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Digital Business Analyst and Product Consultant - Experienced professional with proven success as consultant and on-staff leader in digital technology environments. Strong ability to build and lead teams that meet and exceed designated goals and expecta
Jithesh Nair
,
BIRMINGHAM, United Kingdom
Experience
Skills
I'm offering
Product Management, Business Analyst, Agile Product Delivery,
Online Testing and Assurance, Project Management, Functional Consultant,
Business Analysis Documentation, Facilitation and Elicitation of Requirements
Online Testing and Assurance, Project Management, Functional Consultant,
Business Analysis Documentation, Facilitation and Elicitation of Requirements
Markets
United States
(Remote
only)
United Kingdom
France
Germany
Lithuania
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
temp
SENIOR BUSINESS ANALYST/PRODUCT OWNER
ITG CONNECT (JAGUAR LAND ROVER).
(CONTRACT)
Part of the digital transformation team delivering robust and secure platforms that allow Jaguar and Landrover global teams to continuously expand their offerings. An active part of the product management team designing and building applications that deliver an immersive native experience and optimized customer journey
Key Responsibilities & Contribution
• Collaborate with Senior business stakeholders to establish the Product Vision and Roadmap
• Conduct customer and product discovery to define an ecosystem, understand and redesign user journeys, develop user personas and to create a product vision based on those findings.
• Facilitate delivery at pace, with a commitment to agile and continuous iterative development.
• Prioritize and oversee product backlog for the development teams.
• Conduct backlog refinement and story point estimation sessions. Elaborate User stories and Acceptance Criteria
• Guide development teams, remove impediments and guarantee work focuses on maximizing business value
• Facilitate/Review manual and automated user acceptance and integration tests of features before promotion to various environments.
Key Achievements
• Created a map component to display all the electric vehicle charging points in Japan
• Implementation of Cookie banner to satisfy GDPR requirements for all European markets
• Personalized content on the page by replacing components based on user-specific data in UK & India
• Produced map downloads for specific region-based VIN numbers in UK & Japan
• Merged existing digital website with third party Integrations like Bazaar Voice, AbTasty in USA
• Displayed prices for the vehicles depending on the region/state in Australia
• Improved Accessibility (WCAG) and improved existing functionality through market specific change requests.
Part of the digital transformation team delivering robust and secure platforms that allow Jaguar and Landrover global teams to continuously expand their offerings. An active part of the product management team designing and building applications that deliver an immersive native experience and optimized customer journey
Key Responsibilities & Contribution
• Collaborate with Senior business stakeholders to establish the Product Vision and Roadmap
• Conduct customer and product discovery to define an ecosystem, understand and redesign user journeys, develop user personas and to create a product vision based on those findings.
• Facilitate delivery at pace, with a commitment to agile and continuous iterative development.
• Prioritize and oversee product backlog for the development teams.
• Conduct backlog refinement and story point estimation sessions. Elaborate User stories and Acceptance Criteria
• Guide development teams, remove impediments and guarantee work focuses on maximizing business value
• Facilitate/Review manual and automated user acceptance and integration tests of features before promotion to various environments.
Key Achievements
• Created a map component to display all the electric vehicle charging points in Japan
• Implementation of Cookie banner to satisfy GDPR requirements for all European markets
• Personalized content on the page by replacing components based on user-specific data in UK & India
• Produced map downloads for specific region-based VIN numbers in UK & Japan
• Merged existing digital website with third party Integrations like Bazaar Voice, AbTasty in USA
• Displayed prices for the vehicles depending on the region/state in Australia
• Improved Accessibility (WCAG) and improved existing functionality through market specific change requests.
Transformation, Cookie, USA, Guide, Native, Wine, Redesign, Accessibility, Banner, Development, Analyst, Product Management, Implementation, Website, Content, Management, Integration, User stories, GDpr, Product owner, Agile, Digital transformation
2019 - 2019
freelance
DIGITAL BUSINESS ANALYST
EDUCATION & SKILLS FUNDING AGENCY.
(CONTRACT)
Part of the Apprenticeship Vacancies (AV) workstream of the digital transformation Programme within the Apprenticeship Service. The service is fully operational for the levy paying employers and to provide for the transfer of levy funds to non-levy payers and to provide support for the end-point assessment user journey. The work is done applying an Agile methodology and aligned with GDS (Government Digital Service) design principles and the digital by default service standard.
Key Responsibilities & Contribution
• Deciphered overall method to assess phases of Agile Delivery model within GDS framework.
• Partnered with senior stakeholders to prioritize conflicting requirements and understand MVP
• Determined numerous aspects of any changing existing service/journeys by researching existing service landscape.
• Noted outputs from the elicitation of user needs and conducted workshops with stakeholders.
• Produced user journeys demonstrating how existing and future users interacted with the service/website/product
• Identified and presented effects of new service on existing organization through business & systems impact studies.
• Detailed outputs for ways to continue and improve services based on feedback, user research and analytics
• Determined design risks within service scope, ease of use, how errors are identified, and alignment to prototypes
• Documented and elaborated user stories depending on design prototypes and user research
• Served as hybrid delivery manager and business analyst guiding all agile ceremonies
• Executed demonstrations and walk-through to senior stakeholders.
Part of the Apprenticeship Vacancies (AV) workstream of the digital transformation Programme within the Apprenticeship Service. The service is fully operational for the levy paying employers and to provide for the transfer of levy funds to non-levy payers and to provide support for the end-point assessment user journey. The work is done applying an Agile methodology and aligned with GDS (Government Digital Service) design principles and the digital by default service standard.
