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Senior
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jobs
Harmony Wong
,
Canterbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
CAF Bank Change Officer
CAF Bank LTD.
* Lead the Bank's Change Management process, delivering and managing business change activities within the Bank.
* Chair monthly Change Advisory Board meeting to review upcoming change activities including those agreed by the Bank's Executives, and to discuss the implementation plan with all team managers.
* Design and develop all relevant change management process document including: the Change Management framework, change activity roadmap, change request form, business case template, training module guide, training roadmap, and training evaluation form.
* Work with senior stakeholders and team managers to identify and track delivered benefits of implemented change activities.
* Chair monthly Change Advisory Board meeting to review upcoming change activities including those agreed by the Bank's Executives, and to discuss the implementation plan with all team managers.
* Design and develop all relevant change management process document including: the Change Management framework, change activity roadmap, change request form, business case template, training module guide, training roadmap, and training evaluation form.
* Work with senior stakeholders and team managers to identify and track delivered benefits of implemented change activities.
Design, Change management, Training, Management, Business Case, Implementation, Advisory board, Guide, Framework
2015 - 2016
job
Cashier
HSBC Holdings PLC.
* Place customers at the heart of the business by providing a friendly and an efficient cashiering service - to identify and fulfil customers' needs through engagement.
* Represent the branch during an exchange meeting to discuss and support engagement initiatives and change implementation.
* As the branch's Multi-Channel Advocate, I actively promote our digital channels- offering customers more options to do their banking needs. Continually equip colleagues through coaching sessions which lead to better customer experiences.
* Represent the branch during an exchange meeting to discuss and support engagement initiatives and change implementation.
* As the branch's Multi-Channel Advocate, I actively promote our digital channels- offering customers more options to do their banking needs. Continually equip colleagues through coaching sessions which lead to better customer experiences.
Coaching, Exchange, Service, Banking, Implementation, Support
My education
The Knowledge Academy
N/a, N/a
N/a, N/a
ifs University College
Certification, N/a
Certification, N/a
University of Kent
MSc, Management
MSc, Management
University of Kent
Bachelors, Accounting and Finance
Bachelors, Accounting and Finance
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