$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Technical Author and Consultant, specialising in Measurement and Gas Detection
Richard David Chambers
,
Lee on the Solent, United Kingdom
Experience
Other titles
Skills
I'm offering
I offer a technical authoring and consultancy service, specialising in toxic, combustible and oxygen gas detection. I have worked in the measurement and instrumentation industry for 30 years - including over 12 years working for a market leading gas sensor manufacturer, where I was responsible for all of their technical collateral.
Extensive experience in technical support has developed my customer focused work ethic.
Extensive experience in technical support has developed my customer focused work ethic.
Markets
United States
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Managing Director
Solent Gas Consultants Ltd.
Provider of technical literature and consultancy services to the measurement industry.
2010 - ?
project
GASG Publications DIrector
Honeywell.
Managing all aspects of literature for the Gas and Sensing Group.
n/a
Authoring, Committee Member, Newsletter Writing, Marketing Material, Event Organisation
2006 - 2019
job
Applications Engineer / Technical Sales Specialist
Honeywell.
City Technology Ltd is a world-leading manufacturer and supplier of electrochemical and catalytic bead gas sensors into the OEM
market. Duties and achievements included:
- Working with a cross functional team on new product development projects (NPI) - VOC, presenting customer
expectations and agreeing target performance specs and CTQs, writing and management of all customer facing
documentation required. Assisting in product release activities and post release support.
- Provision of technical support for all Honeywell gas sensing products to both internal and external customers in a
timely, accurate and efficient manner.
- Production and management of Technical Literature (using Adobe InDesign) - including datasheets, operating
instructions, characterisation documents, application notes, selection guides, newsletters, etc.
- Development and implementation of an improved suite of Technical Literature based on extensive customer
feedback.
- Provision of supporting documentation in the form of reports, spreadsheets to internal and external customers/OEMs
as required.
- Management of Customer Concern Investigations (8D, RPS, FMEA & other 6-sigma tools).
- Development of technical training material and provision of training to customers and internal staff.
- Qualification of new prospects, and provision of pre-sales guidance and advice,
- Monitoring customer returns and working with the quality department to resolve any issues that arise.
- Active committee member of the Gas and Sensing Group, holding the position of Publications Director.
market. Duties and achievements included:
- Working with a cross functional team on new product development projects (NPI) - VOC, presenting customer
expectations and agreeing target performance specs and CTQs, writing and management of all customer facing
documentation required. Assisting in product release activities and post release support.
- Provision of technical support for all Honeywell gas sensing products to both internal and external customers in a
timely, accurate and efficient manner.
- Production and management of Technical Literature (using Adobe InDesign) - including datasheets, operating
instructions, characterisation documents, application notes, selection guides, newsletters, etc.
- Development and implementation of an improved suite of Technical Literature based on extensive customer
feedback.
- Provision of supporting documentation in the form of reports, spreadsheets to internal and external customers/OEMs
as required.
- Management of Customer Concern Investigations (8D, RPS, FMEA & other 6-sigma tools).
- Development of technical training material and provision of training to customers and internal staff.
- Qualification of new prospects, and provision of pre-sales guidance and advice,
- Monitoring customer returns and working with the quality department to resolve any issues that arise.
- Active committee member of the Gas and Sensing Group, holding the position of Publications Director.
Support, Sigma, Npi, Production, Development, Monitoring, Adobe, Presenting, Implementation, Adobe Indesign, Technology, Sales, Management, Training, Indesign, Product development, Writing
2002 - 2006
job
Technical Sales and Support Engineer
Solartron Metrology Ltd.
This was primarily an internal technical sales role in a world-leading manufacturing company supplying linear displacement
transducers. A large part of this role involved the analysis of customer problems/requirements, and the presentation of suitable
solutions. I provided excellent post-sales support and built strong relationships with customers, distributors and OEM's, which I
believe to be critical for company success.
Duties included:
- Development and preparation of all literature (user manuals, product datasheets, application notes, etc.).
- Maintenance and updating of the company website.
- Provision of support for exhibitions, both internationally and within the UK. This included the design and production
of demo equipment for use on exhibition stands.
- Provision of sales, technical and applications support for
• Global customers.
• OEMs.
• worldwide distributors.
• internal staff & overseas offices.
- Preparation of sales proposals and quotations, following the sales process through from initial contact to receipt of order and delivery/installation of the product.
- Liaison between the sales team and the engineering/manufacturing departments.
transducers. A large part of this role involved the analysis of customer problems/requirements, and the presentation of suitable
solutions. I provided excellent post-sales support and built strong relationships with customers, distributors and OEM's, which I
believe to be critical for company success.
Duties included:
- Development and preparation of all literature (user manuals, product datasheets, application notes, etc.).
- Maintenance and updating of the company website.
