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Experienced and versatile Project Manager
Richard Mabbutt
,
Chester, United Kingdom
Experience
Skills
I'm offering
Versatile and successful Project Manager with a wealth of commercial skills acquired across a wide range of demanding roles with 20 years experience.
Markets
United Kingdom
Germany
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
Project Manager Consultant
HSBC UK.
Remediation & Redress Project - Leading a team of 2 business analysts to deliver key remediation projects for HSBC UK in relation to fees and charges.
Project and program management
2003 - ?
job
Director
Mabco Group Limited.
Providing Project Management consultancy services.
Project and program management
2018 - 2019
freelance
Project Manager Consultant
Handelsbanken.
• Leading a team of 2 business analysts and a wider team of 1st and 2nd line subject matter experts and stakeholders to deliver a suite of business process and procedural change projects for front and back office operations for the Anti-Money Laundering Transformation Programme. Changes managed using agile methodology and JIRA agile management software and included a new workflow & case management solution for back office operations, a new procedural navigation tool for branches, multiple changes to Customer Due Diligence, Products Due Diligence (Client Accounts, Trade Finance, Asset Finance & Invoice Finance), sanctions and escalations processes & procedures.
• Took over the delivery of the final phase of the Anti-Money Laundering Ongoing Monitoring Project to deliver the 1st line Quality Control and Assurance solution for periodic reviews and trigger events.
• Took over the delivery of the final phase of the Anti-Money Laundering Ongoing Monitoring Project to deliver the 1st line Quality Control and Assurance solution for periodic reviews and trigger events.
Project Manager, Jira, Operations, Agile, Management, Finance, Due Diligence, Workflow, Transformation, Monitoring, Office, Software, Manager, Processes
2016 - 2018
freelance
Project Manager Consultant
HSBC.
• Ringfenced Bank Global Trade & Receivables Finance (Commercial Banking) – leading a team of 2 project managers and 5 business analysts to manage the execution phase of 5 migration events over a 4-month period and a suite of new bank ready fast follower changes. With similar responsibilities to my Foreign Currency Account role, this was particularly challenging due to the complex nature of the products and business areas involved and the speed of successive migrations. Key to my success with this role was my ability to juggle multiple priorities and parallel activities and manage me team efficiently to support them.
• Ringfenced Bank Foreign Currency Account (Commercial & Retail Banking) – took over project management of struggling change and implementation workstream to plan and deliver business readiness and implementation management for three high profile deployment events over a 5-month period. Key responsibilities included leading a team of 5 business analysts, translation of technical changes into business impacts and activities (process, procedures, communications), facilitating cross organisation working groups and stakeholder updates, planning, RAIDs, business runbooks, contingency planning and business incident management.
• New Personal Loans Programme – project managed the Change and Implementation work stream through the Initiation Phase. Key responsibilities included engagement of business areas and conducting detailed impact assessments, management of the high-level requirements gathering and process mapping, and creation of the initial implementation roadmap and detailed plan for business area changes.
• Loans Remediation Review Project – initiated a ‘top of bank’ directed review of bespoke lending products for potential regulatory and book management issues. I set-up the project team, review team and associated governance to ensure that the review sample was completed with the appropriate rigour and within tight timeliness. I successfully managed the review through to conclusion, including preparation and presentation of board papers for recommendations and plans for the ongoing book management activities.
• Fraudulent Card Transactions Regulatory Project (Credit & Debit Cards)– project managed the Initiation Phase of this multi-product and multi-brand project to resolve a regulatory breach in preparation for handing over to the offshore project management team for delivery. I was responsible for engaging stakeholders across multiple lines of business, setting up governance, creating the detailed business requirements and process maps. I had to ensure that a detailed plan and handover pack was in place for the delivery resources.
