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Senior
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Senior IT techical support
Maninder Sidhu
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a qualified and tenacious professional individual, with a great attitude and thirst to learn about all aspects of the IT world.
I take pride in the way I present myself and have a great level of experience working with and supporting numerous technologies.
I possess several years of experience working on a range of different computer operating systems, from software to hardware. I’ve also completed projects before their deadlines; projects ranging from Windows 7 to Windows 10 migration, supporting network upgrades and also providing the technical support and aftercare to optimise workflows and minimise business interruptions. I’m determined to implement my earned skills and knowledge to the prospective organisation I’ve today applied for today.
I take pride in the way I present myself and have a great level of experience working with and supporting numerous technologies.
I possess several years of experience working on a range of different computer operating systems, from software to hardware. I’ve also completed projects before their deadlines; projects ranging from Windows 7 to Windows 10 migration, supporting network upgrades and also providing the technical support and aftercare to optimise workflows and minimise business interruptions. I’m determined to implement my earned skills and knowledge to the prospective organisation I’ve today applied for today.
Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2016 - 2020
job
IT Senior Support Analyst
Stryker UK Ltd.
• Managing Windows 7/10 and office 365, 2013/2016 migration projects/refresh projects via SCCM, ensuring they are delivered within the time forecasted.
• Supporting the networking team by being the onsite point of contact for TCP/IP and directory services such as Active Directory, DNS, DHCP and printer servers.
• Asset Management control, licensing, managing VOIP and mobile phone deployment via Airwatch and Mitel.
• Undertaking 2nd & 3rd Line problem-solving infrastructure administration tasks, including proactive checks and problem identification.
• Providing the highest level of support and giving the utmost attention when dealing with VIP and executives employees of the firm.
• Acting, as an intermediary between the end-user and the specialist teams, influencing for an efficient resolution.
• Going above and beyond, by thinking outside of the box when troubleshooting any IT related issue.
• Liaising regularly with our security teams to ensure that any data relating to the company is secure.
• Making certain that business, as usual, would be running efficiently and effectively.
• Supporting the networking team by being the onsite point of contact for TCP/IP and directory services such as Active Directory, DNS, DHCP and printer servers.
• Asset Management control, licensing, managing VOIP and mobile phone deployment via Airwatch and Mitel.
• Undertaking 2nd & 3rd Line problem-solving infrastructure administration tasks, including proactive checks and problem identification.
• Providing the highest level of support and giving the utmost attention when dealing with VIP and executives employees of the firm.
• Acting, as an intermediary between the end-user and the specialist teams, influencing for an efficient resolution.
• Going above and beyond, by thinking outside of the box when troubleshooting any IT related issue.
• Liaising regularly with our security teams to ensure that any data relating to the company is secure.
• Making certain that business, as usual, would be running efficiently and effectively.
TCP/IP, Office, Analyst, Infrastructure, Support, Voip, It, Security, Windows, Administration, Management, Asset Management, DNS, Deployment, Active Directory, Networking, Office 365
2015 - 2016
job
2nd Line Service Desk Analyst
Treasury Wine Estates-Michael Page.
• Presenting a professional and friendly first impression of the firm to all clients and visitors.
• Searching for solutions on the Internet and escalating problems when required.
• Supported the deployment of laptops, mobile phones, assisted with any 2nd line support to network issues within the office, from patching routing and switching cables to testing the access points.
• Gained valuable experience supporting VIP users on a face-to-face basis and great exposure to the following applications: Remedy Salesforce, SCCM, Symantec, Active Directory, creating user/email accounts, files permissions, group policies, including joining devices to OUs, creating and adding to custom groups; Microsoft 2013, Office 365, MDM, Citrix; Lync PowerShell Exchange, Lync server 2010, Exchange Management console 2010, 2013.
• Searching for solutions on the Internet and escalating problems when required.
• Supported the deployment of laptops, mobile phones, assisted with any 2nd line support to network issues within the office, from patching routing and switching cables to testing the access points.
• Gained valuable experience supporting VIP users on a face-to-face basis and great exposure to the following applications: Remedy Salesforce, SCCM, Symantec, Active Directory, creating user/email accounts, files permissions, group policies, including joining devices to OUs, creating and adding to custom groups; Microsoft 2013, Office 365, MDM, Citrix; Lync PowerShell Exchange, Lync server 2010, Exchange Management console 2010, 2013.
Network, Lync, Server, Internet, Office, Testing, Analyst, Remedy, Presenting, Support, Office 365, Service, Citrix, PowerShell, Management, Salesforce, Deployment, Exchange, Active Directory
2014 - 2015
job
Senior IT support desktop analyst/Deployment engineer
Fujitsu-Marks & Spencer.
• Supported all M&S infrastructure, business applications, and stores on a 24 hour, 7 days a week shift rota basis.
• Managed not only the BMC Remedy on-demand logging system but also resoled the tickets and calls that filtered through, this was supported on both a face-to-face basis and a remote service.
• Dealt with P1 networking issues such as stores routers, switches or power going down
• Liaise with the WAN and LAN teams to run health checks on the stores' network and power and try to find the cause of the issue.
• Deployed the application, resolving any problems that arose, from issuing licences to applying fixes.
• Supported the tills, workstations, printers and business applications within the stores, and distribution centres.
• Gained exposure dealing with the infrastructure, routers, servers, switches within the retail stores along with creating accounts for new starters.
