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Senior HR Consultant
Christopher Smith
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly skilled HR Practitioner based in London with a comprehensive and strategic understanding of HR and a particular interest in the areas of Employee Relations, Change Management and Policy Development. Extensive experience in managing complex HR issues with a dynamic and analytical approach to resolution. Colleagues would describe me as a reliable and methodical individual who thrives on working to tight deadlines. I demonstrate strong leadership skills and pride myself on the delivery of a first-class service.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
Senior HR Consultant
Nationwide Building Society.
• Managing a team of HR Business Partners with the remit to support directors and lead high volume and complex employee relations cases, including Furlough.
• Overseeing programmes of cultural change efficiently, with challenging and coaching techniques.
• Reviewing practices and capabilities in employee engagement, performance management and continuous improvement to build a more efficient culture.
• Engaging with leaders in the HR Community to find better ways of working and rolling out changes amongst peers through consultation.
• Preparing People Management solutions that achieve synergies in different parts of the business that are commercially sensitive and appropriate.
• Negotiating and consulting with colleagues in the Trade Union to resolve sophisticated people management issues.
Senior HR Consultant (Various clients)
City of London Corporation (Environmental and Regeneration) / NMC (Health Regulator)
Central London
January 2018 - February 2019
• Carrying out Employee Engagement surveys and implementing recommendations.
• Working as an integral part of the business to better understand needs and progress TUPE Transfers.
• Coaching and mentoring Directors in Employee Relations and Change Management.
• Presenting employee engagement survey results to Directors and Board Members in preparation for a forward plan.
• Providing support and coaching to senior leaders in the business.
• Overseeing programmes of cultural change efficiently, with challenging and coaching techniques.
• Reviewing practices and capabilities in employee engagement, performance management and continuous improvement to build a more efficient culture.
• Engaging with leaders in the HR Community to find better ways of working and rolling out changes amongst peers through consultation.
• Preparing People Management solutions that achieve synergies in different parts of the business that are commercially sensitive and appropriate.
• Negotiating and consulting with colleagues in the Trade Union to resolve sophisticated people management issues.
Senior HR Consultant (Various clients)
City of London Corporation (Environmental and Regeneration) / NMC (Health Regulator)
Central London
January 2018 - February 2019
• Carrying out Employee Engagement surveys and implementing recommendations.
• Working as an integral part of the business to better understand needs and progress TUPE Transfers.
• Coaching and mentoring Directors in Employee Relations and Change Management.
• Presenting employee engagement survey results to Directors and Board Members in preparation for a forward plan.
• Providing support and coaching to senior leaders in the business.
Change management, Coaching, Mentoring, Performance Management, Continuous improvement, Consulting, Employee Engagement, Management, People management, Surveys, Support, Presenting, Community, Health
2017 - 2017
freelance
Senior HR Consultant
Hospital & Research Center.
• Developed a suite of legally compliant policies to embed visions, values & best practice.
• Managed effective relationships with external stakeholders to progress staff transfers.
• Drafted and delivered robust business cases to deliver on organisational objectives.
• Worked collaboratively with the learning area of expertise to improve performance.
• Introduced Secondments and Succession Planning to deliver strategic objectives.
• Coached HR Team in the efficient application of policy and procedure.
• Managed effective relationships with external stakeholders to progress staff transfers.
• Drafted and delivered robust business cases to deliver on organisational objectives.
• Worked collaboratively with the learning area of expertise to improve performance.
• Introduced Secondments and Succession Planning to deliver strategic objectives.
• Coached HR Team in the efficient application of policy and procedure.
Business cases
2016 - 2017
job
Interim Head of HR
BB Apps.
• Lead and line managed the ER and Recruitment teams to deliver customer focused.
• Advised Directors on Organisational Design initiatives to achieve operational excellence.
• Coached line managers in all aspects of TUPE & staff consultation.
• Engaged and collaborated with the wider business to develop, implement and continuously review Development Plans, performance metrics, and inductions.
• Implemented system to reviews and benchmark.
• Advised Directors on Organisational Design initiatives to achieve operational excellence.
• Coached line managers in all aspects of TUPE & staff consultation.
• Engaged and collaborated with the wider business to develop, implement and continuously review Development Plans, performance metrics, and inductions.
• Implemented system to reviews and benchmark.
Design, Recruitment, Operational Excellence, Development, Interim
2016 - 2016
freelance
Senior HR Consultant
North East London Clinical Support Unit.
• Applied Change Management to Implement Target Operating Model & improve service.
• Implemented changes and managed redundancies in an empathic and sensitive manner.
• Implemented a recruitment freeze to protect vacancies for staff affected by the change.
• Liaised with Camden Council to ensure the CCG's new structure was fit for purpose.
• Coordinated redeployment and outplacement process for displaced staff.
• Implemented changes and managed redundancies in an empathic and sensitive manner.
