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Technologist and Project Manager
James Ridgeway
,
Davenport, United States
Experience
Other titles
Skills
I'm offering
I am a dynamic business solutions professional; with successes in PMO Management, Process Automation & Resource Management, Project & Portfolio Management (PPM) and IT/ITSM Consulting. I've specialized in customer relationships while coordinating PPM planning. I also have in-depth technical knowledge in implementing Office 365, Microsoft 365, Azure workload migrations, On-Premise Infrastructure to Cloud migrations, IT Management, Mobility, Security, Windows Migration solutions & ServiceNow.
Markets
United States
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
PMO Analyst / Sr. PPM Consultant
Masonite.
• Reviewed and defined a roadmap for all PMO functions (design); including project intake, project types and functional project variations, PPM rollups, reporting, addressing organizational re-design needs
• Addressed the change requirements for process integrations of Configuration Management, Change Management and Communications Management in reflection of the PMO and Resource Management functions
• Addressed various solution and tool implementations as a part of the Project Management Life Cycte (PMLC) process within the new PMO design
• Managed and implemented projects (including product changes and deployments) using following project solution tools and integrations; Microsoft Project Online/Server, Microsoft Project One, Microsoft Dynamics 365/CRM/PSA/AX, Microsoft SharePoint, Microsoft Teams, Azure Boards/DevOps, JIRA and ServiceNow
• Managed projects (and sub-projects), establishing a new organizational process structure and templates for future implementations and delivery
• Addressed the change requirements for process integrations of Configuration Management, Change Management and Communications Management in reflection of the PMO and Resource Management functions
• Addressed various solution and tool implementations as a part of the Project Management Life Cycte (PMLC) process within the new PMO design
• Managed and implemented projects (including product changes and deployments) using following project solution tools and integrations; Microsoft Project Online/Server, Microsoft Project One, Microsoft Dynamics 365/CRM/PSA/AX, Microsoft SharePoint, Microsoft Teams, Azure Boards/DevOps, JIRA and ServiceNow
• Managed projects (and sub-projects), establishing a new organizational process structure and templates for future implementations and delivery
Management, PPM, Online, Server, Microsoft Teams, Configuration Management, ServiceNow, Analyst, Resource management, Dynamics 365, Design, Microsoft Project, PMO, SharePoint, DevOps, Azure, Jira, CRM, Project Management, Change management
2016 - 2019
job
PMO Manager / Sr. Project Manager
Olive + Goose.
• Provide oversight in all PMO functions; including management of the project management team, service delivery teams resource management functions, organizational personnel forecasting as well as project tool implementation and project management process design
• Architected a guided implementation process through the various service delivery processes; including sales, project initiation, planning & scoping, SOW drafting, kickoff processes, project delivery, project closure and process and project improvement
• Managed and implemented the following Project Portfolio Management solutions; Microsoft Project Online/Server, Microsoft Dynamics 365/CRM/PSA, Microsoft SharePoint, Microsoft Teams and Master Data Management architectures (including Data Retention practices)
• Implemented and consulted on demand management functions, decisions and automation processes across various levels of the Olive + Goose internal organization and well as meeting requirements for customer delivery objectives
• Trained the company to utilize all PMO tools and processes
• Managed multiple projects for multiple sizes of organizations in the deployment, migration or management of multiple Microsoft products and solutions
• Delivered a very hands-on approach with the ability to lead the team regardless the size
• Established and maintained effective work relationships at all levels of individuals both internally and externally
• Architected a guided implementation process through the various service delivery processes; including sales, project initiation, planning & scoping, SOW drafting, kickoff processes, project delivery, project closure and process and project improvement
• Managed and implemented the following Project Portfolio Management solutions; Microsoft Project Online/Server, Microsoft Dynamics 365/CRM/PSA, Microsoft SharePoint, Microsoft Teams and Master Data Management architectures (including Data Retention practices)
• Implemented and consulted on demand management functions, decisions and automation processes across various levels of the Olive + Goose internal organization and well as meeting requirements for customer delivery objectives
• Trained the company to utilize all PMO tools and processes
• Managed multiple projects for multiple sizes of organizations in the deployment, migration or management of multiple Microsoft products and solutions
• Delivered a very hands-on approach with the ability to lead the team regardless the size
• Established and maintained effective work relationships at all levels of individuals both internally and externally
Dynamics 365, Service Delivery, Manager, Processes, Online, Server, Microsoft Teams, Retention, Process design, Resource management, Implementation, Project portfolio management, Master Data Management, Service, Design, Sales, Management, Microsoft Project, PMO, Automation, Deployment, Data management, SharePoint, Forecasting, CRM, Project Manager, Project Management
2015 - 2015
freelance
EMM Consultant/Project Manager
Sabre Technologies, Southlake.
