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jobs
Arvinder Tooray
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
Available
My experience
2021 - ?
job
PC and Mac Server, Desktop Support
Network Support and in Database Systems.
July 2021 to Present
FCA
The role at the FCA is an Executive IT Support (VIP) role and Team Lead, the role consists of two levels of support - 2 weeks of Executive Support (150+ users) and 2 weeks of Tech bar support (4850 users) on a rotation rota. The team is made up of 3 engineers for Executive and 4 engineers for the Tech bar, we handle BAU across the board for both sides of the support and make sure the IT needs are meet for the end user. The roles are shift based - Tech bar 7am-7pm and Executive is 24 hour service with an on call rota. With Hybrid working in play the team is onsite 2 days a week, everyone rotates around for complete support.
• Snow Ticketing System
• SCCM imaging, Software deployment and asset management
• Lenovo/HP Hardware Support
• Mac Support - BYOD Users
• Mobile Device Support (IOS\Android)
• Laptop Refresh Rollout
• Windows 10 (21H2) Support
• Patching/AV Team assist
• SafeNet management (Mobile Pass)
• Exchange Administration (Active Roles)
• One Drive Support
• O2 Portal Management
• Bit locker Administration
• Microsoft Azure
October 2019 to July 2021
Channel 4
My role at Channel 4 was VIP Support for the onsite team. The team consisted of 4 engineers including myself, each engineer had different roles from build team, new starters and leavers, requests and incidents. I dealt with high end escalates and the VIPs, we did catch-ups Monday mornings for project work, outstanding issues, asset management and to make sure the team was ok. I reported to my manager on a daily basis especially for the VIP Service as the Execs relied on it heavily for IT support onsite and offsite. I also did the purchasing for the VIPs (hardware/software) sometimes tailor-made for their needs if possible.
• Remedy Ticketing System (9.1)
• SCCM imaging
• Lenovo Hardware Support
• Mac Support (Mojave)
• Mobile Device Support (IOS\Android)
• MS Teams Rollout
• Windows 7/10 Support
• iPad Support
• Office 365 Rollout (Project)
• Windows 10 Rollout (Project)
• uniFLOW Management
• Exchange Administration (Active Roles)
• One Drive Support
• SEP Administration
• Bit locker Administration
• Microsoft Azure
FCA
The role at the FCA is an Executive IT Support (VIP) role and Team Lead, the role consists of two levels of support - 2 weeks of Executive Support (150+ users) and 2 weeks of Tech bar support (4850 users) on a rotation rota. The team is made up of 3 engineers for Executive and 4 engineers for the Tech bar, we handle BAU across the board for both sides of the support and make sure the IT needs are meet for the end user. The roles are shift based - Tech bar 7am-7pm and Executive is 24 hour service with an on call rota. With Hybrid working in play the team is onsite 2 days a week, everyone rotates around for complete support.
• Snow Ticketing System
• SCCM imaging, Software deployment and asset management
• Lenovo/HP Hardware Support
• Mac Support - BYOD Users
• Mobile Device Support (IOS\Android)
• Laptop Refresh Rollout
• Windows 10 (21H2) Support
• Patching/AV Team assist
• SafeNet management (Mobile Pass)
• Exchange Administration (Active Roles)
• One Drive Support
• O2 Portal Management
• Bit locker Administration
• Microsoft Azure
October 2019 to July 2021
Channel 4
My role at Channel 4 was VIP Support for the onsite team. The team consisted of 4 engineers including myself, each engineer had different roles from build team, new starters and leavers, requests and incidents. I dealt with high end escalates and the VIPs, we did catch-ups Monday mornings for project work, outstanding issues, asset management and to make sure the team was ok. I reported to my manager on a daily basis especially for the VIP Service as the Execs relied on it heavily for IT support onsite and offsite. I also did the purchasing for the VIPs (hardware/software) sometimes tailor-made for their needs if possible.
• Remedy Ticketing System (9.1)
• SCCM imaging
• Lenovo Hardware Support
• Mac Support (Mojave)
• Mobile Device Support (IOS\Android)
• MS Teams Rollout
• Windows 7/10 Support
• iPad Support
• Office 365 Rollout (Project)
• Windows 10 Rollout (Project)
• uniFLOW Management
• Exchange Administration (Active Roles)
• One Drive Support
• SEP Administration
• Bit locker Administration
• Microsoft Azure
Windows, UP, Manager, Portal, Hybrid, PC, Server, Software, Office, Mac support, Support, Hardware, It, Remedy, Administration, Service, Asset Management, Management, Mac, Microsoft azure, Deployment, Exchange, Azure, Office 365, IOS, It support, Android
2018 - 2018
job
Senior Engineer
Ticketmaster UK/Livenation.
