$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Nisha Suzanne M Vaid
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2016 - 2016
job
Relationship Personal Banker
State Bank of India.
(This was a short role as I had undergone an injury that didn't permit me to continue)
Job Role:
• Responsible for the development of new business, cross selling to existing and new customers
• Management of customer relationship and building brand loyalty
• Maintaining the Marketing collaterals and displays at the branch to help generate more leads and enquiries
• Efficiently following the compliance and legal processes
• Responsible for performing intermediate duties and support branch operational activities
• Natural attention to detail, ensuring accurate paperwork and processing of all transactions
• Promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff member for new services
Job Role:
• Responsible for the development of new business, cross selling to existing and new customers
• Management of customer relationship and building brand loyalty
• Maintaining the Marketing collaterals and displays at the branch to help generate more leads and enquiries
• Efficiently following the compliance and legal processes
• Responsible for performing intermediate duties and support branch operational activities
• Natural attention to detail, ensuring accurate paperwork and processing of all transactions
• Promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff member for new services
Marketing, Management, Compliance, Support, Development, Detail, Natural, Performing, Processing, Processes, ME
2016 - 2016
job
Subscriptions and Customer Relations Advisor BSI
British Standard Institution.
Responsible for being the front face of the company and management of existing and new customers for BSI. Management of the annual subscription customers and extending customer advisory services to help build customer satisfaction leading to brand loyalty and retention. Increasing the company's revenue by cross-sell and up-sell for the Marketing, Business Development and Sales Teams leading to greater customer engagement with BSI.
Achievements:
• Consistently overachieving daily targeted number of customer connects: Achieving 45-50 connects against target of 35 (Avg 135% achievement)
• Regularly rated 10 on 10 in the customer service satisfaction report
• Frequently felicitated for my customer service management skills by the head of department during quarterly departmental review meetings
• Recognised for providing highest number of leads to Sales Team
• Getting regular compliments by the heads of departments for my phone etiquette and customer interaction skills
Self-Development Initiatives at BSI:
• Attended a digital marketing training and getting acquainted to the tools we use to promote online Marketing campaigns
• One of few people who applied (and got accepted) for Digital Marketing apprentice, two year course through BSI
• Self-initiated and made suggestions (submitted to the Marketing Head) for the points to include on the BSI Shop Registration page to ease a customer's navigation during their purchases; and help increase sales.
Job Role:
• Customer services management leading to direct contact with the customer and micro-managing their requirements for unlimited customer satisfaction Retaining membership and loyalty by building trust and providing all round customer satisfaction
• Identifying, cross selling and upselling to potential customers who are unaware of our products like MUNL, PAS, PLUS, BSOL and calling lapsed members to renew their Membership or purchase annual membership, all of which leads to the company's overall growth in revenue
• Navigating customers on the BSI website to help make it more user-friendly, responding to standards enquiries and catering to general customer enquiries
• Making quotes, placing product orders, creating Membership accounts and invoice query management
• Identifying Marketing events and promotions and forwarding them to the relevant Marketing teams of BSI.
• Processing and maintaining Membership subscription relationships with BSI.
• Responsible for Membership and Customer retention management.
Achievements:
• Consistently overachieving daily targeted number of customer connects: Achieving 45-50 connects against target of 35 (Avg 135% achievement)
• Regularly rated 10 on 10 in the customer service satisfaction report
• Frequently felicitated for my customer service management skills by the head of department during quarterly departmental review meetings
• Recognised for providing highest number of leads to Sales Team
• Getting regular compliments by the heads of departments for my phone etiquette and customer interaction skills
Self-Development Initiatives at BSI:
• Attended a digital marketing training and getting acquainted to the tools we use to promote online Marketing campaigns
• One of few people who applied (and got accepted) for Digital Marketing apprentice, two year course through BSI
• Self-initiated and made suggestions (submitted to the Marketing Head) for the points to include on the BSI Shop Registration page to ease a customer's navigation during their purchases; and help increase sales.
Job Role:
• Customer services management leading to direct contact with the customer and micro-managing their requirements for unlimited customer satisfaction Retaining membership and loyalty by building trust and providing all round customer satisfaction
• Identifying, cross selling and upselling to potential customers who are unaware of our products like MUNL, PAS, PLUS, BSOL and calling lapsed members to renew their Membership or purchase annual membership, all of which leads to the company's overall growth in revenue
• Navigating customers on the BSI website to help make it more user-friendly, responding to standards enquiries and catering to general customer enquiries
• Making quotes, placing product orders, creating Membership accounts and invoice query management
• Identifying Marketing events and promotions and forwarding them to the relevant Marketing teams of BSI.
• Processing and maintaining Membership subscription relationships with BSI.
• Responsible for Membership and Customer retention management.
Website, UP, Processing, Online, Retention, Development, Growth, Customer Service Management, It, Service, Digital Marketing, Sales, Service Management, Customer service, Management, Training, Online Marketing, Marketing, Business development
2015 - 2016
job
Customer Executive
Relationship Management and Customer Service Lebara Mobile Limited.
Job Role & Achievements: -
• Customer Relationship Management by handling inquiries, product sales, complaints, billing questions and payment extension/service requests within a deadline-driven environment
• Calm down unhappy callers, repair trust, locate resources for problem resolution and design best available solutions
• Became the lead "go-to" person for new reps and entrusted with responsibility of training new employees
• Set the record of best overall score on customer satisfaction continuously for several weeks in a row
• Customer Relationship Management by handling inquiries, product sales, complaints, billing questions and payment extension/service requests within a deadline-driven environment
• Calm down unhappy callers, repair trust, locate resources for problem resolution and design best available solutions
• Became the lead "go-to" person for new reps and entrusted with responsibility of training new employees
• Set the record of best overall score on customer satisfaction continuously for several weeks in a row
Design, Training, Management, Sales, Service, Go
2015 - 2015
freelance
Recruitment Consultant
Strictly Resources Ltd.
(Setting base in a new country)
Job Role:
• Maintain strong relationship with Senior Management and human resource department
• Approaching Corporates and tying up with them for their recruitment needs
• Drafting of job adverts and placing them in relevant publications, job boards and local press
• Receiving and analysing CVs that have been sent in response to the adds
• Interviewing of candidates and matching them to the specific job roles as per requirement and eligibility
• Attending networking events and using marketing to attract suitable and potential candidates
• Handling Administrative work and coordinating with our Singapore office on daily basis
KEY MARKETING EXPERIENCE RELATIONSHIP MANAGEMENT OF 8 YEARS IN PROMINENT BANKS IN INDIA
Job Role:
• Maintain strong relationship with Senior Management and human resource department
• Approaching Corporates and tying up with them for their recruitment needs
• Drafting of job adverts and placing them in relevant publications, job boards and local press
• Receiving and analysing CVs that have been sent in response to the adds
• Interviewing of candidates and matching them to the specific job roles as per requirement and eligibility
• Attending networking events and using marketing to attract suitable and potential candidates
• Handling Administrative work and coordinating with our Singapore office on daily basis
KEY MARKETING EXPERIENCE RELATIONSHIP MANAGEMENT OF 8 YEARS IN PROMINENT BANKS IN INDIA
Marketing, Networking, Management, Recruitment, Office, UP
2014 - 2015
job
Relationship Management , Sales & Business Development Executive with Red Planet Marketing
unknown.
Business development, Marketing, Management, Sales, Development
2012 - 2014
job
Senior Manager Partnerships and Marketing
Kotak Mahindra Bank.
India
Achievements:
With a two member team and reporting to the Marketing and Partnership head directly I was managing 45 partnerships pan-India and over achieved targets of bringing new partners (5 a month) on board. This included creative management, barter deal promotions joint events, campaign execution and analytical study of the leads generated and converted.
Responsible for a pan-India Debit and Credit card usage campaign where I partnered with national partner chains like McDonalds, Dominos, Vogue etc. and local partners like shops, movie halls, malls etc. for discounted offers for the card holders; leading to higher usage and increased revenue generation. Achieved more than 15% increase in card swipes.
Played a lead part in the launch of a new account and debit card for children ("Junior Account"). Was the sole owner of bringing multiple partners on board to give special offers on the usage of card. Created creatives and special discount booklets; promoted offers via Bank's website, direct mailers, social media contests, emailer campaigns, posters and leaflet placement in the branches, banners and hoardings. Worked closely with the ATL and PR teams for the kids account advertisement campaign leading to card usage of 50% within the first 3 months.
Job Role:
• Initiated strategical events and marketing promotions like society carnivals, morning joggers park campaigns, painting competition for children at the branches, share a coffee with the branch manager etc. to increase the footfalls into the bank branches leading to an opportunity for the account managers to pitch products & services.
