfolio of Unified Communications / Telecommunications projects to the Africa, Middle East and Turkey region of BT Global Services for various Enterprise Customers (Unilever, Nestle) utilising the Prince 2 Methodology from the proposal stage to operational handover (including proposals, business cases, vendor selection and management, statement of work, project initiation documentation and change management to completion and transition to BAU). Responsibility for between 15 and 20 projects simultaneously in the portfolio.
Key Achievements:
• Successfully Managed a very large Voice (IP Telephony) migration from legacy Nortel PABX to Cisco Call Manager (4000 seats) from inception (bidding) to completion (hand-over to operations) for Unilever's South African Head Office.
• Successfully managed the move of the Unilever South African DR Datacentre.
• Successfully Managed a very large Voice (IP Telephony) migration from legacy Avaya PABX to Cisco Call Manager (4000 seats) from inception (bidding) to completion (hand-over to operations) for Unilever's UAE Head Office.
• Successfully managed the configuration, installation and testing of Riverbed Application acceleration devices at every Unilever site in Africa, Middle East and Turkey (around 100)
• Successfully managed a contact centre migration from Nortel to Cisco UCCE at Unilever South Africa's head office.
• Successfully managed the installation and configuration of checkpoint firewalls at 30 sites
Other successful projects completed:
• Managed upgrade, migration and virtualisation of Wintel Site Servers from Windows 2003 to 2008
• Small and medium IP Telephony implementations
• Hosted PABX implementations
• Managed the creations of proposals/bids
• Various MPLS implementations using a variety of technologies for the last mile e.g. fibre, microwave, etc.
• Deployment of internet links implemented throughout the region
• Replacement of legacy PABX systems with VoIP.
• Corporate wireless (WIFI) replacement.
• IVR Implementations.
• Unified communications implementation (Email/Web/Voice).
• Cisco Call Manager implementations.
• Verint call recording implementation.
• Call Centre implementations (UCCE, UCCX, Genesys)
• Management of relocation and installation of networks, servers, telephony and cabling as part of office relocations throughout Africa.
• Data centre migrations.
• Video conferencing implementations utilizing Cisco Technology
• LAN and WAN rollouts and upgrades utilizing Cisco routers and switches.
Nov 2002 - Apr 2012 Various (see below) South African Breweries
Key Achievements:
• Successfully Managed a very large Voice (IP Telephony) migration from legacy Nortel PABX to Cisco Call Manager (4000 seats) from inception (bidding) to completion (hand-over to operations) for Unilever's South African Head Office.
• Successfully managed the move of the Unilever South African DR Datacentre.
• Successfully Managed a very large Voice (IP Telephony) migration from legacy Avaya PABX to Cisco Call Manager (4000 seats) from inception (bidding) to completion (hand-over to operations) for Unilever's UAE Head Office.
• Successfully managed the configuration, installation and testing of Riverbed Application acceleration devices at every Unilever site in Africa, Middle East and Turkey (around 100)
• Successfully managed a contact centre migration from Nortel to Cisco UCCE at Unilever South Africa's head office.
• Successfully managed the installation and configuration of checkpoint firewalls at 30 sites
Other successful projects completed:
• Managed upgrade, migration and virtualisation of Wintel Site Servers from Windows 2003 to 2008
• Small and medium IP Telephony implementations
• Hosted PABX implementations
• Managed the creations of proposals/bids
• Various MPLS implementations using a variety of technologies for the last mile e.g. fibre, microwave, etc.
• Deployment of internet links implemented throughout the region
• Replacement of legacy PABX systems with VoIP.
• Corporate wireless (WIFI) replacement.
• IVR Implementations.
• Unified communications implementation (Email/Web/Voice).
• Cisco Call Manager implementations.
• Verint call recording implementation.
• Call Centre implementations (UCCE, UCCX, Genesys)
• Management of relocation and installation of networks, servers, telephony and cabling as part of office relocations throughout Africa.
• Data centre migrations.
• Video conferencing implementations utilizing Cisco Technology
• LAN and WAN rollouts and upgrades utilizing Cisco routers and switches.
Nov 2002 - Apr 2012 Various (see below) South African Breweries
Implementation, Manager, Enterprise, WAN, Web, WiFi, Internet, Office, Testing, Business cases, Change management, Voip, Wireless, Windows, Technology, Management, Deployment, Cisco, Operations, Video
2008 - 2012
job
Regional Service Delivery Manager
WIFI, Voice, Security.
Delivered high quality IT services and regional ICT projects, with the objective of maximising achievement of service levels, functionality and availability.
Key Achievements:
• Successfully managed the regional migration from in-house system to SAP.
• Successfully managed the procurement and build of all ICT infrastructure (Wintel servers, WAN, LAN, Internet, cabling, WIFI, Voice, Security) for the new regional office the relocation of users to the new office + the decommissioning of the old HQ.
