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Multi-talented and multi-skilled senior business and digital consultant
ELIJAH ABULE
,
Maidenhead, United Kingdom
Experience
Other titles
Skills
I'm offering
An independent, multi-talented, multi-skilled, confident, highly motivated and dynamic Hybrid professional with a unique mixture of Business (Sales Force Automation, Service Management & Field Service Operations, Financial Operations, Campaign Management and Marketing), IT (Applications, Data, Infrastructure, Security) and personal attributes and experiences for success at the highest of levels. Privileged to have two decades of business and technical exposure within SME and Enterprise organisations ranging from Telecommunications, Life Sciences, Financial Services, Local and International Governmental Organisation/Agencies, Energy, Education, Professional Engineering, Not for Profit (NFP) to more recent Cloud/Digital Transformation. Possesses good customer facing, stakeholder management skills, an agile technical mind as well as a proven track record of forging solid relationships, leading from the front and delivering results even under pressures, all of which are underpinned by my cores values of Excellence, Commitment and Trust.
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
freelance
CRM Consultant/MI Data Analyst
Capita Education Software Solutions (ESS).
● Appointed to manage improvement of mainly the ESS Sales Operation practices (Leads, Opportunities), business data and management reporting based on Microsoft Dynamics 365 Customer Engagement (CRM) & Microsoft PowerBI
● Responsible for performing initial CRM Data Audit as well as implementing short term measures (Data Cleanse) to address CRM Data Quality for Master data (Accounts).
● Organised review sessions and meetings with cross functional business units (Sales, Marketing, Support) to help define Data Governance strategy (Process, Owners, Rules) going forward.
● Personally developed and worked with CRM support team to develop key Sales reports such as Customer Segmentation, Attrition, Opportunity Overview, Whitespace Analysis.
● Charged with analysis of CRM (Orders)-SAP(Invoice/Bill) systems revenue reconciliation which successfully identified unbilled revenue.
● Provided updates and status reports via presentations to management; MD and Sales Directors.
● Responsible for managing, owning CRM Changes and progressing them via the Capita Division CRM Change board.
● Served as a cloud specialist providing guidance, and service framework for the SIM8 migration projects (migration of SIMS7 to Azure cloud).
● Responsible for performing initial CRM Data Audit as well as implementing short term measures (Data Cleanse) to address CRM Data Quality for Master data (Accounts).
● Organised review sessions and meetings with cross functional business units (Sales, Marketing, Support) to help define Data Governance strategy (Process, Owners, Rules) going forward.
● Personally developed and worked with CRM support team to develop key Sales reports such as Customer Segmentation, Attrition, Opportunity Overview, Whitespace Analysis.
● Charged with analysis of CRM (Orders)-SAP(Invoice/Bill) systems revenue reconciliation which successfully identified unbilled revenue.
● Provided updates and status reports via presentations to management; MD and Sales Directors.
● Responsible for managing, owning CRM Changes and progressing them via the Capita Division CRM Change board.
● Served as a cloud specialist providing guidance, and service framework for the SIM8 migration projects (migration of SIMS7 to Azure cloud).
Service, Framework, Performing, Audit, Management Reporting, CRM support, Analyst, Support, Data quality, Marketing, Dynamics 365, Sales, Management, Audit, Cloud, SAP, Azure, CRM
2017 - 2018
job
PROJECT MANAGER
Society of Operations Engineers.
● Responsible for the project planning, scoping and delivery of a number of critical projects via a single program namely for the SOE transformation projects:
◦ New CRM - Microsoft Dynamics 365 CRM Online (Customer Engagement)
◦ New Website/CMS - PresideCMS,
◦ User Experience UX strategy - Polls, Surveys, Interview, Tagging, Sitemap, Wireframing, Visual Design, Moodboards, Web templates, Static Designs
◦ Integrated with Adestra Email Marketing system
◦ Digital Transformation & Change Management (ADKAR change model).
◦ Replacement for HR system -From HR Locker to Dynamics 365 HR management
● Project Manager charged with overseeing digital transformation of Membership solutions supporting SOE operational services.
