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jobs
Politics graduate with experience of customer service and working in all areas of a tiny charity
Katherine Linsley
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Politics graduate with experience of working in a very small but busy charity, an MP's office and over seven years' customer service experience working with a diverse customer base. Enthusiastic, compassionate, hard working and reliable team player with good communication and problem solving skills. Computer skills include Microsoft Office, V-Smart, SPSS and social media.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2012 - ?
job
Libraries, Customer Services Assistant
Croydon Council, Croydon Libraries.
• Customer service including dealing with a diverse customer base including 'challenging' customers, those with disabilities, mental health and substance abuse issues and limited English
• Handling monies including cashing up at end of business, sorting and processing daily, weekly and monthly money along with completing all of the relevant paperwork as well as managing statistics
• Been responsible for the running of the branch: opening, closing, cashing-up, dealing with enquiries that require a more senior member of staff, health & safety, managing staff's workload etc.
• Training new members of staff and interviewing and then managing volunteers and work experience students
• Planning events for each quarter considering the community's needs and our ideas of increasing engagement & running both adults' and children's events including English Conversation, Craft Afternoons, Rhymetimes, Class visits and Author events
• Promotion of branch events including making eye-catching posters and talking with customers
• Creation of displays connected with cultural events or specific dates e.g. WWI centenary, LGBT History Month, Christmas, Mental Health Awareness Week, all linked to stock as well
• Dealing with general enquiries especially those related to IT and stock, inputting data, joining new members and contacting customers, promoting the full-range of library services including online resources
• Awareness and observation of all health & safety matters and risk assessments as well as safeguarding issues
• Planning, setting up and being responsible for our annual 'Summer Reading Challenge' including collecting and collating all of the statistics
• Facilitated visits from outside bodies
• Trainings attended: Emergency First Aid at Work (St John's Ambulance), Fire Warden, Managing Confrontational Behaviour, Dementia Friend
• Handling monies including cashing up at end of business, sorting and processing daily, weekly and monthly money along with completing all of the relevant paperwork as well as managing statistics
• Been responsible for the running of the branch: opening, closing, cashing-up, dealing with enquiries that require a more senior member of staff, health & safety, managing staff's workload etc.
• Training new members of staff and interviewing and then managing volunteers and work experience students
• Planning events for each quarter considering the community's needs and our ideas of increasing engagement & running both adults' and children's events including English Conversation, Craft Afternoons, Rhymetimes, Class visits and Author events
• Promotion of branch events including making eye-catching posters and talking with customers
• Creation of displays connected with cultural events or specific dates e.g. WWI centenary, LGBT History Month, Christmas, Mental Health Awareness Week, all linked to stock as well
• Dealing with general enquiries especially those related to IT and stock, inputting data, joining new members and contacting customers, promoting the full-range of library services including online resources
• Awareness and observation of all health & safety matters and risk assessments as well as safeguarding issues
• Planning, setting up and being responsible for our annual 'Summer Reading Challenge' including collecting and collating all of the statistics
• Facilitated visits from outside bodies
• Trainings attended: Emergency First Aid at Work (St John's Ambulance), Fire Warden, Managing Confrontational Behaviour, Dementia Friend
Training, Customer service, Service, Statistics, It, Community, Health, Safety, Online, Processing, UP
2018 - 2018
job
Communications and Office Coordinator
Give Us Time.
Coordinator, Office
2017 - 2018
internship
Intern
Google Non-Profits.
• Research including potential donors, PR & marketing strategy, fundraising campaigns, journalists and newspapers, our beneficiaries' needs and collating subsequent statistics
• Writing and editing articles for publication including our family stories, post-conference document, articles featured in newspapers and newsletters
• Social media including content, monitoring, planning overall strategy and how they can be used in conjunction with our fundraising campaigns and set up LinkedIn, YouTube & Instagram accounts
• Admin including management of databases, paperwork, statistics and the application process for families & donors, setting up Google Non-Profits, Google Ads and Google Analytics
• Day-to-day finance including processing payments e.g. invoices and payroll and updating the relevant databases and completing paperwork
• Website: managing content including graphics, stories, news, breaks, new guests and hosts, helped to plan the design and content of new website, troubleshooting with website company and liaising with families and hosts
• Event planning including a conference, fundraising Ladies' Lunches and the bi-annual fundraising evening
• Planning, editing, monitoring and carrying-out surveys including the use of Google Forms, on families and welfare officers including looking into what families thought about the effects of their respite break and why many do not send feedback
• Assisting in planning the overall strategy and policies of the charity
• Managing some host's accounts which involves uploading property details, available dates, contacting provisional families who book and then confirming or editing breaks
• General enquiries from families, welfare officers, other charities, hosts and potential donors via email, phone and website
• Running the office when the only one in
• Writing and editing articles for publication including our family stories, post-conference document, articles featured in newspapers and newsletters
• Social media including content, monitoring, planning overall strategy and how they can be used in conjunction with our fundraising campaigns and set up LinkedIn, YouTube & Instagram accounts
• Admin including management of databases, paperwork, statistics and the application process for families & donors, setting up Google Non-Profits, Google Ads and Google Analytics
• Day-to-day finance including processing payments e.g. invoices and payroll and updating the relevant databases and completing paperwork
• Website: managing content including graphics, stories, news, breaks, new guests and hosts, helped to plan the design and content of new website, troubleshooting with website company and liaising with families and hosts
• Event planning including a conference, fundraising Ladies' Lunches and the bi-annual fundraising evening
• Planning, editing, monitoring and carrying-out surveys including the use of Google Forms, on families and welfare officers including looking into what families thought about the effects of their respite break and why many do not send feedback
• Assisting in planning the overall strategy and policies of the charity
• Managing some host's accounts which involves uploading property details, available dates, contacting provisional families who book and then confirming or editing breaks
• General enquiries from families, welfare officers, other charities, hosts and potential donors via email, phone and website
• Running the office when the only one in
Analytics, Social media ads, Social, Internal, UP, Processing, Google, Office, BEE, Monitoring, Surveys, ADS, Statistics, Youtube, Website, Finance, Social Media, Content, Management, Pr, Linkedin, Event, SoMe, Fundraising, Event planning, Instagram, Research, Writing, MArketing Strategy, Google analytics, Design, Marketing
2012 - 2017
job
Carillion Services for Croydon Libraries, Homework Helper
CCS.
helping school children (ages 6-16) with homework mainly Maths, English and Science, grammar, spelling and behaviour as well as general IT
It, Science
My education
2013
-
2016
University of Kent
Bachelors Hons, Politics and International Relations
Bachelors Hons, Politics and International Relations
2006
-
2012
Croydon High School
Secondary,
Secondary,
GCSEs: 10 including English Literature A, English Language A, Maths B, Biology B, French B
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