$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Senior Consultant specialising in coaching, training and development
Jody Denham
,
Gosport, United Kingdom
Experience
Other titles
Skills
I'm offering
A dedicated, dynamic and highly resourceful Training and Development Consultant combining 25 years' international experience in training for organisations of various sizes with a passion for people development. A proven track record of developing, delivering and implementing effective business strategies. Offering financial approach through the cycle of initial contact, in life and renewals for Direct and Corporate operations. Measuring and improving business results in sales and performance. Delivery exceeding client requirements and business objectives competing with Best Practice solutions. A positive and proactive person with a flair for innovation and creativity. Uses needs analysis and metrics to ensure tangible improvements. Exceptional interpersonal and communication skills with the ability to build robust relationships with personnel and stakeholders. Highly skilled in Coaching and Project work. A natural and independent leader who enjoys project working with successful teams. Is solution-oriented and consistently meets demanding Key Performance Indicators in line with budgetary restrictions. A highly regarded and skilled trainer and coach at all levels within the organisation.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
Danish
Fluently
German
Good
English
Fluently
Spanish
Good
French
Good
Italian
Good
Dutch
Good
Norwegian
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
freelance
Senior Assessment Consultant
Capita (UK).
Assessment and review for potential candidates in Civil Service Success profile
Key Achievements:
Conducted over 120 Assessments
Key Achievements:
Conducted over 120 Assessments
Service, Assessment
2018 - ?
freelance
Specialist Consultant
Lex Autolease (UK).
• Design and deliver training for in-house systems including Quoting, Ordering and Delivery
• Optimising process delivery to the customer (private, corporate and public sectors)
• Deliver onsite training and coaching for facilitator for funding options (Purchase and Lease) and eLearning
Key Achievements:
Developed and facilitated training
• Optimising process delivery to the customer (private, corporate and public sectors)
• Deliver onsite training and coaching for facilitator for funding options (Purchase and Lease) and eLearning
Key Achievements:
Developed and facilitated training
Design, Coaching, Training, Facilitator
2015 - ?
freelance
Senior Consultant
DEKRA (Nissan UK).
• Delivering training to increase and improve sustainability in Sales & Aftersales process
• Improved process and management strategies through training and coaching to increase customer
satisfaction
• Development of operating manual for Field Force (global)
• Comparative feasibility study on 2 importers (KSA)
• Observation and performance measurement within dealer network in Sales and Aftersales (KSA)
Key Achievements:
• Compliance improvement increase, up to 93%
• Comprehensive consultations and recommendations for customised process solutions
• Significantly increased bottom-line customer feedback in Sales and Aftersales measured through Nissan
Customer Voice Survey (CVS and CVA)
• Developed action plans with measurable and achievable results
• Improved process and management strategies through training and coaching to increase customer
satisfaction
• Development of operating manual for Field Force (global)
• Comparative feasibility study on 2 importers (KSA)
• Observation and performance measurement within dealer network in Sales and Aftersales (KSA)
Key Achievements:
• Compliance improvement increase, up to 93%
• Comprehensive consultations and recommendations for customised process solutions
• Significantly increased bottom-line customer feedback in Sales and Aftersales measured through Nissan
Customer Voice Survey (CVS and CVA)
• Developed action plans with measurable and achievable results
Coaching, Training, Sustainability, Management, Sales, Network, Compliance, Development, UP
1999 - ?
freelance
Learning & Development Consultant
LATITUDE CONSULTANTS.
Development
2014 - 2017
freelance
Training and Development Consultant
CitNOW (UK based, operating internationally).
