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Senior Management Consultant
Carlos Alzate
,
Brooklyn, United States
Experience
Other titles
Skills
I'm offering
Carlos' most recent position was as a Senior Management Consultant in Capgemini Invent's Consumer Products, Retail, and Distribution Practice. Prior to joining Capgemini in April 2018, Carlos worked for 4 years in IT and digital strategy consulting, primarily for a multinational corporation that provides IT services, as well as digital, technology, consulting, and operations services. He was part of a practice responsible for the strategy, customer experience design, and implementation of large IT projects in the retail and consumer goods space. More recently, Carlos was engaged at large American supercenter chain through the entire project lifecycle. His scope included the initial strategy, analysis, design, and implementation of their new SAP Hybris Commerce Platform. Carlos led the definition of the customer experience needed to support and drive this strategic growth initiative for executive management using data and analytics. He holds a Bachelor of Science (BS) in Management from the Pennsylvania State University with a minor in Management Information Systems.
SKILLS AND COMPETENCIES: Digital strategy and transformation; Analytics and reporting; eCommerce, Gap analyses, Customer experience design; Digital marketing strategy; Operations improvement; Industry research and competitor analyses; Product Management; Project Management; SAFe; Agile
SECTOR EXPERIENCE: Consumer Products, Retail, Insurance
SKILLS AND COMPETENCIES: Digital strategy and transformation; Analytics and reporting; eCommerce, Gap analyses, Customer experience design; Digital marketing strategy; Operations improvement; Industry research and competitor analyses; Product Management; Project Management; SAFe; Agile
SECTOR EXPERIENCE: Consumer Products, Retail, Insurance
Markets
United States
Links for more
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Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
freelance
Senior Consultant
Capgemini Invent.
➢ Analyzed current business operations and performance metrics to define a high-level hypothesis for various opportunity areas
➢ Conducted global primary and secondary quantitative and qualitative customer research and competitive benchmarking
➢ Performed strategic due-diligence and commercial review of business model concepts for new ecommerce platform
➢ Recommended technology vendors best suited to achieve the business vision and supported vendor selection
➢ Defined and prioritized capabilities, assessed technology and business processes, developed roadmap, created business case, assessed organizational impact
➢ Defined global, multi-brand seamless customer experience strategy including: strategy statement, objectives, capabilities, customer journeys, personas, logical architecture, and roadmap
➢ Executed plan for new ecommerce site and platform implementation. Managed full project lifecycle through all phases: strategy, experience design, development, testing, and business readiness
Cognizant
Consulting:
➢ Conducted global primary and secondary quantitative and qualitative customer research and competitive benchmarking
➢ Performed strategic due-diligence and commercial review of business model concepts for new ecommerce platform
➢ Recommended technology vendors best suited to achieve the business vision and supported vendor selection
➢ Defined and prioritized capabilities, assessed technology and business processes, developed roadmap, created business case, assessed organizational impact
➢ Defined global, multi-brand seamless customer experience strategy including: strategy statement, objectives, capabilities, customer journeys, personas, logical architecture, and roadmap
➢ Executed plan for new ecommerce site and platform implementation. Managed full project lifecycle through all phases: strategy, experience design, development, testing, and business readiness
Cognizant
Consulting:
Design, Ecommerce, Research, Customer experience, Consulting, Business Case, Technology, Architecture, Development, Implementation, Testing, Processes
2017 - 2018
job
Business Analyst
Charlotte Russe - eCommerce Audit Report Design.
➢ Performed current state analyses of data elements and data sources on current ecommerce transaction and inventory reporting
➢ Elicited business requirements gathered through client workshops, group sessions, and interviews
➢ Collaborated and facilitated with cross-functional teams to create five business requirement documents that detailed reporting metrics and overall design for ecommerce sales, returns, inventory, customer orders, payment reconciliation, and tax reconciliation using customized data models
➢ Compiled current data flows and data mappings and designed an optimized process that draws in several automated data sources from multiple vendors to feed into SAP Hana and improve data modeling
➢ Elicited business requirements gathered through client workshops, group sessions, and interviews
➢ Collaborated and facilitated with cross-functional teams to create five business requirement documents that detailed reporting metrics and overall design for ecommerce sales, returns, inventory, customer orders, payment reconciliation, and tax reconciliation using customized data models
➢ Compiled current data flows and data mappings and designed an optimized process that draws in several automated data sources from multiple vendors to feed into SAP Hana and improve data modeling
Design, Ecommerce, SAP, Data Modeling, Sales, Workshops, Analyst
2015 - 2016
job
Lead Offshore Engineers to gather
Estee Lauder Companies Online - eCommerce Product Management.
