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jobs
Software Consultant
Kauser Mohammed
,
Slough, United Kingdom
Experience
Other titles
Skills
I'm offering
Consultant with 5 years experience at enterprise level in implementation, customisation, custom development and data migration.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
Salesforce Consultant
Windex Tech Ltd.
(Contract)
Supports a portfolio of clients with responsibility for the design and delivery of innovative Salesforce solutions, using skills in business analysis, process analysis, project management, configuration and development. Builds strong relationships with clients to understand their business objectives and transform them into effectively delivered Salesforce solutions.
* Meets with clients to analyse their requirements, prepare functional specifications and determine the project scope.
* Identifies client work practices and understands the nature of their businesses to properly define needs and customise Salesforce solutions.
* Developed custom solution on Salesforce.com using Apex Classes, Triggers and Visual force pages and Lightning components to meet client's requirements.
* Extensive experience of customisation, development, integration and rollout of Salesforce solutions (Sales Cloud, Service Cloud, Marketing Cloud).
* Reviews, analyses, and evaluated business systems, processes and user needs, including application configuration and data migration.
Key Projects:
* Certsure (Professional Services and Certification for building sector) - Provide technical consultancy and development
* Developed and integrated Salesforce and LMS system.
* Developed and automated certification generation from Salesforce using Apex, VF, Javascript.
* Re-Design Salesforce Triggers framework to improve code coverage and meet Salesforce best practices.
* Documented critical business processes, workflows meeting department requirements.
* World Television (International communication agency) - Provide consultancy and managed all Salesforce development activities.
* Rolled out lighting UI within the organisation.
* Produce Salesforce training material and trained users on Salesforce.
* Integrated Conga, Sage live and Krow system with Salesforce.
* Prepared, planned and performed data migration for legacy system to Salesforce.
* Friday (Digital Agency) - Provide consultancy and setup Salesforce from scratch.
* Provided technical advice, customized and configured sales cloud.
* Integrated Mailchimp with Salesforce for Marketing automation and email marketing.
* Integrated Salesforce with website and Heroku application.
* Documented business/functional requirements, process modelling, based on information gathering sessions.
Supports a portfolio of clients with responsibility for the design and delivery of innovative Salesforce solutions, using skills in business analysis, process analysis, project management, configuration and development. Builds strong relationships with clients to understand their business objectives and transform them into effectively delivered Salesforce solutions.
* Meets with clients to analyse their requirements, prepare functional specifications and determine the project scope.
* Identifies client work practices and understands the nature of their businesses to properly define needs and customise Salesforce solutions.
* Developed custom solution on Salesforce.com using Apex Classes, Triggers and Visual force pages and Lightning components to meet client's requirements.
* Extensive experience of customisation, development, integration and rollout of Salesforce solutions (Sales Cloud, Service Cloud, Marketing Cloud).
* Reviews, analyses, and evaluated business systems, processes and user needs, including application configuration and data migration.
Key Projects:
* Certsure (Professional Services and Certification for building sector) - Provide technical consultancy and development
* Developed and integrated Salesforce and LMS system.
* Developed and automated certification generation from Salesforce using Apex, VF, Javascript.
* Re-Design Salesforce Triggers framework to improve code coverage and meet Salesforce best practices.
* Documented critical business processes, workflows meeting department requirements.
* World Television (International communication agency) - Provide consultancy and managed all Salesforce development activities.
* Rolled out lighting UI within the organisation.
* Produce Salesforce training material and trained users on Salesforce.
* Integrated Conga, Sage live and Krow system with Salesforce.
* Prepared, planned and performed data migration for legacy system to Salesforce.
* Friday (Digital Agency) - Provide consultancy and setup Salesforce from scratch.
* Provided technical advice, customized and configured sales cloud.
* Integrated Mailchimp with Salesforce for Marketing automation and email marketing.
* Integrated Salesforce with website and Heroku application.
* Documented business/functional requirements, process modelling, based on information gathering sessions.
Salesforce, Processes, Framework, Organization, International, Heroku, Development, Service, Website, Sales, Management, Integration, Javascript, Training, Marketing Automation, Cloud, Automation, Mailchimp, UI, Business Analysis, Email marketing, Marketing, Project Management, Design
2018 - 2018
freelance
Salesforce Consultant
Uniquest.
