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Executive Consultant at 21 Bridges Consulting

John Massey , New York, United States


25 - 40 years

Other titles

Senior Vice-President - CRM/Sales Enablement Program Manager chief technology officer digital transformation consultant sales operation and adminstration marketing and sales operations + 1 more


Digital transformation Salesforce CRM Artificial Intelligence Data center + 9 more

I'm offering


United States

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My experience

2017 - ?   job
Senior Vice-President - CRM/Sales Enablement Program Manager Key Bank.
Na, New York, NY
Provide executive-level leadership with full accountability for all technology initiatives across the organization.
Senior Vice-President - CRM/Sales Enablement Program Manager (2017 to Present)
Guide modernization and service-level enhancement initiatives spanning multiple facets of information systems. Deliver expert advice to executive team on the design, development, and delivery of the tech stack to ensure an effective revenue operations strategy. Direct a high-potential team of staff members accountable for developing an end-to-end client led journey while streamlining and digitizing internal operations processes.
• Improved sales channels productivity by introducing an effective strategy and design for Salesforce based apps.
• Maximized satisfaction rate and performance of over 3200 Salesforce users through process improvement and technical innovation.
• Led a core Salesforce platform team, including business analysts, product owners, user experience (UX), information experience (IX), and analytics professionals.
• Planned and migrated from legacy system to Salesforce Lightning, sales enablement initiatives, and 3 Einstein (artificial intelligence/machine learning) POC's.
• Built and maintained collaborative relations with business partners to acquire 2019 sales operations roadmaps and budget planning as part of the corporate digital transformation strategy.
• Provided strategic direction to seven major lines of business across the bank, including sales operations as well as corporate technology and operations teams to guarantee excellent solutions.
Sales, President, LED, Processes, Manager, Guide, Direction, Planning, Development, Transformation, Apps, Technology, Service, Design, Leadership, Budget, Analytics, Salesforce, Artificial Intelligence, CRM, Digital transformation, Innovation, UX, Machine learning, User Experience

2012 - 2017   freelance
New York, NY
Accomplished all significant challenges associated with the engineering, architecture, design, and vendor management for multiple high profile IT and operations projects.
Optimized decision-making process by formulating detailed reports and submitting to the CFO. Held accountable for application design, delivery and integration while managing on-site infrastructure and support team. Established and strengthened relations with over 30 vendor relationships by utilizing strong communication skills. Successfully delivered a complex system integration project between Salesforce, Dynamics GP, Outlook and Concur. Assured seamless migration of the entire technology infrastructure to a new managed services provider for more than 10 offices in just 120 days. Held the credit for successfully a company-wide, multi-phase, Salesforce CRM rollout project with custom applications. Migrated telecom to a new service provider, upgraded an internal accounting software system, and revamped a business management portal on the platform.
• Commended by senior management for exceptional performance and completing highly complex projects within agreed timeframe and budgets.
• Improved control and simplified key banking processes by introducing a business intelligence and reporting tool in a close collaboration with finance department.
• Automated real-time dashboards and access to current financial metrics along with real-time pipeline and business activity reporting.
• Mitigated potential risks by rolling out company-wide FINRA and SEC compliant business continuity and disaster recovery plan.
• Minimized infrastructure hosting costs by 50% through transition of a virtual private cloud data center to an IaaS provider.
• Slashed monthly telecom expenses by 40% through the migration of an aging, on-premise PBX phone system and MPLS network to a hosted VoIP system via broadband.
Additional experience as Sr. Consultant-Developmental Operations at ITFS Consulting Group, as Chief Technology at Acquity Investments, as various Progressive Technology Positions at Different Companies
Finance, President, Processes, Portal, Vendor Management, Telecom, Software, Voip, Infrastructure, CFO, Business Management, Support, Hosting, Banking, Architecture, Design, Technology, Service, It, Engineering, Network, Management, Integration, System Integration, Consulting, Salesforce, Cloud, CRM, Business Intelligence

My education

University of Wisconsin
BSc, N/a

My resume

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