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Strong Digital Technology Specialist
Devron Chambers
,
NEW ROCHELLE, United States
Experience
Other titles
Skills
I'm offering
I have managed over 20+ digital projects including: Enterprise Social Networks, Enterprise Social Media Initiatives, Enterprise Content Management, Digital Marketing Campaigns and IT Business Systems. I’ve engaged stakeholders, understood visions and assembled well-blended teams that have executed the aforementioned projects.
Markets
United States
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Digital Account Manager
Cadent Medical Communications.
☑ Accountable for assigned clients, whether as a client lead or as support for digital projects.
☑ Develop strategic partnerships with clients - knowing when it's right to challenge the norm and offer alternative approaches or solutions
☑ Develop trusting client relationships as an individual but also by championing the team and the wider Syneos Health network
☑ Understand and adhere to technical specifications, client processes and regulations
☑ Develop and maintain relationships with clients and support account teams where further opportunities are possible.
Digital Project Manager/Program Coordinator, My Brother's Keeper New Rochelle
☑ Develop strategic partnerships with clients - knowing when it's right to challenge the norm and offer alternative approaches or solutions
☑ Develop trusting client relationships as an individual but also by championing the team and the wider Syneos Health network
☑ Understand and adhere to technical specifications, client processes and regulations
☑ Develop and maintain relationships with clients and support account teams where further opportunities are possible.
Digital Project Manager/Program Coordinator, My Brother's Keeper New Rochelle
Project Manager, Account Manager, Network, It, Support, Coordinator, Health, Manager, Processes
2007 - ?
job
Network Administrator
Hughes Dermatology.
At Hughes Dermatology I was contracted as an ad hoc desktop support person, later to be hired full-time to monitor the network remotely. The tasks below list the duties rendered to sustain the integrity and workability of the desktop environment.
✓ Successfully setup and configured a 5 end-user Windows XP/Windows 7-based small office wired/wireless LAN consisting of Dell and E-Machines desktops/laptops, WPA, and MAC address filtering
✓ Configured DNS through the use of DYNDNS.org to establish connection of internal network from the outside.
✓ Installed and maintain IP security camera system
✓ Required to understand, and successfully comprehended the business requirements of the office to make the correct decisions when researching and acquiring assets for the company.
✓ Troubleshot hardware and software-based issues including desktop, laptop, and LAN systems using combined tacit and CompTia A+ knowledge.
✓ Liaison between external vendors and office in the event of error between their software and our systems.
✓ Provided technical support services for DNS services.
✓ Conducted routine maintenance of PCs and network bi-weekly using tools such as CCleaner for desktop optimization, virus and vulnerability scans built into the BitDefender Internet Security Suite; and the examination of event logs within the Event Viewer.
✓ Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
✓ Oversaw ManicTime- an open source employee monitoring system software to ensure the enforcement of acceptable use policy.
✓ Manipulated the desktop host file with loopback addresses as the first line of defense in blocking restricted websites.
✓ Implemented remote management of desktops and laptops using LogMeIn, WebEx, and Crossloop
✓ Removed viruses and spyware from infected computer systems using BitDefender Internet Security software installed on each individual desktop.
✓ Successfully setup and configured a 5 end-user Windows XP/Windows 7-based small office wired/wireless LAN consisting of Dell and E-Machines desktops/laptops, WPA, and MAC address filtering
✓ Configured DNS through the use of DYNDNS.org to establish connection of internal network from the outside.
✓ Installed and maintain IP security camera system
✓ Required to understand, and successfully comprehended the business requirements of the office to make the correct decisions when researching and acquiring assets for the company.
✓ Troubleshot hardware and software-based issues including desktop, laptop, and LAN systems using combined tacit and CompTia A+ knowledge.
✓ Liaison between external vendors and office in the event of error between their software and our systems.
✓ Provided technical support services for DNS services.
✓ Conducted routine maintenance of PCs and network bi-weekly using tools such as CCleaner for desktop optimization, virus and vulnerability scans built into the BitDefender Internet Security Suite; and the examination of event logs within the Event Viewer.
✓ Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
✓ Oversaw ManicTime- an open source employee monitoring system software to ensure the enforcement of acceptable use policy.
✓ Manipulated the desktop host file with loopback addresses as the first line of defense in blocking restricted websites.
✓ Implemented remote management of desktops and laptops using LogMeIn, WebEx, and Crossloop
✓ Removed viruses and spyware from infected computer systems using BitDefender Internet Security software installed on each individual desktop.
Hardware, XP, Loopback, Administrator, Internet, Monitoring, Software, Office, BEE, Wireless, Websites, Support, Mac, DNS, Open source, Security, Network, Windows, Management, Event
2017 - 2018
freelance
volunteer developers to create the MBKNewRo.com website
MBKNewRo.com.