● Skilful use of advance tools like Microsoft Project 365 & Online, Project Web App (PWA) and Power BI for analysis of project data and to monitor project health, via insights gained from interactive dashboards and reports.
● Management of all project stakeholders (internal project boards & suppliers/vendors solution design workshops)
● Responsible for facilitating and participating in review and negotiation of Master Service Agreements (MSA) between, SOE, Suppliers and lawyers.
◦ New CRM - Microsoft Dynamics 365 CRM Online (Customer Engagement)
◦ New Website/CMS - PresideCMS,
◦ User Experience UX strategy - Polls, Surveys, Interview, Tagging, Sitemap, Wireframing, Visual Design, Moodboards, Web templates, Static Designs
◦ Integrated with Adestra Email Marketing system
◦ Digital Transformation & Change Management (ADKAR change model).
◦ Replacement for HR system -From HR Locker to Dynamics 365 HR management
● Project Manager charged with overseeing digital transformation of Membership solutions supporting SOE operational services.
● Skilful use of advance tools like Microsoft Project 365 & Online, Project Web App (PWA) and Power BI for analysis of project data and to monitor project health, via insights gained from interactive dashboards and reports.
● Management of all project stakeholders (internal project boards & suppliers/vendors solution design workshops)
● Responsible for facilitating and participating in review and negotiation of Master Service Agreements (MSA) between, SOE, Suppliers and lawyers.
Dynamics 365, Manager, Online, Power, Web, App, Mood boards, BEE, Health, Transformation, Surveys, Workshops, Website, Service, Microsoft Project, Marketing, Management, Interview, Visual design, Wireframing, Power BI, Digital transformation, CMS, CRM, Email marketing, Project Manager, UX, User Experience, Change management, Design
2016 - 2017
job
CRM PROJECT MANAGER
United Nations Specialized Agency - World Intellectual Property Organisation.
September 2016 - February 2017
● CRM Project Manager (Microsoft Dynamics CRM 2016 OnPremise & 365 Online) charged with the responsibility of delivering multiple CRM projects (PROdest, Conference Services, Interpretation Management Services, DSS, and Customer Data Warehouse) within the CRM stream of the AIMS Portfolio.
● Effectively engaged with and managed expectations of mixed levels of WIPO and External stakeholders such as Assistant Director Generals (ADG), Project Executives/Directors, Senior Supplier, IT Enterprise Architect & Information Security, Senior Users, in addition to Project Boards.
● Successfully analysed business requirements, planned and managed the delivery of the PROdest Phase 1 Pilot solution on schedule and within budget using hybrid collaborative (waterfall/agile) methodology. Planned and scoped delivery of Conference Services transition modelled on Microsoft Dynamics CRM 2016/365 Event Management and Marketing modules.
● Utilized project tools and controls such as Exception reports, RAID logs to carefully manage changes to project scope, issue and risk during project delivery.
● Able to manage and develop proper project communications (briefs, highlights, reports, presentations) for Portfolio manager, Project Executives, Project Board, Finance and Procurement.
● Developed productive working relationship with external suppliers such as (implementation partner), Microsoft Business Services & Consulting Services and Merit with regards to Microsoft Cloud CRM Infrastructure and Cloud Security.
● CRM Project Manager (Microsoft Dynamics CRM 2016 OnPremise & 365 Online) charged with the responsibility of delivering multiple CRM projects (PROdest, Conference Services, Interpretation Management Services, DSS, and Customer Data Warehouse) within the CRM stream of the AIMS Portfolio.
● Effectively engaged with and managed expectations of mixed levels of WIPO and External stakeholders such as Assistant Director Generals (ADG), Project Executives/Directors, Senior Supplier, IT Enterprise Architect & Information Security, Senior Users, in addition to Project Boards.
● Successfully analysed business requirements, planned and managed the delivery of the PROdest Phase 1 Pilot solution on schedule and within budget using hybrid collaborative (waterfall/agile) methodology. Planned and scoped delivery of Conference Services transition modelled on Microsoft Dynamics CRM 2016/365 Event Management and Marketing modules.