• Scoped, managed and architected the Enterprise Mobile Management (EMM) solution project and all related business solution changes
• Implemented the BYOD solution using Microsoft Intune (EMS) and consulting on Microsoft cloud and required infrastructure solutions
• Developed and customized PMIS solution for managing the project using SharePoint
• Interacted with internal teams and vendors bringing a sound philosophy for architecting industry wide processes around BYOD
• Interacted and offered consulting around other program related projects, such as; Active Directory redesign, Azure A/D, SharePoint & Office 365 implementations
• Utilized hybrid processes of PMI's Agile/Scrum and Waterfall implementation methodologies in the management of this engagement
• Delivered project management details, business workflow as well as process change requirements within the ServiceNow ITSM and Business Intelligence (BI) solutions
• Implemented the BYOD solution using Microsoft Intune (EMS) and consulting on Microsoft cloud and required infrastructure solutions
• Developed and customized PMIS solution for managing the project using SharePoint
• Interacted with internal teams and vendors bringing a sound philosophy for architecting industry wide processes around BYOD
• Interacted and offered consulting around other program related projects, such as; Active Directory redesign, Azure A/D, SharePoint & Office 365 implementations
• Utilized hybrid processes of PMI's Agile/Scrum and Waterfall implementation methodologies in the management of this engagement
• Delivered project management details, business workflow as well as process change requirements within the ServiceNow ITSM and Business Intelligence (BI) solutions
Workflow, Manager, Processes, Hybrid, EMS, Enterprise, Redesign, BEE, Office, ServiceNow, Infrastructure, Implementation, Project Management, Management, Consulting, Cloud, Agile, SharePoint, Active Directory, Azure, Office 365, Business Intelligence, Project Manager, Scrum
2014 - 2015
job
Project Manager
En Pointe Technologies.
• Managing pre-sale and post-sale efforts of IT infrastructure engagements
• Responsible for the coordinating, management and the completion of moving several client organizations into a cloud based or hybrid infrastructure
• Utilized hybrid processes of PMI's Agile/Scrum and/or Waterfall implementation methodologies in the management of multiple engagements
• Successfully implemented several engagements involving installs, upgrades and migrations of data center functions including Active Directory, ADFS, Single Sign On (SSO), Azure Cloud Services, Office 365, Sharepoint, Exchange 2013, Cisco infrastructure, Ms. System Center products, ITAM/Provance, VMWare products and LANDesk and Data/Infrasrtucture Architecture migrations
• Analyzed the current PMO and professional services practice methodologies to automate process functions into SharePoint and integrations with 3rd party solutions
• Initiated, planned and scoped a PMO practice management information solution within SharePoint 2013/Online
• Revised project methodologies and set process functional changes to be dictated by the PMO for future engagements with pre-sales, transition, service delivery and post support processes
• Performed financial management, reporting and cost modeling for all engagements
• Managed customer relationships and all aspects for the continuation of a successful client/partner relationship
• Responsible for the coordinating, management and the completion of moving several client organizations into a cloud based or hybrid infrastructure
• Utilized hybrid processes of PMI's Agile/Scrum and/or Waterfall implementation methodologies in the management of multiple engagements
• Successfully implemented several engagements involving installs, upgrades and migrations of data center functions including Active Directory, ADFS, Single Sign On (SSO), Azure Cloud Services, Office 365, Sharepoint, Exchange 2013, Cisco infrastructure, Ms. System Center products, ITAM/Provance, VMWare products and LANDesk and Data/Infrasrtucture Architecture migrations
• Analyzed the current PMO and professional services practice methodologies to automate process functions into SharePoint and integrations with 3rd party solutions
• Initiated, planned and scoped a PMO practice management information solution within SharePoint 2013/Online
• Revised project methodologies and set process functional changes to be dictated by the PMO for future engagements with pre-sales, transition, service delivery and post support processes
• Performed financial management, reporting and cost modeling for all engagements
• Managed customer relationships and all aspects for the continuation of a successful client/partner relationship
Sales, Service Delivery, Manager, Processes, Hybrid, Online, Office, Infrastructure, Support, Implementation, It, Architecture, Cloud services, Service, Scrum, Management, PMO, Cloud, It infrastructure, Cisco, VMware, Agile, SharePoint, Exchange, Active Directory, Azure, Office 365, Project Manager
2013 - 2014
freelance
Solutions Consultant
NWN Corporation.
