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Technical Consultant/Developer/Database Professional
Andrew Carr
,
Leeds, GB, United Kingdom
Experience
Other titles
Skills
I'm offering
Excellent support/database developer and general all-round IT professional, with over 20 years experience in industries of various types, including industrial, financial, warehouse, utilities, educational and numerous others. Key skills in Oracle SQL, PL/SQL, SQL Server, report writing tools e.g. Business Objects, and Unix shell script writing to advanced level.
Many educational and professional IT qualifications to re-enforce knowledge, along with the willingness to learn new ideas and technologies, combined with a “can do” attitude and team playing cooperation. Also, has proven capabilities and experience of providing support and training to others, along with management capability and high level of technical skill, in either programming or design and management and support of solutions.
Currently supporting Learning sites, which use the Open Source Moodle platform.
Many educational and professional IT qualifications to re-enforce knowledge, along with the willingness to learn new ideas and technologies, combined with a “can do” attitude and team playing cooperation. Also, has proven capabilities and experience of providing support and training to others, along with management capability and high level of technical skill, in either programming or design and management and support of solutions.
Currently supporting Learning sites, which use the Open Source Moodle platform.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
Senior Technical Support Analyst
Unit4.
Duties
• Using Salesforce support platform, handle support cases at 3rd line level, supporting accounting software, "Financials" which is used globally, throughout the world.
• Using Google Translate for French, German, Belgian, and Dutch cases to translate their requirements and/or issues.
• Use SQL Server and Oracle to write SQL scripts to assist with support issues with the Financials product.
• Support/Configure several versions of the Financials product, both legacy, and up-to date using Web server software, Tomcat, Glassfish, and Wildfly.
• Support Financials on various platforms, including Windows Server 2003, 2008, 2012, Linux distributions Centos, Red Hat.
• Maintain test environments, and install software locally to test scenarios, and issues. Build own test environments, to use a "sand box" testing area.
• Analyse issues with clients using web services, using XMLi and REST/SOAP requests, using appropriate software.
• Working in a team, escalate issues to Development and/or liaise with development and/or support colleagues to work on issues/projects.
• Use Skype/Team Viewer to dial in and solve issues remotely with customers. Discuss issues on the headphones.
• Resolve issues with related Financials products and plugins, such as Coda XL.
• SSL: Resolve issues with SSL certificates with clients, using the keystore tools, and generate self-signed certificates as needed for testing,
• Check Java and other logs to assist in resolving support issues.
• Assist colleagues when required.
• Using Salesforce support platform, handle support cases at 3rd line level, supporting accounting software, "Financials" which is used globally, throughout the world.
• Using Google Translate for French, German, Belgian, and Dutch cases to translate their requirements and/or issues.
• Use SQL Server and Oracle to write SQL scripts to assist with support issues with the Financials product.
• Support/Configure several versions of the Financials product, both legacy, and up-to date using Web server software, Tomcat, Glassfish, and Wildfly.
• Support Financials on various platforms, including Windows Server 2003, 2008, 2012, Linux distributions Centos, Red Hat.
• Maintain test environments, and install software locally to test scenarios, and issues. Build own test environments, to use a "sand box" testing area.
• Analyse issues with clients using web services, using XMLi and REST/SOAP requests, using appropriate software.
• Working in a team, escalate issues to Development and/or liaise with development and/or support colleagues to work on issues/projects.
• Use Skype/Team Viewer to dial in and solve issues remotely with customers. Discuss issues on the headphones.
• Resolve issues with related Financials products and plugins, such as Coda XL.
• SSL: Resolve issues with SSL certificates with clients, using the keystore tools, and generate self-signed certificates as needed for testing,
• Check Java and other logs to assist in resolving support issues.
• Assist colleagues when required.
Tomcat, Https, UP, Wildfly, Google, Server, Web, Software, CentOS, Testing, Development, Analyst, Support, Sql, Windows, Test, Windows server, SOAP, Web Services, Salesforce, REST, Oracle, SQL Server, Linux, Java
2015 - 2018
job
Support Analyst
NG Bailey.