• Stabilised the IT environment, negotiating SLA's and ensuring supplier service levels are achieved.
• Successfully managed the installation and configuration of IT infrastructure (network, voice, cabling, desktops, laptops, etc.) for 10 new mini-depots.
• Successfully managed the support of the IT infrastructure and EUC estate
• Successfully implemented multi-factor authentication for remote users
• Managed IT incidents using BMC Remedy ITSM software
• Managed the twice-yearly regional IT BCP and Disaster Recovery test
• Managed the transition of new and changed services by creating / adjusting the necessary support processes
Key Achievements:
• Successfully managed the regional migration from in-house system to SAP.
• Successfully managed the procurement and build of all ICT infrastructure (Wintel servers, WAN, LAN, Internet, cabling, WIFI, Voice, Security) for the new regional office the relocation of users to the new office + the decommissioning of the old HQ.
• Stabilised the IT environment, negotiating SLA's and ensuring supplier service levels are achieved.
• Successfully managed the installation and configuration of IT infrastructure (network, voice, cabling, desktops, laptops, etc.) for 10 new mini-depots.
• Successfully managed the support of the IT infrastructure and EUC estate
• Successfully implemented multi-factor authentication for remote users
• Managed IT incidents using BMC Remedy ITSM software
• Managed the twice-yearly regional IT BCP and Disaster Recovery test
• Managed the transition of new and changed services by creating / adjusting the necessary support processes
Authentication, Manager, Service Delivery, Processes, Multi-factor authentication, WAN, WiFi, Software, Internet, Office, Service Delivery Manager, SAP, Infrastructure, Support, Remedy, It, Network, Security, Service, Test, It infrastructure, Procurement
2006 - 2008
job
Service Delivery Manager
unknown.
Key Achievements:
• Successfully managed migration of service desk, PC and printer support from an in-sourced model to a managed services model.
• Successfully managed migration to BMC Remedy ITSM software from an in-house system.
• Successfully managed migration of service desk, PC and printer support from an in-sourced model to a managed services model.
• Successfully managed migration to BMC Remedy ITSM software from an in-house system.
Service, Remedy, Support, Service Delivery Manager, Software, PC, Printer support, Service Delivery, Manager
2002 - 2006
job
Infrastructure Programme Manager
unknown.
Management of a portfolio of technical infrastructure projects from inception to completion with a typical portfolio of between 5 and 15 projects, managing the delivery of 3rd party vendors including contract negotiation with new vendors or for new services from existing vendors. For most of these projects, Change Management and P&L management were integral to their success. The project budgets were between £10,000 and £10,000,000. Created and presented business cases for all projects managed. This was a large, complex and highly matrixed organisation and project teams varied between 5 and 50 people.
Key Achievements:
• Successfully set up an IT infrastructure PMO.
• Successfully managed the largest IT infrastructure transformation programme in the history of South African Breweries including all servers (Wintel and Unix) all database servers, implementation of Active Directory, upgrading of desktop / laptop operating systems from Windows NT to Windows XP, replacement of all desktops laptops and printers, upgrade of MS Exchange Messaging, installation of new firewalls, upgrade of all Local Area Networks including corporate WIFI implementation, SQL Server Database upgrades, the migration of the WAN from ATM to MPLS, implemented of Microsoft Collaboration server and the implementation of Sharepoint for the company. This included a substantial change management workstream and a comprehensive RFP and third party vendor selection process.
• Successfully managed the transformation of the Business IT function into an IT service management focused organization using ITIL as a framework.
• Successfully managed the SAP infrastructure readiness project including server procurement, installation and configuration as well as the scoping and planning of integration into legacy systems.
• Successfully managed the migration of the Datacentre, BCP site and Disaster Recovery Datacentre to an outsourced provider. This included the decommissioning of the old Datacentre.
• Created the SAB IT BCP and Disaster Recovery process and Plan
• Successfully managed and co-ordinated the SAB twice yearly BCP and Disaster Recovery test.
• After SAB acquired ABI (Coca Cola beverage producer/distributor) successfully managed the IT transformation of ABI's It infrastructure and integrated ABI and SAB's Network, Server, Desktop and Internet infrastructure as well as implementing Sharepoint for ABI.
• Successfully merged the active directory domains of ABI and SAB.
• Successfully managed the Sarbanes-Oxely compliance project for all IT infrastructure and processes.
• Successfully developed and implemented project management methodology for technical infrastructure rollout projects.
Other Projects successfully completed:
• Three large scale EUC (Desktop and Laptop) transformation/refresh projects (Hardware and software - Win NT to Win XP, Win XP to Vista).
• Rollout of Microsoft Operations Manager (MOM), now called Systems Centre Operations Manager (SCOM), enabling the monitoring of all servers in the company.
