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jobs
Strong Administrative profile with HR specialisation
Deleshia Clarke CIPD
,
Kent, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Administrative & Communications Assistant
Administrative professional with more than five years of experience, who is highly organised and efficient. Being skilled in a variety of office tasks, including Office Organisation, Records & Database management, Spreadsheets and Reports and Calendar management. I benefit from working with a dynamic team as well as on my own initiative. I am, very resourceful in using my skills and knowledge when planning and being effective in adapting to change, exceeding expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Key Strengths:
Communication, email\written and a pristine telephone manner
Excellent organisational skills with attention to detail
Time management with the ability to quickly react to last minute changes
Interpersonal skills, strong team player
Acknowledged for creating new and alternative ideas
Professional Qualifications:
• Bachelor of Arts (BA) in Business Accounting (Middlesex University)
• CIPD in Human Resources Practice Level 3
• NFCE Business and Administration
• NFCE Customer Services
• NCFE Certificate in Equality & Diversity
• NCFE Lean Management
• BTEC Business Administration Diploma
Administrative professional with more than five years of experience, who is highly organised and efficient. Being skilled in a variety of office tasks, including Office Organisation, Records & Database management, Spreadsheets and Reports and Calendar management. I benefit from working with a dynamic team as well as on my own initiative. I am, very resourceful in using my skills and knowledge when planning and being effective in adapting to change, exceeding expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Key Strengths:
Communication, email\written and a pristine telephone manner
Excellent organisational skills with attention to detail
Time management with the ability to quickly react to last minute changes
Interpersonal skills, strong team player
Acknowledged for creating new and alternative ideas
Professional Qualifications:
• Bachelor of Arts (BA) in Business Accounting (Middlesex University)
• CIPD in Human Resources Practice Level 3
• NFCE Business and Administration
• NFCE Customer Services
• NCFE Certificate in Equality & Diversity
• NCFE Lean Management
• BTEC Business Administration Diploma
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Administration and Communications Support Assistant
Healthcare Management Trust.
Varied role across multiple elements, including Administrative, HR and Communications. Handling daily administrative and HR duties from supporting office management, ensuring the smooth running of the office on a day-to-day basis as well as assisting HR managers with recruitment, record maintenance and clerical support.
HR Responsibilities
• Support with recruitment, placing adverts on website and job board.
• Shortlisting of candidates, arrange interview schedules, liaise with the interview panel
• Support with onboarding - send-off references, photocopy documents, prepare induction schedules.
• Support the HR team, taking minutes for HR meetings
• Sending out offer letters
• Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides
• Good understanding of employment law
Administrative Responsibilities
• Taking and directing calls
• Process and take mail/packages to the post-box/post office
• Setting up meeting facilities
• Maintain the weekly diary for HQ, as well as collate and update the staff contact list
• Arrange travel and accommodation for the team when required
Communications Responsibilities
• Manage the internal employee app, including loading content by proactively seeking new content to upload, provide app support
• Manage HMT's social media platform, created LinkedIn and Twitter accounts and schedule frequent posts.
• Travel to varies care homes and support Senior Management
HR Responsibilities
• Support with recruitment, placing adverts on website and job board.
• Shortlisting of candidates, arrange interview schedules, liaise with the interview panel
• Support with onboarding - send-off references, photocopy documents, prepare induction schedules.
• Support the HR team, taking minutes for HR meetings
• Sending out offer letters
• Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides
• Good understanding of employment law
Administrative Responsibilities
• Taking and directing calls
• Process and take mail/packages to the post-box/post office
• Setting up meeting facilities
• Maintain the weekly diary for HQ, as well as collate and update the staff contact list
• Arrange travel and accommodation for the team when required
Communications Responsibilities
• Manage the internal employee app, including loading content by proactively seeking new content to upload, provide app support
• Manage HMT's social media platform, created LinkedIn and Twitter accounts and schedule frequent posts.
• Travel to varies care homes and support Senior Management
Website, Social, UP, Contracts, App, Office, Support, Twitter, Recruitment, Social Media, Onboarding, Content, Management, Linkedin, Interview, Contracts, Administration
2018 - 2019
job
Registration & Website Manager and Communications Manager
Complementary and Natural Healthcare Council.
Executive Office - January 2018 - July 2019
Carrying out a range of activities which support the day-to-day running of the organisation and to provide administrative support to the Chief Executive & Registrar, Registration & Website Manager and Communications Manager. Acting as the main points of contact for enquiries received by CNHC by telephone and email.
Key Results
• Communicating with both applicants and registrants about registration and renewal enquiries.
• Processing applications for registration.
• Updating details on CNHC's register in response to requests from CNHC registrants
• Running routine reports from the database and office held systems to assist with the monitoring and planning of CNHC's work
• Posting CNHC welcome pack to new registrants.
• Issuing renewal reminder and chase emails to registrants weekly.
• Contributing to the accurate and effective maintenance of office systems
• Providing administrative support for the annual random sampling of CNHC registrants'
Continuing Professional Development log and professional indemnity insurance check.
• Providing administrative support to CNHC Case Examiners and disciplinary panels
• Ensuring supplies of stationery and other stock are up to date and ordering supplies
where necessary.
• Managing CNHC's post including franking and posting outgoing, checking and distributing incoming to the relevant staff member.