Key Responsibilities & Contribution
• Deciphered overall method to assess phases of Agile Delivery model within GDS framework.
• Partnered with senior stakeholders to prioritize conflicting requirements and understand MVP
• Determined numerous aspects of any changing existing service/journeys by researching existing service landscape.
• Noted outputs from the elicitation of user needs and conducted workshops with stakeholders.
• Produced user journeys demonstrating how existing and future users interacted with the service/website/product
• Identified and presented effects of new service on existing organization through business & systems impact studies.
• Detailed outputs for ways to continue and improve services based on feedback, user research and analytics
• Determined design risks within service scope, ease of use, how errors are identified, and alignment to prototypes
• Documented and elaborated user stories depending on design prototypes and user research
• Served as hybrid delivery manager and business analyst guiding all agile ceremonies
• Executed demonstrations and walk-through to senior stakeholders.
Website, Manager, Hybrid, Framework, Assessment, Analyst, Transformation, Support, Workshops, Design, Service, Analytics, User journey, User stories, Agile, Digital transformation, Research, User research
2015 - 2019
freelance
SENIOR DIGITAL BUSINESS ANALYST
NPOWER LTD.
(CONTRACT)
Part of the digital transformation program aimed at re-platforming Npower ecommerce eco system with a mobile first design as well as upgrading all e-commerce operational systems to enable Omni-channel capabilities and Smart Meter customers. Received Npower Applause - "Aligned to Critical Behaviours" & "Stakeholder Management" in June 2016
Key Responsibilities & Contribution
• Enhanced conversion by indicating and eliminating user friction, experimenting with incremental user experiences, and monitoring success via user testing processes.
• Led shaping and mapping solution requirements into features, epics, user stories, acceptance criteria and spike work addressing product backlog
• Helped define online compliance requirements with various teams and secure agreements on gaps and actions
• Guarantee digital estate met WCAG 2.0 (Accessibility) guidelines at the AA level, and test all key user-journeys with real people with access needs.
Key Achievements
• Implemented new SiteCore content management System (CMS) on Azure cloud platform
• Revamped online account management with Micro Services and Angular Design Architecture delivered through Azure DevOps driven by Agile Development - Cloud Native Computing
• Enhanced customer experience for existing & new offerings including GDPR/Regulatory (OFGEM)
• Upgraded customer communication and fulfilment for billing/invoices/payments - Email, SMS
• Improved operational efficiencies by executing optimization initiatives introducing various external tools, methods and services to enhance site & customer journey delivering key business and customer KPIs.
• Improved the login experience, password and username reminder journeys allowing customers seamlessly to self-serve and less likely to contact Npower through the voice channel
• Produced a mechanism to determine and control Next Best Actions displayed to customer providing a more personalized logged in experience.
Part of the digital transformation program aimed at re-platforming Npower ecommerce eco system with a mobile first design as well as upgrading all e-commerce operational systems to enable Omni-channel capabilities and Smart Meter customers. Received Npower Applause - "Aligned to Critical Behaviours" & "Stakeholder Management" in June 2016
Key Responsibilities & Contribution
• Enhanced conversion by indicating and eliminating user friction, experimenting with incremental user experiences, and monitoring success via user testing processes.
• Led shaping and mapping solution requirements into features, epics, user stories, acceptance criteria and spike work addressing product backlog
• Helped define online compliance requirements with various teams and secure agreements on gaps and actions
• Guarantee digital estate met WCAG 2.0 (Accessibility) guidelines at the AA level, and test all key user-journeys with real people with access needs.
Key Achievements
• Implemented new SiteCore content management System (CMS) on Azure cloud platform
• Revamped online account management with Micro Services and Angular Design Architecture delivered through Azure DevOps driven by Agile Development - Cloud Native Computing
• Enhanced customer experience for existing & new offerings including GDPR/Regulatory (OFGEM)
• Upgraded customer communication and fulfilment for billing/invoices/payments - Email, SMS
• Improved operational efficiencies by executing optimization initiatives introducing various external tools, methods and services to enhance site & customer journey delivering key business and customer KPIs.
• Improved the login experience, password and username reminder journeys allowing customers seamlessly to self-serve and less likely to contact Npower through the voice channel
• Produced a mechanism to determine and control Next Best Actions displayed to customer providing a more personalized logged in experience.
Monitoring, Test, Sitecore, Content, Less, Compliance, Architecture, Transformation, Analyst, Management, Development, Testing, Regulatory, Accessibility, Online, Native, Processes, LED, User testing, Angular, Ecommerce, CMS, Account management, Azure, Digital transformation, DevOps, Customer experience, Design, Agile, Agile development, Content Management, E-commerce, Stakeholder Management, Cloud, GDpr, User stories
2011 - 2015
job
MANAGEMENT CONSULTANT
IBM.
Directed business analysis practice including supervising 15+ business analysts. Promoted and implemented IBM products seeking more revenue opportunities. Received Outstanding Contributor Award -IBM Global Business Services in March 2013.
Business Analysis, Management, Management Consultant
My education
2010
Chartered Management Institute
Unspecified, Management and Leadership
Unspecified, Management and Leadership
2003
-
2004
Durham Business School University of Durham
MBA, Information Systems Management and Consultancy (Minor in Business)
MBA, Information Systems Management and Consultancy (Minor in Business)
1995
-
1999
University of Kerala
Bachelors, Mechanical Engineering
Bachelors, Mechanical Engineering
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