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IT Tech Support Analyst / Jr. Network Admin, in windows server & engineering
Janice Hamilton
,
Brooklyn, United States
Experience
Other titles
Skills
I'm offering
A hybrid skillset of being a technical support analyst combined with a (jr-mid level) network administrator in windows server & engineering environment infrastructure. Experience with servers are (physical & virtual & VMware Vsphere). I help end-users from an analyst & administrator perspective. I perform various server support tasks on application servers; in collaboration with Microsoft and vendor(s). My skillset is diverse and can take on a technical issue involving (hardware, software, SQL applications, networking). Configuration & deployment of network devices & PC's in a single domain with security compliance. Administration in Office365 for user accoutns, use of various remote tools
Markets
United States
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
freelance
Independent Consultant
UBS, Wagner & Weber, White & Case Law.
Network Administrator/Technical Support Analyst (contracts)
Onsite at clients: (UBS, Wagner & Weber, White & Case Law, Swiss Reinsurance, ASI)
Windows client/server & engineering environment with VMware vSphere (Server 2012, 2008) w/Active directory, various server support tasks. Technical support of (software, networking, applications) to end users (MAC +PC) clients using remote tools + on-site support to troubleshoot and solve computer issues.
Onsite at clients: (UBS, Wagner & Weber, White & Case Law, Swiss Reinsurance, ASI)
Windows client/server & engineering environment with VMware vSphere (Server 2012, 2008) w/Active directory, various server support tasks. Technical support of (software, networking, applications) to end users (MAC +PC) clients using remote tools + on-site support to troubleshoot and solve computer issues.
VMware, Active Directory, Networking, Windows, Network, Engineering, Contracts, Support, Analyst, Mac, Software, Server, Client/server, PC, Administrator, Contracts
2014 - 2015
freelance
Network Administrator (consultant)
RICG Company.
Active directory admin in server 2008, server admin on server 2008 (VMware vSphere virtual servers/physical servers) various server support tasks. Technical support of (software, networking, applications) to 80 end users (MAC +PC) clients using remote tools + on-site. ITIL ITSM via Zendesk.
VMware, ITIL, Active Directory, Networking, Network, Support, Mac, Software, Server, PC, Administrator, Zendesk
2008 - 2014
freelance
Systems Analyst
NY Presbyterian Hospital.
(Contractor)
Systems Active Directory administration, maintenance, troubleshooting, patching, monitoring of hardware/ software issues in a client/server (XP/Server 2003/2008) platform. Light PowershellWSUS and clinical application administration with light MS-SQL queries.
Provide operational support of corporate, clinical data acquisition and control system in an application team. Client windows XP imaging, TCP/IP networking analysis of client/server issues. Install Microsoft patches, security checklists and assign server permissions on windows server 2003/2008. Manage and modify local server scripts, backup jobs.
Systems Active Directory administration, maintenance, troubleshooting, patching, monitoring of hardware/ software issues in a client/server (XP/Server 2003/2008) platform. Light PowershellWSUS and clinical application administration with light MS-SQL queries.
Provide operational support of corporate, clinical data acquisition and control system in an application team. Client windows XP imaging, TCP/IP networking analysis of client/server issues. Install Microsoft patches, security checklists and assign server permissions on windows server 2003/2008. Manage and modify local server scripts, backup jobs.
Analyst, XP, Monitoring, Client/server, Server, Software, Backup, Hardware, TCP/IP, Sql, Support, Security, Windows server, Windows, Networking, Active Directory, Administration
2000 - 2007
job
Systems Administrator / Computer Engineer
ABC / Disney, Inc.
Maintenance, monitoring, upgrades, troubleshooting of over 350 servers on NY LAN
Responsible for standard and custom server builds running windows 2000/2003
Configured servers as needed for: File, Application, Print, MSSQL, DNS, and Web servers.
Exchange front end configuration
Windows 2000/2003 Advanced Server "clustering sets "setup and implementation.
