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jobs
Strong IT and Telephony skills
Md.Nasimul Haque Shah
,
barking, United Kingdom
Experience
Other titles
Skills
I'm offering
• IT and Telecommunications professional with over 18+ years' experience in managing, implementing, maintaining and troubleshooting circuit switched voice and VoIP networks, Cloud and internet system employing strong technical and interpersonal skills, particularly in collaborating with customers, Sales groups, upper management, outside vendors and internal departments to meet customer requirements and corporate objectives. • Extensive knowledge of: Microsoft Windows Server 2000- 2012R2, Hyper-V, VMware, Microsoft Office, Win98-2010, XP, Active Directory, wired and wireless networking skills LAN/WAN, TCP/IP, DNS, DHCP, desktop, Laptop, server hardware, Crystal report, MSSQL, MYSQL, Hardware & Network, TCP/IP, DNS, DHCP, MS exchange, Email, Active directory, disk imaging, Symantec Antivirus & ghost. • Developed, implemented and supported a complete IT infrastructure for a start-up Mobile Network and VoIP telephony provider, building a mixed Windows and Linux server. • Delivered a transformation of the IT set-up and usage of existing installed software tools for a major shipping company, amalgamating three diverse set-ups in separate offices, to one centralized system consisting of five Windows servers and a Linux mail server, with a Citrix based link to the company's Hong Kong headquarters. • Implemented a comprehensive ERP system (Covering Finance, Procurement, Inventory, and/or Manufacturing and Assets Management) for an Igloo food, Ice- Cream, Coca-Cola & Virgin bottling company, covering different branches throughout Bangladesh, whilst also managing the complete IT system consisting of mixed Windows and Linux servers and 280 workstations. • Application Developer, Database Administrator, and Project Manager in a wide variety of business applications. • Particularly interested in client/server and relational database design using MS-SQL and My-SQL Server. Always interested in migration projects, as well as close interaction with the DB manufacturers.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
Senior System Engineer
Planet Hippo Internet Ltd.
• Remotely monitoring and managing Red Hat/Fedora core/CentOS/Debian/Windows production servers Security Updates / Vulnerability Scans.
• Ensuring that all Security Measures are properly implemented for those clients servers' who have Administration plans, Software installation & configuration according to requirements, Configuration, monitoring, tuning, and maintenance of Web as well as Database Servers, DNS architecting and maintenance.
• Installed & Configured Firewalls such as APF, CSF for Linux Servers Configuring and Maintaining sites and replication between them, experience in working through various control panels which includes WHMCS, cPanel/whm, Plesk, Helm etc, Apache, PHP recompilations to add new modules.
• Ensuring that automated daily/weekly Backups are configured and working perfectly on all new Servers
Experience in Cloud stack, Virtualization technologies like Xen, OpenVZ, KVM
CDN services such as Cloud flare, Encapsulate.
• Monitoring and controlling all supporting team performance and create targets to meet. Arranging training for underlying team member.
• Ensuring that all Security Measures are properly implemented for those clients servers' who have Administration plans, Software installation & configuration according to requirements, Configuration, monitoring, tuning, and maintenance of Web as well as Database Servers, DNS architecting and maintenance.
• Installed & Configured Firewalls such as APF, CSF for Linux Servers Configuring and Maintaining sites and replication between them, experience in working through various control panels which includes WHMCS, cPanel/whm, Plesk, Helm etc, Apache, PHP recompilations to add new modules.
• Ensuring that automated daily/weekly Backups are configured and working perfectly on all new Servers
Experience in Cloud stack, Virtualization technologies like Xen, OpenVZ, KVM
CDN services such as Cloud flare, Encapsulate.
• Monitoring and controlling all supporting team performance and create targets to meet. Arranging training for underlying team member.
Security, Tuning, Cdn, Production, Debian, Web, CentOS, Software, Monitoring, Virtualization, Php, Windows, DNS, Apache, Controlling, Cloud, Database, Training, Administration, Linux
2015 - 2019
job
Manager -IT
Manor IT (UK) Ltd.
• Responsible for the whole IT system Windows server 2000-2012R2, Hyper-V, VMware, Linux server and workstation Windows7-10, XP, LAN, WAN, E-mail, Laptop, Desktop, Printer & Scanner. Install, configure, and troubleshoot
• Responsible for the day to day IT requirements of the company such as user management, AD, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
• Managing Front Office (5 Engineers) and Back Office Multiplications (15 Engineers).
• Provide technical support to employees within an organization, Assist employees in learning new software and peripheral devices.
• Responsible for telecom Using Soft switch Genband SBC S3, VOIP switch, Core4 Switch, VOS switch and Cisco IP phone technology for voice service provisioning and managing media capability. JeraSoft using for the Billing and rate management, Zendesk using for ticket system.
• Giving Operational support and routines. Faulting, provisioning and integration of network elements. Creating and maintaining voice quality SIP, H323 and all type of codec configurations interconnects provisioning and test the connection. Managing Hardware and software upgrades time to time. Ensuring Voice network QOS analysis and trouble shooting. Coordinating with vendors.
• Providing support to customers through Ticketing, Skype, Over Phone call.
• Managing the meetings with the customer and outlines our achieved and consider their needed support which is led to customer satisfaction within Network Performance.
• Monitoring and controlling all supporting team performance and create targets to meet.
• Cooperation to procurement department for purchasing of any IT equipment.
• Supervise all the network operation and confirm the procedure.
• Plan and execute preventive maintenance to the network.
• Responsible for the day to day IT requirements of the company such as user management, AD, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
• Managing Front Office (5 Engineers) and Back Office Multiplications (15 Engineers).