• Performed Microsoft project planning, Business Analyst and Implementation Consulting functions associated with Windows Infrastructure, Operating Systems Migrations and Deployments, Microsoft System Center/Cloud Solutions, SharePoint, VMWare & Mobile Device Management deployments
• Implemented Sharepoint and web based application services
• Used 3rd party tools for analyzing web trends including Google & Webtrends
• Performed CMDB / BI architecture planning and integrations as well as ITAM/SAM analysis and deployments as part of the implementations
• Validated all functions and processes associated with client infrastructure deployment projects
• Drafted project and practice templates for several Microsoft Solutions, VMWare/VDI solutions and MDM/BYOD for a better managed practice
• Pointed out key issues regarding practice improvement within the Service Delivery processes
• Implemented Sharepoint and web based application services
• Used 3rd party tools for analyzing web trends including Google & Webtrends
• Performed CMDB / BI architecture planning and integrations as well as ITAM/SAM analysis and deployments as part of the implementations
• Validated all functions and processes associated with client infrastructure deployment projects
• Drafted project and practice templates for several Microsoft Solutions, VMWare/VDI solutions and MDM/BYOD for a better managed practice
• Pointed out key issues regarding practice improvement within the Service Delivery processes
Architecture, Service Delivery, Processes, VDI, Google, BEE, Web, Infrastructure, Analyst, Implementation, SharePoint, Service, Windows, Management, Microsoft Project, Consulting, Cloud, Deployment, VMware
2013 - 2014
freelance
PROJECT REFERENCES AS INDEPENDENT CONSULTANT
Axxtel.
2012 - 2013
job
Primary Roles; Project Mgmt. Altiris SME, Ms. OSD/MDT
Illinois State University.
2011 - 2012
job
Business Analyst
BHP Billiton.
• Performed Business Analyst functions associated with a Windows 7 world-wide deployment.
• Worked to validate all functions and processes associated with the deployment infrastructure and added input to application processes & procedures
• Analyzed and assessed environmental planning regarding issue management, risk management & change management within the overall deployment
• Utilized SCCM 2007 as a mechanism for deployment and deliveries
• Worked with various teams local and global entities for deliverables and validating processes and procedures
• Reviewed various time given obstacles to drive deployment deliverables
• Delivered readiness requirements and analysis for future designs for Windows deployment(s) around packaging processes including VDI and SCCM 2012 migrations
• Worked to validate all functions and processes associated with the deployment infrastructure and added input to application processes & procedures
• Analyzed and assessed environmental planning regarding issue management, risk management & change management within the overall deployment
• Utilized SCCM 2007 as a mechanism for deployment and deliveries
• Worked with various teams local and global entities for deliverables and validating processes and procedures
• Reviewed various time given obstacles to drive deployment deliverables
• Delivered readiness requirements and analysis for future designs for Windows deployment(s) around packaging processes including VDI and SCCM 2012 migrations
Change management, Packaging, Deployment, Risk Management, Management, Windows, Analyst, Infrastructure, Issue management, VDI, Processes, Sccm 2007
2012 - 2012
job
Primary Roles; Project Mgmt. Altiris SME, Ms. OSD
Ohio Department of Taxation.
2004 - 2011
freelance
Implementation Consultant/Project Manager
Various Companies.
