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Dr Hanna Denny
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Polish
Good
Ready for
My experience
2014 - ?
freelance
UX CONSULTANT & DIRECTOR
H D UX CONSULTANCY LTD.
H D UX Consultancy LTD is a User Experience agency based in Borehamwood (Herts) that concentrates exclusively on
user-centred research, to facilitate design and development of digital products and services.
Key Accomplishments:
• Ensured project success through in-depth UX research and consultancy, conformed all project activities as per given
budget and delivered projects within deadlines.
• Positively impacted on digital transformation of various organisations such as the Valuation Office Agency, Money
Advice Service.
Projects:
Valuation Office Agency:
Digital Contact Centre, Check Challenge Appeal (CCA), Rent and Lease Details (RALD).
Home Office:
OISC - Office of the Immigration Services Commissioner, HMPO - Appointment booking System, DOCD - CRM project,
BRP - Biometric residence permits, The Independent Child Abuse Inquiry, Visa, Boarder Force Control System.
Department of International Trade:
DIT Intranet Discovery project
Money Advice Service:
Debt Advice Journey Discovery project
user-centred research, to facilitate design and development of digital products and services.
Key Accomplishments:
• Ensured project success through in-depth UX research and consultancy, conformed all project activities as per given
budget and delivered projects within deadlines.
• Positively impacted on digital transformation of various organisations such as the Valuation Office Agency, Money
Advice Service.
Projects:
Valuation Office Agency:
Digital Contact Centre, Check Challenge Appeal (CCA), Rent and Lease Details (RALD).
Home Office:
OISC - Office of the Immigration Services Commissioner, HMPO - Appointment booking System, DOCD - CRM project,
BRP - Biometric residence permits, The Independent Child Abuse Inquiry, Visa, Boarder Force Control System.
Department of International Trade:
DIT Intranet Discovery project
Money Advice Service:
Debt Advice Journey Discovery project
Design, User Experience, UX, CRM, Research, Digital transformation, Budget, Service, Transformation, Development, Office, International, Booking
2018 - 2019
job
SENIOR UX RESEARCHER
MONEY ADVICE SERVICE.
Designed and coordinated user research with internal and external users applying a broad spectrum of research
methods which included interviews, field studies, survey, questionnaires, workshops, focus groups, usability test (lab based and remote).
Key Accomplishments:
• Lead usability testing process from developing user recruitment briefs through to test moderation, analysis, report
writing, editing of videos from usability sessions and presenting findings, customer insights and design / business
recommendations to different audience (internal and external) including digital and other MAS teams, Debt Advice
organisations, stakeholders and senior decision makers.
• Analysed research findings and produced high standard deliverables including key themes and insights together
with recommendations, personas and their journeys (as-it-is and future journeys), user needs matrix, user stories,
stakeholders map, and matrix of services across Debt Advise organisations.
methods which included interviews, field studies, survey, questionnaires, workshops, focus groups, usability test (lab based and remote).
Key Accomplishments:
• Lead usability testing process from developing user recruitment briefs through to test moderation, analysis, report
writing, editing of videos from usability sessions and presenting findings, customer insights and design / business
recommendations to different audience (internal and external) including digital and other MAS teams, Debt Advice
organisations, stakeholders and senior decision makers.
• Analysed research findings and produced high standard deliverables including key themes and insights together
with recommendations, personas and their journeys (as-it-is and future journeys), user needs matrix, user stories,
stakeholders map, and matrix of services across Debt Advise organisations.
Design, User research, Writing, UX, Research, Usability, User stories, Test, Researcher, Recruitment, It, Workshops, Usability & UX, Testing, Presenting
2017 - 2017
job
UX RESEARCHER
DEPARTMENT OF INTERNATIONAL TRADE.
Carried out a variety of user research activities including desk research, interviews, workshops, ethnographic study, and surveys with the DIT internal stakeholders (inside and outside of the UK).
Key Accomplishments:
• Successfully delivered DIT Intranet Discovery project with the output that outperformed the project's delivery
requirements.
• Developed user segmentation, personas and provided valuable insights and recommendations that helped
understand user needs and requirements.
• Identified opportunities within debt advice journey that would improve efficiency of debt advice by 20% and reduce
time required to complete the process by 80%.
Key Accomplishments:
• Successfully delivered DIT Intranet Discovery project with the output that outperformed the project's delivery
requirements.
• Developed user segmentation, personas and provided valuable insights and recommendations that helped
understand user needs and requirements.