• Creative designing of the collaterals, sending out teasers to the customers, event management and following up on lead generation and conversions
• Conceptualised online lead generation and referral campaigns and execution via facebook and twitter campaigns leading to a growth of 400% in leads for the year
• Key owner and decision maker for the annual marketing calendar along with budget control for our department
• Responsible for liaising with legal and compliance heads for all approvals on campaigns, terms and conditions and creatives
• Successfully coordinated with various verticals of the bank, like Credit Card and Debit Card, Personal Loans, Premium customer base management to increase volumes and customer loyalty through Alliances & Partnerships
• Responsible for customer satisfaction assessment, customer retention and brand loyalty via analytical reports received from the analytic teams, customer feedback reports and resolving dissatisfied customers complaints personally via emails or over the phone
• Remained constantly up to date with market Intelligence and competition bank activities
• Conceptualisation and end to end management of premium customer engagement events and promotions
• Conceptualised and executed marketing and partnership events to drive more walk-ins into the branches
• Successfully overachieved target of fresh client acquisition via alliances (8% of new client acquisition) in Retail banking piece
• Recognised for managing campaigns and promotions for Credit and Debit card teams, Personal Banking, Premium customer team and junior account
KEY MARKETING EXPERIENCE
Achievements:
With a two member team and reporting to the Marketing and Partnership head directly I was managing 45 partnerships pan-India and over achieved targets of bringing new partners (5 a month) on board. This included creative management, barter deal promotions joint events, campaign execution and analytical study of the leads generated and converted.
Responsible for a pan-India Debit and Credit card usage campaign where I partnered with national partner chains like McDonalds, Dominos, Vogue etc. and local partners like shops, movie halls, malls etc. for discounted offers for the card holders; leading to higher usage and increased revenue generation. Achieved more than 15% increase in card swipes.
Played a lead part in the launch of a new account and debit card for children ("Junior Account"). Was the sole owner of bringing multiple partners on board to give special offers on the usage of card. Created creatives and special discount booklets; promoted offers via Bank's website, direct mailers, social media contests, emailer campaigns, posters and leaflet placement in the branches, banners and hoardings. Worked closely with the ATL and PR teams for the kids account advertisement campaign leading to card usage of 50% within the first 3 months.
Job Role:
• Initiated strategical events and marketing promotions like society carnivals, morning joggers park campaigns, painting competition for children at the branches, share a coffee with the branch manager etc. to increase the footfalls into the bank branches leading to an opportunity for the account managers to pitch products & services.
• Creative designing of the collaterals, sending out teasers to the customers, event management and following up on lead generation and conversions
• Conceptualised online lead generation and referral campaigns and execution via facebook and twitter campaigns leading to a growth of 400% in leads for the year
• Key owner and decision maker for the annual marketing calendar along with budget control for our department
• Responsible for liaising with legal and compliance heads for all approvals on campaigns, terms and conditions and creatives
• Successfully coordinated with various verticals of the bank, like Credit Card and Debit Card, Personal Loans, Premium customer base management to increase volumes and customer loyalty through Alliances & Partnerships
• Responsible for customer satisfaction assessment, customer retention and brand loyalty via analytical reports received from the analytic teams, customer feedback reports and resolving dissatisfied customers complaints personally via emails or over the phone
• Remained constantly up to date with market Intelligence and competition bank activities
• Conceptualisation and end to end management of premium customer engagement events and promotions
• Conceptualised and executed marketing and partnership events to drive more walk-ins into the branches
• Successfully overachieved target of fresh client acquisition via alliances (8% of new client acquisition) in Retail banking piece
• Recognised for managing campaigns and promotions for Credit and Debit card teams, Personal Banking, Premium customer team and junior account
KEY MARKETING EXPERIENCE
Banking, Social, Manager, UP, That you, Online, Assessment, Campaign, Retention, Growth, Twitter, Social Media, Compliance, Website, Management, Budget, Pr, Retail, Event, Facebook, Marketing
2007 - 2012
job
Manager - Marketing & and Partnership (Relationship Management)
HDFC Bank.
India
HDFC Bank is one of the largest banks in India and I was managing marketing support for 100 branches spread across West and South India. This included marketing support with collaterals, brand visibility and brand recall support in the branches, new branch launch events, lead generation activities, competitive banks mapping, internal sales team's contests and R&R motivational programs etc.
Achievements:
I conceptualised a lead generation children's campaign called SMILE (Save Money Invest Learn and Earn) for West India, this was done with a purpose of educating the children about money and importance of saving money, thus creating a touch point to the parents for brand loyalty, trust and respect. I identified the target segments as schools, movie halls, clubs and the bank branches for a live tour for the children. The success of this campaign was measured by increase of converted leads by 500%. Campaign was later launched across India
Spearheaded an internal sales team contests to help drive an increase in business for the insurance team. The contest was called Zoom Ahead. This was a quarterly contest run to boost the team to over achieve their targets. Provided support by sending out teasers to create an excitement for the launch day of the contest, had an event where we explained the contest to the branch managers, I sent out daily reports on the updates and achievements of the contest to boost a sense of competition. Regular sales target: 9 lakhs Target: 12 lakh we over achieved by 15 lakhs Indian revenue premium sale.
