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jobs
Management konsulent
Emma Cronberg
,
Frederiksberg C, Denmark
Experience
Other titles
Skills
I'm offering
Management konsulent med flair for analyse, et kommercielt mindset og med god erfaring fra implementering af forandringsinitiativer for indtjenings- og driftsoptimering. Jeg har fokus på fakta, resultater og stakeholderinvolvering. Hos kunder har jeg typisk en rolle som rådgiver, program- og projektleder og/eller SME.
Min ekspertise inkluderer bl.a.:
• Program- og projektledelse
• Optimering af kundeoplevelsen
• Forandringsledelse
• Strategiimplementering
Min ekspertise inkluderer bl.a.:
• Program- og projektledelse
• Optimering af kundeoplevelsen
• Forandringsledelse
• Strategiimplementering
Markets
Denmark
Language
Danish
Fluently
English
Fluently
Italian
Good
Swedish
Fluently
Ready for
Larger project
Available
My experience
2019 - ?
freelance
Programme Manager
Brødrene A. & O. Johansen.
Multi stream programme for RPA and optimisation projects in back office and productions
Project responsibilities :
Overall programme management review and advisory
Project responsibilities :
Overall programme management review and advisory
Optimization, Management, Manager, Project Management, It project management, RPA, Automation
2016 - ?
job
Partner and consultant
Personae.
Partner in management consulting company
• Strategy developments and deployment
• Customer journey mapping and go to market plans
• Program and Project Management
• Strategy developments and deployment
• Customer journey mapping and go to market plans
• Program and Project Management
Project Management, Deployment, Management, Business development, Change management, Management, Business Optimization, Business strategy
2020 - 2020
freelance
Project manager
Frederiksberg Kommune.
Operations optimisation
Project responsibilities
In cooperation with the customer, define requirement specifications for a resource management system
Project responsibilities
In cooperation with the customer, define requirement specifications for a resource management system
Project Manager, Operations, Optimization, Management, Resource management, Manager
2019 - 2019
freelance
Project manager
Frederikssund Kommune.
Operations optimisation
Project responsibilities:
• Introduce OpMan (basic operating model, basic competencies,)
• Value stream transparency
• New KPIs in operations
• New reporting structure
• Management mobilisation
Project responsibilities:
• Introduce OpMan (basic operating model, basic competencies,)
• Value stream transparency
• New KPIs in operations
• New reporting structure
• Management mobilisation
Project Manager, Operations, Optimization, Management, Manager
2017 - 2019
freelance
Program & Project Manager; Management Consultant, Omnichannel Advisor
Synoptik.
Overall responsible for all omni-channel related projects, including systems, processes and customer centric organisational set-up
Project responsibilities:
• Support customer journey definition DK/SE
• Select, design and support launch of new content management system DK/SE
• Select, design and support launch eCommerce solution DK/SE
• Define a fulfilment set-up to support eCommerce business
• Define customer data structure across online/offline channels and select system to support Synoptik DK/SE in using data more intelligently (DMP project)
• Consult management team in defining an operation model for a customer centric organisation (including customer service center set-up)
Project responsibilities:
• Support customer journey definition DK/SE
• Select, design and support launch of new content management system DK/SE
• Select, design and support launch eCommerce solution DK/SE
• Define a fulfilment set-up to support eCommerce business
• Define customer data structure across online/offline channels and select system to support Synoptik DK/SE in using data more intelligently (DMP project)
• Consult management team in defining an operation model for a customer centric organisation (including customer service center set-up)
Support, Manager, Processes, DMP, Online, Organization, Management Consultant, Omnichannel, Design, Content, Service, Management, Customer service, Content Management, Ecommerce, Project Manager
2017 - 2017
freelance
Project/Production Manager
Nordea.
Define and implement templates, processes and systems for internal and external digital content production, and resource management. Plan web-based content production based on consumer insights from customer journey mapping.