UniQuest partners with universities to deliver the right combination of people, platform and process to build stronger relationships with students.
* Analyse business systems, processes and user needs and prepared data migration, change management plans.
* Reviewed business requirements and prepared data elements mapping.
* Documented business rules and implemented data cleaning, transformations and quality process as per business needs.
* Build Talend jobs and migrated very large data set with cross-functional object relation to be migrated to new Salesforce instance.
* Build test cases and coordinated in testing process to make sure production environment meets business needs.
* Analyse business systems, processes and user needs and prepared data migration, change management plans.
* Reviewed business requirements and prepared data elements mapping.
* Documented business rules and implemented data cleaning, transformations and quality process as per business needs.
* Build Talend jobs and migrated very large data set with cross-functional object relation to be migrated to new Salesforce instance.
* Build test cases and coordinated in testing process to make sure production environment meets business needs.
Change management, Salesforce, Test, Management, Testing, Production, Processes
2017 - 2017
freelance
Salesforce Consultant/Developer
National Physical Laboratory (NPL).
NPL is the UK's National Measurement Institute, providing the measurement capability that underpins the UK's prosperity and quality of life.
* Implemented and rolled out Sales and Service Cloud on Lightining UI.
* Executed post launch training session to users up to executive level on Salesforce.
* Custom developed feature in Lightening component as per business requirements.
* Document and implemented data integration and quality improvement process.
* Designed and implemented critical business processes, workflows on the Salesforce platform.
* Implemented and rolled out Sales and Service Cloud on Lightining UI.
* Executed post launch training session to users up to executive level on Salesforce.
* Custom developed feature in Lightening component as per business requirements.
* Document and implemented data integration and quality improvement process.
* Designed and implemented critical business processes, workflows on the Salesforce platform.
UI, Cloud, Training, Salesforce, Integration, Sales, Service, Developer, Feature, Processes, UP
2017 - 2017
temp
Salesforce Analyst/Developer
The London School of Economics and Political Science (LSE).
is one of the foremost social science universities in the world. Its research and teaching span the full breadth of the social sciences, from economics, politics and law to sociology, anthropology, accounting and finance.
* Responsible documenting business/functional requirements, process modelling, based on information gathering sessions with stakeholders.
* Implement new enhancements and improvements to Salesforce while maintaining user roles, security profiles and developing operation processes with the Salesforce platform and documenting all changes as well as providing best practices to all users to maintain high data quality.
* Custom developed (Visualforce and Apex ) to improved and provide additional non-standard functionality within the system.
* Set-up and configured Salesforce communities to manage enquiries, case management and knowledge.
* Improved Salesforce trigger framework to resolve issue related to Salesforce governance limit.
* Work closely to provide support and assist in the development and rolling out system for different departments.
* Responsible documenting business/functional requirements, process modelling, based on information gathering sessions with stakeholders.
* Implement new enhancements and improvements to Salesforce while maintaining user roles, security profiles and developing operation processes with the Salesforce platform and documenting all changes as well as providing best practices to all users to maintain high data quality.
* Custom developed (Visualforce and Apex ) to improved and provide additional non-standard functionality within the system.
* Set-up and configured Salesforce communities to manage enquiries, case management and knowledge.
* Improved Salesforce trigger framework to resolve issue related to Salesforce governance limit.
* Work closely to provide support and assist in the development and rolling out system for different departments.
Research, Salesforce, Management, Teaching, Developer, Security, Finance, Support, Analyst, Development, Data quality, Science, Framework, Processes, UP, Social
2017 - 2017
job
Salesforce Analyst
Virgin Atlantic Airways.
(Contract)
Virgin Atlantic is UK's second largest carrier, flying from London to many of the world's major cities including New York, Los Angeles, Hong Kong, Delhi and Johannesburg.
* Analyse business processes for two divisions in the organization.
* Design and developed custom solution for Cargo division.
* Created various Custom objects and fields to meet Cargo sales process requirement.
* Configured lightning UI for system users and developed lightning components to meet the requirements of cargo sales process.
* Developed Lightning component using Apex, Javascript, Visualforce, HTML.
* Developed Unit test class and worked to improve code coverage.