• Provide technical support to employees within an organization, Assist employees in learning new software and peripheral devices.
• Responsible for telecom Using Soft switch Genband SBC S3, VOIP switch, Core4 Switch, VOS switch and Cisco IP phone technology for voice service provisioning and managing media capability. JeraSoft using for the Billing and rate management, Zendesk using for ticket system.
• Giving Operational support and routines. Faulting, provisioning and integration of network elements. Creating and maintaining voice quality SIP, H323 and all type of codec configurations interconnects provisioning and test the connection. Managing Hardware and software upgrades time to time. Ensuring Voice network QOS analysis and trouble shooting. Coordinating with vendors.
• Providing support to customers through Ticketing, Skype, Over Phone call.
• Managing the meetings with the customer and outlines our achieved and consider their needed support which is led to customer satisfaction within Network Performance.
• Monitoring and controlling all supporting team performance and create targets to meet.
• Cooperation to procurement department for purchasing of any IT equipment.
• Supervise all the network operation and confirm the procedure.
• Plan and execute preventive maintenance to the network.
It, Manager, LED, XP, Zendesk, SIP, WAN, Server, Software, Office, Monitoring, Telecom, Hardware, Support, Hyper-V, Voip, Linux, Security, Technology, Network, Service, Windows, Windows server, Test, Integration, Management, Controlling, Linux server, Procurement, Cisco, VMware
2012 - 2015
job
NOC Manager - IT
Networks UK Ltd.
• Defined the system architecture in conjunction with the CTO and COO, using Soft switch Sonus GSX9000, Genband SBC S3, SIP Hive, Digitalk switch technology for voice service provisioning and managing media capability.
• Giving Operational support and routines. Faulting, provisioning and integration of network elements.
• Creating SIP interconnects provisioning and test. Ensuring Voice network QOS analysis and trouble shooting, using protocol SIP5060, H323 and all type of codec configurations.
• Ensuring IP Provisioning, Call Routing, Voice Rate management, Billing and Day to Day Troubleshooting.
• Monitoring and controlling all supporting team performance and create targets to meet. Arranging training for underlying team member, and managing a 24 hour support shift rota.
• Providing customer support through Ticketing system, Skype, Over Phone call.
• Giving Operational support and routines. Faulting, provisioning and integration of network elements.
• Creating SIP interconnects provisioning and test. Ensuring Voice network QOS analysis and trouble shooting, using protocol SIP5060, H323 and all type of codec configurations.
• Ensuring IP Provisioning, Call Routing, Voice Rate management, Billing and Day to Day Troubleshooting.
• Monitoring and controlling all supporting team performance and create targets to meet. Arranging training for underlying team member, and managing a 24 hour support shift rota.
• Providing customer support through Ticketing system, Skype, Over Phone call.
Training, Controlling, Management, Integration, Test, Service, Network, Architecture, Technology, It, Support, Hive, Cto, Monitoring, SIP, Manager
2009 - 2012
job
Manager IT
Raiyan Telecom carrier Ltd.
• Established the IT department, hiring six Systems Engineers to build and manage the IT infrastructure to support a rapidly expanding customer base, consisting mixed Windows 2003, 2008 servers for VoIP traffic management, Linux servers for media services, IIS Web Services and 25 internal workstations, servicing up to 1,500 wholesale clients and over 50,000 retail customers.
• Defined the system architecture in conjunction with the CTO and COO, using Soft switch VoIP, Sippy & Mera, Meta switch TDM and Sysmaster SM7000 switch technology for voice service provisioning.
• Delivered system administrator support Dell Hardware Xen server, HP Hardware, including managing MS-SQL 2005 and MYSQL database server set-ups, as well as troubleshooting web services any system level issues relating to CISCO routers and switching technologies employed and maintaining all Active Directory user group policy definitions.
• Monitoring and controlling all supporting team performance and create targets to meet. Arranging training for underlying team member
• Provided customer support through e-mail, MSN, and Over Phone call.
• Managing a 24 hour support shift rota.
• Defined the system architecture in conjunction with the CTO and COO, using Soft switch VoIP, Sippy & Mera, Meta switch TDM and Sysmaster SM7000 switch technology for voice service provisioning.
• Delivered system administrator support Dell Hardware Xen server, HP Hardware, including managing MS-SQL 2005 and MYSQL database server set-ups, as well as troubleshooting web services any system level issues relating to CISCO routers and switching technologies employed and maintaining all Active Directory user group policy definitions.
• Monitoring and controlling all supporting team performance and create targets to meet. Arranging training for underlying team member
• Provided customer support through e-mail, MSN, and Over Phone call.
• Managing a 24 hour support shift rota.
Technology, Manager, UP, Database server, Wholesale, Administrator, Web, Server, Monitoring, Hardware, Infrastructure, Cto, Support, IIS, Voip, It, Mysql, Architecture, Service, Windows, Management, Web Services, Controlling, It infrastructure, Cisco, Database, Active Directory, Training, Retail, Linux, Sql
2006 - 2009
job
Agent
SeaBorne (Pvt) Ltd.
Agent
2006 - 2006
job
Information Technology Manager
Abdul Monem LTD.
April 2006 to October 2006
Technology, Manager
2004 - 2006
job
Information Technology Manager
Youth Group.
Technology, Manager
2001 - 2004
job
Application Specialist/ Sr. Support Executive
Open Sesame Software Company Ltd.
August 2001 to August 2004
Support
My education
1999
-
2001
University of Pune
Masters, N/a
Masters, N/a
1996
-
1999
Aligarh Muslim University
Bachelors, N/a
Bachelors, N/a
n/a
Masters, Computer management
Masters, Computer management
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