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Arlene Joseph
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I'm offering
atement 21 Topfield Walk, Birmingham, B14 5PP ******@****.*** 07928561182 Arlene Joseph Teamwork and Innovation Leadership and Motivation Analytical Communication Connected A talent for helping people with a great desire to achieve high quality results. Gained key skills through product knowledge and training which results in better efficient calls/ daily performances. CLF champion. Excellent time management skills. Strong work ethic, proactive and enjoys sharing knowledge and contributing to my teams' development. Always seeking ways to help the team/business. Full wall board awareness. A critical thinker who new challenges and analyses information to solve problems. Enjoys using technology and is competent in Microsoft Word, PowerPoint, CRM, Click2Call, Retail Diary etc. Excellent verbal and written communication skill, strong interpersonal and negotiation skills used to resolve customer complaints at FPOC. Takes feedback on board to improve my performance.
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2018 - ?
job
Business Banking Advisor
Royal Bank of Scotland/ NatWest.
Royal Bank of schotland
• Actively focus on delivering a great customer experience by listening, asking questions and agreeing ways forward to help customers thrive by providing fair and good value solutions
• Averaging 65 calls daily while still maintaining great AHT, wrap and hold
• Handle customer calls, ensuring relevant Productivity and Quality measures are achieved for the bank's customers in line with specified risk/ fraud process and procedures.
• Comply with internal and external procedures and regulations including identifying customers through Cloud9, Back Office to minimise conduct, operational and credit risk.
• Use the appropriate skills and knowledge to remain competent and deliver the right customer outcomes.
• Proactively seek coaching and feedback from my line manager and colleagues to support development.
• Demonstrate commitment to diversity and inclusion through recognising the needs of my colleagues and customers.
• Use Good communication- oral and written to liaison with other teams for quick customer resolutions
• Active listening and engagement to detect potential fraud and prevent risk to customer accounts.
• Leading in the day to day running of the business and assisting with regular stock checks and annual stocktaking.
• Minimising controllable costs to reduce company expenditure and wastage
• Responding to general customer enquiries received by phone or email.
• Operating the till and accurately handling cash and credit/debit card transactions.
• Visual Merchandising of Store Front window and choosing best product placement for increased sales.
• Responsible for assisting customers with merchandise or purchasing questions and demonstrating products.
• Actively focus on delivering a great customer experience by listening, asking questions and agreeing ways forward to help customers thrive by providing fair and good value solutions
• Averaging 65 calls daily while still maintaining great AHT, wrap and hold
• Handle customer calls, ensuring relevant Productivity and Quality measures are achieved for the bank's customers in line with specified risk/ fraud process and procedures.
• Comply with internal and external procedures and regulations including identifying customers through Cloud9, Back Office to minimise conduct, operational and credit risk.
• Use the appropriate skills and knowledge to remain competent and deliver the right customer outcomes.
• Proactively seek coaching and feedback from my line manager and colleagues to support development.
• Demonstrate commitment to diversity and inclusion through recognising the needs of my colleagues and customers.
• Use Good communication- oral and written to liaison with other teams for quick customer resolutions
• Active listening and engagement to detect potential fraud and prevent risk to customer accounts.
• Leading in the day to day running of the business and assisting with regular stock checks and annual stocktaking.
• Minimising controllable costs to reduce company expenditure and wastage
• Responding to general customer enquiries received by phone or email.
• Operating the till and accurately handling cash and credit/debit card transactions.
• Visual Merchandising of Store Front window and choosing best product placement for increased sales.
• Responsible for assisting customers with merchandise or purchasing questions and demonstrating products.
Coaching, Customer experience, Visual Merchandising, Sales, Banking, Support, Development, Office, Manager, Product Placement
2011 - 2015
job
Supervisor and Customer Service Representative
Lush Cosmetics.
University College Birmingham
Customer service, Service
2014 - 2014
job
Customer Service Representative
Lush Birmingham.
of the Month
Dixie Enterprise May and September 2009
Dixie Enterprise May and September 2009
Customer service, Service, Enterprise
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