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IT 2nd/£rd Line Support
Stuart John Holding
,
Plymouth, United Kingdom
Experience
Other titles
Skills
I'm offering
I’m a seasoned IT Support Analyst/Technician/Engineer that’s worked in IT Enterprise for the last 10 years. In that time, I’ve kept up with the forever changing technologies both Hardware, Networking and Software. I spend much of my time supporting End Users via remote assistance either office or field based. I’m extremely contentious of the service I provide, I go above and beyond without second thought. I’ve always taken my responsibilities serious making sure at all costs any service outages or Major Incidents impact the business at a minimal cost. With my experience I can suggest sensible cost-effective IT changes or upgrades to the business. Many times, I’ve worked with the business. professionalism is second to none. My extensive knowledge is very broad and very beneficial to any support position offered. My passion lies within customer support and IT Security as it plays a part in all aspects of today’s technology. I’m happy to work as an IT Contractor and will even take on a suitable permanent offer to suit my skills and work ethics Working in any IT support position is where I truly shine.
Markets
United Kingdom
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2016 - 2019
job
Field Support Analyst
Kier.
• Office 365 Administration and support - Companywide rollout project of Office 365
• Dell and Lenovo Warranty Hardware what the situation inclusive of repairs (Desktops, Laptops and Servers)
• Remote Support for end users via SCCM, Windows RDP, Dameware
• Work to ITIL standards and best practices
• Multi-Site support throughout the Southwest 300 + users covering 30 sites/offices
• Call logging and ticket resolution with Support works - Maintained a good SLA (Service Level Agreement)
• MFD Setup and support for End Users. Printer configured as per the correct subnet and configuration of smtp so user could scan to mail from the site or office.
• Dell and Lenovo Warranty Hardware what the situation inclusive of repairs (Desktops, Laptops and Servers)
• Remote Support for end users via SCCM, Windows RDP, Dameware
• Work to ITIL standards and best practices
• Multi-Site support throughout the Southwest 300 + users covering 30 sites/offices
• Call logging and ticket resolution with Support works - Maintained a good SLA (Service Level Agreement)
• MFD Setup and support for End Users. Printer configured as per the correct subnet and configuration of smtp so user could scan to mail from the site or office.
Administration, Office 365, ITIL, Windows, Service, Support, Analyst, Hardware, Office
2012 - 2016
job
Field Support Analyst
Mouchel.
• IT Support covering six sites in the Southwest compromising of 300+ Users
• Remote Deployment of packaged Applications/Software
• Trouble shooting and repair of High-End CAD Machines. Both Desktop and Laptop
• Hardware Support of Network Hardware (Switches, Print and File Servers)
• Remote Support to end users via remote software
• MFD Device support alongside with Canon Engineers.
• Project Work: Printer Refresh and Computer systems refresh.
• Achieving 98% SLA through Support Works ticketing system
• Updating Asset inventory of Hardware and Software Licensing.
• Smart Phone Support for End Users.
• Project management windows 7 migration
• Server Maintenance
• Software Deployment (SCCM)
• Nominated to lead the project of configuring SQL Servers for the client's month end summitting of critical information pertaining to the satisfactory and different work sectors within the business submitting data to keep to the agreed targets with Highways England. This project was a success throughout the country.
• Knowledge articles and well documented procedures to be shared within IT
• Support for Admin staff and applications (Billing and database) (Causeway)
• Remote Deployment of packaged Applications/Software
• Trouble shooting and repair of High-End CAD Machines. Both Desktop and Laptop
• Hardware Support of Network Hardware (Switches, Print and File Servers)
• Remote Support to end users via remote software
• MFD Device support alongside with Canon Engineers.
• Project Work: Printer Refresh and Computer systems refresh.
• Achieving 98% SLA through Support Works ticketing system
• Updating Asset inventory of Hardware and Software Licensing.
• Smart Phone Support for End Users.
• Project management windows 7 migration
• Server Maintenance
• Software Deployment (SCCM)
• Nominated to lead the project of configuring SQL Servers for the client's month end summitting of critical information pertaining to the satisfactory and different work sectors within the business submitting data to keep to the agreed targets with Highways England. This project was a success throughout the country.
• Knowledge articles and well documented procedures to be shared within IT
• Support for Admin staff and applications (Billing and database) (Causeway)
Sql, Project Management, It support, Database, Deployment, Print, CAD, Management, Windows, Network, It, Support, Analyst, Hardware, Software, Server
2011 - 2012
job
Senior Desktop Support Engineer
Cornwall Council.
• Account setup/support of Domain accounts to over 4000 users
• Application support including all MS Office/Outlook, Citrix, Client and Web based-applications
• Administration in Active Directory/Exchange (Amending Accounts)
• Adding new users to the domain, configuring for account security, (Group Policy/Network Resources)
• Administration of Smartphone accounts through console services.
• Setup and support for VPN Access using secure client and Crypto Card.
• Hardware Support with Cornwall Council "Client Device" Team. Desktop, Laptop, Smart Phones and Printers. (Installation & Troubleshooting)
• Patch Panel trouble shooting configuration (Dead network ports and reconnecting for new services)
• ADSL Router & VPN-Edge Box Installation/configuration
• Application support including all MS Office/Outlook, Citrix, Client and Web based-applications
• Administration in Active Directory/Exchange (Amending Accounts)
• Adding new users to the domain, configuring for account security, (Group Policy/Network Resources)
• Administration of Smartphone accounts through console services.
• Setup and support for VPN Access using secure client and Crypto Card.
• Hardware Support with Cornwall Council "Client Device" Team. Desktop, Laptop, Smart Phones and Printers. (Installation & Troubleshooting)
• Patch Panel trouble shooting configuration (Dead network ports and reconnecting for new services)
• ADSL Router & VPN-Edge Box Installation/configuration
Administration, MS office, Active Directory, Exchange, Network, Citrix, Security, Support, Router, Hardware, Office, Web
2010 - 2011
job
Client Field Technical Senior Associate
Dell Inc.
• Desktop support to more than 1700 users both Local and Remote
• Computer system upgrades and repairs, both Desktops and Laptops
• Remote Support using, RDP, Dameware, Bomgar Citrix, Dragnet
• SSL VPN setup, configuration and trouble shooting
• Application support of over 300 programs, Clinical and non-Clinical
• Extensive experience working with the ticketing system through ITIL
• Frequent Interaction with Hospital VIP's
• Outstanding Customer Support
• Network support, setup and troubleshooting
• Smart Phone configuration and support
• MS Outlook Email configuration and support.
• Active Directory
• Printer Repair, both Network and hardware.
• Password support account creation.
• IMAC Break/Fix
• Dell Certified Systems Expert
• Computer system upgrades and repairs, both Desktops and Laptops
• Remote Support using, RDP, Dameware, Bomgar Citrix, Dragnet
• SSL VPN setup, configuration and trouble shooting
• Application support of over 300 programs, Clinical and non-Clinical
• Extensive experience working with the ticketing system through ITIL
• Frequent Interaction with Hospital VIP's
• Outstanding Customer Support
• Network support, setup and troubleshooting
• Smart Phone configuration and support
• MS Outlook Email configuration and support.
• Active Directory
• Printer Repair, both Network and hardware.
• Password support account creation.
• IMAC Break/Fix
• Dell Certified Systems Expert
ITIL, Active Directory, Network, Citrix, Support, Hardware, Https
My education
2000
-
2002
California Riverside Community College
N/a, N/a
N/a, N/a
1985
-
1990
Southway Comprehensive School
N/a, N/a
N/a, N/a
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