0
jobs
Power BI, IBM Cognos, QlikView, Tableau, SQL, Python
S Aashi
,
Romford
Other titles
Skills
I'm offering
Motivated multi-lingual professional with 6+ years experience in sales enablement, market research and IT Service Management. Applied skills to track and improve end to end sales cycle of IT, logistics and engineering products while also provided governance support to large scale IT rollouts and Operations transitions in insurance and telecom sector. A collaborative team player who took initiative to drive standardization in global reporting, developed automation to improve efficiency and conducted process trainings for new and experienced hires.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Spanish
Fluently
Ready for
My experience
2017 - 2018
job
Sales Management Advisor
IBM.
• Single point of contact of Partner Sales for hardware and software products in EMEA-SPGI market
• Developed and delivered sales dashboards for senior IBM leaders to track revenue realization across territories, channels and accounts
• Improved reporting process to increase frequency of reports from monthly to weekly without additional resources
• Nominated to coach 200+ sales advisors across India, China and Mexico to standardize their deliverables, improve quality of reporting and ensure compliance to IBM standards
• Actively used IBM Analytical Library (ALIB) to prepare market and competitor analysis, sales KPIs & forecasts, pipeline quality & Win/Loss analysis for key products and services
• Shared analytical insights of sales performance using reports created in Easy Sales CRM, IBM Watson, Cognos
• Analysed NPS data of IBM distributors for insights and shared recommendations to improve client satisfaction
• Supported quarter close and performed quarter-end deep dive analysis for Business Development reviews
• Led weekly, monthly & quarterly cadences to track plan vs. actual pipeline status, deal reviews and market threats
• Active member of Enablement team and conducted various training programs under new hire induction program
• Developed and delivered sales dashboards for senior IBM leaders to track revenue realization across territories, channels and accounts
• Improved reporting process to increase frequency of reports from monthly to weekly without additional resources
• Nominated to coach 200+ sales advisors across India, China and Mexico to standardize their deliverables, improve quality of reporting and ensure compliance to IBM standards
• Actively used IBM Analytical Library (ALIB) to prepare market and competitor analysis, sales KPIs & forecasts, pipeline quality & Win/Loss analysis for key products and services
• Shared analytical insights of sales performance using reports created in Easy Sales CRM, IBM Watson, Cognos
• Analysed NPS data of IBM distributors for insights and shared recommendations to improve client satisfaction
• Supported quarter close and performed quarter-end deep dive analysis for Business Development reviews
• Led weekly, monthly & quarterly cadences to track plan vs. actual pipeline status, deal reviews and market threats
• Active member of Enablement team and conducted various training programs under new hire induction program
Business development, CRM, Sales management, Training, Management, Sales, Compliance, Hardware, Development, Software, Coach, China, LED, Watson
2016 - 2016
job
Staff Associate
AT&T.
• Responsible for coordinating large scale ITSM operations migration to a near shore location
• Prepared dashboards for senior management on status of several implementation workstreams by synthesizing inputs from various Project Managers
• Developed dashboard for IT change control traceability to depict case ageing, SLA adherence, open status reasons and criticality
• Designed and implemented Workforce Management dashboards to improve IT resource availability across Europe, Singapore, US, India and Mexico
• Created end user technical support documentation for services like SAP, Active Directory, Mobility, Microsoft Outlook, Office365, Virtual Desktops etc.
• Ensure governance of programme by tracking and presenting project milestones, delivery status, risks and mitigations to senior stakeholders
• Facilitated content creation of training modules & delivery to end users in Mexico for various technology services
• Prepared dashboards for senior management on status of several implementation workstreams by synthesizing inputs from various Project Managers
• Developed dashboard for IT change control traceability to depict case ageing, SLA adherence, open status reasons and criticality
• Designed and implemented Workforce Management dashboards to improve IT resource availability across Europe, Singapore, US, India and Mexico
• Created end user technical support documentation for services like SAP, Active Directory, Mobility, Microsoft Outlook, Office365, Virtual Desktops etc.
• Ensure governance of programme by tracking and presenting project milestones, delivery status, risks and mitigations to senior stakeholders
• Facilitated content creation of training modules & delivery to end users in Mexico for various technology services
Content creation, SAP, Active Directory, Training, Content, Management, It, Technology, Support, Implementation, Presenting, Office365
2015 - 2016
job
Specialist-Training (Spanish)
Training (Spanish), MetLife.
• Coordinated large scale transition of insurance operations - claims, premium collection, customer service
• Redesigned current processes with inputs from insurance SMEs and documented SOPs with the new guidelines
• Increased resource availability by tracking deployment across streams, upcoming tollgates and skills required
• Ensured consistency in transition across workstreams through structured checkpoints, planning and reporting
• Imparted language trainings for new hires and experienced resources to be deployed at the near shore location
• Redesigned current processes with inputs from insurance SMEs and documented SOPs with the new guidelines
• Increased resource availability by tracking deployment across streams, upcoming tollgates and skills required
• Ensured consistency in transition across workstreams through structured checkpoints, planning and reporting
• Imparted language trainings for new hires and experienced resources to be deployed at the near shore location
Training, Customer service, Service, Deployment, Insurance, Processes
2014 - 2015
job
Technical Support Executive
FCS Software Solutions.
• Delivered reports for senior stakeholders to provide view of the ongoing ITSM deployments in Europe
• Ensured governance rhythm to track progress, proactively identify risks and provide timely and accurate communication across 200+ FTEs on the programme
• Improved resource utilization by reporting and analyzing across various parameters like resource allocation across call types, shift utilization, call volume variation across the day, level loading across resources etc.
• Reported on all key phases of large scale IT projects - transition, transformation, stabilization and BAU delivery
• Documented Disaster Recovery processes and workflows by working closely with various Technology teams: SharePoint, BMC Remedy, Active Directory, Server & Network, VPN Software, Cloud applications etc.
• Assisted in Quality Management initiatives of L1 and L2 IT support activities - call monitoring, sample analysis, policy adherence, SLA measurement and tracking, password management, workflow routing etc.
• Undertook quality assurance activities and systems compliance checks to ensure data is accurate and up to date.
• Created and delivered training modules for new hires on call management, process overview, project background
• Prepare presentation dashboards by using data visualization software like QlikView
• Coordinate and manage senior stakeholder client visits to India IT and operations delivery centers
• Ensured governance rhythm to track progress, proactively identify risks and provide timely and accurate communication across 200+ FTEs on the programme
• Improved resource utilization by reporting and analyzing across various parameters like resource allocation across call types, shift utilization, call volume variation across the day, level loading across resources etc.
• Reported on all key phases of large scale IT projects - transition, transformation, stabilization and BAU delivery
• Documented Disaster Recovery processes and workflows by working closely with various Technology teams: SharePoint, BMC Remedy, Active Directory, Server & Network, VPN Software, Cloud applications etc.
• Assisted in Quality Management initiatives of L1 and L2 IT support activities - call monitoring, sample analysis, policy adherence, SLA measurement and tracking, password management, workflow routing etc.
• Undertook quality assurance activities and systems compliance checks to ensure data is accurate and up to date.
• Created and delivered training modules for new hires on call management, process overview, project background
• Prepare presentation dashboards by using data visualization software like QlikView
• Coordinate and manage senior stakeholder client visits to India IT and operations delivery centers
Support, Processes, UP, Remedy, Visualization, Workflow, Monitoring, Server, Software, Transformation, Quality Assurance, It support, Quality Management, Technology, Compliance, It, Network, Management, Training, Active Directory, SharePoint, Cloud
2011 - 2012
job
Prospection Analyst (Spanish)
Sergi Ltd.
• Designed & delivered market intelligence reports to grow sales of electrical engineering products in EMEA region
• Conducted exploratory data analysis and deep dives on target leads & accounts to identify growth opportunities
• Delivered secondary research to identify new opportunities and assisted in end-to-end sales process for new prospects and existing clients.
• Ensured timely and effective resolution of client queries by managing communication between clients and assigned product delivery managers and engineering design teams
• Collected, interpreted, validated and analyzed data to provide clear market intelligence, competitive analysis and consumer behavioral insights for the sales region.
• Conducted exploratory data analysis and deep dives on target leads & accounts to identify growth opportunities
• Delivered secondary research to identify new opportunities and assisted in end-to-end sales process for new prospects and existing clients.
• Ensured timely and effective resolution of client queries by managing communication between clients and assigned product delivery managers and engineering design teams
• Collected, interpreted, validated and analyzed data to provide clear market intelligence, competitive analysis and consumer behavioral insights for the sales region.
Design, Data Analysis, Research, Sales, Engineering, Analyst, Growth, Electrical engineering
2010 - 2010
job
Research Associate (Spanish)
Exevo Ltd.
• Independently led market research studies for clients in EMEA and Mexico region to identify sales potential of IT products like Cloud, SAP, CRM Software, Hardware Products etc.
• Project managed and executed all phases of market research studies: questionnaire and discussion guide design, data gathering, data analysis, insight generation and preparation of final report
• Supported Market & Business Intelligence teams in carrying out quantitative and qualitative market / consumer research projects at country and regional level.
• Collaborated with QA team to design test scenarios and also carried out quality assessment and validation of reports before client publication.
• Project managed and executed all phases of market research studies: questionnaire and discussion guide design, data gathering, data analysis, insight generation and preparation of final report
• Supported Market & Business Intelligence teams in carrying out quantitative and qualitative market / consumer research projects at country and regional level.
• Collaborated with QA team to design test scenarios and also carried out quality assessment and validation of reports before client publication.
Test, LED, Guide, Assessment, Software, Hardware, QA, It, Sales, Design, SAP, Cloud, Market research, CRM, Research, Business Intelligence, Data Analysis
2005 - 2006
job
Team Member
RDM Ltd.
• Created senior management reports to track account level cargo sales & revenue pipeline using EDI & CRM tools
• Worked with Sales and Business Development teams to provide regular comprehensive territory reports
• Helped identify revenue potential of sales leads by quantifying revenue potential and assisting in client proposals
• Worked with Sales and Business Development teams to provide regular comprehensive territory reports
• Helped identify revenue potential of sales leads by quantifying revenue potential and assisting in client proposals
Business development, CRM, Management, Sales, Development, EDI
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