● Utilized project tools and controls such as Exception reports, RAID logs to carefully manage changes to project scope, issue and risk during project delivery.
● Able to manage and develop proper project communications (briefs, highlights, reports, presentations) for Portfolio manager, Project Executives, Project Board, Finance and Procurement.
● Developed productive working relationship with external suppliers such as (implementation partner), Microsoft Business Services & Consulting Services and Merit with regards to Microsoft Cloud CRM Infrastructure and Cloud Security.
Management, Manager, Hybrid, Online, Enterprise, Dynamics CRM, Infrastructure, Implementation, It, Security, Finance, Marketing, Information Security, Consulting, Procurement, Event, Cloud, Data Warehouse, Agile, Budget, CRM, Project Manager
2015 - 2016
freelance
CRM CONSULTANT (PM Business & Technical)
Eteach Group.
● Responsible to provide an effective single CRM system for Eteach business Group (UK & International).
● Improved and fixed legacy ProspectsoftCRM, subsequent business case approval for migration to Microsoft Dynamics CRM 2016.
● Working and reporting directly with Eteach Senior Management (Managing Director & Owner/CEO) to manage and complete CRM project. Created an improvement and action plan to repair, upgrade and provide an effective CRM system tailored to the needs of Eteach business.
● Developed, presented and advised Eteach management (CEO & MD) on business cases for upgrade of existing CRM platform to cloud version and migration to Microsoft Dynamics CRM, with integration to Exchequer finance system: Exchequer Link and Eteach website portals.
● Lead responsible for delivery plans for the integration and migration to Microsoft Dynamics CRM which was Eteach choice.
● Charged with integrating and replacing current legacy systems and departmental workarounds to provide a single CRM system across the business, interfacing with finance system (Exchequer), Eteach Websites and marketing systems. Second phase covered the Auto-provisioning, Self-service, full CRM - Ecommerce integration and Master Data (Customer/Contact) management and Business Intelligence (Analytics).
● Reengineered the Sales Ordering process: Eteach Quote Manager. Redefined and documented (business flows) the end-to-end process solution to cover "Lead to Quotes to Order to Invoice" Process supporting the New Business (Telesales), Field Sales and Customer Services teams. In addition to defining the Marketing Campaign process "Campaigns to Revenue" covering Campaigns, Activities, Target Contacts, Leads, Quotes, Order and reporting on Campaign activity analysis and revenues.
● Responsible for defining Data Policy to manage importing data into the system to keep it current, creating and implementing daily disciplines to continually cleanse Eteach data, creating and implementing synchronisation processes for customer and contact data.
● Utilized standard and custom suite of reporting tools to produce ad-hoc and custom CRM reports that support the business processes and aid decision making
Personal Projects December 2014 - September 2015
● Personal break.
● Oracle Siebel 15.0 release update, Cross training for Microsoft Dynamics CRM 2013 and 2015 (Achieved Microsoft Certified Specialist certification for Dynamics CRM 2015).
● Improved and fixed legacy ProspectsoftCRM, subsequent business case approval for migration to Microsoft Dynamics CRM 2016.
● Working and reporting directly with Eteach Senior Management (Managing Director & Owner/CEO) to manage and complete CRM project. Created an improvement and action plan to repair, upgrade and provide an effective CRM system tailored to the needs of Eteach business.
● Developed, presented and advised Eteach management (CEO & MD) on business cases for upgrade of existing CRM platform to cloud version and migration to Microsoft Dynamics CRM, with integration to Exchequer finance system: Exchequer Link and Eteach website portals.
● Lead responsible for delivery plans for the integration and migration to Microsoft Dynamics CRM which was Eteach choice.
● Charged with integrating and replacing current legacy systems and departmental workarounds to provide a single CRM system across the business, interfacing with finance system (Exchequer), Eteach Websites and marketing systems. Second phase covered the Auto-provisioning, Self-service, full CRM - Ecommerce integration and Master Data (Customer/Contact) management and Business Intelligence (Analytics).