- Provision of support for exhibitions, both internationally and within the UK. This included the design and production
of demo equipment for use on exhibition stands.
- Provision of sales, technical and applications support for
• Global customers.
• OEMs.
• worldwide distributors.
• internal staff & overseas offices.
- Preparation of sales proposals and quotations, following the sales process through from initial contact to receipt of order and delivery/installation of the product.
- Liaison between the sales team and the engineering/manufacturing departments.
Design, Sales, Engineering, Website, Support, Development, Production, Demo
2000 - 2002
job
Technical Support Manager
NetTest Limited.
Due to extremely good sales and high customer satisfaction, the fibre-optics department of Laser Lines Ltd was acquired by a
French supplier, Photonetics, in order to set up Photonetics UK. I was approached and asked to join them as their Technical
Support Manager, to set up and manage a technical support function and a calibration facility.
I accepted this role and set up the support department and calibration facility from scratch. Once done, I was able to provide the customer with a high-quality service based within the UK.
Shortly afterwards, NetTest Ltd acquired Photonetics.
Duties included:
- Managing the day to day running of the technical support department and the calibration facility.
- Managing key accounts with respect to the repair and calibration of equipment.
- Undertaking regular visits to key customers to maximise customer satisfaction.
- In-house repair and calibration of equipment (including fusion splicers and laser sources).
- Installation and repair of equipment on customer site.
- Provision of telephone support to all UK customers.
- Provision of technical support to internal staff.
- Implementation of a company-wide laser safety program (as Laser Safety Officer).
Reason for leaving: NetTest was affected badly by the slump in the telecoms market during this period, and I was given
redundancy along with a large number of other employees.
French supplier, Photonetics, in order to set up Photonetics UK. I was approached and asked to join them as their Technical
Support Manager, to set up and manage a technical support function and a calibration facility.
I accepted this role and set up the support department and calibration facility from scratch. Once done, I was able to provide the customer with a high-quality service based within the UK.
Shortly afterwards, NetTest Ltd acquired Photonetics.
Duties included:
- Managing the day to day running of the technical support department and the calibration facility.
- Managing key accounts with respect to the repair and calibration of equipment.
- Undertaking regular visits to key customers to maximise customer satisfaction.
- In-house repair and calibration of equipment (including fusion splicers and laser sources).
- Installation and repair of equipment on customer site.
- Provision of telephone support to all UK customers.
- Provision of technical support to internal staff.
- Implementation of a company-wide laser safety program (as Laser Safety Officer).
Reason for leaving: NetTest was affected badly by the slump in the telecoms market during this period, and I was given
redundancy along with a large number of other employees.
Sales, Service, Support, Implementation, Safety, Manager, UP
1993 - 1995
job
Electronics Technician
Oxford University, Inorganic Chemistry Department.
Duties included:
- Component level repair of a wide variety of electronics equipment within the Inorganic Chemistry department
(including spectrometers, PCs, power supplies, monitors etc).
- Design and production of electronic units for use by research staff and students. This included circuitry design and test, PCB design, manufacture and test, and the assembly and installation of the completed unit.
- Provision of technical support and advice to staff and students.
- Performing electrical safety checks on electrical equipment.
- Component level repair of a wide variety of electronics equipment within the Inorganic Chemistry department
(including spectrometers, PCs, power supplies, monitors etc).
- Design and production of electronic units for use by research staff and students. This included circuitry design and test, PCB design, manufacture and test, and the assembly and installation of the completed unit.
- Provision of technical support and advice to staff and students.
- Performing electrical safety checks on electrical equipment.
Design, Research, Test, Chemistry, Support, Safety, PCB design, Electronics, Power, Production, PCB, Performing
1992 - 1993
job
Electronics Technician
Oxford College of FE, Engineering Department.
Duties included:
- Maintenance and upkeep of an electronics lab.
- Maintenance of an IT facility, including both hardware and software.
- Provision of technical support to staff and students.
- Repair of electronics equipment down to component level.
- Performing electrical safety checks on electrical equipment.
- Maintenance and upkeep of an electronics lab.
- Maintenance of an IT facility, including both hardware and software.
- Provision of technical support to staff and students.
- Repair of electronics equipment down to component level.
- Performing electrical safety checks on electrical equipment.
It, Support, Hardware, Safety, Software, Electronics, Performing
My education
1990
-
1992
Oxford Polytechnic
BSc, Physics
BSc, Physics
1988
-
1990
Oxford Polytechnic
HND, Manufacturing Engineering and Electronics
HND, Manufacturing Engineering and Electronics
?
-
1986
n/a
Secondary, Physics and Chemistry
Secondary, Physics and Chemistry
Richard's reviews
Richard has not received any reviews on Worksome.
Contact Richard David Chambers
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Richard directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark