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Leadership and Management Development Coaching/ Training/ Facilitation/ Consultancy/ Organisational Development/ Learning and Development Project Management
Mihaela Diaconu
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Accomplished people and leadership development, operations and performance-management professional with 20+ years' experience; solid operations, strategic-planning, business-expansion and growth, and organisational continuous improvement experience. Relentless customer focus.
• Managed and led operational teams, cross-functional teams, and consulted internally, advised and supported local, regional and national teams on people engagement and performance, processes, systems, business and market analysis, and customer engagement strategies with a strong commercial and business results focus. The teams have spanned at times over several divisions, and over different geographical areas within the UK.
• Visionary, influential leader and highly capable change-agent who consistently refines and revitalises strategies
and procedures, introduces innovation, designs change, and facilitates solutions-driven team
collaboration. Results oriented, focusing on collaboration and teamwork.
• Motivated achiever and proven bottom-line contributor with solid record of revenue recovery/ improvement and cost reductions through process redesign, savvy operational management, organisational reengineering, and HR management.
• Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop
action plans, and lead team to meet or exceed targeted goals.
• Effective communicator and relationship-builder with superior detail orientation who gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes.
• Managed and led operational teams, cross-functional teams, and consulted internally, advised and supported local, regional and national teams on people engagement and performance, processes, systems, business and market analysis, and customer engagement strategies with a strong commercial and business results focus. The teams have spanned at times over several divisions, and over different geographical areas within the UK.
• Visionary, influential leader and highly capable change-agent who consistently refines and revitalises strategies
and procedures, introduces innovation, designs change, and facilitates solutions-driven team
collaboration. Results oriented, focusing on collaboration and teamwork.
• Motivated achiever and proven bottom-line contributor with solid record of revenue recovery/ improvement and cost reductions through process redesign, savvy operational management, organisational reengineering, and HR management.
• Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop
action plans, and lead team to meet or exceed targeted goals.
• Effective communicator and relationship-builder with superior detail orientation who gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2013 - ?
freelance
Learning and Development Project Manager/ Leadership, Teams Development and Career Transitions Coach/ Trainer/ Facilitator/ Consultant
Self Employed.
2013-present- Self Employed, London, UK
• Providing well-formulated plans for consulting/ coaching engagements and communicate detailed product knowledge;
• Assessing needs, designing and delivering extensive training programs as part of various projects aiming for specific outcomes;
• Strategy and implementation of change initiatives;
• Defining and directing project goals, objectives, critical success factors, milestones, and risks;
• Designing and developing new business practices, aiming to transform corporate cultures; delivering team solutions, and facilitating people and leadership development/training;
• Design and initiation of mentoring Programme.
Achievements:
• 600+ coaching hours; helping individual clients achieve their work/ leadership/ career related goals;
• Leadership and Management Development programmes partial contribution or full cycle involvement (analysis, design, delivery -training, facilitation, coaching- , monitoring, evaluation)- for a variety of Organisations, SME's and big corporate business alike, across many industries (travel, tech- SaaS, fintech, travel, gaming, betting, marketing AI, etc-, Civil Servants, Healthcare, Chartered Institutions, on a direct contracting, or via Associate/ third party roles.
• Restructured the Member's Mentoring Programme for CIBSE
• Managed the process of identifying need, researching and choosing the right Soft Skills e-Learning partner to enhance the e-Learning training offer of the institution for their membership base, for CIBSE
• Assessed, designed and delivered a change programme with a silo- breaking outcome- improved collaboration, customer satisfaction and brand perception, and business metrics. Delivered various KPI's improvement and a 25% top line revenue improvement for a multimillion EBIDTA business
• Providing well-formulated plans for consulting/ coaching engagements and communicate detailed product knowledge;
• Assessing needs, designing and delivering extensive training programs as part of various projects aiming for specific outcomes;
• Strategy and implementation of change initiatives;
• Defining and directing project goals, objectives, critical success factors, milestones, and risks;
• Designing and developing new business practices, aiming to transform corporate cultures; delivering team solutions, and facilitating people and leadership development/training;
• Design and initiation of mentoring Programme.
Achievements:
• 600+ coaching hours; helping individual clients achieve their work/ leadership/ career related goals;
• Leadership and Management Development programmes partial contribution or full cycle involvement (analysis, design, delivery -training, facilitation, coaching- , monitoring, evaluation)- for a variety of Organisations, SME's and big corporate business alike, across many industries (travel, tech- SaaS, fintech, travel, gaming, betting, marketing AI, etc-, Civil Servants, Healthcare, Chartered Institutions, on a direct contracting, or via Associate/ third party roles.