Infrastructure
• Performed planning and best practices implementations of a Microsoft SharePoint 2013 infrastructure(s); including migration processes from 2010, maintenance processes, document and record management compliance usage and customizations
• Implemented VMWare, SCVMM and VDI implementations for multiple customers as projected based on design requirements
IT Management Solutions
• Performed implementations (including design and management) of IT & Business Management Suite products within Client, Server, Asset, Service Management & Mobile Management functions
• System and infrastructure implementation included solutions for Altiris (Symantec), Microsoft, ServiceNow and HP during implementations
• Solutions were implemented for infrastructure(s) to support regional, multinational and/or world-wide usage (client dependent) with set expectations for multiple support team transparency, solution replication functions as well as processes for escalation support models
• Architected and assisted in pre-sales and post-sales efforts when working with professional service organizations
• Performed the following Server/Data Center Management functions; Server Provisioning, Site Monitoring and Server Management/Remediation solutions using Altiris SMS, Microsoft SCOM, VMWare Sphere/VCOps (Server Platform/Host Management and Hyper-V (SCVMM)
• Performed image certification & hardware independent imaging with Altiris, Symantec Ghost, SCCM using OSD & MDT management solutions
• Trained internal staff to understand the infrastructure being delivered as well as perform support and day to day administration functions
Service Management Solutions
• Customized Service Management solutions in order to develop a Configuration & Change Management solution functions
• Service Management solutions were configured and customized in all aspects; including custom configuration rules, configuration processes, customized forms, integrating data resources with the CMDB/BI architecture, developing custom reports while incorporating an ITIL level processes and configuring custom business rules
• Performed Business Analysis functions including initial testing, delivering a proof of concept and procedural change details for migrating to newer a service management solution
• Implemented and consulted on the following Service Management practice applications; Incident Management, Change Management, Release Management, Knowledge Management, Request Management/Service Catalog, and Configuration Management/CMDB and Business Intelligence
• Performed multiple Service Management implementations using ServiceNow & Altiris solutions including deployment, cutover and training
Process Change
• Established methodical processes and procedures for deployment and infrastructure support at all levels to ensure redundancy, monitoring and immediate support
• Delivered multiple engagements planning to ensure disaster recovery failover business continuity methodologies were stable and fluent
• Prepared solution designs for implementations of ITIL and /or SDLC driven solutions & SOX compliance deliverables
• Established accountable and track-able policies, processes and procedures for IT/business relationships
Project Management
• Managed and led several project oriented teams and business units in performing implementations
• Provided pre-sales and implementation support for multiple migration projects for Altiris, Microsoft, ServiceNow, HP and VMWare technologies
• Designed and implemented solutions for projects around Altiris (Symantec) and Microsoft System Center products
Technical Writing
• Created and customized training manuals, design documentation and support deliverables as lead technical writer and/or project manager responsible for training solution end-users
• Performed planning and best practices implementations of a Microsoft SharePoint 2013 infrastructure(s); including migration processes from 2010, maintenance processes, document and record management compliance usage and customizations
• Implemented VMWare, SCVMM and VDI implementations for multiple customers as projected based on design requirements
IT Management Solutions
• Performed implementations (including design and management) of IT & Business Management Suite products within Client, Server, Asset, Service Management & Mobile Management functions
• System and infrastructure implementation included solutions for Altiris (Symantec), Microsoft, ServiceNow and HP during implementations
• Solutions were implemented for infrastructure(s) to support regional, multinational and/or world-wide usage (client dependent) with set expectations for multiple support team transparency, solution replication functions as well as processes for escalation support models
• Architected and assisted in pre-sales and post-sales efforts when working with professional service organizations