☑ Strategized and created the @MBKNewRo social media presence on Facebook, Twitter and Instagram
☑ Developed a content calendar to guide volunteers with posting to social media.
☑ Developed four newsletters in Mailchimp which were delivered to the MBKNewRo readership
☑ Led a team of video production personnel to Livestream a workshop on Implicit Bias with renowned Dr. Bryant Marks.
☑ Worked with community partners and organizations to create the Take a Student Amabassador to Work Day program - matching 31 high school students with 14 regional employers to explore careers in journalism, law, engineering, finance and public relations
☑ Worked with City School District of New Rochelle and New Rochelle Library to create a community reads intitiative called "New Rochelle All on the Same Page"
☑ Developed a content calendar to guide volunteers with posting to social media.
☑ Developed four newsletters in Mailchimp which were delivered to the MBKNewRo readership
☑ Led a team of video production personnel to Livestream a workshop on Implicit Bias with renowned Dr. Bryant Marks.
☑ Worked with community partners and organizations to create the Take a Student Amabassador to Work Day program - matching 31 high school students with 14 regional employers to explore careers in journalism, law, engineering, finance and public relations
☑ Worked with City School District of New Rochelle and New Rochelle Library to create a community reads intitiative called "New Rochelle All on the Same Page"
Finance, Social, LED, Workshop, Guide, Production, Community, Twitter, Engineering, Social Media, Website, Content, Mailchimp, Facebook, Instagram, Public relations, Video
2014 - 2017
job
Digital Project Manager, Acorda Therapeutics
unknown.
☑ Enterprise Social Network - managed the day-to-day operations of the organization's enterprise social network, Synapse; Company social influencer with the role of engaging employees to adopt company's Twitter-like social network platform
☑ Enterprise Social Media - managed the day-to-day operations of the company's social media monitoring tool; served as the gatekeeper and administrator of all social tools and networks
☑ Enterprise Content Management - architected, project managed and launched three iterations of the Acorda iHub (BigTinCan), a content management tool designed to disseminate marketing, compliance, and company-related material to over 200+ Field Sales and Medical Affairs employees via iPad
☑ Digital Marketing Campaigns - worked with cross-functional teams of marketers, creative agencies, medical, regulatory and legal people to ideate, plan and execute an internal digital marketing campaign designed to increase engagement amongst the Field Sales and Medical teams.
☑ Commercial/IT Business Systems - procured and project managed the development of a digitized business process application designed to allow Field Sales representatives to enter purchase orders; approval from multiple levels within the field sales and compliance organizations; and exporting of data for Sunshine reporting, utilizing ProcessMaker - an industry leading business process management software. Managed the creation of a communication tool with the aim of facilitating communication between Area Business Managers and Regional Reimbursement Directors. Architected and project managed the implementation of a SharePoint calendaring system designed to help the Commercial team organize cross-functional activities 18 months out. Continued the management of the groups, profiles and administration of Airwatch MDM.
☑ Enterprise Social Media - managed the day-to-day operations of the company's social media monitoring tool; served as the gatekeeper and administrator of all social tools and networks
☑ Enterprise Content Management - architected, project managed and launched three iterations of the Acorda iHub (BigTinCan), a content management tool designed to disseminate marketing, compliance, and company-related material to over 200+ Field Sales and Medical Affairs employees via iPad
☑ Digital Marketing Campaigns - worked with cross-functional teams of marketers, creative agencies, medical, regulatory and legal people to ideate, plan and execute an internal digital marketing campaign designed to increase engagement amongst the Field Sales and Medical teams.
☑ Commercial/IT Business Systems - procured and project managed the development of a digitized business process application designed to allow Field Sales representatives to enter purchase orders; approval from multiple levels within the field sales and compliance organizations; and exporting of data for Sunshine reporting, utilizing ProcessMaker - an industry leading business process management software. Managed the creation of a communication tool with the aim of facilitating communication between Area Business Managers and Regional Reimbursement Directors. Architected and project managed the implementation of a SharePoint calendaring system designed to help the Commercial team organize cross-functional activities 18 months out. Continued the management of the groups, profiles and administration of Airwatch MDM.
It, Social media monitoring, Social, Manager, Enterprise, Administrator, Regulatory, Campaign, Monitoring, Software, Development, Implementation, Twitter, Digital Marketing, Compliance, Network, Sales, Content, Management, Content Management, SharePoint, Business Process Management, Project Manager, Administration, Marketing, Social Media
2011 - 2014
job
IT Technician II/Mobile Device Administrator
Acorda Therapeutics.