Job Role:
• Responsible for local Campaigns and Branches visibility across the region
• Planning and managing R&R activities for branch employees and handle all related administrative work
• Responsible for national and regional Alliance offers & Partnerships for various divisions of bank
• Independently managed customer relationship management and loyalty via local campaigns
• Selected by Marketing Head to work on Walmart partnership pitch when it was first launched in India to pitch to the customer for being their banking partners for employee salaries and special discounts to the bank customers
• Creative designing for all campaigns and liaising with legal and compliance teams
• Recognised for spearheading a national marketing campaign 'SMILE' for customer engagement acquisition
• Creative designing for all campaigns and liaising with legal and compliance teams
• Managed the new branch launches and marketing campaigns to promote the new branch in the vicinities.
• Direct Customer management as Relationship Officer at Branch for more than 6 months
HDFC Bank is one of the largest banks in India and I was managing marketing support for 100 branches spread across West and South India. This included marketing support with collaterals, brand visibility and brand recall support in the branches, new branch launch events, lead generation activities, competitive banks mapping, internal sales team's contests and R&R motivational programs etc.
Achievements:
I conceptualised a lead generation children's campaign called SMILE (Save Money Invest Learn and Earn) for West India, this was done with a purpose of educating the children about money and importance of saving money, thus creating a touch point to the parents for brand loyalty, trust and respect. I identified the target segments as schools, movie halls, clubs and the bank branches for a live tour for the children. The success of this campaign was measured by increase of converted leads by 500%. Campaign was later launched across India
Spearheaded an internal sales team contests to help drive an increase in business for the insurance team. The contest was called Zoom Ahead. This was a quarterly contest run to boost the team to over achieve their targets. Provided support by sending out teasers to create an excitement for the launch day of the contest, had an event where we explained the contest to the branch managers, I sent out daily reports on the updates and achievements of the contest to boost a sense of competition. Regular sales target: 9 lakhs Target: 12 lakh we over achieved by 15 lakhs Indian revenue premium sale.
Job Role:
• Responsible for local Campaigns and Branches visibility across the region
• Planning and managing R&R activities for branch employees and handle all related administrative work
• Responsible for national and regional Alliance offers & Partnerships for various divisions of bank
• Independently managed customer relationship management and loyalty via local campaigns
• Selected by Marketing Head to work on Walmart partnership pitch when it was first launched in India to pitch to the customer for being their banking partners for employee salaries and special discounts to the bank customers
• Creative designing for all campaigns and liaising with legal and compliance teams
• Recognised for spearheading a national marketing campaign 'SMILE' for customer engagement acquisition
• Creative designing for all campaigns and liaising with legal and compliance teams
• Managed the new branch launches and marketing campaigns to promote the new branch in the vicinities.
• Direct Customer management as Relationship Officer at Branch for more than 6 months
Marketing, Event, R, Management, Sales, It, Compliance, Banking, Support, Insurance, Campaign, Manager
2003 - 2007
job
Business Development Executive
Kaya Skin Care.
India
Job Role:
• Responsible for higher revenue through successful implementation of marketing, Business development and alliance partnerships for North, East and West Regions
• Solely responsible for Marketing and Business Development Activities in the regions to increase footfall in clinics
• Identify & negotiate offers with complementing brands to increase business revenue/footfall
• Actively involved in group presentations for fresh customer acquisition
• Represented company in various events and award ceremonies
• Recognised for increasing footfall in poor performing clinics by more than 100% within one month
Job Role:
• Responsible for higher revenue through successful implementation of marketing, Business development and alliance partnerships for North, East and West Regions
• Solely responsible for Marketing and Business Development Activities in the regions to increase footfall in clinics
• Identify & negotiate offers with complementing brands to increase business revenue/footfall
• Actively involved in group presentations for fresh customer acquisition
• Represented company in various events and award ceremonies
• Recognised for increasing footfall in poor performing clinics by more than 100% within one month
Business development, Marketing, Development, Implementation, Performing
2001 - 2003
job
Receptionist & Administrative Executive with Ernst & Young
Arthur Andersen.
Receptionist
My education
?
-
2001
Delhi University
Bachelors, English
Bachelors, English
Nisha's reviews
Nisha has not received any reviews on Worksome.
Contact Nisha Suzanne M Vaid
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Nisha directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark