Profile Picture
0 jobs

IT Professional of 9 years aspiring to become a Network Engineer

Jacob Pagendarm , New York, United States


Experience

5 - 9 years

Other titles

Desktop & IT Support Analyst Team lead IT support IT Support Analyst Network Operations Technician tech support + 3 more

Skills

Active Directory Cisco Citrix LAN / WAN Network operations + 14 more

I'm offering


Markets

United Kingdom (Remote only)
United States
Denmark (Remote only)
Norway (Remote only)
Sweden (Remote only)
Lithuania (Remote only)

Links for more

Once you have created a company account and a job, you can access the profiles links.

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time

Available

Typically available within 14 days

My experience

2019 - ?   job
Desktop & IT Support Analyst Squire Patton Boggs LLP.
• Provided tier 2 (white glove) support for Windows 10 machines and applications in a law firm environment.
• Performed administrative functions for Outlook2016, Active Directory, SCCM, Citrix Remote Access, ServiceDesk Ticketing, Readytalk, Cisco Video Conferencing, etc.
• Built and reimaged laptop, and desktop machines using System Center Configuration Manager for Windows 10 environment.
• Provided audio/video, VTC and IT support to conference rooms in NYC and NJ locations.
• Assisted network engineers in network projects and troubleshooting as POC for NY and NJ.
Video, It support, Active Directory, Cisco, Windows, Network, Audio, It, Support, Analyst, Citrix, Direktør

2018 - 2019   job
Desktop & Deskside Tier 2 Support Sumitomo Mitsui Banking Corporation.
• Provided tier 2 (white glove) support for Windows 7 and Windows 10 environments; and performed administrative functions for Outlook2010/2016, Active Directory, SCCM, Citrix Remote Access, Vasco Tokens, Infotrac printing, Imprivata Onesign, and more.
• Built and reimaged laptop, desktop and Surface Pro machines using System Center Configuration Manager for Windows 7 and Windows 10 environments.
• Provided audio, video, and VTC support to 70+ conference rooms in NYC and White Plains.
• Team lead IT support with on boarding new hires and Tokyo internal audit visitors.
Video, It support, Active Directory, Windows, Audio, It, Support, Citrix, Audit, Direktør

2017 - 2018   job
IT Support Analyst Cahill Gordon & Reindell LLP.
• Analyzed and resolved user issues by call, email, and walk ins for Windows 7 and Windows 10 environments simultaneously and other law firm solutions.
• Redesigned their ServiceDesk ticketing system from the ground up with new hierarchy levels for categories and redesigned the incident and service request templates for users.
• Performed administrative functions for Exchange2010/2016, FileSite, Active Directory, SCCM, Citrix Remote Access, Mobile Iron, Citrix Xenmobile, Duo Mobile, Appsense, Proofpoint, and Cisco Admin Console.
• Configured and installed new or replacement PC's, mobile devices, printers, telephone systems, and other technology tools.
It support, Active Directory, Cisco, Windows, It, Service, Technology, Support, Analyst, Citrix, PC, UP


My education

2009 - 2013
University at Albany
Bachelor of Science, Information Science and Minor in Business
Concentration in Network and Systems Management


My resume

  Download resume



Jacobs reviews

Jacob has not received any reviews on Worksome.


Contact Jacob Pagendarm

Worksome removes the expensive intermediaries and gives you direct contact with relevant talents.

Create a login and get the opportunity to write to Jacob directly in Worksome.

Continue



21100+ qualified freelancers
are ready to help you

Tell us what you need help with
and get specific bids from skilled freelancers in Denmark