(multi-platform, Windows & Mac), reported to my Line Manager for guidance and direction. The team consisted of 1st/2nd Line Engineers, the team was managed for onsite & offsite support for venues and corporate offices. I was involved in various projects like site refresh for current hardware (Mac & Windows) and occasional work from the enterprise team. This was a great learning curve for me working with the enterprise team and learning new skillsets for both Windows & Mac estates.
• Windows 10 Rollout Project (Windows 7 to Windows 10)
• Hands on (Always Happy to Dive in)
• Refresh program (Windows & Mac)
• Worked with the Purchasing Team for new Hardware requests
• Asset Management for New/Refreshed Kit
• Created a UK Mac Image with the Mac Specialist
• Jamf Administration
• Druva Backup Solution
• Exec\VIP Support
• Documentation for Fixes/Knowledge Base
• Zendesk Ticketing System
• Server 2012 Administration
• AWS Administration
• Office 365 Administration (O365 Rollout)
• Exchange Administration (On Prem)
• MAC OS X support
• Windows 10 Rollout Project (Windows 7 to Windows 10)
• Hands on (Always Happy to Dive in)
• Refresh program (Windows & Mac)
• Worked with the Purchasing Team for new Hardware requests
• Asset Management for New/Refreshed Kit
• Created a UK Mac Image with the Mac Specialist
• Jamf Administration
• Druva Backup Solution
• Exec\VIP Support
• Documentation for Fixes/Knowledge Base
• Zendesk Ticketing System
• Server 2012 Administration
• AWS Administration
• Office 365 Administration (O365 Rollout)
• Exchange Administration (On Prem)
• MAC OS X support
Support, Platform, ME, Manager, OS X, Enterprise, Server, Zendesk, Backup, Office, Administration, Hardware, Direction, Windows, Asset Management, Management, Mac, Exchange, Office 365, AWS
2017 - 2018
job
Interim Desktop Support Manager
Battersea Dogs and Cats Home (Charity).
to manage a team of 6 and report to the Head of IT.
This is a temporary assignment until the charity departmental reconstruction is complete, the team I manage consists of 2x 1st line engineers, 2x 2nd line engineers and 2x line 3rd engineers. Together myself and team provided support for 450 users and meet business end requirements passed from the Head of IT. This is a new challenge for me with management but with guidance from the Head of IT and listening to my team I believe the changes I made so far have impacted the department to function as unit and great support team.
• Introduced New SLA's
• Created a Team Rota as Shift and Weekend work was introduced by Head of IT
• Introduced Team Meetings (Once a Week for Status for Play and AOB)
• Managed One to Ones (for Individual Progress and KPI's)
• Asset Management (Managed and Switched from Paperwork to Electronic)
• Managed Purchasing and Vendors (with approval)
• Worked Closely with the Head of IT for Strategy and Direction
• Hands on (Always Happy to Dive in)
• Introduced Encryption (Desktops/Laptops)
• Managed Windows 10 Rollout Project
• Office 365 Administration (O365 Rollout)
• Exchange Administration (On Prem)
• MAC OS X support
• VMware Support
This is a temporary assignment until the charity departmental reconstruction is complete, the team I manage consists of 2x 1st line engineers, 2x 2nd line engineers and 2x line 3rd engineers. Together myself and team provided support for 450 users and meet business end requirements passed from the Head of IT. This is a new challenge for me with management but with guidance from the Head of IT and listening to my team I believe the changes I made so far have impacted the department to function as unit and great support team.
• Introduced New SLA's
• Created a Team Rota as Shift and Weekend work was introduced by Head of IT
• Introduced Team Meetings (Once a Week for Status for Play and AOB)
• Managed One to Ones (for Individual Progress and KPI's)
• Asset Management (Managed and Switched from Paperwork to Electronic)
• Managed Purchasing and Vendors (with approval)
• Worked Closely with the Head of IT for Strategy and Direction
• Hands on (Always Happy to Dive in)
• Introduced Encryption (Desktops/Laptops)
• Managed Windows 10 Rollout Project
• Office 365 Administration (O365 Rollout)
• Exchange Administration (On Prem)
• MAC OS X support
• VMware Support
It, ME, Manager, OS X, Interim, Office, KPI, Support, Direction, Administration, Windows, Asset Management, Management, Mac, VMware, Exchange, Office 365
2018 - 2018
job
CEO
DeBeers Group.