Duties
• Maintain legacy applications and systems written in ASP, PHP and others. Fix problems with legacy systems.
• Work with colleagues and client/users to investigate and model business functions, processes, and information flows and data structures, using methodical and consistent techniques.
• Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration.
• Take technical responsibility for several stages of the life cycle for software development of simple systems covering; investigation, analysis, specification, testing, implementation and maintenance.
• Display a systematic, disciplined approach to problem solving with good attention to detail.
• Undertake all work in accordance with required technical and quality standards, selecting and using appropriate methods and tools in order to achieve well-engineered products which exhibit the necessary attributes such as fitness for purpose, reliability, efficiency, security, safety, maintainability and cost effectiveness.
• Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences, demonstrating consistently high qualities of communication and persuasive skills and present issues and solutions both verbally and in writing.
• Assist clients/users in defining acceptance tests for automated systems, and take responsibility for their proper execution.
• Maintain highest levels of confidentiality in all aspects of employment.
• Maintain legacy applications and systems written in ASP, PHP and others. Fix problems with legacy systems.
• Work with colleagues and client/users to investigate and model business functions, processes, and information flows and data structures, using methodical and consistent techniques.
• Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration.
• Take technical responsibility for several stages of the life cycle for software development of simple systems covering; investigation, analysis, specification, testing, implementation and maintenance.
• Display a systematic, disciplined approach to problem solving with good attention to detail.
• Undertake all work in accordance with required technical and quality standards, selecting and using appropriate methods and tools in order to achieve well-engineered products which exhibit the necessary attributes such as fitness for purpose, reliability, efficiency, security, safety, maintainability and cost effectiveness.
• Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences, demonstrating consistently high qualities of communication and persuasive skills and present issues and solutions both verbally and in writing.
• Assist clients/users in defining acceptance tests for automated systems, and take responsibility for their proper execution.
• Maintain highest levels of confidentiality in all aspects of employment.
Php, Writing, Training, Software development, ASP, Security, Workshops, Implementation, Support, Safety, Analyst, Development, Testing, Software, Detail, Processes
2012 - 2015
job
Support Analyst
British Aerospace Applied Intelligence.
Duties.
• Support various Vodafone clients 3rd line via email/telephone/face to face (SLA based)
• Analyse and fix problems with Oracle Database
• Analyse and fix problems with Web Logic
• Analyse and fix problems in Unix jobs and shell scripting
• Understand logic in Java code
• Liaise with other developers and IT staff
• Understand various Vodafone Infrastructures
• Provide Service Reports on a timely and ongoing basis
• Provide Knowledge Transfer
• Enhance skill sets in other teams
• Support various Vodafone clients 3rd line via email/telephone/face to face (SLA based)
• Analyse and fix problems with Oracle Database
• Analyse and fix problems with Web Logic
• Analyse and fix problems in Unix jobs and shell scripting
• Understand logic in Java code
• Liaise with other developers and IT staff
• Understand various Vodafone Infrastructures
• Provide Service Reports on a timely and ongoing basis
• Provide Knowledge Transfer
• Enhance skill sets in other teams
Java, Oracle, Unix, Scripting, Database, Oracle database, Service, It, Support, Analyst, Web, Logic
2012 - 2012
freelance
Freelance SQL Server DBA/Developer/Support
Walker Associates.
(part-time contract alongside main job)
Duties.
• Maintain/Develop/Support Easy United Company Access Database
• DBA for SQL Server and Access databases
• Write/Test code in Access VB, and SQL Server
• Design Entity Relationship mapping diagrams for database and front end
• Create/Maintain front end forms and reports
• Create data dictionary for internal technical use
• P:rovide user support
• Understand coding, currently written in French but translated using appropriate tools.
Duties.
• Maintain/Develop/Support Easy United Company Access Database
• DBA for SQL Server and Access databases
• Write/Test code in Access VB, and SQL Server
• Design Entity Relationship mapping diagrams for database and front end
• Create/Maintain front end forms and reports
• Create data dictionary for internal technical use
• P:rovide user support
• Understand coding, currently written in French but translated using appropriate tools.