* Developed Apex Classes & Triggers to implement business logic as per the requirements.
* Created data flow diagrams and process flow diagrams to facilitate better system understanding.
* Performed data migration from legacy system to Salesforce.
Virgin Atlantic is UK's second largest carrier, flying from London to many of the world's major cities including New York, Los Angeles, Hong Kong, Delhi and Johannesburg.
* Analyse business processes for two divisions in the organization.
* Design and developed custom solution for Cargo division.
* Created various Custom objects and fields to meet Cargo sales process requirement.
* Configured lightning UI for system users and developed lightning components to meet the requirements of cargo sales process.
* Developed Lightning component using Apex, Javascript, Visualforce, HTML.
* Developed Unit test class and worked to improve code coverage.
* Developed Apex Classes & Triggers to implement business logic as per the requirements.
* Created data flow diagrams and process flow diagrams to facilitate better system understanding.
* Performed data migration from legacy system to Salesforce.
Javascript, Design, Html, HTML/CSS/Javascript, UI, Salesforce, Test, Sales, Unit test, Analyst, Logic, Processes
2016 - 2016
freelance
Salesforce Consultant
DisplayData.
(Contract)
Display data helps retailers optimize revenues and margins by improving the customer experience at the shelf edge where most purchasing decisions are made. Our Electronic Shelf Labels (ESLs), with the option of integrated Bluetooth, enable retailers to achieve unprecedented agility.
* Identifying client work practices and understands the nature of their businesses to properly define needs to customise Salesforce.
* Solution design to enhance customer support (Service Cloud).
* Designed Workflows, record type and developed triggers and class in Apex for entitlement and case management.
* Enhance SFDC application as required by business users.
* Integrate license data from license server to be sync and appear at account level in Salesforce with Talend tool.
* Integrated Salesforce with JIRA system.
Display data helps retailers optimize revenues and margins by improving the customer experience at the shelf edge where most purchasing decisions are made. Our Electronic Shelf Labels (ESLs), with the option of integrated Bluetooth, enable retailers to achieve unprecedented agility.
* Identifying client work practices and understands the nature of their businesses to properly define needs to customise Salesforce.
* Solution design to enhance customer support (Service Cloud).
* Designed Workflows, record type and developed triggers and class in Apex for entitlement and case management.
* Enhance SFDC application as required by business users.
* Integrate license data from license server to be sync and appear at account level in Salesforce with Talend tool.
* Integrated Salesforce with JIRA system.
Design, Customer experience, Cloud, Jira, Salesforce, Management, Service, Support, Server, Bluetooth
2015 - 2016
freelance
CRM Consultant/Analyst
IRIS.
is the UK's market leader provider of business critical software and accountancy solutions for accountants in business and practice.
* Gather and documented functional/technical requirements and assisted in the development of marketing team business processes.
* Prepared data migrations plan across CRM systems.
* Configuration and administration of Salesforce.com and Marketo systems.
* Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
* Extending Marketo with SOAP API and web hooks to integrate with internal systems.
* Recommended, designed and implemented a Marketing process in Salesforce and other CRM to automate communications between Sales and marketing, associate campaign influence to opportunities for ROI reporting, and to provide real time status on campaign members.
* Re-Design Salesforce Triggers based on a trigger re-consolidation framework and increase the code test coverage up to 95%.
* Analyse and improved data quality and processes to improve quality of leads and reduce the lead processing time to sales team.
* Developed Qlik app's to report on email engagement, campaign performance, and systems health.
* Use of SOQL and SOSL to query and search standard, custom and external custom objects, use APEX to create and modify existing classes, triggers, email scheduler, batch and queue- able classes.
* Gather and documented functional/technical requirements and assisted in the development of marketing team business processes.
* Prepared data migrations plan across CRM systems.
* Configuration and administration of Salesforce.com and Marketo systems.
* Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
* Extending Marketo with SOAP API and web hooks to integrate with internal systems.
* Recommended, designed and implemented a Marketing process in Salesforce and other CRM to automate communications between Sales and marketing, associate campaign influence to opportunities for ROI reporting, and to provide real time status on campaign members.
* Re-Design Salesforce Triggers based on a trigger re-consolidation framework and increase the code test coverage up to 95%.
