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Experienced Director in Catering and Hospitality
Graham Turner
,
Bracknell, United Kingdom
Experience
Other titles
Skills
I'm offering
With over 25 years of operational experience in the Hospitality industry, I can bring to this role a strong ability to organise multiple sites, managing million pound contracts and numerous direct and indirect reports. I welcome a positive and involved team spirit that effectively promotes positive relationships and encourages open communications, trust, and mutual respect. My leadership style has always been to lead by example and from the front.
As a driven individual, I am now looking to work in an energetic and performance-driven environment where talent is not overlooked. I feel your organisation offering this new position is an exciting role and a natural place for a hard working Director like myself who is forward thinking, fully accountable and resilient.
With my present employer, where I have worked for the past 4 years, I am renowned for being able to motivate, mobilise, and coach my fellow colleagues to meet high performance standards, whilst controlling costs and exceeding customer/client expectations.
Experienced in change management, this comes from executive leadership and mentoring, always going the extra mile for the client and employees, listening to feedback through social media and onsite conversations to improve the business and the client experience. Always striving to add value both socially and environmentally in this rapidly changing world.
I also consider myself to be a personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. One of my strongest points is my self-motivation which allows me to perform well under pressure and against aggressive deadlines in any pressurised environment.
Being a highly analytical thinker, I’m able to quickly identify, scrutinise, improve, and streamline complex work processes. My enclosed CV will provide you with greater details of my background and what I have to offer. Thank you for your time and consideration, I look forward to hearing from you.
As a driven individual, I am now looking to work in an energetic and performance-driven environment where talent is not overlooked. I feel your organisation offering this new position is an exciting role and a natural place for a hard working Director like myself who is forward thinking, fully accountable and resilient.
With my present employer, where I have worked for the past 4 years, I am renowned for being able to motivate, mobilise, and coach my fellow colleagues to meet high performance standards, whilst controlling costs and exceeding customer/client expectations.
Experienced in change management, this comes from executive leadership and mentoring, always going the extra mile for the client and employees, listening to feedback through social media and onsite conversations to improve the business and the client experience. Always striving to add value both socially and environmentally in this rapidly changing world.
I also consider myself to be a personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. One of my strongest points is my self-motivation which allows me to perform well under pressure and against aggressive deadlines in any pressurised environment.
Being a highly analytical thinker, I’m able to quickly identify, scrutinise, improve, and streamline complex work processes. My enclosed CV will provide you with greater details of my background and what I have to offer. Thank you for your time and consideration, I look forward to hearing from you.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Account Director (B&I) Compass
unknown.
Looking after a portfolio of contracts that includes, Harrods, Uber, Procter & Gamble (UK), Philips and Computer Associates.
• Turnover circa £30 Million
• Regional management and managing the P&L and logistics around a UK account part of a global contract
• Change management projects, ensuring profitability, turnaround accounts of loss-making contracts
• Delivering CAPEX business models to ensure contract retention
• Built a high performance team, raising engagement rate from 65% to 89% and leading to promotion of two employees to region-level positions.
• Turnover circa £30 Million
• Regional management and managing the P&L and logistics around a UK account part of a global contract
• Change management projects, ensuring profitability, turnaround accounts of loss-making contracts
• Delivering CAPEX business models to ensure contract retention
• Built a high performance team, raising engagement rate from 65% to 89% and leading to promotion of two employees to region-level positions.
Change management, Management, Contracts, Turnaround, Retention, Contracts
2018 - 2018
job
Regional Operations Director (B&I and Education)
Edwards and Ward.
Responsible for the Operations team, overall direct reports of 6 and 900 personnel, turnover of £14 Million and 130 contracts, change management/business transition to further increase profitability, took redundancy due to restructuring of business
• Board member - Making key decisions for future strategy and company expansion
• Recruiting, training, and developing an Operations team to maximise and retain talent
• Managing third party and outsourced client relationships
• Retention strategy/Customer focussed
• Instrumental in reducing costs by 18% and maximising revenue 26%
• Board member - Making key decisions for future strategy and company expansion
• Recruiting, training, and developing an Operations team to maximise and retain talent
• Managing third party and outsourced client relationships
• Retention strategy/Customer focussed
• Instrumental in reducing costs by 18% and maximising revenue 26%
Change management, Training, Management, Contracts, Retention, Contracts
2011 - 2014
job
Regional Business Manager
Pabulum Catering.
Directing all operations for 16 local education/private and Universities /B&I sites across Hampshire, Surrey and South London. (£4 million portfolio)
• Managing full complex P&L across different diverse revenue streams
• Overseeing the profitability of the contracts, meeting and liaising with clients and stakeholders
• Motivating and training staff, improving standards, implementing innovation and standardisation across all sites
• Managing full complex P&L across different diverse revenue streams
• Overseeing the profitability of the contracts, meeting and liaising with clients and stakeholders
• Motivating and training staff, improving standards, implementing innovation and standardisation across all sites
Innovation, Training, Contracts, Contracts, Manager
2009 - 2011
job
Senior Operations Manager
Wilson Vale Catering Management.
Reporting directly to the company Managing Director; ensuring consistent and robust strategic planning and operations leadership across the group.