● Reengineered the Sales Ordering process: Eteach Quote Manager. Redefined and documented (business flows) the end-to-end process solution to cover "Lead to Quotes to Order to Invoice" Process supporting the New Business (Telesales), Field Sales and Customer Services teams. In addition to defining the Marketing Campaign process "Campaigns to Revenue" covering Campaigns, Activities, Target Contacts, Leads, Quotes, Order and reporting on Campaign activity analysis and revenues.
● Responsible for defining Data Policy to manage importing data into the system to keep it current, creating and implementing daily disciplines to continually cleanse Eteach data, creating and implementing synchronisation processes for customer and contact data.
● Utilized standard and custom suite of reporting tools to produce ad-hoc and custom CRM reports that support the business processes and aid decision making
Personal Projects December 2014 - September 2015
● Personal break.
● Oracle Siebel 15.0 release update, Cross training for Microsoft Dynamics CRM 2013 and 2015 (Achieved Microsoft Certified Specialist certification for Dynamics CRM 2015).
Finance, Manager, Processes, Dynamics CRM, Campaign, International, Business cases, Ceo, Support, It, Business Case, Website, Service, Marketing, Sales, Analytics, Integration, Management, Cloud, Training, Oracle, Websites, CRM, Ecommerce, Business Intelligence
2013 - 2014
freelance
PROJECT DEVELOPMENT CONSULTANT
Federal Ministry of Power.
Lead project developer responsible to propose and deliver "Off Grid" electricity solution to rural/remote communities leveraging renewable and sustainable energy sources.
Developer, Development, Energy, Energy
2012 - 2013
job
CRM EXPERT
KPN Group Belgium KPNGB Brussels.
● Senior IT & Business Telecoms consultant to add value to the CMT (Customer Management Technologies) Team expertise.
● Utilised E.Piphany CRM
● Utilised E.Piphany CRM
CRM, Management, It
2011 - 2011
job
ORACLE SIEBEL CRM EXPERT
Saudi Telecommunications Company.
● Responsible for reviewing "As-Is" STC Siebel Architectural components - Server Infrastructure, Application/ Functional Design (Order (Sales) Mgmt., Service/Complaints, Loyalty Mgmt.), Siebel Configuration (Repository Objects), Oracle Database (Sizing and Performance) and Siebel specific Interfaces (P2P and EAI).
● Utilised Oracle Siebel CRM
● Utilised Oracle Siebel CRM
Design, CRM, Oracle, Database, Oracle database, Sales, Service, Infrastructure, Server
2011 - 2011
job
ORACLE CRM EXPERT
ShoreTel.
Provision of Software as Cloud solution consulting services to Marketing department for analysis and design of reports for Sales Process using Oracle CRM OnDemand R17 & Business Analytics modules.
Marketing, Design, CRM, Oracle, Cloud, Consulting, Analytics, Sales, Software
2008 - 2010
job
Founder & CEO
Bridgeway Telecommunications Southern Africa.
Project development of Next Gen Telecommunications services (VoIP, Wireless Broadband, VoD) and Green Energy solutions (Wind, PV) for emerging markets (Southern Africa) with partners GoIP Denmark, DANIDA, Telecommunication De Mozambique (TDM), Neotel South.
Voip, Wireless, Development, Ceo, Energy, Energy, Founder
2010 - 2010
job
CRM Business Analyst, Functional Lead
T-Mobile Poland.
● Designed and validated Siebel specific solution to support Order Sales, Agreement/Contract Management and Customer Retention/Win Back processes via CRP sessions with the customer.
● Utilised Oracle Siebel CRM eCommunications
● Utilised Oracle Siebel CRM eCommunications
CRM, Oracle, Management, Sales, Contract management, Support, Analyst, Retention, Processes
2005 - 2008
freelance
EBUSINESS CONSULTANT/PROJECT MANAGER
Johnson & Johnson (J&J) Ascot.
● Worked on multiple Oracle Siebel CRM projects for J&J affiliates - Ortho-Clinical Diagnostics (OCD), Ethicon (ETH), Biosense Webster Inc (BWI), Advanced Sterilisation Products (ASP) and Ethicon Endo Surgery (EES).