Design, Sql, SQL Server, Database, Test, Developer, Support, Server, Vb
2012 - 2012
job
Support Manager/Developer
enSynergy Ltd.
(Left own accord).
Duties.
● Manage Service Desk
● Supervise other support staff
● Diagnose and rectify problems in conjunction with development team.
● Provide support to clients (based all over the world).
● Windows Server and User administration (Windows Server)
● Create/Maintain reports using Crystal Reports.
● Write scripts in SQL Server
● Provide and maintain documentation on web and elsewhere.
● Manage Sharepoint
● Agree standards and procedures with DBA and Development team.
● Other development/writing/support projects as and when they arise.
Duties.
● Manage Service Desk
● Supervise other support staff
● Diagnose and rectify problems in conjunction with development team.
● Provide support to clients (based all over the world).
● Windows Server and User administration (Windows Server)
● Create/Maintain reports using Crystal Reports.
● Write scripts in SQL Server
● Provide and maintain documentation on web and elsewhere.
● Manage Sharepoint
● Agree standards and procedures with DBA and Development team.
● Other development/writing/support projects as and when they arise.
Sql, Administration, Writing, SQL Server, SharePoint, Windows server, Windows, Service, Developer, Support, Development, Web, Server, Manager
2011 - 2012
job
DBA
Developer Leeds College of Art.
(Temporary contract).
Duties.
● Manage and maintain student record databases (EBS), in Oracle and Access, including upgrades to software.
● Write Oracle PL/SQL code and SQL to extract information from databases.
● Provide support to users.
● Create/Maintain reports using Crystal Reports.
● Configure, set up and manage users of student records system.
● Provide documentation.
● Other development/writing/support projects as and when they arise.
Duties.
● Manage and maintain student record databases (EBS), in Oracle and Access, including upgrades to software.
● Write Oracle PL/SQL code and SQL to extract information from databases.
● Provide support to users.
● Create/Maintain reports using Crystal Reports.
● Configure, set up and manage users of student records system.
● Provide documentation.
● Other development/writing/support projects as and when they arise.
Sql, Writing, Oracle, Pl/sql, Support, Development, Software, Oracle PL/SQL, UP
2008 - 2011
freelance
IT Freelancer/Contractor/Educator & Writer
unknown.
Duties.
● Freelance writing for various websites, on IT based topics.
● Development projects, including unix script production and oracle pl/sql.
● Support projects.
● Training/Lecturing Roles as and when required.
● Other development/writing/support projects as and when they arise.
Senior Infastructure Developer/Analyst (Software Configuration Management)
● Freelance writing for various websites, on IT based topics.
● Development projects, including unix script production and oracle pl/sql.
● Support projects.
● Training/Lecturing Roles as and when required.
● Other development/writing/support projects as and when they arise.
Senior Infastructure Developer/Analyst (Software Configuration Management)
It, Production, Oracle PL/SQL, Software, Configuration Management, Development, Analyst, Support, Developer, Sql, Management, Pl/sql, Unix, Training, Websites, Oracle, Writing
2006 - 2008
job
Administrator of Harvest Source Code Control
Halifax Bank of Scotland.
system and associated interfaces.
● Day to day support to developers.
● Training of new staff.
● Presentation of new developments and technologies.
● Produce reports in via oracle pl/sql & unix scripts
● Proactively research into new systems, trends and techniques in Software Configuration Management
● Integrate new products into Harvest, such as Eclipse.
● Create windows and unix agents, to communicate with the Harvest server.
● Day to day support to developers.
● Training of new staff.
● Presentation of new developments and technologies.
● Produce reports in via oracle pl/sql & unix scripts
● Proactively research into new systems, trends and techniques in Software Configuration Management
● Integrate new products into Harvest, such as Eclipse.
● Create windows and unix agents, to communicate with the Harvest server.