* Analyse and improved data quality and processes to improve quality of leads and reduce the lead processing time to sales team.
* Developed Qlik app's to report on email engagement, campaign performance, and systems health.
* Use of SOQL and SOSL to query and search standard, custom and external custom objects, use APEX to create and modify existing classes, triggers, email scheduler, batch and queue- able classes.
Health, UP, Processes, Processing, Marketo, Framework, Campaign, Search, ROI, Workflow, Web, App, Software, Design, Data quality, Development, Analyst, Security, SOAP, Sales, Test, Salesforce, API, CRM, Administration, Marketing
2013 - 2015
freelance
Consultant /Business Analyst / System developer
Qlik.
Responsible to support Qlik business functions with various aspect of Salesforce that involves requirement gathering, design, development, implement and roll out of projects with various degree of complexity.
* Responsible for end-to-end implementation 4 key strategic projects.
* Experience of working with Salesforce org which include 2000+ user base supporting 30,000 customers and 1800 partners.
* Responsible for project scoping and execution of projects.
* Responsible documenting business/functional requirements, process modelling, use case creation and prototype based on information gathering sessions with stakeholder and technical teams.
* Works collaboratively with stakeholders and cross-functional team to determine required resources and create realistic project delivery timelines.
* Received appreciation/awards on project for excellent project delivery and client engagement.
* Develop and maintain effective working relationships at all levels of the organisation.
* Expert in administration, customisation, implementation, design and development (with VF and Apex) in Salesforce.
* Experience of working with Callidus CPQ product.
* Developed tool using APEX and VF pages to automate salesforce instance or environment refresh.
Key Projects:
Salesforce Communities (Service) - Custom developed support platform which is very intuitive and self-serve to serve Qlik customers and partners.
* Lead team of 8 developers/consultants.
* Managed day to day team activity and aligned to agile sprint planning, presented each sprint out come to senior stakeholders.
* Ensure that development project meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issues.
* Migrated data with Salesforce instance via the APEX Data Loader/ Dataloader.io.
* Set-up and configured Salesforce communities and developed core functionality around case management and entitlements.
* Performed customizations and configurations of SFDC objects, page layouts, workflows, data fields.
* Build and maintain effective vendor relation.
* Acts as the liaison among the stakeholders to elicit, analyse, document, communicate and validate business and system requirements.
* Prepared strategy for UAT session, deployment and roll out.
* Developed SOQL and SOSL queries for data management and reporting purposes;
* Authored 20 APEX classes, 30 triggers, 10 visual force pages.
* Create workflow rules and defined related tasks, email alerts, field updates to implement
business logic.
Partner Portal (Sales) - Project scope was to revamp program to support partners and salesforce automation.
* Lead and facilitate sessions (client workshops) to gather, define, and document business requirements.
* Architected solution and documented functional and detail technical design.
* Acts as the liaison among the stakeholders to elicit, analyse, document, communicate and validate business and system requirements.
* Apply proven technical, communication and problem-solving skills, and knowledge of best practices to guide the development team.
* Developed solution prototype for proof of concept and presented to senior stakeholders.
* Performed customizations and configurations of SFDC objects, page layouts, workflows, data fields, reports and dashboards.
* Responsible for end-to-end implementation 4 key strategic projects.
* Experience of working with Salesforce org which include 2000+ user base supporting 30,000 customers and 1800 partners.
* Responsible for project scoping and execution of projects.
* Responsible documenting business/functional requirements, process modelling, use case creation and prototype based on information gathering sessions with stakeholder and technical teams.
* Works collaboratively with stakeholders and cross-functional team to determine required resources and create realistic project delivery timelines.
* Received appreciation/awards on project for excellent project delivery and client engagement.
* Develop and maintain effective working relationships at all levels of the organisation.
* Expert in administration, customisation, implementation, design and development (with VF and Apex) in Salesforce.
* Experience of working with Callidus CPQ product.
* Developed tool using APEX and VF pages to automate salesforce instance or environment refresh.
Key Projects:
Salesforce Communities (Service) - Custom developed support platform which is very intuitive and self-serve to serve Qlik customers and partners.
* Lead team of 8 developers/consultants.
* Managed day to day team activity and aligned to agile sprint planning, presented each sprint out come to senior stakeholders.