• Ringfenced Bank Foreign Currency Account (Commercial & Retail Banking) – took over project management of struggling change and implementation workstream to plan and deliver business readiness and implementation management for three high profile deployment events over a 5-month period. Key responsibilities included leading a team of 5 business analysts, translation of technical changes into business impacts and activities (process, procedures, communications), facilitating cross organisation working groups and stakeholder updates, planning, RAIDs, business runbooks, contingency planning and business incident management.
• New Personal Loans Programme – project managed the Change and Implementation work stream through the Initiation Phase. Key responsibilities included engagement of business areas and conducting detailed impact assessments, management of the high-level requirements gathering and process mapping, and creation of the initial implementation roadmap and detailed plan for business area changes.
• Loans Remediation Review Project – initiated a ‘top of bank’ directed review of bespoke lending products for potential regulatory and book management issues. I set-up the project team, review team and associated governance to ensure that the review sample was completed with the appropriate rigour and within tight timeliness. I successfully managed the review through to conclusion, including preparation and presentation of board papers for recommendations and plans for the ongoing book management activities.
• Fraudulent Card Transactions Regulatory Project (Credit & Debit Cards)– project managed the Initiation Phase of this multi-product and multi-brand project to resolve a regulatory breach in preparation for handing over to the offshore project management team for delivery. I was responsible for engaging stakeholders across multiple lines of business, setting up governance, creating the detailed business requirements and process maps. I had to ensure that a detailed plan and handover pack was in place for the delivery resources.
Project Management, Business Change Management, Risk Management
2015 - 2016
freelance
Project Manager Consultant
Bank of America (MBNA).
• Responsible for managing a portfolio of three projects as part of a wider Credit Card Migration and Business Transformation Programme through the initiation phase. The projects related to card claims management, inbound correspondence processing and cross organisational workflow.
• Key responsibilities included setting up the project teams, governance and agreeing the goals, scope and high-level requirements.
• I was responsible for leading the selection of vendors for a new business process management (iBPM) solution for workflow and case management to support credit card claims and organisational workflow. I lead the activities through the request for proposal, cost negotiation, selection and approval. As part of this I developed a delivery model and planning proposals. The vendors assessed were Pega, Appian and Clear2Pay.
• I managed the initial prototyping project for the development of an online credit card application workflow using an agile process.
• I managed the request for proposal activities for the selection of the mailroom and scanning vendor and document storage vendor. The vendors assessed were TSYS, Swisspost and RR Donnelly.
• I had to work closely with stakeholders at all levels of the organisation and across both business and technology. The overall programme was mothballed at the end of initiation phase.
• Key responsibilities included setting up the project teams, governance and agreeing the goals, scope and high-level requirements.
• I was responsible for leading the selection of vendors for a new business process management (iBPM) solution for workflow and case management to support credit card claims and organisational workflow. I lead the activities through the request for proposal, cost negotiation, selection and approval. As part of this I developed a delivery model and planning proposals. The vendors assessed were Pega, Appian and Clear2Pay.
• I managed the initial prototyping project for the development of an online credit card application workflow using an agile process.
• I managed the request for proposal activities for the selection of the mailroom and scanning vendor and document storage vendor. The vendors assessed were TSYS, Swisspost and RR Donnelly.
• I had to work closely with stakeholders at all levels of the organisation and across both business and technology. The overall programme was mothballed at the end of initiation phase.
Workflow, UP, Manager, Processing, Online, Organization, Storage, Development, Transformation, Project Manager, Support, Technology, Management, Business transformation, Business Process Management, Agile, Prototyping
2014 - 2015
freelance
Project Delivery Manager Consultant
Co-operative Bank.
Redress & Remediation Portfolio - Working across three programmes, I managed cross programme environment delivery and technology resource plans for the portfolio ensuring appropriate processes and strategies were put in place to reduce constraints and conflicts.
Technology, Manager, Processes
2013 - 2014
freelance
Project Manager Consultant
Bank of America MBNA.
