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ICT Hardware Engineer
Harvey Punni
,
NORTHAMPTON, United Kingdom
Experience
Other titles
Skills
I'm offering
Harpoon IT SERVICES LIMITED
Markets
United Kingdom
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Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
FIELD SERVICE HARDWARE ENGINEER
COMMS CARE GROUP.
• Working as mobile engineer, supporting the service desk for channel partners IT hardware requests covering nationwide working within strict service level agreement.
• Installation, configurations, support on HP ProLiant Servers, Dell PowerEdge, IBM Blades, Tape Libraries, Network Switches, i.e., Cisco, Juniper, Extreme, SAN Storage, 3Par, EVA, MSA
• Identifying and troubleshooting complex hardware and software problems, ensuring a high performance and availability.
• Communicating with customers at all levels to ensure BAU at all times.
• Installation, configurations, support on HP ProLiant Servers, Dell PowerEdge, IBM Blades, Tape Libraries, Network Switches, i.e., Cisco, Juniper, Extreme, SAN Storage, 3Par, EVA, MSA
• Identifying and troubleshooting complex hardware and software problems, ensuring a high performance and availability.
• Communicating with customers at all levels to ensure BAU at all times.
Cisco, Service, Network, It, Support, Hardware, Storage, Software, SAN, Hp proliant, Dell poweredge
2019 - 2020
job
SENIOR SERVICE DESK ANALYST
WINVIC CONSTRUCTION.
(CONTRACT)
• Working with the Project Team for the setup of a new inhouse service desk so that BAU in meet at all time
• Duties include supporting and configuring office 365, AD Azure, exchange 2016 share point, one drive all windows products in a predominantly Windows 10 Pro OS environment
• Role out of the new IT security AV Cylance Optics over 400 end points of staff and remote sites
• Hardware support of HP, Lenovo laptops and desktops without use of any deployment tools such as SCCM and WDS
• Support and configuring Mobile devices via MS intune
• Working with the Project Team for the setup of a new inhouse service desk so that BAU in meet at all time
• Duties include supporting and configuring office 365, AD Azure, exchange 2016 share point, one drive all windows products in a predominantly Windows 10 Pro OS environment
• Role out of the new IT security AV Cylance Optics over 400 end points of staff and remote sites
• Hardware support of HP, Lenovo laptops and desktops without use of any deployment tools such as SCCM and WDS
• Support and configuring Mobile devices via MS intune
Office 365, Azure, Exchange, Deployment, Service, Windows, Security, It, Support, Analyst, Hardware, Office
2019 - 2019
job
SENOIR TECHNICAL ENGINEER
NHS NORTHAMPTON TRUST FOUNDATION.
(CONTRACT)
• Working as part of the IMT Migration Team for the upgrade of Dell Hardware and data migration in infrastructure
• Supporting local district nurses and public sector workers on Windows 10, Microsoft Office 365, Active Directory, Dell Laptop and desktop support up to third line so that BAU is met at all time
• Installations and Configurations on range of Dell Latitude Laptops and OptiPlex Desktops using SCCM and Novel applications
• Working as part of the IMT Migration Team for the upgrade of Dell Hardware and data migration in infrastructure
• Supporting local district nurses and public sector workers on Windows 10, Microsoft Office 365, Active Directory, Dell Laptop and desktop support up to third line so that BAU is met at all time
• Installations and Configurations on range of Dell Latitude Laptops and OptiPlex Desktops using SCCM and Novel applications
Office 365, Active Directory, Windows, Support, Infrastructure, Hardware, Office, Public sector, UP
2019 - 2019
job
SENIOR TECHINCAL ANALYST
VSG/MITIE GROUP.
(CONTRACT)
• Working as part of the Windows 10 Migration Team for the change from VSG to Mitie in IT infrastructure
• Supporting over 300 users in house on Windows 10, Microsoft Office 365, Active Directory, Dell Laptop and desktop support up to third line so that BAU is met at all time
• Installations and Configurations on range of Dell Latitude Laptops and OptiPlex Desktops using SCCM
• Working as part of the Windows 10 Migration Team for the change from VSG to Mitie in IT infrastructure
• Supporting over 300 users in house on Windows 10, Microsoft Office 365, Active Directory, Dell Laptop and desktop support up to third line so that BAU is met at all time
• Installations and Configurations on range of Dell Latitude Laptops and OptiPlex Desktops using SCCM
Office 365, Active Directory, It infrastructure, Windows, It, Support, Infrastructure, Analyst, Office, UP
2018 - 2018
job
TECHNICAL SUPPORT ENGINEER
DAISY IT SERVICES, NORTHAMPTION.