(10/2015 - 06/2016)
➢ Drove innovation and improved key business processes to further reduce project turnaround time and increase engineer efficiency by automating the projects estimation process using JIRA
➢ Collaborated between cross-functional teams including Global Brand Directors, Marketing Affiliates, Lead Offshore Engineers to gather, translate, and validate business requirements and ensure all processes are followed per client specifications
➢ Acted as key liaison between Brand and Technology teams to effectively communicating project goals, tasks, and status updates to all stakeholders involved on the projects
➢ Provided onsite support to the client throughout the full project development life cycle during the analysis, design, business requirements documentation, compliance, and testing phases
➢ Led the development, enhancements, and maintenance of marketing and ecommerce websites, ensuring customer experiences align with brand, corporate and divisional priorities and goals
➢ Drove innovation and improved key business processes to further reduce project turnaround time and increase engineer efficiency by automating the projects estimation process using JIRA
➢ Collaborated between cross-functional teams including Global Brand Directors, Marketing Affiliates, Lead Offshore Engineers to gather, translate, and validate business requirements and ensure all processes are followed per client specifications
➢ Acted as key liaison between Brand and Technology teams to effectively communicating project goals, tasks, and status updates to all stakeholders involved on the projects
➢ Provided onsite support to the client throughout the full project development life cycle during the analysis, design, business requirements documentation, compliance, and testing phases
➢ Led the development, enhancements, and maintenance of marketing and ecommerce websites, ensuring customer experiences align with brand, corporate and divisional priorities and goals
Design, Marketing, Innovation, Websites, Ecommerce, Jira, Technology, Compliance, Turnaround, Support, Offshore, Development, Testing, LED, Processes
2015 - 2015
job
Business Analyst
MetLife - Product Management.
➢ Gathered business requirements, and documented business rules
➢ Conducted client onsite initial foundational analysis, produced requirements and functional specification documents, prepared project plans, and performed testing and training
➢ Collated client documents for the weekly review and management of reported issues and modification requests, and tested and confirmed reported issues
➢ Coordinated client application releases, communicated functional requirements concisely to the Development Team, and served as the on-site resource for client support and ongoing training
➢ Liaised between development staff and client stakeholders during all project stages and on-going modifications
➢ Conducted client onsite initial foundational analysis, produced requirements and functional specification documents, prepared project plans, and performed testing and training
➢ Collated client documents for the weekly review and management of reported issues and modification requests, and tested and confirmed reported issues
➢ Coordinated client application releases, communicated functional requirements concisely to the Development Team, and served as the on-site resource for client support and ongoing training
➢ Liaised between development staff and client stakeholders during all project stages and on-going modifications
Training, Management, Support, Analyst, Development, Testing
2014 - 2014
internship
Intern
Macys.
➢ Managed store departments and was responsible for merchandise sales, credit card sales, and customer experience scores and improved overall store metrics by training associates and modifying store layouts based on customer feedback
➢ Collaborated with district leadership teams on strategic planning and execution of initiatives to improve department performance
Trainings & Affiliations
➢ Agile Certified Scrum Product Owner (Scrum Alliance)
➢ Digital Marketing Ceritfied Associate (Simplilearn)
➢ Customer Experience Design and Testing (Imparture)
➢ Customer Journey Mapping (General Assembly)
➢ Data Visualization using Tableau (General Assembly)
➢ Collaborated with district leadership teams on strategic planning and execution of initiatives to improve department performance
Trainings & Affiliations
➢ Agile Certified Scrum Product Owner (Scrum Alliance)
➢ Digital Marketing Ceritfied Associate (Simplilearn)
➢ Customer Experience Design and Testing (Imparture)
➢ Customer Journey Mapping (General Assembly)
➢ Data Visualization using Tableau (General Assembly)
Digital Marketing, Design, Marketing, Scrum, Customer experience, Agile, Training, Product owner, Tableau, Leadership, Sales, Strategic Planning, Testing, Visualization, Internal
My education
Pennsylvania State University
BSc, Management (Minor in Information Systems)
BSc, Management (Minor in Information Systems)
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