● Utilised Oracle Siebel CRM Life Sciences, Sales, Service, eService, Field Service
● Utilised Oracle Siebel CRM Life Sciences, Sales, Service, eService, Field Service
Project Manager, CRM, Oracle, ASP, Sales, Service, EES, Manager
2007 - 2007
freelance
CRM CONSULTANT
Atos Origin.
● Lead and key contributor for design review and refinement of both businesses and functional processes for LSS phase 2 Siebel functions for SR, Activities, Dispatch Board, Products, Assets, Service Regions, ABS, Assignment Manager and Workflow.
● Utilised Oracle Siebel CRM Service and Field Service
● Utilised Oracle Siebel CRM Service and Field Service
Design, CRM, Oracle, Service, Workflow, Processes, Manager
2006 - 2006
freelance
EBUSINESS CONSULTANT
Cap Gemini.
● External consultant charged with leading the Business Process Review and Process Reengineering of core business processes Technical Support Service (TSS), Spare Part Service (SPS), Call Out Rota (COR) as well as the Access and Security Model for Vega, Alcatel's Siebel eBusiness Global Call Centre/Field Service solution.
● Utilised Oracle Siebel CRM Service and Field Service
● Utilised Oracle Siebel CRM Service and Field Service
CRM, Oracle, Service, Security, Support, Processes
2004 - 2005
job
SENIOR PROJECT & RELATIONSHIP MANAGER
British Telecommunications (BT) Contact Central England.
● Senior Technical Project Manager leading multiple IT and Telecoms implementation and resolution teams to address Siebel CRM Deployments, high risk Siebel OnPremise Platform Upgrades, VOIP/CTI Integration, Voice Quality issues, complex Actuate Reporting and custom Siebel Analytic/OBIEE requirements with highly successful outcomes for a number of BT customer.
● Utilised BT ContactCentral and Oracle Siebel CRM Sales, eCommunications
● Utilised BT ContactCentral and Oracle Siebel CRM Sales, eCommunications
Project Manager, CRM, Oracle, Integration, Sales, It, Voip, Implementation, Manager
2004 - 2004
freelance
CRM EXPERT CONSULTANT
The Bentley Reid Group.
● Assisting client with CRM Project Definition and RFP by understanding, documenting organization operational structure, roles and key business objectives and drivers for Total Wealth Management services such as Investments, Taxation and Trust Mgmt. to clients who have accumulated significant capital.
● Recommended Achiever CRM
● Recommended Achiever CRM
CRM, Management, RFP
2000 - 2003
freelance
EBUSINESS CONSULTANT
Société Internationale Telecom Aéronautique.
● Worked on multiple large scale projects for various SITA Organisations - SITA Service Organisation (SSO), Infrastructure Services Organisation (ISO), Airport & Desktop Services (ADS), SITA-EQUANT Joint Venture (JV).
● CRM Business Project lead, successfully rolled out 3 SITA Global Service Centres (GSC) (Montreal, Amsterdam, Singapore ServiceDesk's/Call Centres).
● CRM integration of Lufthansa and British Airways trouble ticketing systems with SITA GSCs.
● Utilised Oracle Siebel CRM Service, eService, Field Service, EAI
OTHER COMMERCIAL ASSIGNMENTS & CLIENTS
● CRM Business Project lead, successfully rolled out 3 SITA Global Service Centres (GSC) (Montreal, Amsterdam, Singapore ServiceDesk's/Call Centres).
● CRM integration of Lufthansa and British Airways trouble ticketing systems with SITA GSCs.
● Utilised Oracle Siebel CRM Service, eService, Field Service, EAI
OTHER COMMERCIAL ASSIGNMENTS & CLIENTS
CRM, Oracle, Integration, Service, ADS, Infrastructure, Organization
My education
1993
-
1996
University of Buckingham
BSc, Computer Science
BSc, Computer Science
?
-
2014
n/a
Unspecified, Renewable Energy
Unspecified, Renewable Energy
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