IT Technician II/MDA provides first line IT Helpdesk support to internal and remote users. This individual manages user's requests from the IT Helpdesk system, assisting them with, hardware, software, Airwatch, and Blackberry issues.
✓ Maintains, analyzes, troubleshoots and repair computers, peripherals and printers.
✓ Installs, upgrades and troubleshoots all Windows Operating systems and MAC Operating Systems and corporate approved Windows and MAC compatible applications.
✓ Ensures IT Helpdesk system is monitored every 15 minutes.
✓ Provides first line technical support via IT Helpdesk, phone or email.
✓ Ensures all activated IT policies, SOP's and work instructions are read and understood by end users.
✓ Maintains and troubleshoots network connectivity as assigned.
✓ Initiates, monitors and manages issues that require escalation to service providers.
✓ Logs all end user support calls in the IT Helpdesk system.
✓ Maintains a log of software and hardware issues detected in the IT Helpdesk.
✓ Must be able to meet required response times for IT Helpdesk requests via email of one hour during business hours (7am-7pm EST) and two hours after business hours and on holidays.
✓ Conducts IT asset inventory as necessary.
✓ Conducts research through manuals, documentation files and other resources to solve problems.
✓ Acquired a rep for Verizon for ordering, account information, and account management
✓ Created reports for the Verizon accounts letting us know the standing of the account.
✓ Made amendments to the wireless accounts on Verizon to prevent erroneous and overage charges.
✓ Worked with AT&T to cut our monthly bill by $20,000, resulting in a savings of $157,270 for 2013 year.
✓ Provided monthly reports with the status of each wireless account, expanding on the inherited reports.
✓ Within 3 months, attained a full administrative role of Airwatch- our Mobile Device Management system.
✓ Created and maintained profiles within Airwatch
✓ Created and maintained groups within Airwatch
✓ Managed mobile devices utilizing Microsoft Exchange's MDM component.
✓ Office 365 support, maintenance and adminstration (account provisioning, email setup, desktop provisioning)
✓ Configured and managed Active Directory Security groups
✓ Helped alleviate the migration pressures from Exchange 2007 to Exchange 2010 for the Airwatch user base.
✓ Provided iPhone and iPad support for Acordan user base.
✓ Maintained a solid inventory of mobile device peripherals, not allowing it to be depleted
✓ Maintains, analyzes, troubleshoots and repair computers, peripherals and printers.
✓ Installs, upgrades and troubleshoots all Windows Operating systems and MAC Operating Systems and corporate approved Windows and MAC compatible applications.
✓ Ensures IT Helpdesk system is monitored every 15 minutes.
✓ Provides first line technical support via IT Helpdesk, phone or email.
✓ Ensures all activated IT policies, SOP's and work instructions are read and understood by end users.
✓ Maintains and troubleshoots network connectivity as assigned.
✓ Initiates, monitors and manages issues that require escalation to service providers.
✓ Logs all end user support calls in the IT Helpdesk system.
✓ Maintains a log of software and hardware issues detected in the IT Helpdesk.
✓ Must be able to meet required response times for IT Helpdesk requests via email of one hour during business hours (7am-7pm EST) and two hours after business hours and on holidays.
✓ Conducts IT asset inventory as necessary.
✓ Conducts research through manuals, documentation files and other resources to solve problems.
✓ Acquired a rep for Verizon for ordering, account information, and account management
✓ Created reports for the Verizon accounts letting us know the standing of the account.
✓ Made amendments to the wireless accounts on Verizon to prevent erroneous and overage charges.
✓ Worked with AT&T to cut our monthly bill by $20,000, resulting in a savings of $157,270 for 2013 year.
✓ Provided monthly reports with the status of each wireless account, expanding on the inherited reports.
✓ Within 3 months, attained a full administrative role of Airwatch- our Mobile Device Management system.
✓ Created and maintained profiles within Airwatch
✓ Created and maintained groups within Airwatch
✓ Managed mobile devices utilizing Microsoft Exchange's MDM component.
✓ Office 365 support, maintenance and adminstration (account provisioning, email setup, desktop provisioning)
✓ Configured and managed Active Directory Security groups
✓ Helped alleviate the migration pressures from Exchange 2007 to Exchange 2010 for the Airwatch user base.
✓ Provided iPhone and iPad support for Acordan user base.
✓ Maintained a solid inventory of mobile device peripherals, not allowing it to be depleted
It, Administrator, SOLID, Software, Office, Wireless, Hardware, Support, Mac, Security, Office 365, Service, Network, Windows, Management, Exchange, Active Directory, Account management, Research
My education
?
-
2009
MONROE COLLEGE
Bachelors, Information Technology
Bachelors, Information Technology
?
-
2007
Monroe College
ASc, Computer Information
ASc, Computer Information
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