Paolo Sanna , Hove, United Kingdom

I am a dynamic and adaptable business manager with extended experience in residential lettings, property management, and luxury accommodation management.

In my latest role as Lettings Agency Manager for the University of Sussex Students' Union, I had the opportunity to grow an ethical business, increasing the revenue by 40%, helped landlords maximize their rental potential and at the same time improve living standards for the tenants.

In 3 years, I was able to shape the department and to consistently grow the revenue, at the point to open a second office in the high street while still achieving an NPS score of 70% from the tenants. This was the result of a strong training program for the team, development of standard operating procedures, client relationship management and utilizing information technology and operating systems to streamline processes and increase productivity. Due to budget constraints caused by the dual nature of the business, to attract new clients I had to find creative solutions for marketing, promotion, and exposure to keep the Lettings Agency competitive in a very ruthless, crowded market.

With more than 5 years of management experience in very different sectors, I have efficiently handled multiple responsibilities at once and I established positive and profitable relationships with colleagues and stakeholders at all levels. My background has also equipped me with the skills and experience necessary to deal with conflicts and successfully negotiate deals with new clients. As well as being a top salesman, I am adept at working on target and improving customer service following and exceeding targets.

I am passionate about leadership and business development in a fast-paced world where new technologies and a more engaged workforce present new exciting opportunities as well as challenges for managers. I believe I possess the skills and vital experience necessary that would enable me to make a significant contribution to your company.