• Implemented a recruitment freeze to protect vacancies for staff affected by the change.
• Liaised with Camden Council to ensure the CCG's new structure was fit for purpose.
• Coordinated redeployment and outplacement process for displaced staff.
Change management, Management, Service, Recruitment, Outplacement
2015 - 2016
job
Interim Employee Relations Manager
General Dental Council.
• Counselled Directors on methods to configure structures for operational excellence.
• Drove recruitment, retention, appraisals and succession planning for engagement.
• Advised on Change Management including Consultation, Job Evaluation, Job Grading, Matching, Ring-fencing, Secondment, and Redeployment.
• Enabling the effective development of accurate and timely personnel information, streamlining processes and minimising bureaucracy.
• Provided managers with support and guidance in Employee Development, Employee Relations and Performance Management.
• Drove recruitment, retention, appraisals and succession planning for engagement.
• Advised on Change Management including Consultation, Job Evaluation, Job Grading, Matching, Ring-fencing, Secondment, and Redeployment.
• Enabling the effective development of accurate and timely personnel information, streamlining processes and minimising bureaucracy.
• Provided managers with support and guidance in Employee Development, Employee Relations and Performance Management.
Change management, Performance Management, Management, Recruitment, Support, Operational Excellence, Development, Retention, Interim, Processes, Manager
2015 - 2015
job
Interim HR Business Partner
phone insurance company.
• Counselled leaders on director's development, succession planning and calibration.
• Reviewed overall trends in staffing metrics to identify opportunities for improvement.
• Provided strategies to improve Employee Engagement and Talent Acquisition.
• Lead and coached the HR team on techniques for increasing performance.
• Supported the leadership teams to deliver and manage change.
• Introduced Employee Referral Scheme with a smart application.
• Implemented HR policies and procedures for all staff.
• Reviewed overall trends in staffing metrics to identify opportunities for improvement.
• Provided strategies to improve Employee Engagement and Talent Acquisition.
• Lead and coached the HR team on techniques for increasing performance.
• Supported the leadership teams to deliver and manage change.
• Introduced Employee Referral Scheme with a smart application.
• Implemented HR policies and procedures for all staff.
Leadership, Employee Engagement, Talent acquisition, Development, Business Partner, Interim
2015 - 2015
freelance
Senior HR Consultant
Central London.
• Resolved staff queries, appeals and redundancy issues arising from Change.
• Implemented HR policies and procedures in line with legislation and cultural fit.
• Harmonised terms and conditions of 200 staff (originating from four different institutions) achieving equal pay for equal value and marketability.
• Resolved complex contractual issues relating to TUPE, casual workers, part-time staff and hourly paid staff on zero hour contracts.
• Provided strategic advice and direction for the transition to new terms and conditions following TUPE in.
• Implemented HR policies and procedures in line with legislation and cultural fit.
• Harmonised terms and conditions of 200 staff (originating from four different institutions) achieving equal pay for equal value and marketability.
• Resolved complex contractual issues relating to TUPE, casual workers, part-time staff and hourly paid staff on zero hour contracts.
• Provided strategic advice and direction for the transition to new terms and conditions following TUPE in.
Contracts, Direction, Contracts
2014 - 2015
freelance
Senior HR Consultant
Carillion PLC.
• Progressed a seamless mobilisation project for Carillion on behalf of Bart's Health NHS.
• Managed consultation meetings with Trade Unions to support staff through change.
• Partnered with senior managers to prepare strategy and measures for consultation.
• Worked closely with outgoing service providers to obtain and verify due diligence.
• Designed and implemented a communication strategy to engage all staff.
• Managed a team of three HR Consultants to mobilise 600 staff.
• Managed consultation meetings with Trade Unions to support staff through change.
• Partnered with senior managers to prepare strategy and measures for consultation.
• Worked closely with outgoing service providers to obtain and verify due diligence.
• Designed and implemented a communication strategy to engage all staff.
• Managed a team of three HR Consultants to mobilise 600 staff.
Due Diligence, Service, Support, Health
2013 - 2014
freelance
Senior HR Consultant
London Borough of Redbridge.
• Promoted continuous improvement by defining service delivery, reviewing of performance and implementing strategic direction into the daily operations.
• Developed and monitored an HR team on standards and strategies for engagement, training, development, recognition retention and motivation.
• Coached HR Advisors and Senior Managers on techniques to resolve complex Employee Relations and Change issues alongside Trade Unions.
• Bolstered policies and procedures for effective legal compliance for schools.
• Developed and monitored an HR team on standards and strategies for engagement, training, development, recognition retention and motivation.
• Coached HR Advisors and Senior Managers on techniques to resolve complex Employee Relations and Change issues alongside Trade Unions.
• Bolstered policies and procedures for effective legal compliance for schools.
Operations, Training, Continuous improvement, Service, Compliance, Motivation, Development, Retention, Direction, Service Delivery
2012 - 2013
freelance
Senior HR Consultant
London Borough of Camden (Local Government).