• Directing the multi-level, multi-skilled Operations Support Team of 10; leading a team of 140; ensuring effective communication, conducting training & development programs, staff appraisals and assessments
• Key clients Kellogg's/Royal College of Nursing (UK &Ireland)/DLA Piper/Wragge & Co and Daily Mirror
• Nurturing client relationships; developing the service offer to grow the business
• Delivering consistent compliance; liaising with external bodies (EHO and local Councils)
• Guiding the design process of new kitchens/restaurants; supervising projects from initial stage to final launch
• Fully controlling P&L; overseeing financial improvements including stronger debt collections strategy and negotiating to ensure procurement at cost effective prices
• Presenting to new potential clients, championing the financial and food ethos of the company
• Directing the multi-level, multi-skilled Operations Support Team of 10; leading a team of 140; ensuring effective communication, conducting training & development programs, staff appraisals and assessments
• Key clients Kellogg's/Royal College of Nursing (UK &Ireland)/DLA Piper/Wragge & Co and Daily Mirror
• Nurturing client relationships; developing the service offer to grow the business
• Delivering consistent compliance; liaising with external bodies (EHO and local Councils)
• Guiding the design process of new kitchens/restaurants; supervising projects from initial stage to final launch
• Fully controlling P&L; overseeing financial improvements including stronger debt collections strategy and negotiating to ensure procurement at cost effective prices
• Presenting to new potential clients, championing the financial and food ethos of the company
Design, Training, Controlling, Strategic Planning, Procurement, Leadership, Compliance, Service, Support, Design process, Development, Presenting, Manager
2005 - 2008
freelance
Consultant Business Services Manager
unknown.
Completing various commercial and development projects working self-employed in a variety of both Kitchen and Front of House and Event roles. Projects including:
• Opening a kitchen for a 'new concept' Pub company, setting up suppliers, menus, standards and employing and training new staff members. Turnover £30million
• Overseeing a soft services contract for a London law firm
• Spearheading the opening of a brand-new eatery at the Millennium Dome; managing from planning stages with the architect right through to positive launch
• Developing a production kitchen for a chain of high street brands; training, increasing kitchen standards and controlling costs
• Interim Soft FM - looking after cleaning, reception and security services for an FM company
• Interim GM for a University managing all outlets, conferencing and banqueting and a local wedding market
• Opening a kitchen for a 'new concept' Pub company, setting up suppliers, menus, standards and employing and training new staff members. Turnover £30million
• Overseeing a soft services contract for a London law firm
• Spearheading the opening of a brand-new eatery at the Millennium Dome; managing from planning stages with the architect right through to positive launch
• Developing a production kitchen for a chain of high street brands; training, increasing kitchen standards and controlling costs
• Interim Soft FM - looking after cleaning, reception and security services for an FM company
• Interim GM for a University managing all outlets, conferencing and banqueting and a local wedding market
Training, Event, Controlling, Reception, Security, Development, Interim, Production, UP, Manager
2003 - 2005
job
Director of Food and Beverage
Burnham Beeches Hotel.
Headhunted to re-structure and develop the kitchen and FOH teams of this Flagship 82-bedroom Hotel, 11 meetings and events suites. (Food Revenue 1.2million)
• Improving the food offering while simultaneously increasing revenue to a satisfactory GP standard
• Achieving one of the highest internal health and hygiene audit scores across the company
• Trusted member of the Senior Management team, involved in all critical decision making
• Developing a new bar and room service SOP
• Training Steven Edwards Masterchef the Professionals Winner 2013, a Commis Chef to win a gold award in an HCTC category at Hotel Olympia and had the number one trainee Chef within the Corus Apprentice Chefs School scheme
• Building client partnerships with the National Football team and high-profile Premiership teams
• Boosting overall trade by 28% through corporate events and wedding bookings
EARLY CAREER
• Improving the food offering while simultaneously increasing revenue to a satisfactory GP standard
• Achieving one of the highest internal health and hygiene audit scores across the company
• Trusted member of the Senior Management team, involved in all critical decision making
• Developing a new bar and room service SOP
• Training Steven Edwards Masterchef the Professionals Winner 2013, a Commis Chef to win a gold award in an HCTC category at Hotel Olympia and had the number one trainee Chef within the Corus Apprentice Chefs School scheme
• Building client partnerships with the National Football team and high-profile Premiership teams
• Boosting overall trade by 28% through corporate events and wedding bookings
EARLY CAREER
Training, Corporate events, Audit, Management, Service, Health, Audit
2001 - 2003
job
Director Chef/Owner
The Walnut Tree.
1998 - 2001
job
Head Chef
Adare Manor Hotel.
1996 - 1998
job
Executive Sous
Marriott Hotel.
1994 - 1996
job
Chef Tournant
Danesfield Hotel.
1993 - 1994
job
Sous Chef
Compleat Angler Hotel.
1991 - 1993
job
Chef de Partie
Stanwell House Hotel.
1989 - 1991
internship
Trainee Manager
Alveston House Hotel.
Manager
My education
n/a
Hndhncorequivalent, Health and Food Safety Level
Hndhncorequivalent, Health and Food Safety Level
?
-
1994
Oxford Brookes University
N/a, Business Management
N/a, Business Management
?
-
1988
Henley on Thames Catering College
Hndhncorequivalent, Licensees
Hndhncorequivalent, Licensees
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