Active Directory administration. Support of the network systems routine activities including activity planning, monitoring network access, performance tuning, memory management, implement applications and utilities, troubleshooting daily system technical issues and support. Reports on network/server capacity. Upgrade all servers with the latest BIOS, firmware, and service packs, hotfixes, and drivers. Backup/Restore data using Tivoli backup system. Maintain network system load balance; Implement system fault tolerance, clustering systems; SAN storage snapshots. Network monitoring and troubleshooting and reporting on network server capacity using (HP Openview, SCOM (System Center Operations Manager).
Sr. Systems Specialist / Data Center Network Operations
Lan Administration includes Windows 2000 and 2003 server active directory domain administration. Network technician functions in mixed mode environment for configuring NT 4.0/Windows 2000 O/S Servers, Cisco Catalyst 4000 switches administration & administration in a TCP/IP ethernet topology.
Maintenance of servers via applying service packs upgrades, hot fixes, server configuration databases using Ms-Excel and MS-Office Suite. Scheduling back-up jobs via Veritas Netbackup. Network monitoring and troubleshooting using HP Openview, MOM (Microsoft Operations Manager) for troubleshooting and reporting on network/server capacity. Configuration, support and maintenance of over 350 Windows NT 4.0/2000 to upgrade 2003 Servers.
Support for IIS 4.0/5.0, RAS, Proxy, file, print, fax server administration.
System maintenance and technical support using (Veritas NetBackup ver 4.5/5.0) client/server application for backup/restore of data.
Assisted in disaster recovery procedures for failed UPS (power outage), failed RAID 5 disk and crashed servers.
Responsible for standard and custom server builds running windows 2000/2003
Configured servers as needed for: File, Application, Print, MSSQL, DNS, and Web servers.
Exchange front end configuration
Windows 2000/2003 Advanced Server "clustering sets "setup and implementation.
Active Directory administration. Support of the network systems routine activities including activity planning, monitoring network access, performance tuning, memory management, implement applications and utilities, troubleshooting daily system technical issues and support. Reports on network/server capacity. Upgrade all servers with the latest BIOS, firmware, and service packs, hotfixes, and drivers. Backup/Restore data using Tivoli backup system. Maintain network system load balance; Implement system fault tolerance, clustering systems; SAN storage snapshots. Network monitoring and troubleshooting and reporting on network server capacity using (HP Openview, SCOM (System Center Operations Manager).
Sr. Systems Specialist / Data Center Network Operations
Lan Administration includes Windows 2000 and 2003 server active directory domain administration. Network technician functions in mixed mode environment for configuring NT 4.0/Windows 2000 O/S Servers, Cisco Catalyst 4000 switches administration & administration in a TCP/IP ethernet topology.
Maintenance of servers via applying service packs upgrades, hot fixes, server configuration databases using Ms-Excel and MS-Office Suite. Scheduling back-up jobs via Veritas Netbackup. Network monitoring and troubleshooting using HP Openview, MOM (Microsoft Operations Manager) for troubleshooting and reporting on network/server capacity. Configuration, support and maintenance of over 350 Windows NT 4.0/2000 to upgrade 2003 Servers.
Support for IIS 4.0/5.0, RAS, Proxy, file, print, fax server administration.
System maintenance and technical support using (Veritas NetBackup ver 4.5/5.0) client/server application for backup/restore of data.
Assisted in disaster recovery procedures for failed UPS (power outage), failed RAID 5 disk and crashed servers.
IIS, UP, Manager, Power, Utilities, Tuning, SAN, Administrator, Monitoring, Firmware, Web, Client/server, Server, Storage, Mode, Office, Excel, Implementation, Backup, TCP/IP, DNS, Support, Service, Network, Windows, Management, Exchange, Cisco, Active Directory, Print, MSSQL, Administration
My education
BMCC College CUNY
ASc, Allied Health Science
ASc, Allied Health Science
John Jay College CUNY
N/a, N/a
N/a, N/a
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