* Ensure that development project meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issues.
* Migrated data with Salesforce instance via the APEX Data Loader/ Dataloader.io.
* Set-up and configured Salesforce communities and developed core functionality around case management and entitlements.
* Performed customizations and configurations of SFDC objects, page layouts, workflows, data fields.
* Build and maintain effective vendor relation.
* Acts as the liaison among the stakeholders to elicit, analyse, document, communicate and validate business and system requirements.
* Prepared strategy for UAT session, deployment and roll out.
* Developed SOQL and SOSL queries for data management and reporting purposes;
* Authored 20 APEX classes, 30 triggers, 10 visual force pages.
* Create workflow rules and defined related tasks, email alerts, field updates to implement
business logic.
Partner Portal (Sales) - Project scope was to revamp program to support partners and salesforce automation.
* Lead and facilitate sessions (client workshops) to gather, define, and document business requirements.
* Architected solution and documented functional and detail technical design.
* Acts as the liaison among the stakeholders to elicit, analyse, document, communicate and validate business and system requirements.
* Apply proven technical, communication and problem-solving skills, and knowledge of best practices to guide the development team.
* Developed solution prototype for proof of concept and presented to senior stakeholders.
* Performed customizations and configurations of SFDC objects, page layouts, workflows, data fields, reports and dashboards.
Support, UP, Portal, Guide, Logic, Workflow, Organization, Detail, Implementation, Development, Analyst, Deployment, Design, Workshops, Developer, Service, Sales, Management, Data management, Salesforce, Agile, Automation, Administration
2010 - 2012
job
Senior Software Engineer / Project Lead
Oregan Networks.
Senior member of the project team responsible for the development of project strategy and the implementation plan for customers; dealing with any enquiries and technical issues, and managing system releases from requirements to production deployment.
* Managed implementation projects, which involved project planning and managing scope, risks and technical issues.
* Identified solution providers and organised PoC presentations to form part of the solution selection process.
* Reviewed project costs against budget allocation in order to ensure that projects costs remained within budget.
* Managed implementation projects, which involved project planning and managing scope, risks and technical issues.
* Identified solution providers and organised PoC presentations to form part of the solution selection process.
* Reviewed project costs against budget allocation in order to ensure that projects costs remained within budget.
Budget, Deployment, Development, Implementation, Software, Production
2008 - 2010
job
Senior Software Engineer (Senior Development)
EchoStar Europe.
Development, Software
2004 - 2007
job
Project Lead / Business Analyst
Analog Device, India Ltd.
Analyst
2003 - 2004
job
Senior Software Engineer /Project Lead
Infineon Technologie.
Software
2001 - 2003
job
Software Engineer /Team Lead
Satyam Computer Services.
Software
1999 - 2000
job
R&D Engineer / Project Lead
Godrej Telecom Ltd.
R
1999 - 1999
job
Programmer
Telesis Technologies Ltd.
TECHNICAL EXPERIENCE
Programming Languages: C, C++, JAVA, XML, HTML, JavaScript
Software Development Methodology: Waterfall, Agile.
Configuration Management: Clear Case, CVS, Perforce, Jira.
Project Management: Visio, MS Project / Office, Smart sheet.
Design Tools: UML Rational Rose, Enterprise Architect,Talend,QlikSense.
ETL/Data Cleaning Tool: Talend, Demand Tools,Cloudingo
Salesforce: APEX/VisualForce, Datamigration, Sites, Salesforce communities.
Programming Languages: C, C++, JAVA, XML, HTML, JavaScript
Software Development Methodology: Waterfall, Agile.
Configuration Management: Clear Case, CVS, Perforce, Jira.
Project Management: Visio, MS Project / Office, Smart sheet.
Design Tools: UML Rational Rose, Enterprise Architect,Talend,QlikSense.
ETL/Data Cleaning Tool: Talend, Demand Tools,Cloudingo
Salesforce: APEX/VisualForce, Datamigration, Sites, Salesforce communities.
Salesforce, Perforce, Enterprise, Configuration Management, Visio, Office, Software, Development, UML, Management, ETL, Javascript, Jira, XML, C, Agile, Software development, HTML/CSS/Javascript, Java, Project Management, Html, Design
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