• Working as a Technical Support Engineer, supporting end users and in-house field engineers on Servers, Storage, laptops, desktops, printers and EPOS systems.
• Multi-Vender hardware support on HPE, DELL EMC, IBM, FUJITISU and all major brand vendors for daisy partners and resellers
• Duties include, telephone/remote support, troubleshooting defective parts, parts identifier, parts procurement from third party vendors.
• Updating Daisy CMD to ensure that BAU is met on a strict SLA
• Multi-Vender hardware support on HPE, DELL EMC, IBM, FUJITISU and all major brand vendors for daisy partners and resellers
• Duties include, telephone/remote support, troubleshooting defective parts, parts identifier, parts procurement from third party vendors.
• Updating Daisy CMD to ensure that BAU is met on a strict SLA
Procurement, Printers, Support, Hardware, Storage, EMC
2018 - 2018
job
TECHNICAL ANALYST
ESFDS/DXC TECHNOGOLY, ALDERSHOT.
(CONTRACT)
• Working onsite for Nissan Technical Centre based in Cranfield, Bedfordshire as 2nd line service desk support engineer.
• Duties include updating the CMD, Service Now, and communicating with end users so service levels are met at all levels to ensure BAU are met at all time.
• Installations, configurations and support on HP Elite/Pro Book laptops, Z400/Z440 desktops using SCCM.
• Supporting Microsoft 2016 platforms, active directory, server 2012 exchange and in-house applications
• Troubleshooting HP MFP's and iPhone, Androids, IMAC
• Working onsite for Nissan Technical Centre based in Cranfield, Bedfordshire as 2nd line service desk support engineer.
• Duties include updating the CMD, Service Now, and communicating with end users so service levels are met at all levels to ensure BAU are met at all time.
• Installations, configurations and support on HP Elite/Pro Book laptops, Z400/Z440 desktops using SCCM.
• Supporting Microsoft 2016 platforms, active directory, server 2012 exchange and in-house applications
• Troubleshooting HP MFP's and iPhone, Androids, IMAC
Active Directory, Exchange, Service, Support, Analyst, Server
2016 - 2017
job
FIELD SERVICE HARDWARE ENGINEER
CAMEO UK.
• Working as mobile engineer, supporting the service desk for channel partners IT hardware requests covering nationwide working within strict service level agreement.
• Installation, configurations, support on HP Proliant Servers, Dell Poweredge, IBM Blades, Tape Libraries, Network Switches, i.e., Cisco, Juniper, Extreme, SAN Storage, 3Par, EVA, MSA
• Identifying and troubleshooting complex hardware and software problems, ensuring a high performance and availability.
• Communicating with customers at all levels to ensure BAU at all times.
• Installation, configurations, support on HP Proliant Servers, Dell Poweredge, IBM Blades, Tape Libraries, Network Switches, i.e., Cisco, Juniper, Extreme, SAN Storage, 3Par, EVA, MSA
• Identifying and troubleshooting complex hardware and software problems, ensuring a high performance and availability.
• Communicating with customers at all levels to ensure BAU at all times.
Cisco, Service, Network, It, Support, Hardware, Storage, Software, SAN, Hp proliant, Dell poweredge
2016 - 2016
job
ONSITE HARDWARE ENGINEER
BELL INTEGRATION.
• Contractual role supporting the mission critical support team in house team for the VODAFONE group UK based in their Data Centre in Park Royal.