• Upgraded from Windows NT based infrastructure to Active Directory.
• Implemented a single sign-on strategy for Identity and Access Management.
• Two large email migrations including migration of mailboxes (Upgrade of Exchange 5.5 to Exchange 2000 and Exchange 2000 to 2003).
• Migration of servers at all sites in the business from Windows NT to Windows 2000 including the migration of shares, DHCP, DNS and Backups.
• Rollout of and migration to new server hardware.
• Centralisation and virtualisation of servers including the migration of shares, DHCP, DNS and backups.
• Migrated Anti-Virus software.
• Rollout and implementation of Microsoft Active Directory Services.
• Upgraded SQL Server databases from 2000 to 2003 and from 2003 to 2005.
• MS Exchange implementation and migrations
• Implemented CITRIX.
• Upgraded the Wide area network from Frame Relay/ATM to MPLS.
• Upgraded all servers from Windows 2000 to Windows 2003.
• Managed the server consolidation centralization and Virtualization project.
• Rollout of Packeteer WAN acceleration devices to all sites on the SAB network (70).
• Managed all the IT integration activities/projects when SAB merged with ABI.
• Upgraded BCP and Disaster Recovery Framework and infrastructure.
• Managed the relocation of various offices/depots as well as the setting up of new offices/depots.
• Delivered new LAN implementations and upgrades including Cisco Switches, Firewalls, Cabling and Node Room builds.
• Rollout of multi-function printing/scanning devices and managed print services.
• Regional Data Centre Relocations and Upgrades.
• CCTV replacement at breweries
• Microsoft instant messaging and Microsoft Live Server (Now called Microsoft Lync)
Early Career
Key Achievements:
• Successfully set up an IT infrastructure PMO.
• Successfully managed the largest IT infrastructure transformation programme in the history of South African Breweries including all servers (Wintel and Unix) all database servers, implementation of Active Directory, upgrading of desktop / laptop operating systems from Windows NT to Windows XP, replacement of all desktops laptops and printers, upgrade of MS Exchange Messaging, installation of new firewalls, upgrade of all Local Area Networks including corporate WIFI implementation, SQL Server Database upgrades, the migration of the WAN from ATM to MPLS, implemented of Microsoft Collaboration server and the implementation of Sharepoint for the company. This included a substantial change management workstream and a comprehensive RFP and third party vendor selection process.
• Successfully managed the transformation of the Business IT function into an IT service management focused organization using ITIL as a framework.
• Successfully managed the SAP infrastructure readiness project including server procurement, installation and configuration as well as the scoping and planning of integration into legacy systems.
• Successfully managed the migration of the Datacentre, BCP site and Disaster Recovery Datacentre to an outsourced provider. This included the decommissioning of the old Datacentre.
• Created the SAB IT BCP and Disaster Recovery process and Plan
• Successfully managed and co-ordinated the SAB twice yearly BCP and Disaster Recovery test.
• After SAB acquired ABI (Coca Cola beverage producer/distributor) successfully managed the IT transformation of ABI's It infrastructure and integrated ABI and SAB's Network, Server, Desktop and Internet infrastructure as well as implementing Sharepoint for ABI.
• Successfully merged the active directory domains of ABI and SAB.
• Successfully managed the Sarbanes-Oxely compliance project for all IT infrastructure and processes.
• Successfully developed and implemented project management methodology for technical infrastructure rollout projects.
Other Projects successfully completed:
• Three large scale EUC (Desktop and Laptop) transformation/refresh projects (Hardware and software - Win NT to Win XP, Win XP to Vista).
• Rollout of Microsoft Operations Manager (MOM), now called Systems Centre Operations Manager (SCOM), enabling the monitoring of all servers in the company.
• Upgraded from Windows NT based infrastructure to Active Directory.
• Implemented a single sign-on strategy for Identity and Access Management.
• Two large email migrations including migration of mailboxes (Upgrade of Exchange 5.5 to Exchange 2000 and Exchange 2000 to 2003).
• Migration of servers at all sites in the business from Windows NT to Windows 2000 including the migration of shares, DHCP, DNS and Backups.
• Rollout of and migration to new server hardware.
• Centralisation and virtualisation of servers including the migration of shares, DHCP, DNS and backups.
• Migrated Anti-Virus software.
• Rollout and implementation of Microsoft Active Directory Services.
• Upgraded SQL Server databases from 2000 to 2003 and from 2003 to 2005.
• MS Exchange implementation and migrations
• Implemented CITRIX.
• Upgraded the Wide area network from Frame Relay/ATM to MPLS.
• Upgraded all servers from Windows 2000 to Windows 2003.
• Managed the server consolidation centralization and Virtualization project.