• Restructured the Member's Mentoring Programme for CIBSE
• Managed the process of identifying need, researching and choosing the right Soft Skills e-Learning partner to enhance the e-Learning training offer of the institution for their membership base, for CIBSE
• Assessed, designed and delivered a change programme with a silo- breaking outcome- improved collaboration, customer satisfaction and brand perception, and business metrics. Delivered various KPI's improvement and a 25% top line revenue improvement for a multimillion EBIDTA business
Management, Manager, Coach, KPI, Development, Monitoring, Facilitator, Ai, Implementation, Fintech, Leadership development, Marketing, E-learning, Leadership, Consulting, Saas, Mentoring, Training, Project Manager, Coaching, Design
2019 - 2019
job
Leadership and Management Development Coach/ Mentor/ Trainer
Impact Futures/ Levy Division.
UK
➢ Working with the Imperial College Trust on behalf of Impact Futures supporting Team Leaders and Mid to Senior Managers across the Trust to develop knowledge, skills and behaviours towards completing the Apprenticeship Standards qualifications, under the new Apprenticeship Levy. In this role I contributed to the design/ re-design of the programmes and delivery on a 1-to-1 and group sessions; individual facilitations and also co-facilitation with third party external specialist partners; as well as developmental feedback.
➢ Working with the Imperial College Trust on behalf of Impact Futures supporting Team Leaders and Mid to Senior Managers across the Trust to develop knowledge, skills and behaviours towards completing the Apprenticeship Standards qualifications, under the new Apprenticeship Levy. In this role I contributed to the design/ re-design of the programmes and delivery on a 1-to-1 and group sessions; individual facilitations and also co-facilitation with third party external specialist partners; as well as developmental feedback.
Design, Mentor, Leadership, Management, Development, Coach
2017 - 2018
job
Leadership and Management Development Coach/ Mentor/ Trainer
3aaa Apprenticeships/ Levy Division.
UK
➢ Worked within various private businesses supporting Team Leader/ Mid Managers, etc; and Regional Managers/ Head of Departments/ Mid to Senior Managers, etc to develop knowledge, skills and behaviours in order to achieve their respective Level 3 or 5 CMI (Chartered Management Institute) qualification, under the new Apprenticeship Levy.
➢ Worked within various private businesses supporting Team Leader/ Mid Managers, etc; and Regional Managers/ Head of Departments/ Mid to Senior Managers, etc to develop knowledge, skills and behaviours in order to achieve their respective Level 3 or 5 CMI (Chartered Management Institute) qualification, under the new Apprenticeship Levy.
Mentor, Leadership, Management, Development, Coach
2016 - 2017
volunteer
Facilitator for the World Business and Executive Coaching Summit
unknown.
Coaching, Executive coaching, Facilitator
2015 - 2015
job
Speaker Liaison Team Leader/ Speaker Coach
TedxCanaryWharf.
Speaker, Coach
2013 - 2013
job
Career Coach
The Career Development Group.
Coach
2008 - 2013
job
Group Product Manager
Gala Coral Group.
(at the time the biggest gaming operator within UK with over 20000 employees- gradually businesses have been sold independently)
• Provided leadership and direction via their expert knowledge to the operations teams on all E-Gaming related matters and used Business Intelligence to identify opportunities to increase electronic gaming machine performance; assessing diverse metrics, such as utilisation, game themes & mix, pricing, margin and machine type;
• Responsibility for developing, aligning and delivering the electronic gaming product strategy;
• Developed third party supplier relationship- improved KPI's related to their delivery: such as breakdown time, customer service metrics (i.e: SLA's), etc;
• Regular market and competitor's analysis to ensure the businesses had the cutting-edge insights to stay ahead of the game. Analysed, protected and grew server-based content profit/ sales through yield management practices, optimising game packs, game margins and game menu configuration;
• Worked closely with Marketing and Customers Insights to develop promotions for new products and tactical promotions on either a regional or national level;
• Improved and implemented operational standards/ processes to deliver exceptional service to all stakeholders, internal and external;
• Directly influenced the implementation of all activities within the Divisions by ensuring Regional Managers have the tools to deliver quality and consistency;
• Project management of specific activities/ product launches/ operational behavioural change initiatives: defined the deliverables, resource requirements and work plan, and managed their development and delivery.
• Performance management of underperforming Clubs/ Shops/ Casinos;
• Improve operations teams and customer's education through player guides, product marketing and utilising product test feedback, and pilot programmes;
• Delivered engaging, informative, well-researched and structured regular presentations, workshops and seminars;
Achievements:
• Consistently improving KPI's; business processes and developing people. Retail and Brand Standards advocate. In a dynamic and continuously growing and changing environment; where technology, regulations, product, customers' needs and behaviours keep changing; my continuously improving, agile and flexible approach has allowed continuous success of the business and teams;
• Over time, I have worked with 5 RM's and 50 different GM's and their teams of Bingo Clubs in South of England; 114- 250 LBO's in London and SE England and the highest EBIDTA Casino in the estate (delivered 25% of the EBIDTA of the division)- Central London;
• The Regions I have been covering have been growing YOY the related product performance on a range throughout different years, from 4%-40%. On billions of £ turnover business overall, and multimillion periodic top line income;
• Provided leadership and direction via their expert knowledge to the operations teams on all E-Gaming related matters and used Business Intelligence to identify opportunities to increase electronic gaming machine performance; assessing diverse metrics, such as utilisation, game themes & mix, pricing, margin and machine type;
• Responsibility for developing, aligning and delivering the electronic gaming product strategy;
• Developed third party supplier relationship- improved KPI's related to their delivery: such as breakdown time, customer service metrics (i.e: SLA's), etc;
• Regular market and competitor's analysis to ensure the businesses had the cutting-edge insights to stay ahead of the game. Analysed, protected and grew server-based content profit/ sales through yield management practices, optimising game packs, game margins and game menu configuration;
• Worked closely with Marketing and Customers Insights to develop promotions for new products and tactical promotions on either a regional or national level;
• Improved and implemented operational standards/ processes to deliver exceptional service to all stakeholders, internal and external;
• Directly influenced the implementation of all activities within the Divisions by ensuring Regional Managers have the tools to deliver quality and consistency;
• Project management of specific activities/ product launches/ operational behavioural change initiatives: defined the deliverables, resource requirements and work plan, and managed their development and delivery.