I joined DeBeers as Team Lead & VIP Support as part of the Service Desk team, the team was made up of 4 engineers supporting 500+ plus users. Part of my role was to provide support to VIP's (CEO, Directors and their PA's) which lead to BAU and offsite support, the other part of my role was to act as team lead for escalations and current projects. I reported once a week to my line manager with updates and made sure as a team we were running smoothly, this was achieved by a weekly meeting with the team for a general catchup and any outstanding issues discussed.
• SNOW (Ticketing System)
• Active Directory Administration
• VIP Support
• Documentation for Fixes/Knowledge Base (Service Now & One Note)
• DEP Administration (Apple)
• Asset Management for New/Refreshed Kit
• Worked with the Purchasing Team for new Hardware requests (Dell & CDW)
• Windows 10 Rollout Project (Windows 7 to Windows 10)
• BT Migration Project (Cloud Telephony)
• Refresh program (Windows Laptops & Apple Devices)
• Office 365 Administration (O365 Rollout)
• Exchange Administration (On Prem)
• Intune (Mobile Device Management)
• MAC OS X support
• Citrix Support
• SNOW (Ticketing System)
• Active Directory Administration
• VIP Support
• Documentation for Fixes/Knowledge Base (Service Now & One Note)
• DEP Administration (Apple)
• Asset Management for New/Refreshed Kit
• Worked with the Purchasing Team for new Hardware requests (Dell & CDW)
• Windows 10 Rollout Project (Windows 7 to Windows 10)
• BT Migration Project (Cloud Telephony)
• Refresh program (Windows Laptops & Apple Devices)
• Office 365 Administration (O365 Rollout)
• Exchange Administration (On Prem)
• Intune (Mobile Device Management)
• MAC OS X support
• Citrix Support
Service, UP, Manager, ON, OS X, Office, Ceo, Support, Hardware, Windows, Administration, Citrix, Asset Management, Management, Mac, Cloud, Exchange, Active Directory, Office 365
2016 - 2017
job
IT Support
Delta Group.
(1st, 2nd, 3rd) with Project work, provided day to day support for around 150-250 users included remote users. Project work included a laptop refresh, imaging and maintaining warehouse desktops for Vendor support. The following was supported at Delta.
• Microsoft Office 2010-365
• Duo Security Administration
• Adobe Creative Suite Support (CC /CS6)
• Sophos Anti-Virus and Safeguard Management
• ZScaler Support
• Cisco AnyConnect
• Windows XP-10 Pro Support
• HP & Dell Hardware Support (Laptops & Desktops)
• Mac OSX Support (Mavericks, Yosemite & El Capitan)
• Server 2008 R2/2012 R2
• Macrium Reflect (imaging)
• Smartphone Telephony and Tablet Support - Lumia (Windows), iOS, Android
• Active Directory and Exchange (2010) Account Management
• Group Policy Management
• Patching/Racking Servers
• Hardware Refresh Project (Laptop Estate)
• VIP Support
• Microsoft Office 2010-365
• Duo Security Administration
• Adobe Creative Suite Support (CC /CS6)
• Sophos Anti-Virus and Safeguard Management
• ZScaler Support
• Cisco AnyConnect
• Windows XP-10 Pro Support
• HP & Dell Hardware Support (Laptops & Desktops)
• Mac OSX Support (Mavericks, Yosemite & El Capitan)
• Server 2008 R2/2012 R2
• Macrium Reflect (imaging)
• Smartphone Telephony and Tablet Support - Lumia (Windows), iOS, Android
• Active Directory and Exchange (2010) Account Management
• Group Policy Management
• Patching/Racking Servers
• Hardware Refresh Project (Laptop Estate)
• VIP Support
Security, XP, Osx, Server, Office, Support, Hardware, Adobe, It, Windows, Administration, Management, Mac, Cisco, Exchange, Active Directory, Account management, IOS, It support, Android
2016 - 2016
job
IT Support Technician
Eversholt Rail Group (Financial Services).
to provide all round support with elements of 3rdline to 150 staff across two sites (London & Dublin) it was BAU support with financial background standards. I provided training to new users and documented/updated user guides for our knowledge base via SharePoint.
It support, SharePoint, Training, It, Support
2015 - 2016
job
onsite support engineer
Ben Sherman/BMB Group.