• SAS Data Warehouse & Business Intelligence (Credit Cards) - Project managed a team of 15 across two phases of the programme.
• Proof of Concept – project managed the deployment of a new SAS ‘Proof of Concept’ solution to enable MBNA to perform initial acceptance testing/proving of a new SAS Data Warehouse solution and progress with configuration activities in readiness for later phases. Successfully completed on time and delivered the outputs required for key stakeholder decision.
• Strategic Solution – project managed the design phase of the new solution and planned and managed the delivery of the new software and infrastructure solutions, including rollout to 300 hundred users. Additionally, I provided consultancy to the data migration, code migration and business readiness work streams. I successfully managed interdependencies with other MBNA systems, work streams and third parties.
• Proof of Concept – project managed the deployment of a new SAS ‘Proof of Concept’ solution to enable MBNA to perform initial acceptance testing/proving of a new SAS Data Warehouse solution and progress with configuration activities in readiness for later phases. Successfully completed on time and delivered the outputs required for key stakeholder decision.
• Strategic Solution – project managed the design phase of the new solution and planned and managed the delivery of the new software and infrastructure solutions, including rollout to 300 hundred users. Additionally, I provided consultancy to the data migration, code migration and business readiness work streams. I successfully managed interdependencies with other MBNA systems, work streams and third parties.
Project Management, Risk Management
2011 - 2012
freelance
Project Manager Consultant
Bank of America MBNA.
• Inbound Payments Regulatory Project (Credit Cards) – project managed a team of 15 and budget of £1 million to deliver a solution for making payments available to customers on receipt of the payment information, including payment processing, authorisation risk management and enhancements to online services. I implemented this in extremely challenging timelines to ensure that FSA timelines were achieved.
• Consumer Credit Directive Project (Credit Cards) – Provided project management consultancy in the setting up and shaping of a regulatory project to deliver changes to the calculation and disclosure of representative application information.
• Oracle Upgrade Project –Provided project testing consultancy for several Oracle upgrade initiatives.
• Consumer Credit Directive Project (Credit Cards) – Provided project management consultancy in the setting up and shaping of a regulatory project to deliver changes to the calculation and disclosure of representative application information.
• Oracle Upgrade Project –Provided project testing consultancy for several Oracle upgrade initiatives.
Project Management, Risk Management
2010 - 2011
freelance
Project Manager Consultant
Shop Direct Group.
• Product Warranty Sales Project -project managed a team of 8 and budget of £100k to re-launch the product propositions for product warranties offered by Shop Direct Financial Services and significant improvements to the online customer journey and business processes. I implemented this project within extremely challenging timelines (3 months) to ensure that the new functionality was available for the launch of the new season.
• Royal Mail Carriage & Goods Lost in Transit Project -project managed a team of 12, including three third party suppliers, and a budget of £500k to successfully implement several new delivery services, strategic parcel tracking solution and integration of Royal Mail goods lost in transit parcels into the Claims Management system. I successfully re-engineered claims management processes, the integration to Royal Mail and defined and managed the rollout strategy and business processes to 20 suppliers.
• Competitive Direct Despatch Project - Project managed a team of 8, including one 3rd party supplier, and a budget of £850k to reshape Phase 2 of a project in financial and delivery difficulty and successfully turned it around and delivered it within the scheduled timelines. I delivered new functionality for the real-time management of stock status positions for Shop Direct Suppliers and the rollout strategy and new business processes to 220 suppliers.
• Royal Mail Carriage & Goods Lost in Transit Project -project managed a team of 12, including three third party suppliers, and a budget of £500k to successfully implement several new delivery services, strategic parcel tracking solution and integration of Royal Mail goods lost in transit parcels into the Claims Management system. I successfully re-engineered claims management processes, the integration to Royal Mail and defined and managed the rollout strategy and business processes to 20 suppliers.
