Felicity Daniel, Hounslow, United Kingdom

Key Responsibilities:
• Director Support: Diary management, travel and accommodation arrangements, managing private healthcare for family. Organising meetings & events, contact screening (phone call and emails). Creating internal and external communications, handling disputes, research, basic IT programming. Speaker registration forms, proof reading emails, attending meetings and speaker conferences, minute taking. Being first point of contact for any requests (internal and external). Creating Power Point presentations and documentation for meetings.
• Support to 19 members of the IT Department: Travel and accommodation arrangements for work and leisure, ensuring all had correct equipment (hardware, software, stationary), expenses, organising meetings, holiday management, paperwork for visas. First point of contact between staff members and senior management, sourcing and organising staff training.
• Support to 2400+ staff across 12 hotels & HO: Administering IT Support. First point of contact for Senior Management Team. Distributing IT equipment (laptops / phones etc). Creating user guides for IT applications. Organising external training.
• Purchasing: Responsible for the sourcing and purchasing of all Group IT equipment.
• Office Management: Ensuring IT Department has the required equipment and stationary at all times and all equipment is in working order.
• IT Hardware and Software: Manual configuration of new laptops, configuration of Samsung signage screens, managing the software licenses in the Group.
• Policies and Procedures: Re-wrote Standard Operating Procedures and job descriptions.
• Recruitment: Creating adverts, filtering CV's, shortlisting candidates, conducting interviews.
• Senior Management Team Duties: Allocating Area duty manager weekends for all members of the SMT.
• Project Support: Manage or support various IT projects across the group. Previous projects included Edwardian's Digital Transformation, Google Internal Maps, Edward the Virtual Host, Virtual Online Check-In.
• Head of Social Team: Managing a small team, party and events planning for 350+ staff, purchasing token gifts and rewards for all staff, organising raffles and away days. Planning and executing activities for Mental Health Awareness Week. Budgeting and fundraising money to supplement Social Fund.

Key Achievements & Major Projects:
• Won the monthly 'Leading by Innovation' competition in the first month of being employed by the Company. Won the yearly award for the best idea for 'Leading by Innovation' within the first 4 months of employment.
• Solely managed a project with Google to implement internal Google Maps in to our Heathrow Hotel.
• Created a digital filing system, eliminating the department's manual, paper based one they had in place.
• Assisted in Edwardian's Digital Transformation project - purchasing, programming and routing of the Wayfinding screens, including all the meeting room signage screens, the menu screens for the canteens and the staff bulletin screens across all 11 London hotels.
• Nominated and elected as Head of the Social Team for the staff.
• Planned and executed an event for over 200 people (food/drink/DJ/Decorations/raffle prizes included) with only a £400 expense to the Social Fund.
• Wrote the winning entry for the 2016 ECCCSA's 'Best Multi-Channel Customer Service' award.

FLAME EMPLOYMENT (NORTH) LIMITED - PA TO MD

Key Responsibilities:
• Contract Management: Existing and new contracts, renewals, looking for the best deals, supporting decision making in this area.
• Director Support: Managing Director's diary, travel arrangements, screening post/phone calls/sales emails, creating Power Point presentations. Booking meeting rooms, lunch and refreshments. Typing letters, emailing, faxing, and sending out correspondence on behalf of the Director, taking dictation and audio typing transcripts from recorded meetings, minute taking from board meetings. Ensuring company memberships are up to date. Sourcing and purchasing gifts, concert tickets, flights, hotels for the Director's personal use
• Staff Support: First line support for all staff issues e.g. IT/Telecoms, booking travel and accommodation, decision making, proof reading, supply of information, tenders and client contracts. Creating, developing and administering training and best practice across all branches to all staff. Validating and signing off expenses.
• Events Management: Organising Christmas and summer parties, Company nights out, client entertainment and work anniversaries/special occasions.
• Filing: Created an easy filing system both on the system and hard copy for staff, Company data and Company documents.
• Project Management: Relocation, sourcing new properties, damaged properties, change of companies (buyouts), signage, fascia's, decor etc.
• HR: Managing and updating all associated documents, handbooks, policies and procedures, staff contracts, employment law and legislation, ISO Accreditation, health and safety. Managing new staff inductions, Tupe of staff. Supported the roll out of the auto-enrolment pension scheme.
• ISO 9001 Certification & H&S: Working alongside 3rd party service suppliers to manage conformity for ISO Accreditation, Company Quality Manual and health and safety across the whole Company. Appointed company H&S representative, carrying out risk assessments, fire drills, office checks etc.
• Data Controller: Acting Data Controller for the Company, dealing with any Data Subject Access Requests from staff.
• Confidential information: Dealing with Business sensitive data on a daily basis, providing confidential support to staff and Director alike.
• First Aid: Appointed branch first aider -Level 2 Emergency First Aid in the Workplace.
• Company Stationary: Managing, creating & amending stationary artwork using a PDF editing program.
• Company Credit Card: Named on Company credit card, entrusted to make purchases and payments and reconcile each month to pass to accounts.
• Running the business in Director's absence: The running and management of the business alongside the Financial Director when the Director was out of the business due to health issues.
• Property Management: A 2nd Company was set up in Property Management in which alongside my PA role, I supported the Operations Manager of Solsbury Management Ltd. Due to unforeseen circumstances, the Ops Manager left and I was responsible for overseeing this business to a close, wrapping up any unfinished jobs, chasing any outstanding monies and paying all contractors.

Key Achievements & Major Projects:
• Head hunted personally by the Director for this position from his interaction with me in my previous job role.
• Project managed 2 office relocations, one which involved a whole re-fit, to create an office environment from a retail store. The opening of 3 new branches, 1 company acquisition and 1 full office refurbishment due to a fire.
• Changed a procedure in payments, saving the Company thousands of pounds a year from chaps fees.
• Involved in a lot of the decision making in the business
• Named authorized signatory for the Company, with autonomy to sign contracts and cheques on behalf of the Company.
• In 2013 the Director was out of the business for over 6 months, leaving the Financial Director and myself to manage and run the Company in his absence.

Administering Support (such as IT, Telecoms and Bond Adapt) to HO and branches across over 10 locations nationwide.
• Contract Management: looking after existing contracts and negotiating new ones.
• Telecoms: Managing the Group telecoms (landlines and mobile phones), connecting phone ports, mobile upgrades, lost and stolen phones.
• Property Management: Closure of branches, managing the vacating of the property, working with liquidators, disposal of property e.g. furniture, branch inventories.
• Events Management: Setting up conference rooms for meetings, organising Christmas / Summer / Social and Charity events / Secret Santa.
• Purchasing: IT and Stationary equipment.

Key Achievements & Major Projects:
• Direct support to the Project Manager
• Supported the opening and shutting down of various branches across the Group - including working closely with the liquidators when Companies went in to liquidation.
• Supported all Managing Directors and staff in branches over 10 locations across the UK whilst still maintaining my previous job role as support to the 4 main Directors of the Group.