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John Graham Kerlen
,
Experience
Other titles
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I'm offering
A hard-working and approachable individual with over 20 years' experience in customer facing roles in both the retail and IT industries. Career
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2017 - ?
job
Business Systems Administration Team Leader
Euromonitor International.
• As below with the additional responsibilities of:
• Training, development and managing work load of the Business Systems Team
• Monitoring the performance of the team as by way of SLAs
• Streamlining processes for team and wider company to ensure efficiency
• Engaging with stakeholders in order to plan strategies for Salesforce estate
• ADM 211 Certified
• Training, development and managing work load of the Business Systems Team
• Monitoring the performance of the team as by way of SLAs
• Streamlining processes for team and wider company to ensure efficiency
• Engaging with stakeholders in order to plan strategies for Salesforce estate
• ADM 211 Certified
Administration, Training, Salesforce, Monitoring, Development, Processes
2007 - 2008
job
Technical Support Executive
Xn Leisure.
• First line support for bespoke software, as well as Microsoft products
• Troubleshooting customer issues
• Responsible for asset tagging all the company's equipment in leisure centres nationwide
• Extensive use of Salesforce as a support tool
• Responsible for maintaining service level agreements with customers
• Testing new software when it was released.
• Played an integral part in the software development process.
• Troubleshooting customer issues
• Responsible for asset tagging all the company's equipment in leisure centres nationwide
• Extensive use of Salesforce as a support tool
• Responsible for maintaining service level agreements with customers
• Testing new software when it was released.
• Played an integral part in the software development process.
Software development, Salesforce, Service, It, Support, Testing, Development, Software
2006 - 2007
job
Customer Sales Representative
Blockbuster Entertainment.
• Responsible for maintaining a high standard of customer service
• Ensuring that detailed plans of stock display were implemented and adhered to as per instruction from head office.
• Training and supervising new employees.
• Ensuring that detailed plans of stock display were implemented and adhered to as per instruction from head office.
• Training and supervising new employees.
Training, Customer service, Sales, Service, Office
2005 - 2005
job
Cash Processor
Group 4 Securicor.
2002 - 2003
job
Store Manager
Poundland Ltd.
Manager
2000 - 2002
job
Store Manager
T.M. Retail.
Manager
1999 - 2000
job
Store Manager
Papa John's Pizza.
• Extensive experience in customer facing roles in different environments.
• Successful implementation of processes and procedures as prescribed by employers.
• Responsible for staff rota management resulting in efficient and cost effective impact.
• Responsible for financial controls of stores, including cash management, staff costs, stock costs ensuring the outlets ran within budget and were profitable.
Projects/Achievements
• Instrumental in rebranding of Perfect Pizza into Papa John's at store level. The outlet I managed was selected as a training store for the whole company.
• Awarded Company Store Manager of the Year by Papa Johns
• My outlet won Papa John's Store of the Year
• Successful implementation of processes and procedures as prescribed by employers.
• Responsible for staff rota management resulting in efficient and cost effective impact.
• Responsible for financial controls of stores, including cash management, staff costs, stock costs ensuring the outlets ran within budget and were profitable.
Projects/Achievements
• Instrumental in rebranding of Perfect Pizza into Papa John's at store level. The outlet I managed was selected as a training store for the whole company.
• Awarded Company Store Manager of the Year by Papa Johns
• My outlet won Papa John's Store of the Year
Budget, Training, Management, Implementation, Cash management, Processes, Manager
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