• Performance management of underperforming Clubs/ Shops/ Casinos;
• Improve operations teams and customer's education through player guides, product marketing and utilising product test feedback, and pilot programmes;
• Delivered engaging, informative, well-researched and structured regular presentations, workshops and seminars;
Achievements:
• Consistently improving KPI's; business processes and developing people. Retail and Brand Standards advocate. In a dynamic and continuously growing and changing environment; where technology, regulations, product, customers' needs and behaviours keep changing; my continuously improving, agile and flexible approach has allowed continuous success of the business and teams;
• Over time, I have worked with 5 RM's and 50 different GM's and their teams of Bingo Clubs in South of England; 114- 250 LBO's in London and SE England and the highest EBIDTA Casino in the estate (delivered 25% of the EBIDTA of the division)- Central London;
• The Regions I have been covering have been growing YOY the related product performance on a range throughout different years, from 4%-40%. On billions of £ turnover business overall, and multimillion periodic top line income;
Test, Manager, Processes, Direction, Server, KPI, Development, Implementation, Workshops, Technology, Service, Sales, Marketing, Content, Customer service, Management, Leadership, Product Manager, Performance Management, Agile, Operations, Retail, Business Intelligence, Project Management
2001 - 2008
job
Area Manager/ Multi-Site Manager/ General Manager; London based
Talarius PLC.
part of Tattersalls Plc- biggest gambling operator in Australia; and RAL Ltd (one of the biggest amusement arcades operators within UK at the time- with over 200 shops: RAL Ltd, which has been sold to Tattersalls Plc in 2007)
Line management responsibilities, business growth, cost control, loss prevention, regulatory compliance and risk, training and people development, general HR management (disciplinaries, appraisals, people development plans management; people improvement plans management, onboarding, rewards and benefits proposals and changes, mentoring and coaching, etc) as an Area Manager- responsible for the people and operations of 15 units on average & 60 people ave.
Achievements:
• Turning around unprofitable businesses (last year with the business, the Area I managed had consistently won all available incentives and delivered 40% yoy growth);
• As a GM I managed 13 units in 3 years, bringing them from underperforming 40% to budget to over performing 150-200% to budget. Built great teams and developed people who later went on building great careers;
Early Career Bucharest, Romania
Line management responsibilities, business growth, cost control, loss prevention, regulatory compliance and risk, training and people development, general HR management (disciplinaries, appraisals, people development plans management; people improvement plans management, onboarding, rewards and benefits proposals and changes, mentoring and coaching, etc) as an Area Manager- responsible for the people and operations of 15 units on average & 60 people ave.
Achievements:
• Turning around unprofitable businesses (last year with the business, the Area I managed had consistently won all available incentives and delivered 40% yoy growth);
• As a GM I managed 13 units in 3 years, bringing them from underperforming 40% to budget to over performing 150-200% to budget. Built great teams and developed people who later went on building great careers;
Early Career Bucharest, Romania
Coaching, Training, Operations, Budget, Mentoring, Management, Onboarding, Compliance, PLC, Growth, Development, Site manager, Regulatory, Performing, Manager
2000 - 2001
job
Project Manager
The Romanian Design Foundation.
Project Manager, Manager
1999 - 2001
freelance
External Consultant
unknown.
1996 - 1999
job
General Manager
Jazz Club.
(managed a team of 25 people)
Volunteering and Causes
Volunteering and Causes
Manager
My education
1993
-
1998
University of Bucharest
Bachelors, Specialisation Nuclear Chemistry
Bachelors, Specialisation Nuclear Chemistry
1989
-
1993
National College Mihai Viteazul
Secondary, Sciences
Secondary, Sciences
?
-
2019
University of London
MSc, Psychology
MSc, Psychology
?
-
2017
The Knowledge Academy
Unspecified, Global Leadership Assessor
Unspecified, Global Leadership Assessor
?
-
2014
The Coaching Academy
Unspecified, N/a
Unspecified, N/a
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