• Competitive Direct Despatch Project - Project managed a team of 8, including one 3rd party supplier, and a budget of £850k to reshape Phase 2 of a project in financial and delivery difficulty and successfully turned it around and delivered it within the scheduled timelines. I delivered new functionality for the real-time management of stock status positions for Shop Direct Suppliers and the rollout strategy and new business processes to 220 suppliers.
Project Manager, Budget, Management, Integration, Sales, It, Online, Manager, Processes
2007 - 2010
freelance
Project Manager Consultant
Bank of America MBNA.
• Online Banking Secure Messaging Project (Credit Cards, 2007-2008) – project managed a team of 8 and a budget of £400k to successfully implement new functionality to enable customers to communicate securely with MBNA Card Services via its online account servicing portal. Development and implementation of a back-office message management workflow solution, using Agile, and business processes to enable the bank to respond to messages and report on performance.
• Credit Bureau Regulatory Reporting Project (Credit Cards, 2007-2008) – project managed a team of 5 and budget of £250k to successfully implement several changes to the Credit Bureau reporting feeds to ensure continued compliance to standards.
• Content management and document production system (Credit Cards, 2008) – project managed a team of 8, including one 3rd party supplier, and a budget of £120k to implement a new HP Dialogue content management and document production system for generating and sending re-pricing correspondence to customers.
• Marketing Effectiveness and Insurance Project (Credit Cards, 2009) – project manager for several work streams on a key multimillion-dollar programme to enhance customer contact sales opportunities for Payment Protection, Card Alert and Identity Protection insurances through call centres and online banking. With specific responsibility for the Agile development of the front-end customer service system, delivery of a $400k infrastructure upgrade, systems Integration across 5 applications, functional testing and performance testing.
• Marketing Effectiveness and Insurance Enhancements Project (Credit Cards, 2009 to2010) – project managed a team of 10, including one 3rd party supplier, and a budget of £1m to deliver the final phase of the programme. This included enhancements to the customer service front end system and Online Banking system in relation to Payment Protection, Card Alert and Identity Protection insurances.
• Credit Bureau Regulatory Reporting Project (Credit Cards, 2007-2008) – project managed a team of 5 and budget of £250k to successfully implement several changes to the Credit Bureau reporting feeds to ensure continued compliance to standards.
• Content management and document production system (Credit Cards, 2008) – project managed a team of 8, including one 3rd party supplier, and a budget of £120k to implement a new HP Dialogue content management and document production system for generating and sending re-pricing correspondence to customers.
• Marketing Effectiveness and Insurance Project (Credit Cards, 2009) – project manager for several work streams on a key multimillion-dollar programme to enhance customer contact sales opportunities for Payment Protection, Card Alert and Identity Protection insurances through call centres and online banking. With specific responsibility for the Agile development of the front-end customer service system, delivery of a $400k infrastructure upgrade, systems Integration across 5 applications, functional testing and performance testing.
• Marketing Effectiveness and Insurance Enhancements Project (Credit Cards, 2009 to2010) – project managed a team of 10, including one 3rd party supplier, and a budget of £1m to deliver the final phase of the programme. This included enhancements to the customer service front end system and Online Banking system in relation to Payment Protection, Card Alert and Identity Protection insurances.
Sales, Manager, Online, Insurance, Development, Testing, Infrastructure, Banking, Service, Marketing, Customer service, Integration, Functional testing, Agile, Agile development, Budget, Project Manager
1994 - 2007
freelance
Project Manager Consultant
Older project information available on request..
Project Manager, Manager
My education
2010
-
2015
Open University
Post Graduated Certificate, Technology Management
Post Graduated Certificate, Technology Management
Software Requirements for Business Systems.
Managing Technological Innovation.
1989
-
1992
University of Northumbria at Newcastle
BA (Hons), Government and Public Policy
BA (Hons), Government and Public Policy
1983
-
1989
Wellingborough School
HighSchoolOrEquivalent, N/a
HighSchoolOrEquivalent, N/a
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