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Senior
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0
jobs
Marina Barcante
,
Bournemouth, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Links for more
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Language
English
Fluently
Spanish
Good
Italian
Good
Portuguese
Fluently
My experience
2019 - 2020
job
Customer Service Advisor - Full-time
unknown.
Answering the phone calls from the Help Desk. Liaising customers with developers by phone calls, emails and Service Now. Regular timely updates provided throughout the ticket life cycle to resolution. System monitoring. Tickets management, reviewing the information and ensuring it contains everything needed for support purposes. Requesting fulfilment to assist with customer needs or requirements - with information to be provided, access granted, permission changes or to carry out low risk, pre-approved changes. Categorization and prioritization based on its impact and urgency to the business. Creating basic scripts to be run into the company's environment. Reference available.
Management, Customer service, Service, It, Support, Monitoring, Basic
2019 - 2019
internship
Marketing - Intern
The Bond School of English.
Social media and marketing. Updating social media and respond to students and the public in general. Prospects. Graphic arts. Social media strategies. Reference available.
Social Media, Marketing, Social media strategies, Social, Internal
2018 - 2019
freelance
Social Media, Marketing and Copywriter - Freelancer
FixBitt.
Writing for the website FixBitt (fashion online store). Social media. Suggesting guidelines. Reference available.
Social Media, Marketing, Writing, Copywriter, Fashion, Website, Online, Social
2019 - 2019
job
Fundraiser - Full-time
Non-Governmental Company Concern Worldwide.
Fundraiser for Non-Governmental Company Concern Worldwide. Explaining people about the importance of their contributions and how their support can save children's lives around the world. Reference available.
Support
2016 - 2017
job
Customer Support Advisor- Full-time
Google.
Customer support for Google Company via multiple touchpoints - e.g. inbound and outbound calls, e-mail and chat. Accurately log customer and product information into the system; understanding customer care and apply to all customer touchpoints. Resolution of customer's issues ensuring their satisfaction and that the issue is resolved in an efficient manner. Reference available.
Support, Google
2014 - 2016
freelance
Journalist / Writer - Freelancer
EducarBrasil.
Variable articles of educational content for the website EducarBrasil. Researches, surveys, interviews, proofreading. Guidelines suggestions. Reference available.
Proofreading, Journalist, Content, Website, Surveys
2014 - 2014
freelance
Journalist / Writer - Freelancer
Magazine Minas.
Articles of cultural content, interviews, guideline suggestions, research, production, etc. Reference available.
Research, Journalist, Content, Production
2013 - 2013
job
Journalist / Writer
Com Você Comunicação.
Diverse articles for print media and web; preparation and suggestion of guidelines to media; daily clipping and sending it to customers; interviews; events; releases and notes; social media; service to large customers as Ferrero (Italian Chocolate Company), etc. Reference available.
- Jornal Impressão (Uni-BH Newspaper) - 2013
Monitor of editing and writing - part-time
Text editing, writing, typesetting, suggesting guidelines, photography, production, and research. Reference available.
- Jornal Impressão (Uni-BH Newspaper) - 2013
Monitor of editing and writing - part-time
Text editing, writing, typesetting, suggesting guidelines, photography, production, and research. Reference available.
Social Media, Writing, Research, Print, Photography, Journalist, Service, It, Web, Production, Social, Typesetting
2013 - 2013
internship
Journalist - Intern
unknown.
Writing, interviews and corporate events. Responsible for customer's website content, internal and external newspapers, webTV, guidelines and other specific routines of journalism. Biannual magazine production, guidelines, interviews. WebTV production, recording, support in editing, posting on the website, YouTube, etc. Reference available.
Writing, Corporate events, Journalist, Youtube, Content, Website, Support, Production, Internal
2012 - 2012
internship
Journalist - Intern
Radio Alvorada FM.
Bulletins for local news as "Painel Alvorada ("Dawn Panel" - to ) and "Reporter Alvorada" ("Reporter Dawn" - hourly). Notes for the web. Reference available.
Journalist, Web, Internal
2009 - 2011
job
Journalist - Full-time
unknown.
Multiple articles for print media and web; production; suggesting guidelines to media, liaising it with the customer; daily clipping and sending it to the customers; interviews; researches, diverse corporate and public events; marketing strategies, releases and notes. Service to large customers such as supermarket chains, etc. Reference available.
Marketing, Print, Journalist, Service, It, Web, Production
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