• Identified opportunities within debt advice journey that would improve efficiency of debt advice by 20% and reduce
time required to complete the process by 80%.
User research, UX, Research, Researcher, Workshops, Desk research, Surveys
2015 - 2017
freelance
UX CONSULTANT & RESEARCHER
VALUATION OFFICE AGENCY.
Proactively worked with Agile teams as a Lead User Experience Researcher. Carried out a broad spectrum of user
research activities which included interviews, observation sessions, surveys, usability tests with external and internal
users (remote and in lab environment). Formulated user research strategy and recruitment to deliver user-centred
design for the online service. Ensured compliance with GDS guidelines and other VOA online services while guiding on
best design practices.
Key Accomplishments:
• Successfully delivered a number of high profile projects (e.g. Rent and Land Details (RALD), Check Challenge Appeal
(CCA), Digital Contact Centre (DCC) project through collaborating with key stakeholders, business analysts, strategy
and technical team, as well as design and development team.
• Met customer and business requirements, created user groups, streamlined user journeys and provided valuable
finding and recommendations that helped understand user needs and requirements.
• Launched first VOA digital customers contact project that reduced the volume of 'back and forth emails' between
customers and the VOA by 22%, reduced the number of email enquiries by 44%, and the number of calls to the general enquiry by 36%.
• Team shortlisted for the prestigious 'IRRV 'Benefits Team of the Year' award.
• Functioned with stakeholders, security and strategy teams to develop Assisted Digital support process.
• Recommended best design practices that are in line with GDS guidelines and other VOA online services.
• Mentored junior researchers.
Work History
research activities which included interviews, observation sessions, surveys, usability tests with external and internal
users (remote and in lab environment). Formulated user research strategy and recruitment to deliver user-centred
design for the online service. Ensured compliance with GDS guidelines and other VOA online services while guiding on
best design practices.
Key Accomplishments:
• Successfully delivered a number of high profile projects (e.g. Rent and Land Details (RALD), Check Challenge Appeal
(CCA), Digital Contact Centre (DCC) project through collaborating with key stakeholders, business analysts, strategy
and technical team, as well as design and development team.
• Met customer and business requirements, created user groups, streamlined user journeys and provided valuable
finding and recommendations that helped understand user needs and requirements.
• Launched first VOA digital customers contact project that reduced the volume of 'back and forth emails' between
customers and the VOA by 22%, reduced the number of email enquiries by 44%, and the number of calls to the general enquiry by 36%.
• Team shortlisted for the prestigious 'IRRV 'Benefits Team of the Year' award.
• Functioned with stakeholders, security and strategy teams to develop Assisted Digital support process.
• Recommended best design practices that are in line with GDS guidelines and other VOA online services.
• Mentored junior researchers.
Work History
Researcher, Online, Development, Usability & UX, Surveys, Support, Recruitment, Security, Compliance, Design, Service, Usability, Agile, Research, UX, User research, User Experience
2014 - 2015
freelance
UX Consultant & Researcher
the Home Office.
UX, Researcher
2012 - 2014
job
UX Designer & Researcher
Ladbrokes.
UX, Researcher
2012 - 2012
freelance
UX Consultant (Freelance)
Radley Yelder.
UX
2011 - 2012
freelance
UX Consultant
Cimex.
UX
2010 - 2011
freelance
UX Consultant (Freelance)
IXD Studio.
UX
2011 - 2011
freelance
Usability Analyst (Freelance)
Rapier.
Usability, Analyst, Usability & UX
2011 - 2011
freelance
UX Architect (Freelance)
Golley Slater.
UX
2003 - 2011
job
UX Researcher & Tutor at EIS Usability Lab
Middlesex University.
UX, Usability, Researcher, Usability & UX
2002 - 2003
job
UX Researcher
University College London Interactive Centre (UCLIC).
2
UX, Researcher
2000 - 2002
job
UX Researcher & Tutor
Interactive Design Centre.
UX, Researcher
1995 - 2000
job
Interpreter
Lingua-Link Translation Services.
My education
?
-
2009
MIDDLESEX UNIVERSITY London
Doctorate, N/a
Doctorate, N/a
?
-
2001
UNIVERSITY OF LONDON QUEEN MARY AND WESTFIELD COLLEGE
MSc, N/a
MSc, N/a
?
-
1998
MIDDLESEX UNIVERSITY London
BSc, Applied Computing
BSc, Applied Computing
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