Identifying, designing, developing and delivering a training solution for use in the UK and internationally, facilitating
video customer interaction and support for a reporting structure in Sales and Aftersales
• Delivering customised Train the Trainer and onsite dealership training in the UK, Europe, Scandinavia, Japan and Jamaica with an engaging, informative and varied style, making optimal use of resources including eLearning design
and Face-to-Face delivery based on Best Practice research for Sales and Aftersales
Key Achievements:
• Devised, developed and introduced an entirely new training and development infrastructure and strategy for the entire
company, ranging from induction to product and equipment training for Sales and Aftersales
• Significantly increased vehicle sales and company turnover following delivery of training for the video customer
interaction initiative (Sales, Bodyshop and Aftersales)
video customer interaction and support for a reporting structure in Sales and Aftersales
• Delivering customised Train the Trainer and onsite dealership training in the UK, Europe, Scandinavia, Japan and Jamaica with an engaging, informative and varied style, making optimal use of resources including eLearning design
and Face-to-Face delivery based on Best Practice research for Sales and Aftersales
Key Achievements:
• Devised, developed and introduced an entirely new training and development infrastructure and strategy for the entire
company, ranging from induction to product and equipment training for Sales and Aftersales
• Significantly increased vehicle sales and company turnover following delivery of training for the video customer
interaction initiative (Sales, Bodyshop and Aftersales)
Design, Video, Research, Training, Sales, Support, Infrastructure, Development
1999 - 2013
freelance
International Audi Consultant Trainer
Client Audi AG.
Data gathering, interpreting current training processes and customising delivery of content with full consideration for
country specific requirements and cultural differences for technologists and non-technologists
• Designing, developing and delivering training aligning to brand strategy and vision of the Original Equipment
Manufacturer, importer and individual dealership (15 day international accreditation programme each for Sales, including Fleet, and Aftersales)
• Developing materials for trainers and delivering training for dealership personnel in product, strategy, sales, marketing,
customer care, non-technical Aftersales, coaching and management
• Adapting and delivering training for a wide range of international cultures and environments, including Europe (Ireland, France, Finland, Germany), Scandinavia (Denmark, Norway, Sweden), South Africa, the Middle East and Asia (Japan, Hong Kong, Malaysia, Korea, Philippines, Singapore, Taiwan, China) in Sales and Aftersales
• Ongoing coaching support
Key Achievements:
• Separated Audi and Volkswagen training structure to specialise according to brand identity. Focusing on varied and different customer profile requirements. Adapting training material appropriately
• Developed over 40 courses for use worldwide, including a 15-day sales training programme with standard and country
customisation possibilities.
• Delivered the training for Sales and Aftersales (Tech & Non-Tech) in Europe, Scandinavia, Middle East and Asia.
Recruited and trained the training managers where required
• Delivered a substantial return on investment as demonstrated through pre and post training evaluations, measuring the difference in knowledge, skills and therefore identified impact of training modules
country specific requirements and cultural differences for technologists and non-technologists
• Designing, developing and delivering training aligning to brand strategy and vision of the Original Equipment
Manufacturer, importer and individual dealership (15 day international accreditation programme each for Sales, including Fleet, and Aftersales)
• Developing materials for trainers and delivering training for dealership personnel in product, strategy, sales, marketing,
customer care, non-technical Aftersales, coaching and management
• Adapting and delivering training for a wide range of international cultures and environments, including Europe (Ireland, France, Finland, Germany), Scandinavia (Denmark, Norway, Sweden), South Africa, the Middle East and Asia (Japan, Hong Kong, Malaysia, Korea, Philippines, Singapore, Taiwan, China) in Sales and Aftersales
• Ongoing coaching support
Key Achievements:
• Separated Audi and Volkswagen training structure to specialise according to brand identity. Focusing on varied and different customer profile requirements. Adapting training material appropriately
• Developed over 40 courses for use worldwide, including a 15-day sales training programme with standard and country
customisation possibilities.
• Delivered the training for Sales and Aftersales (Tech & Non-Tech) in Europe, Scandinavia, Middle East and Asia.
Recruited and trained the training managers where required
• Delivered a substantial return on investment as demonstrated through pre and post training evaluations, measuring the difference in knowledge, skills and therefore identified impact of training modules
Marketing, Coaching, Training, Management, Sales, Content, Support, International, China, Norway, Asia, Processes, Brand identity
1994 - 1996
freelance
Dealer Development and Consultant
unknown.
Development
My education
?
-
2013
Bristol Business School
Intermediategraduate, N/a
Intermediategraduate, N/a
?
-
2001
University of Sheffield Trinity University Dublin
Masters, Adult Education and Development
Masters, Adult Education and Development
?
-
1990
UNISA
Higher Degree of Education, Education
Higher Degree of Education, Education
?
-
1985
University of Natal
BSc, N/a
BSc, N/a
Jody's reviews
Jody has not received any reviews on Worksome.
Contact Jody Denham
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Jody directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark