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Stærk hunterprofil med implementerings- og service kompetencer (fokus DACH). Stor erfaring inden for Sales Excellence.
Oksana V. Kryger
,
Greve, Denmark
Experience
Other titles
Skills
I'm offering
Jeg er ekspert på det tyske marked inden for Salg og salgsrelaterede aktiviterer. Jeg har arbejdet med og ledet teams inden for med direkte salg (både hunter- og farmer), kundeservice, sales operations & crm marketing, projektledelse. Jeg har en klar styrke på det tyske marked, og er desuden god til at kommunikere med folk fra forskellige afdelinger som IT, presales, finans mv.
Udover salg og kundeservice, kan jeg også hjælpe dig med sprogligt arbejde som bl.a. indebærer:
- undervisning
- oversættelse
- sprogkorrektur
- tekstskrivning
Dette gælder sprogene tysk, engelsk, ukrainsk og russisk.
Udover salg og kundeservice, kan jeg også hjælpe dig med sprogligt arbejde som bl.a. indebærer:
- undervisning
- oversættelse
- sprogkorrektur
- tekstskrivning
Dette gælder sprogene tysk, engelsk, ukrainsk og russisk.
Markets
Denmark
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
Danish
Fluently
German
Fluently
English
Good
French
Good
Russian
Fluently
Swedish
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Sales Executive DACH
Scalepoint Technologies A/S.
Creating awareness about the Scalepoint cloud solutions, primarily on the German market.
• Understanding insurance(tech) industry, their needs and processes
• Building relations and starting dialogues with Germanys biggest insurance
companies (buying processes go over 1-3 years)
• Project Management for participating in Germany's biggest insurance trade show
• CRM Admin for Sales and Customer Success
• Understanding insurance(tech) industry, their needs and processes
• Building relations and starting dialogues with Germanys biggest insurance
companies (buying processes go over 1-3 years)
• Project Management for participating in Germany's biggest insurance trade show
• CRM Admin for Sales and Customer Success
Insurance, International sales, B2B Sales, Cloud, CRM, Processes, German, German
2013 - 2019
job
Sales Operations Manager - CSOs right hand and part of Sales Leadership team
GlobalConnect A/S.
When I started in GlobalConnect, the company was in a transition process where all IT-systems, primarily the then used ERP system Visma and the Microsoft CRM system went through a total makeover. My role was to design the CRM system to match the needs of all five Sales Departments and the Sales Support (Presales) Department and to implement it.
Facilitating change - system and process-wise - continued to be very relevant as GlobalConnect has acquired 2 companies since we introduced the new IT-systems, as well as they are undergoing a large growth in the German organization.
I was responsible for smooth processes in the Sales Organization in close cooperation with the CSO, CMO who leads the Presales/Product- and BID Management Department and the four
Sales Managers. My tasks included:
• User needs analysis and translating this into IT needs
• Design of changes in MS Dynamics CRM
• Improvement of processes
• Designing a Sales Process
• Training of users from almost not using to being heavy CRM users
• Integrating Sales/Presales from new acquired companies into GlobalConnect
• Produce data for reporting to General Board in cooperation with Finance
• Development of Sales Processes including the offering and ordering process
• End2End process key person to define how Sales should cooperate
with the rest of the organization
• Customer satisfaction and churn
• Forecasting & Sales Reporting
• Developing of payment incentive schemes for Sales and Presales
• Coordinating of system needs from the above departments towards IT
Facilitating change - system and process-wise - continued to be very relevant as GlobalConnect has acquired 2 companies since we introduced the new IT-systems, as well as they are undergoing a large growth in the German organization.
I was responsible for smooth processes in the Sales Organization in close cooperation with the CSO, CMO who leads the Presales/Product- and BID Management Department and the four
Sales Managers. My tasks included:
• User needs analysis and translating this into IT needs
• Design of changes in MS Dynamics CRM
• Improvement of processes
• Designing a Sales Process
• Training of users from almost not using to being heavy CRM users
• Integrating Sales/Presales from new acquired companies into GlobalConnect
• Produce data for reporting to General Board in cooperation with Finance
• Development of Sales Processes including the offering and ordering process
• End2End process key person to define how Sales should cooperate
with the rest of the organization
• Customer satisfaction and churn
• Forecasting & Sales Reporting
• Developing of payment incentive schemes for Sales and Presales
• Coordinating of system needs from the above departments towards IT
CRM, Forecasting, Training, Leadership, Management, Finance, Sales, It, Bid management, Dynamics CRM, Processes, Customer satisfaction Survey, CRM implementation, Marketing
2011 - 2013
job
Head of Sales Operations
Unwire ApS.
My first task for Unwire was to pursue business Opportunities on the US, German and the Russian markets.
Meeting the need for more structure in Sales, CSO and I soon established
the department of Sales Operations, which quickly become indispensable. It had the
purpose to support sales and optimize processes in Unwire's Sales department, in cooperation with the CSO and country managers. My main focus areas were:
• Tender management - and responsibility for the project team answering them
• Sales activities and request handling for Danish and international customers
• Customer satisfaction campaigns and anti-churn activities
• Management of 3 Sales Operations employees in Unwire's offices in Denmark,
Sweden and Germany
• Close cooperation with Marketing, Presales and IT departments to fulfill sales needs
• Forecast- and other reporting to CSO and the Management team
• Ownership of our CRM (Salesforce) and introduction of a sales analytics tool.