Project responsibilities:
• Process optimisation - new process for digital content production
• Template optimisation - include search engine optimisation (SEO) in content brief templates
• Resource management - implement resource management system for bookings of creative resources
• Prioritisation of focus areas for new content production based on customer journey insights
• Assist in launch of new site - facilitate workshops about customer centric content
Project responsibilities:
• Process optimisation - new process for digital content production
• Template optimisation - include search engine optimisation (SEO) in content brief templates
• Resource management - implement resource management system for bookings of creative resources
• Prioritisation of focus areas for new content production based on customer journey insights
• Assist in launch of new site - facilitate workshops about customer centric content
Development, UP, Manager, Processes, Go, Production, Search, Web, KPI, Seo, Resource management, Workshops, Content, Sales, Management, Content Development, Optimization, Content Production
2016 - 2017
freelance
Project Manager
Novo Nordisk, IT PMO Hillerød.
IT project management for a system upgrade project of business critical GxP software and hardware.
Project responsibilities:
• Scope definition
• Stakeholder, risk and budget management
• Secure timely and accurate deliverables from all involved
• Coordination with external suppliers and internal SMEs
• Prepare and present monthly updates for project steering group
• Continuous improvement of PM standards
Project responsibilities:
• Scope definition
• Stakeholder, risk and budget management
• Secure timely and accurate deliverables from all involved
• Coordination with external suppliers and internal SMEs
• Prepare and present monthly updates for project steering group
• Continuous improvement of PM standards
Project Management, It project management, Project Manager, Budget, Continuous improvement, Management, It, Hardware, Software, Manager
2016 - 2017
freelance
Project Manager
PANDORA A/S.
Identification, description and prioritisation of developments of PANDORA's global product information management system based on user needs and benefit realisation.
Project responsibilities:
• Stakeholder engagement for input to business improvement needs for product information management system
• Specify functional requirements
• Gather supplier information for requirement realisation
• Prioritise and plan development sprints based on benefits realisation and resource estimations
Project responsibilities:
• Stakeholder engagement for input to business improvement needs for product information management system
• Specify functional requirements
• Gather supplier information for requirement realisation
• Prioritise and plan development sprints based on benefits realisation and resource estimations
Project Manager, Management, Information Management, Development, Manager
2016 - 2016
freelance
Project Manager
Falck Healthcare.
Analysis of the potential business value of targeting c-suite as a primary customer segment for a new line of products.
Project responsibilities:
• Business case for engaging in c-suite dialogue
• Define operational Persona for c-suite segments
• Define decision making process and dialogue possibility for the specific phases
• Channel strategy
• Implementation road map
Project responsibilities:
• Business case for engaging in c-suite dialogue
• Define operational Persona for c-suite segments
• Define decision making process and dialogue possibility for the specific phases
• Channel strategy
• Implementation road map
Project Manager, C, Business Case, Implementation, Manager
2016 - 2016
freelance
Project Manager eCommerce
Masai Clothing Company.
Define project plan for go live of commercial web-site solution; Assist team with content management in Demandware (Salesforce).
Project responsibilities:
• Prepare project plan for content production and implementation for go live of eCommerce
• Define the product information management structure
• Assist eCom team with content production in CRM system, including minor HTML code corrections
Project responsibilities:
• Prepare project plan for content production and implementation for go live of eCommerce
• Define the product information management structure
• Assist eCom team with content production in CRM system, including minor HTML code corrections
Project Manager, Ecommerce, Html, CRM, Content Production, Content Management, Salesforce, Management, Content, Implementation, Information Management, Web, Production, Go, Manager
2015 - 2016
freelance
Project lead and Project Manager
Club Matas.
Define, plan and implement new omnichannel customer centric club concept as part of a long-term plan of a higher share of Matas total revenue to be generated from the club.
