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Experienced Virtual Assistant and Customer Service Support (English)

Cristina R. Jael , Vejle, Denmark


Experience

15 - 24 years

Other titles

Team Manager Program Supervisor Processing Executive inbound travel and sales representative pensionsadministrator + 21 more

Skills

Communication in English Online customer service Customer service Customer service oriented Administrative Assistant + 9 more

I'm offering


Markets

United Kingdom (Remote only)
United States (Remote only)
France (Remote only)
Germany (Remote only)
Netherlands (Remote only)
Denmark (Remote only)
Norway (Remote only)
Sweden (Remote only)
Finland (Remote only)
Lithuania (Remote only)

Links for more

Once you have created a company account and a job, you can access the profiles links.

Industries

Insurance Banking Travel & Tourism Oil & Energy Consumer Services + 3 more

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available right away

My experience

2011 - ?   freelance
Virtual Assistant, Freelancer Upwork.
As a freelancer, I have provided a wide variety of services as an administrative assistant and customer service representative. My strength lies in my ability to work on my own with very minimal supervision, able to make sound decisions on task related issues in the absence of my client and the ability to communicate concerns in a timely manner for the success of the project. I am highly capable of adapting to new processes and systems which makes me an effective freelancer. I have proven this with good feedback from my clients and 100% success rating in the Upwork platform. Here is a link to my profile: https://www.upwork.com/fl/cristinaj9
Kundeservice, Service, Supervision, Processes, ME

2008 - 2011   job
Team Manager Shell Shared Services B.V.
As a Team Manager for Shell, I was responsible for the performance of 39 Customer Master Data Analysts and 2 Assistant Team Managers providing CMD requirements for 11 countries in the APAC region. This included coaching and performance development plans to ensure not just meeting but also exceeding service level agreements. My team started very small with only 10 CMD analysts servicing the UK then eventually grew to handle the APAC region. I was primarily responsible along with my team to ensure smooth process migration from all these countries into the CMD service center in Manila.
Coaching, Service, Development, Manager

2006 - 2007   job
Program Supervisor Sutherland Global Services.
I handled a team of 15 Email Representatives who initially started support for the Fraud Department of eBay UK. My team consistently hit all green in terms of AHT, Quality and CSAT with an average of 1 agent promotion per month. Consistent high performers we were the first team to handle multiple queues and I was the first supervisor to handle multi-skilled agents. I have been assigned as Point of Contact in the absence of my manager in more than one occasion and was also the point person for template improvements and process calibrations.
Support, Ebay, Agent, Manager


My education

AMA Computer College
BSc, Marketing Management


My resume

  Download resume



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