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jobs
Bookkeeper and Accounts Assistant
Yvette Mburu
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Profile I am a very ambitious individual and am very keen to attain a position in an organisation where I can use my expertise to deliver timely, effective and efficient top class work. I consider myself to be reliable, trustworthy, personable, warm as well as numerate and meticulous. I can effectively and efficiently lead a team, work on own initiative or as part of a team and can deal with accounting duties competently. Professional Development, Training & Other information National Award-MERIT- 2004-2008 AAT Foundation May 2017 - October 2017 AAT Level 3 May 2018-
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
temp
Temp role
Bookkeeper Alexander and Associates.
• Bookkeeping to trail balance.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
Sales, Xero, Bookkeeping, Go
2019 - 2019
temp
Temp role
Bookkeeper Alexander and Associates.
• Bookkeeping to trail balance.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
Sales, Xero, Bookkeeping, Go
2017 - 2019
job
Account Manager and Operations Manager
We Are The Bach and Nest East Properties.
• Balancing and reconciling accounts using Quick Books.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
Marketing, Layout, Administration, Operations, Account Manager, SoMe, Management, Customer service, Operations manager, Service, It, Office, Online, Processing, Manager, ON
2017 - 2019
job
Account Manager and Operations Manager
We Are The Bach and Nest East Properties.
• Balancing and reconciling accounts using Quick Books.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
Marketing, Layout, Administration, Operations, Account Manager, SoMe, Management, Customer service, Operations manager, Service, It, Office, Online, Processing, Manager, ON
2017 - 2017
job
Data Entry
Infrata.
(temporary assignment)
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
Sales
2017 - 2017
job
Data Entry
Infrata.
(temporary assignment)
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
Sales
2016 - 2017
temp
Account Assistant
A2B London.
(temporary assignment)
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
Administration, Budget, Audit, Management, Sales, Office, Accountant, Audit, Booking
2016 - 2017
temp
Account Assistant
A2B London.
(temporary assignment)
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
Administration, Budget, Audit, Management, Sales, Office, Accountant, Audit, Booking
2014 - 2016
job
Accounts Assistant
unknown.
• Assisting the Finance manager with book keeping activities to ensure accounting records are up to date and properly maintained. Using Quick Books
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
Administration, Management, Finance, Service, Banking, Manager, UP
2014 - 2016
job
Accounts Assistant
unknown.
• Assisting the Finance manager with book keeping activities to ensure accounting records are up to date and properly maintained. Using Quick Books
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
Administration, Management, Finance, Service, Banking, Manager, UP
2014 - 2014
temp
Financial Assistant (Temporary Assignment)
Birkbeck University.
• Work closely with the Finance Manager to ensure smooth operation of all finance matters
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
Swift, Finance, Sales, Banking, Support, Production, Processing, Manager
2014 - 2014
temp
Financial Assistant (Temporary Assignment)
Birkbeck University.
• Work closely with the Finance Manager to ensure smooth operation of all finance matters
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
Swift, Finance, Sales, Banking, Support, Production, Processing, Manager
2010 - 2014
job
Customer service advisor/operation specialist and Coordinator
Barclays Bank.
• Cash handling, deposits, withdrawals and money transfer in, on, out or to customer accounts
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
Administration, Training, Customer service, Service, Banking, Development, Coordinator, Software, Processing, UP
2010 - 2014
job
Customer service advisor/operation specialist and Coordinator
Barclays Bank.
• Cash handling, deposits, withdrawals and money transfer in, on, out or to customer accounts
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
Administration, Training, Customer service, Service, Banking, Development, Coordinator, Software, Processing, UP
2006 - 2011
job
Assistant supervisor
IKEA.
• Liaising with customers on a daily basis, problem solving, dealing with queries and complaints
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
Training, Leadership, Management, Customer service, Service
2006 - 2011
job
Assistant supervisor
IKEA.
• Liaising with customers on a daily basis, problem solving, dealing with queries and complaints
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
Training, Leadership, Management, Customer service, Service
My education
Southgate College
Secondary, English and Math
Secondary, English and Math
n/a
BTEC, Travel and Tourism and Business Management
BTEC, Travel and Tourism and Business Management
Southgate College
Secondary, English and Math
Secondary, English and Math
n/a
BTEC, Travel and Tourism and Business Management
BTEC, Travel and Tourism and Business Management
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