Project responsibilities:
• Project lead for overall project, including work streams for conceptualisation, UX, design, copywriting, front- and backend development and code adjustment of web-site, online and offline launch campaign content management
• Project manager for the UX, design and copywrite work streams
• Responsible for definition of minimal viable product, budget management and timely and accurate deliverables from external suppliers
Project responsibilities:
• Project lead for overall project, including work streams for conceptualisation, UX, design, copywriting, front- and backend development and code adjustment of web-site, online and offline launch campaign content management
• Project manager for the UX, design and copywrite work streams
• Responsible for definition of minimal viable product, budget management and timely and accurate deliverables from external suppliers
Sales, Manager, Online, Production, Campaign, Web, Omnichannel, Development, Content, Marketing, Management, Content Management, Budget, B2B, UX, Project Manager, Backend, Copywriting, Design
2015 - 2016
job
Account Manager and Project Manager, Club Matas
Wunderman A/S.
Managing commercial and technical projects, among others one of Matas' strategically prioritized projects for 2016, for which I had the overall project management responsibility, which covered several tracks - commercial concept definition; UX and design; development of a technical solution including integrations with among others POS, AX, Club Matas app; CRM and content.
Main platform: Agillic (integrations with among others POS; AX; SiteCore; Club Matas app)
Main platform: Agillic (integrations with among others POS; AX; SiteCore; Club Matas app)
Marketing, Design, Project Management, Project Manager, CRM, UX, Account Manager, Management, Sitecore, Content, Pos, Development, App, Manager
2014 - 2015
job
eCommerce consultant
DLG.
Customer journey mapping, user experience & conversion rate optimisation projects (including code change development projects), overall online sales development and marketing plans for the B2C and B2B online sales channels.
Main platform: SiteCore (int. w SAP, PIM and SSO)
Main platform: SiteCore (int. w SAP, PIM and SSO)
Marketing, User Experience, Ecommerce, B2B, SAP, B2C, Optimization, Sales, Sitecore, Sales development, Development, PIM, Online
2011 - 2014
job
Merchandising & Campaign Manager, Group eCommerce
Pandora A/S.
Key role in defining the eCommerce business case, vendor selection process, contract negotiation, solution description and implementation, which led to successful eSTORE launches within Europe (conversion rate well above benchmark and sales figures exceeding all expectations).
After implementation responsibilities: eSTORE design and functionality optimisation; Customer centric content strategy; Campaign & promotion strategy and planning; Cross & upselling strategies; SEO strategy; Customer Behaviour Analytics; Key member of the global product information management (PIM) project group, which was defining the technical and functional PANDORA PIM system requirements and enrichment processes; Sparring partner for North American eCommerce project and wholesale markets.
Main platform: DemandWare (integrations with SiteCore; IBM customer analytics solutions; ClickView; AX; ADAM PIM)
After implementation responsibilities: eSTORE design and functionality optimisation; Customer centric content strategy; Campaign & promotion strategy and planning; Cross & upselling strategies; SEO strategy; Customer Behaviour Analytics; Key member of the global product information management (PIM) project group, which was defining the technical and functional PANDORA PIM system requirements and enrichment processes; Sparring partner for North American eCommerce project and wholesale markets.
Main platform: DemandWare (integrations with SiteCore; IBM customer analytics solutions; ClickView; AX; ADAM PIM)
Project Management, Ecommerce, Forecasting, Financial Management, Digital Marketing, Content marketing, Web development, Customer experience
2010 - 2011
job
Merchandise planner
IC Companys A/S.
Budget and purchase planning for retail stores across Europe; Defining & building standardised retail reports in Business Objects; Weekly and monthly performance analysis; Ad-hoc analysis.
Retail, Budget
2008 - 2009
job
International Commercial Assistant Manager
Schmidt hammer lassen architects.
Internationalisation and new market penetration strategy; Market and trend analysis; CRM.
Marketing, Sales
2007 - 2008
job
International Business Analyst
Novo Nordisk A/S.
Internal consultant on a business opportunity and operations management project (BOOM), with the goal of identifying 1 billion in savings based on sourcing opportunities and contract management in subsidiaries (which succeeded); Owner of a market intelligence project involving benchmarking, market analysis and supplier evaluations.
CRM, Operations, Operations Management, Management, Finance, Contract management, Sourcing, Analyst, International, Manager
My education
CBS
Masters, Economic Marketing
Masters, Economic Marketing
University of Lund
Bachelors, Business economics and marketing
Bachelors, Business economics and marketing
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