• Performed the following Server/Data Center Management functions; Server Provisioning, Site Monitoring and Server Management/Remediation solutions using Altiris SMS, Microsoft SCOM, VMWare Sphere/VCOps (Server Platform/Host Management and Hyper-V (SCVMM)
• Performed image certification & hardware independent imaging with Altiris, Symantec Ghost, SCCM using OSD & MDT management solutions
• Trained internal staff to understand the infrastructure being delivered as well as perform support and day to day administration functions
Service Management Solutions
• Customized Service Management solutions in order to develop a Configuration & Change Management solution functions
• Service Management solutions were configured and customized in all aspects; including custom configuration rules, configuration processes, customized forms, integrating data resources with the CMDB/BI architecture, developing custom reports while incorporating an ITIL level processes and configuring custom business rules
• Performed Business Analysis functions including initial testing, delivering a proof of concept and procedural change details for migrating to newer a service management solution
• Implemented and consulted on the following Service Management practice applications; Incident Management, Change Management, Release Management, Knowledge Management, Request Management/Service Catalog, and Configuration Management/CMDB and Business Intelligence
• Performed multiple Service Management implementations using ServiceNow & Altiris solutions including deployment, cutover and training
Process Change
• Established methodical processes and procedures for deployment and infrastructure support at all levels to ensure redundancy, monitoring and immediate support
• Delivered multiple engagements planning to ensure disaster recovery failover business continuity methodologies were stable and fluent
• Prepared solution designs for implementations of ITIL and /or SDLC driven solutions & SOX compliance deliverables
• Established accountable and track-able policies, processes and procedures for IT/business relationships
Project Management
• Managed and led several project oriented teams and business units in performing implementations
• Provided pre-sales and implementation support for multiple migration projects for Altiris, Microsoft, ServiceNow, HP and VMWare technologies
• Designed and implemented solutions for projects around Altiris (Symantec) and Microsoft System Center products
Technical Writing
• Created and customized training manuals, design documentation and support deliverables as lead technical writer and/or project manager responsible for training solution end-users
Monitoring, Compliance, It, Hyper-V, Implementation, Support, Infrastructure, ServiceNow, Testing, Hardware, Incident Management, Architecture, Configuration Management, BEE, Server, VDI, Performing, Server Management, Processes, LED, Manager, SharePoint, Change management, Project Management, Administration, Project Manager, Business Intelligence, Writing, Business Analysis, ITIL, Training, Design, VMware, Deployment, Business Management, Technical Writing, Management, Sales, Service Management, It management, Service
2011 - 2011
job
Primary Roles; Project Mgmt. Altiris SME, Ms. OSD/MDT, Asset Mgmt
AK Steel.
2011 - 2011
job
Primary Roles; Project Mgmt. Altiris SME, Ms. OSD/MDT
Welch's.
2011 - 2011
job
Primary Roles; Project Mgmt. ServiceNow, Incident and Change Mgmt
Avidia Bank.
ServiceNow
2011 - 2011
job
Primary Roles; Project Mgmt. Altiris SME, Asset Mgmt.,CMDB/BI
Cheney S. D.
BEE
2010 - 2011
job
Primary Roles; Project Mgmt. Altiris SME, ServiceDesk, ServiceNOW
Boardwalk.
ServiceNow
2010 - 2010
job
Primary Roles; Project Mgmt. Altiris SME, CMDB/BI
LMU.
BEE
2010 - 2010
job
Primary Roles; Project Mgmt. Altiris SME, Ms. OSD/MDT
CCA.
2009 - 2009
job
Project Mgmt. Altiris SME
unknown.
2009 - 2009
job
Primary Roles; Project Mgmt. Altiris SME HelpDesk Solution, Change Mgmt
FHLB.
2009 - 2009
job
Primary Roles; Project Mgmt. Altiris SME, CMDB/BI
Torrance Memorial.
BEE
2008 - 2008
job
Primary Roles; Project Mgmt. Altiris SME, Change Mgmt
Advance Auto Parts.
2007 - 2007
job
Primary Roles; Project Mgmt. Altiris SME, CMDB/Asset Mgmt
University of Utah.
2007 - 2007
job
Primary Roles; Project Mgmt. Altiris SME
Norman's Nursery.
2006 - 2006
job
Primary Roles; Project Mgmt. CMDB/BI//Asset Mgmt
City of Indianapolis.
BEE
2006 - 2006
job
Primary Roles; Project Mgmt. Altiris SME, CMDB/BI/Asset Mgmt
CompuCredit.
BEE
2006 - 2006
job
Primary Roles; Project Mgmt. Altiris SME
Outback Steakhouse.
2005 - 2006
job
Primary Roles; Project Mgmt. Altiris SME
FOX/TekSystems.
2005 - 2005
job
Primary Roles; Project Mgmt. Altiris SME
US Agencies.
2004 - 2005
job
Primary Roles; Project Mgmt. Altiris SME, Ms. Scripted Image Development
Recall.
Development
2004 - 2004
job
Primary Roles; Altiris SME, CMDB/Asset Mgmt., ServiceDesk
TABC.
My education
1989
-
1993
DeVry Institute
BSc, Electronic Engineering of Technology, N/a
BSc, Electronic Engineering of Technology, N/a
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