• Posting hard copies of CNHC's monthly newsletter to offline registrants.
• Posting CNHC leaflets and posters in response to requests.
• Banking cheques.
• Arranging couriers, taxis and booking trains where required.
• Circulating papers and taking minutes of quarterly Board meetings, and distributing in line with set deadlines.
• Maintaining a record of agreed action points
• Collecting and documenting invoice and sending the invoices over to CNHC Accountant
•Planning for meetings of CNHC Profession Specific Boards, CNHC
•Verifying Organisations, panel hearings and other meetings as required. Organising
and managing venues and expense claims.
• Providing administrative support to the Chief Executive & Registrar with the complaint process
•Preparing bundles alongside the Chief Executive & Registrar for hearing
Carrying out a range of activities which support the day-to-day running of the organisation and to provide administrative support to the Chief Executive & Registrar, Registration & Website Manager and Communications Manager. Acting as the main points of contact for enquiries received by CNHC by telephone and email.
Key Results
• Communicating with both applicants and registrants about registration and renewal enquiries.
• Processing applications for registration.
• Updating details on CNHC's register in response to requests from CNHC registrants
• Running routine reports from the database and office held systems to assist with the monitoring and planning of CNHC's work
• Posting CNHC welcome pack to new registrants.
• Issuing renewal reminder and chase emails to registrants weekly.
• Contributing to the accurate and effective maintenance of office systems
• Providing administrative support for the annual random sampling of CNHC registrants'
Continuing Professional Development log and professional indemnity insurance check.
• Providing administrative support to CNHC Case Examiners and disciplinary panels
• Ensuring supplies of stationery and other stock are up to date and ordering supplies
where necessary.
• Managing CNHC's post including franking and posting outgoing, checking and distributing incoming to the relevant staff member.
• Posting hard copies of CNHC's monthly newsletter to offline registrants.
• Posting CNHC leaflets and posters in response to requests.
• Banking cheques.
• Arranging couriers, taxis and booking trains where required.
• Circulating papers and taking minutes of quarterly Board meetings, and distributing in line with set deadlines.
• Maintaining a record of agreed action points
• Collecting and documenting invoice and sending the invoices over to CNHC Accountant
•Planning for meetings of CNHC Profession Specific Boards, CNHC
•Verifying Organisations, panel hearings and other meetings as required. Organising
and managing venues and expense claims.
• Providing administrative support to the Chief Executive & Registrar with the complaint process
•Preparing bundles alongside the Chief Executive & Registrar for hearing
Database, Website, Banking, Support, Monitoring, Development, Office, Insurance, Accountant, Organization, Booking, Processing, UP, Manager
2014 - 2017
job
Clinical Administrator
Lower Clapton Group Practice.
Working to develop and maintain an effective relationship with staff, senior management, and patients. Coordinating specific functions and activities of the clinic, including policies, procedures and resource allocation. Daily support and acting as a point of call for up to 18 nurses covering 12 different GP surgeries. This involved great attention to detail; attending frequent handover meeting minutes on outcomes after nurse's visits to patients. Ensuring any critical information is then directed to the GP while acting diligently, updating nurses on changes throughout the day, patient cancellations or critical incidents.
Key Results
• Responsible for taking minutes within GP meetings. Liaising closely with the operational management with all urgent matters that aroused from the meetings
• Updating GP referral letters and informing them about which nurse will be seeing a patient. Then providing an outcome from the visit.
• Working with induction leaders for new staff to supervise and ensure they are adequately settled in, organising staff cards for access to the system and training on how to use application.
• Answering more than 30 calls daily from patients, GP and hospitals and ensuring messages are relayed to the appropriate nurses. Documenting each call from who called, what it was regarding and who the message was relayed to.
• Broad knowledge of healthcare policies and operating procedures. Skilled in NHS RIO system, dealing with patient profiles (GP information, appointments). Vital to be kept up to date.
• Department budget management, dealing with stock and medical supplies ensuring supplies are not short to help guarantee nurses have the core supplies required to see each patient.
Key Results
• Responsible for taking minutes within GP meetings. Liaising closely with the operational management with all urgent matters that aroused from the meetings
• Updating GP referral letters and informing them about which nurse will be seeing a patient. Then providing an outcome from the visit.
• Working with induction leaders for new staff to supervise and ensure they are adequately settled in, organising staff cards for access to the system and training on how to use application.
• Answering more than 30 calls daily from patients, GP and hospitals and ensuring messages are relayed to the appropriate nurses. Documenting each call from who called, what it was regarding and who the message was relayed to.
• Broad knowledge of healthcare policies and operating procedures. Skilled in NHS RIO system, dealing with patient profiles (GP information, appointments). Vital to be kept up to date.
• Department budget management, dealing with stock and medical supplies ensuring supplies are not short to help guarantee nurses have the core supplies required to see each patient.
Training, Budget, Management, It, Support, Detail, Administrator, UP
2014 - 2014
job
Administrative/ Data Entry Clerk
PRS for Music.
(Temporary Position)
2013 - 2014
job
Administrator/Payroll
Medicspro.
Administrator
2013 - 2013
job
Administrative Assistant / Data Entry Clerk
NCR.
My education
Middlesex University
Bachelors, Business Accounting
Bachelors, Business Accounting
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