• Coached head teachers on techniques to restructure with unionised staff.
• Drove staff consultation to downsize the workforce achieving cost savings and synergies.
• Reviewed and updated consultation papers in line with legislation and Best Practice
• Managed a caseload of complex ER cases within the Council and its schools.
• Advised Senior Management on techniques to transfer staff seamlessly.
• Developed a robust knowledge of people strategies and growth plans.
• Drove staff consultation to downsize the workforce achieving cost savings and synergies.
• Reviewed and updated consultation papers in line with legislation and Best Practice
• Managed a caseload of complex ER cases within the Council and its schools.
• Advised Senior Management on techniques to transfer staff seamlessly.
• Developed a robust knowledge of people strategies and growth plans.
Management, Growth
2011 - 2012
freelance
Senior HR Consultant
Law firm specialising in NHS.
• Managed an efficient HR shared service centre for clients with updates on performance.
• Updated NHS and Local Government policies in consultation with Trade Unions.
• Coordinated and lead on consultative meetings with stakeholders to discuss policy.
• Managed a team of four HR Advisors to conduct 400 Employee Relations cases.
• Prepared high-level investigations for clients with the efficient turnaround.
• Delivered periodic training in the application of policies and procedures.
• Implemented solutions to ensure SLA's were met consistently.
• Advised on lessons learnt from Tribunals.
• Updated NHS and Local Government policies in consultation with Trade Unions.
• Coordinated and lead on consultative meetings with stakeholders to discuss policy.
• Managed a team of four HR Advisors to conduct 400 Employee Relations cases.
• Prepared high-level investigations for clients with the efficient turnaround.
• Delivered periodic training in the application of policies and procedures.
• Implemented solutions to ensure SLA's were met consistently.
• Advised on lessons learnt from Tribunals.
Training, Service, Turnaround
2009 - 2011
job
Human Resources Business Partner
Enfield Homes ALMO.
• HR Lead for the design, development and implementation of a new Target Operating Model to reduce costs and introduce performance management regime.
• Chaired meetings with the management team for change projects and ensured that all agreed actions were taken forward.
• Evaluated casework while assessing legal implications and developing solutions to manage caseloads.
• Brought HR function in-house.
• Chaired meetings with the management team for change projects and ensured that all agreed actions were taken forward.
• Evaluated casework while assessing legal implications and developing solutions to manage caseloads.
• Brought HR function in-house.
Design, Performance Management, Human Resources, Management, Implementation, Development, Business Partner
2008 - 2009
freelance
Senior HR Consultant
London Borough of Waltham Forest.
• Updated policies and procedures in line with legislation and stakeholder requirements.
• Managed the closure of Care Homes for the Elderly in consultation with Trade Unions.
• Coached, trained and supported managers to resolve Employee Relations cases.
• Produced and analysed statistical reports for Senior Management.
• Consulted and negotiated with Trade Unions for quick wins.
• Advised on TUPE transfer, restructuring and redundancies.
• Managed a team of schools HR Advisors.
• Managed the closure of Care Homes for the Elderly in consultation with Trade Unions.
• Coached, trained and supported managers to resolve Employee Relations cases.
• Produced and analysed statistical reports for Senior Management.
• Consulted and negotiated with Trade Unions for quick wins.
• Advised on TUPE transfer, restructuring and redundancies.
• Managed a team of schools HR Advisors.
Management
2007 - 2008
job
Head of HR
UniTrust Protection Services (Security Company) Middlesex UK.
• Headed up a department of three HR Advisors and reported to the Managing Director.
• Successfully defended Tribunal claims by; preparation and drafting witness statements, making submissions before the Chair and lay members for cross-examination.
• Seamlessly managed TUPE transfer and received a commendation letter from Glaxo SmithKline Beechams.
• Designed and delivered the businesses first employee handbook.
• Successfully defended Tribunal claims by; preparation and drafting witness statements, making submissions before the Chair and lay members for cross-examination.
• Seamlessly managed TUPE transfer and received a commendation letter from Glaxo SmithKline Beechams.
• Designed and delivered the businesses first employee handbook.
UP
2003 - 2007
job
HR Manager
Whipps Cross University Hospital NHS Trust.
• Consulting staff and Trade Unions on working practices in the surgical department.
• Coaching and mentoring Senior HR Advisors to manage employee relations cases.
• Scrutinised recruitment decisions to meet budgetary requirements.
• Supporting divisional directors with Succession Planning.
• Coaching and mentoring Senior HR Advisors to manage employee relations cases.
• Scrutinised recruitment decisions to meet budgetary requirements.
• Supporting divisional directors with Succession Planning.
Coaching, Mentoring, Consulting, Recruitment, Manager
My education
2000
-
2003
Middlesex University Business School
Bachelors, Business
Bachelors, Business
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