• The applications that used on a daily basis were: Citrix Xenapp 7.6 - remote to client's laptops and desktop and adding applications; BMC Remedy, logging tickets for incidents and requests, along with user acceptance testing (UAT); MS Exchange 2010 for creating and dissolving accounts; Active Directory to create accounts, make password changes, adding groups and deploying the application; SCCM for application deployment and to remote into laptops and desktops for users onsite and offsite; Supporting all aspects of MS office 2007 & 2013 - remotely and on a face-to-face basis; SharePoint to add to the company's knowledge repository; Windows 7, XP and office 365 operating systems for configuration, deployment, support; Supporting network printers - installing drivers, supporting the print servers, clearing print queue.
• Managed not only the BMC Remedy on-demand logging system but also resoled the tickets and calls that filtered through, this was supported on both a face-to-face basis and a remote service.
• Dealt with P1 networking issues such as stores routers, switches or power going down
• Liaise with the WAN and LAN teams to run health checks on the stores' network and power and try to find the cause of the issue.
• Deployed the application, resolving any problems that arose, from issuing licences to applying fixes.
• Supported the tills, workstations, printers and business applications within the stores, and distribution centres.
• Gained exposure dealing with the infrastructure, routers, servers, switches within the retail stores along with creating accounts for new starters.
• The applications that used on a daily basis were: Citrix Xenapp 7.6 - remote to client's laptops and desktop and adding applications; BMC Remedy, logging tickets for incidents and requests, along with user acceptance testing (UAT); MS Exchange 2010 for creating and dissolving accounts; Active Directory to create accounts, make password changes, adding groups and deploying the application; SCCM for application deployment and to remote into laptops and desktops for users onsite and offsite; Supporting all aspects of MS office 2007 & 2013 - remotely and on a face-to-face basis; SharePoint to add to the company's knowledge repository; Windows 7, XP and office 365 operating systems for configuration, deployment, support; Supporting network printers - installing drivers, supporting the print servers, clearing print queue.
Network, XP, Power, WAN, Office, Health, Testing, Analyst, Infrastructure, Remedy, Printers, Support, It, It support, Windows, Service, Citrix, Print, Deployment, SharePoint, Exchange, Active Directory, Networking, MS office, Office 365, Retail
2014 - 2014
job
2nd Line Support Analyst
City Link.
• Maintained and supported software that is used by clients and the City Link network
• Acted as a point of contact for the identification and resolution for clients' problems.
• Supported over 3000 users, where I provided technical expertise and an excellent level of customer service.
• Used Active Directory on a daily basis creating new users, including amending group permissions and mailbox maintenance.
• Provided desktop support for Windows XP/7, to setup, configure and troubleshoot equipment including desktops, laptops, printers, and phones along with application support on bespoke products.
• Technologies used and strongly understood include-Windows operating system XP and 7, Active Directory, Citrix remote access, MS Office 2010/2013, and Ghost.
• Acted as a point of contact for the identification and resolution for clients' problems.
• Supported over 3000 users, where I provided technical expertise and an excellent level of customer service.
• Used Active Directory on a daily basis creating new users, including amending group permissions and mailbox maintenance.
• Provided desktop support for Windows XP/7, to setup, configure and troubleshoot equipment including desktops, laptops, printers, and phones along with application support on bespoke products.
• Technologies used and strongly understood include-Windows operating system XP and 7, Active Directory, Citrix remote access, MS Office 2010/2013, and Ghost.
MS office, Active Directory, Customer service, Citrix, Service, Windows, Network, Support, Printers, Analyst, Office, Software, XP
2012 - 2014
job
1st Line Support Analyst/ Rollout engineer
United Response.
• Worked in a busy ITIL environment, dealing with all area and service offices mainly on face-to-face interaction with the user and also remotely throughout the company.
• Received and logged 900 to 1600 calls per week, with a client base of 4000 to 4500. We had a team of three 1st line support analysts, two apprentices, one 2nd and one 3rd line support analyst.
• Resolved 90% of these tickets at first point of contact. The majority of these issues were resolved remotely through Team Viewer
• Learnt to prioritise all issues, using the Sysaid call logging system, which also embedded the asset management system.
• Gained vast experience, supported many applications and OS systems such as: Active Directory, MS Exchange 2007/10, MS Office 2003/10/13, MS Office 365, Windows XP and 7
• Participated in the migration of Windows XP to Windows 7 throughout the head office, which consisted of liaising with 60-70 employees on a face-to-face basis; this project was completed successfully before the deadline forecasted.
• Learnt how to encrypt and decrypt desktops and laptops, when I was given the task to reimage these using the Symantec application. The encryption software United Response used was Sophos safeguard.
• Received and logged 900 to 1600 calls per week, with a client base of 4000 to 4500. We had a team of three 1st line support analysts, two apprentices, one 2nd and one 3rd line support analyst.
• Resolved 90% of these tickets at first point of contact. The majority of these issues were resolved remotely through Team Viewer
• Learnt to prioritise all issues, using the Sysaid call logging system, which also embedded the asset management system.
• Gained vast experience, supported many applications and OS systems such as: Active Directory, MS Exchange 2007/10, MS Office 2003/10/13, MS Office 365, Windows XP and 7
• Participated in the migration of Windows XP to Windows 7 throughout the head office, which consisted of liaising with 60-70 employees on a face-to-face basis; this project was completed successfully before the deadline forecasted.
• Learnt how to encrypt and decrypt desktops and laptops, when I was given the task to reimage these using the Symantec application. The encryption software United Response used was Sophos safeguard.
Office 365, MS office, ITIL, Active Directory, Exchange, Asset Management, Management, Service, Windows, Embedded, Support, Analyst, Office, Software, XP
My education
?
-
2003
Uxbridge College
Secondary, Biology (Minor in Chemistry)
Secondary, Biology (Minor in Chemistry)
?
-
2001
Featherstone High School
Secondary, N/a
Secondary, N/a
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