• Rollout of Packeteer WAN acceleration devices to all sites on the SAB network (70).
• Managed all the IT integration activities/projects when SAB merged with ABI.
• Upgraded BCP and Disaster Recovery Framework and infrastructure.
• Managed the relocation of various offices/depots as well as the setting up of new offices/depots.
• Delivered new LAN implementations and upgrades including Cisco Switches, Firewalls, Cabling and Node Room builds.
• Rollout of multi-function printing/scanning devices and managed print services.
• Regional Data Centre Relocations and Upgrades.
• CCTV replacement at breweries
• Microsoft instant messaging and Microsoft Live Server (Now called Microsoft Lync)
Early Career
Internet, Compliance, RFP, Network, Virtualization, Printers, It, Implementation, Business cases, Transformation, Infrastructure, IT integration, Hardware, Monitoring, Windows, Software, Organization, WiFi, Server, WAN, Access management, Framework, Lync, Processes, XP, Manager, UP, It infrastructure, Change management, Project Management, SQL Server, Operations, SAP, ITIL, Active Directory, Exchange, SharePoint, Cisco, Unix, Procurement, PMO, Sql, Database, Print, Operations manager, DNS, Producer, Management, Citrix, Integration, Node, Test, Service Management, Service
2002 - 2002
job
Senior Project Manager
Anglo Platinum.
Management of a head office relocation - contracted to manage the move of all ICT infrastructure / facilities / equipment including the Data Centre for the largest platinum mining company in the world to Anglo American campus (new corporate head office). This included negotiating vendor contracts and managing vendor relationships.
Project Manager, Contracts, Management, Infrastructure, Office, Contracts, Manager
2001 - 2002
job
Project Management / Business Development
Calltime Solutions.
Project managed replies to requests for proposal/bids and for tender and delivered business development duties for contact centre implementation projects.
Business development, Project Management, Management, Implementation, Development
2001 - 2001
job
Project Manager
Accenture.
Managed project to develop a work order booking system for a major telecommunications company. This was a successful Rapid Application software development in a large, complex and highly matrixed IT organisation. Technologies used: J2EE, Biztalk (used to integrate into CRM system), SQL Server RDMS.
Sql, Project Manager, CRM, SQL Server, Software development, J2EE, It, BizTalk, Development, Software, Organization, Server, Booking, Manager
1998 - 2001
job
Systems Integration Manager
TransUnion.
Managed ITC Systems Integration department (15 developers) and new projects. This was a large, complex and matrixed IT organisation within the largest provider of Credit Risk information in South Africa which integrated into all the banks' and major retailers' systems via EDI using in-house developed middleware and API's. Also was on the project team that drew up the specifications for the South African Fraud Prevention System. Technologies included:
C++, SQL Server, Windows servers, middleware, terminal emulation, COBOL, CICS, Adabas, DB2, MVS, IBM Mainframe, Linux..
C++, SQL Server, Windows servers, middleware, terminal emulation, COBOL, CICS, Adabas, DB2, MVS, IBM Mainframe, Linux..
Mainframe, UP, Manager, Adabas, Server, Organization, EDI, CICS, It, IBM mainframe, Sql, Middleware, Cobol, Windows, Integration, DB2, C, SQL Server, Linux, API
1997 - 1998
job
IT Manager
SBU (PTY) LTD.
Set up LAN and WAN, Windows Servers, Database servers (SQL Server), Linux servers and manufacturing systems from scratch. Negotiated new vendor contracts.
Sql, Linux, SQL Server, Contracts, Database, Windows, It, Server, WAN, Contracts, Manager, UP
1995 - 1997
job
IT Manager
Webber Wentzel Bowens.
Managed the entire IT function of the largest legal firm in South Africa. This included HR management, budget management, vendor management, contract negotiation, management and administration. change management, technology management and strategy. Technologies included: C++, SQL Server, LAN, WAN, Windows NT Server, Windows desktops, Linux and legal accounting and administration software. Implemented the Ghost Electronic Case Management System.
Sql, Change management, Linux, Administration, SQL Server, Budget, C, Management, Technology, Windows, Vendor Management, It, Software, Server, WAN, Manager
1994 - 1995
job
Senior Networking Specialist
Mutual & Federal Insurance Co Ltd.
Networking
1993 - 1993
freelance
Freelance Programmer
unknown.
Various Clients
1992 - 1993
job
Programmer
JVK Engineering.
1990 - 1992
job
Programmer
Datavia.
1989 - 1990
job
Lieutenant
SA DEFENCE.
My education
1992
-
1994
Damelin Business School
Diploma in Business Management, Business
Diploma in Business Management, Business
1985
-
1988
University of Port Elizabeth
BSc, Computer Science, Mathematics, Physics, Chemistry
BSc, Computer Science, Mathematics, Physics, Chemistry
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