• Hardware support for in house ICT servers, supporting HP, DELL, IBM SUN Nettapp, EMC and legacy hardware infrastructure
• Liaising with teams to ensure BAU at all times
EMPLOYMENT HISTORY CONTINUED
• Hardware support for in house ICT servers, supporting HP, DELL, IBM SUN Nettapp, EMC and legacy hardware infrastructure
• Liaising with teams to ensure BAU at all times
EMPLOYMENT HISTORY CONTINUED
Support, Infrastructure, Hardware, EMC
2015 - 2016
job
PROJECT PRESALES ENGINEER
CCS MEDIA PARK ROYAL.
This was contractual role where I supported sales productivity and deal flow by securing the technical close in complex solutions, applying my skills and in-depth knowledge of Server and network storage hardware. I worked in close collaboration with sales, service and the technical resources to ensure proposed deals included technical solutions for customer needs.
• Lead and Project Manage on all HP Servers, Storage and hardware infrastructure as technical build and configuration engineer.
• Major client was CenturyLink Technology for their end of life Recycling Program.
• Configuration of Juniper and Cisco switches.
• Introduced Electro Discharge procedures for the control program
• Consulting Sales Stock as a Presales Engineer.
• Lead and Project Manage on all HP Servers, Storage and hardware infrastructure as technical build and configuration engineer.
• Major client was CenturyLink Technology for their end of life Recycling Program.
• Configuration of Juniper and Cisco switches.
• Introduced Electro Discharge procedures for the control program
• Consulting Sales Stock as a Presales Engineer.
Cisco, Consulting, Sales, Service, Technology, Network, Infrastructure, Hardware, Storage, Server
2014 - 2015
job
HP STORAGE AND SOLUTIONS FIELD TECHNICAL HARDWARE ENGINEER
HEWLETT PACKARD CUSTOMER DELIVERY SERVICES.
This role required in depth knowledge of HP Servers and Network Storage Hardware, and a customer facing role demanding a quick attendance on site and resolutions of wide range of hardware and software issues. As an HP Storage and Solutions Technical Hardware Engineer, I was responsible for supporting HP customers across London and home counties, providing efficient support in compliance within a strict SLA. This role required an in-depth knowledge of HP Servers, Blade systems and network storage.
• Responsible for providing out of hours hardware support to Datacentres and other HP customer sites across the London Region
• Installation, Configuration, support of HP Proliant Servers including HP Blades C3000/C7000
• Installation, Configuration, support of HP SAN, 3PAR StorServe 7000, T400/T800/P10000 HP EVA 4400/8800 MSA 1040/2080
• Commutating with customers at all levels and providing professional support services to ensure BAU at all times
• Identifying and troubleshooting complex hardware and software issues and ensuring high performance and availability.
• Responsible for providing out of hours hardware support to Datacentres and other HP customer sites across the London Region
• Installation, Configuration, support of HP Proliant Servers including HP Blades C3000/C7000
• Installation, Configuration, support of HP SAN, 3PAR StorServe 7000, T400/T800/P10000 HP EVA 4400/8800 MSA 1040/2080
• Commutating with customers at all levels and providing professional support services to ensure BAU at all times
• Identifying and troubleshooting complex hardware and software issues and ensuring high performance and availability.
Compliance, Network, Support, Hardware, Storage, Software, SAN, Hp proliant, Blade
2012 - 2014
job
GROUP SYSTEMS ADMINISTRATOR
THE BDL GROUP UXBRIDGE.
At the BDL Group, I was responsible for supporting over 60 users over number of remote sites and I was the Technical Lead to IT Director, providing technical advice and support to all GROUP users across a number of hardware and software platforms.
• Providing 1st - 3rd line support over the phone, remotely, for clients and end users
• Excellent understanding of service management procedures, including change management, incident management, configuration management and datacentre operations.
• Providing 1st - 3rd line support over the phone, remotely, for clients and end users
• Excellent understanding of service management procedures, including change management, incident management, configuration management and datacentre operations.
Change management, Operations, Management, Service Management, Service, It, Support, Hardware, Incident Management, Configuration Management, Software, Administrator, Tech lead
My education
?
-
1998
n/a
Hndhncorequivalent, ELECTRONICS AND ENGINEERING
Hndhncorequivalent, ELECTRONICS AND ENGINEERING
?
-
1994
n/a
BTEC, ELECTRONICS AND ENGINEERING
BTEC, ELECTRONICS AND ENGINEERING
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