Sql, Oracle, Research, Training, Unix, Pl/sql, Management, Eclipse, Windows, Support, Configuration Management, Software, Oracle PL/SQL, Server, Administrator
2006 - 2006
temp
Temporary I.C.T. Lecturer Selby College
Systems & Network (CISCO).
Duties.
● Lecturing/Tutoring and providing support for wide range of I.C.T. courses for mainly 16 - 19 year age range.
● Subjects covered are from A Level up to degree foundation level, as follows:
Applied ICT (OCR)
Foundation Degree in Systems & Network (CISCO).
AVC ICT Unit Conversion Award
IT Practitioners Software Development L2
● Lecturing/Tutoring and providing support for wide range of I.C.T. courses for mainly 16 - 19 year age range.
● Subjects covered are from A Level up to degree foundation level, as follows:
Applied ICT (OCR)
Foundation Degree in Systems & Network (CISCO).
AVC ICT Unit Conversion Award
IT Practitioners Software Development L2
Software development, Cisco, C, Network, It, Support, Development, Software, OCR, UP
2005 - 2006
temp
Oracle Developer
Shepherd Engineering Services.
Write stored procedures and packages in Oracle PL/SQL
● Write Oracle Reports for various Sales, Estimation, Accounts, Personal systems.
● Work with database schemas, such as 'Dezigner'
● Write Oracle Reports for various Sales, Estimation, Accounts, Personal systems.
● Work with database schemas, such as 'Dezigner'
Sql, Oracle, Database, Pl/sql, Stored procedures, Sales, Developer, Oracle PL/SQL
2002 - 2005
job
Oracle Billing Developer
Wanadoo PLC.
Maintenance and reporting of oracle billing systems and databases, using
Oracle PL/SQL stored procedures and packages.
● Providing text-based reports.
● Optimize databases, as required, to cater for 2 million customers.
● Production of scripts using unix shell scripts, perl and some oracle forms interfaces.
Part Time I.T. Lecturer/Tutor (Classroom based).
Oracle PL/SQL stored procedures and packages.
● Providing text-based reports.
● Optimize databases, as required, to cater for 2 million customers.
● Production of scripts using unix shell scripts, perl and some oracle forms interfaces.
Part Time I.T. Lecturer/Tutor (Classroom based).
Sql, Oracle, Unix, SoMe, Pl/sql, Stored procedures, Perl, Developer, Oracle PL/SQL, Production
2001 - 2005
temp
Part Time Online Tutor (Learn Direct & Vision2Learn)
unknown.
Online tutor/mentor for Learn Direct on Online Computing Courses.
Mentor, Online
1999 - 2001
job
Oracle Analyst/Programmer Equifax
unknown.
● Oracle PL/SQL developer on Nissan Cars project, using packages, stored procedures and integration products, such as sql loader.
● Provided some unix shell scripts, and designed and documented a system written in 'C'.
Employment History (Pre 2000, For Information Only)
Detailed information for these positions is available by request.
● Provided some unix shell scripts, and designed and documented a system written in 'C'.
Employment History (Pre 2000, For Information Only)
Detailed information for these positions is available by request.
Sql, Oracle, Unix, C, SoMe, Pl/sql, Integration, Stored procedures, Developer, Analyst, Oracle PL/SQL
1998 - 1999
job
C Analyst/Programmer
SCT International.
C, Analyst
1997 - 1998
job
Informix 4GL Analyst/Programmer
CSC Ra Group.
Analyst
1995 - 1997
job
I.T. Manager / Informix 4gl Analyst/Programmer
Dunsford Wesley.
Analyst, Manager
1995 - 1995
job
'Today' Analyst / Programmer
Retail Computer Solutions.
Analyst
1995 - 1995
job
Informix 4gl Analyst / Programmer
Eldon Software.
Analyst
1994 - 1995
job
Informix 4gl Analyst / Programmer
unknown.
Analyst
1990 - 1991
job
Unix Systems Administrator
Abbseal Glass Ltd.
Computing Qualifications
Unix, Administrator
My education
?
-
1998
The Institute
Secondary, English
Secondary, English
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