Education and coaching of sales reps to use the tools
2
Address: Krogårdsvej 184, DK-2670 Greve
Telephone: 32 55 14 05/ 50 60 56 53 (mobile)
Email: [email protected]
• Introduction of a sales methodology, sales processes and coaching of sales reps. to improve their performance based on these
Meeting the need for more structure in Sales, CSO and I soon established
the department of Sales Operations, which quickly become indispensable. It had the
purpose to support sales and optimize processes in Unwire's Sales department, in cooperation with the CSO and country managers. My main focus areas were:
• Tender management - and responsibility for the project team answering them
• Sales activities and request handling for Danish and international customers
• Customer satisfaction campaigns and anti-churn activities
• Management of 3 Sales Operations employees in Unwire's offices in Denmark,
Sweden and Germany
• Close cooperation with Marketing, Presales and IT departments to fulfill sales needs
• Forecast- and other reporting to CSO and the Management team
• Ownership of our CRM (Salesforce) and introduction of a sales analytics tool.
Education and coaching of sales reps to use the tools
2
Address: Krogårdsvej 184, DK-2670 Greve
Telephone: 32 55 14 05/ 50 60 56 53 (mobile)
Email: [email protected]
• Introduction of a sales methodology, sales processes and coaching of sales reps. to improve their performance based on these
International, B2B Sales, Forecast, Coaching, CRM, Salesforce, Management, Bid management, Analytics, Sales, Marketing, Support, Russian, Processes, Lead generation
2010 - 2011
job
International Sales Associate
Secunia Aps.
Phone sales of IT-security software, primarily to German speaking, but also to Russian and French speaking markets.
Sales, Security, It, Russian, Software, International
2005 - 2010
job
International development manager
EasyPark A/S.
(reporting to the CEO and the Danish country manager - with 2 years outplacement in Germany as country manager)
My responsibility was to establish EasyPark on the German market from scratch, through
selling the concept of mobile parking to German municipalities. Once the first contracts
were done, I was responsible for building a German sales and customer service
organisation. Acting as German country manager I needed to take care of all tasks to run the company.
Some of them were:
• establishing a sales- and customer service organization, including hiring, training
and managing 6 employees in 3 offices
• contract negotiations with German municipalities
• training of and technical assistance to parking attendants to control the parking
payments with terminals
• account management for large companies and municipalities
• strategy, planning, communication and implementation of new business models for
the customer base
• marketing material for getting customers
• management of IT implementation projects, including a system migration when
taking over a customer database from an acquired competitor
Back in Denmark in 2009, I was responsible for finding potential on other European
markets as France, Belgium, Portugal and the Eastern European countries:
• Internet research and mapping of potential markets for expansion
• approaching the markets and meeting the customers, partly in cooperation with Danish Export Association Eksportrådet
• contact with CEOs of competitors/ board review for a cooperation or purchase
My responsibility was to establish EasyPark on the German market from scratch, through
selling the concept of mobile parking to German municipalities. Once the first contracts
were done, I was responsible for building a German sales and customer service
organisation. Acting as German country manager I needed to take care of all tasks to run the company.
Some of them were:
• establishing a sales- and customer service organization, including hiring, training
and managing 6 employees in 3 offices
• contract negotiations with German municipalities
• training of and technical assistance to parking attendants to control the parking
payments with terminals
• account management for large companies and municipalities
• strategy, planning, communication and implementation of new business models for
the customer base
• marketing material for getting customers
• management of IT implementation projects, including a system migration when
taking over a customer database from an acquired competitor
Back in Denmark in 2009, I was responsible for finding potential on other European
markets as France, Belgium, Portugal and the Eastern European countries:
• Internet research and mapping of potential markets for expansion
• approaching the markets and meeting the customers, partly in cooperation with Danish Export Association Eksportrådet
• contact with CEOs of competitors/ board review for a cooperation or purchase
International, German, Sales, It, Manager, Outplacement, People management, Organization, Development, Implementation, Marketing, Management, Customer service, Database, Training, Contracts, Account management, Business development, Business strategy
2004 - 2006
job
Export assistant
Tönnies Nordic A/S.
The job included various tasks providing the Danish sales organisation with language and administration support as well as some sales.
2001-2006
Various student jobs within teaching, language assistance and marketing
2001-2006
Various student jobs within teaching, language assistance and marketing
Export sales, Sales, Administration, Support, Organization, Communication in German
My education
2005
CBS Summer University
N/a, Introduction to Marketing
N/a, Introduction to Marketing
2004
-
2006
Copenhagen Business School
Cand.ling.merc., Danish/German
Cand.ling.merc., Danish/German
2001
-
2004
Copenhagen Business School
Bachelor, Languages and Int. Business Communication (German and French)
Bachelor, Languages and Int. Business Communication (German and French)
1998
-
2001
Næstved Gymnasium og HF
Gymnasium secondary school education, Including English, German and French at highest level
Gymnasium secondary school education, Including English, German and French at highest level
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