I provided support for 250 users across multiple sites, I'm based in the London office and work in a team of three. It is BAU as standard with out of hours support and project work. Anything from Dell laptop image creation (as it was a laptop only environment) to Office 365 training were also a part of the support role, my role was more of an all-rounder as the occasional Wintel work was required (changes/requests etc.)
Office 365, Training, It, Support, Office
2014 - 2014
job
equities broker
HP & Dell Hardware.
with offices in the city of London, Manhattan and San Francisco. The user base is currently 150 people at Redburn, which I provide 1st/3rd IT support for across the board. I am a part of a three-person, user-focused support team by participating in the day-to-day service and support function.
• Support Windows desktop/laptop/server environments, (XP-7-8.1/Server 2008 R2)
• Builds/imaging - desktops/laptops/servers (HP & Dell Hardware) (Acronis)
• Microsoft Office 2003-2010-2013 & Office 2011 for Mac, Microsoft Dynamics CRM,
• Sophos Endpoint and Email security (Message Labs)
• IP and mobile smartphone telephony, BlackBerry, iOS, Android, iPad
• Active Directory and Exchange (2010) account management
• Remote desktop and terminal services
• Networked peripherals, printers (Ricoh)
• LAN/WAN/Wi-Fi network connectivity, VPN remote access (Cisco Anyconnect)
• Market Data Apps - Bloomberg and Fidessa support
• Windows XP to 7 Upgrade Project
• Vmware Esxi 5.5 (build and configure exposure)
• VIP Support
• Support Windows desktop/laptop/server environments, (XP-7-8.1/Server 2008 R2)
• Builds/imaging - desktops/laptops/servers (HP & Dell Hardware) (Acronis)
• Microsoft Office 2003-2010-2013 & Office 2011 for Mac, Microsoft Dynamics CRM,
• Sophos Endpoint and Email security (Message Labs)
• IP and mobile smartphone telephony, BlackBerry, iOS, Android, iPad
• Active Directory and Exchange (2010) account management
• Remote desktop and terminal services
• Networked peripherals, printers (Ricoh)
• LAN/WAN/Wi-Fi network connectivity, VPN remote access (Cisco Anyconnect)
• Market Data Apps - Bloomberg and Fidessa support
• Windows XP to 7 Upgrade Project
• Vmware Esxi 5.5 (build and configure exposure)
• VIP Support
Windows, XP, SAN, WAN, Dynamics CRM, Server, Office, Apps, Support, Hardware, Remote Desktop, It, Network, Printers, CRM, Security, Service, Management, Mac, VMware, Cisco, Exchange, Active Directory, Account management, IOS, It support, Android
2011 - 2014
job
Admin and Troubleshooting of Cisco IP Phones
MobileIron Administration.
Feb 2011 - Feb 2014 (Contract)
John Lewis Partnership
I provide 2nd/3rd line support to 2000+ users at Head Office, overseas users and remote users. My role is to ensure that all support calls are investigated, solution tested and resolved. To provide hardware, software, application and network support as part of the IT team
• Support, Install, Build and Maintain IBM Lenovo desktops (M58/S20) and laptops (T440/X240/T430/X230/W530/X1/iMacs/Mini Macs/Macbook Pros)
• Support and troubleshoot Windows XP SP3/Windows 7 SP1/MAC OSX 10.6-10.9/Office 2003/2007/2010/Adobe Family (CS6)/Bespoke Applications (Mainframe/AS400/Hummingbird)
• Active Directory (User/Computer Account management)
• Installing, Supporting Lotus Notes 8.5.3 Email Client
• Blackberry Enterprise Server - User/Device management/Supporting Blackberry Mobile Devices (8900/8520/9700/9800/9630/9230/9720/Z10/Q10)
• iPad/iPhone/Android Support (BYOD - Bring Your Own Device)
• Citrix Support (User/Device Account management)
• Admin and Troubleshooting of Cisco IP Phones 7970 series
• Windows 7 Transformation (XP to Win 7 Upgrade/Rollout Project)
• HP Printer Support
• VIP Support
• Airwatch Administration
• Support home users with iPass/Cisco VPN client and Cisco Anyconnect. In iPass/VPN/Anyconnect failure using Logmein Remote Access Software (Rescue)
• Track and Resolve Calls using Touchpaper and ServiceNow
• to act as point of contact for Partners requiring IT Support be that via e-mail, phone, desk and site visits.
• To ensure that the involvement of third parties in the support process does not impact the level of service delivered.
• To be a point of escalation for the resolution of issues and calls that less experienced members of the team are unable to complete. Also train team members on new fixes and how to etc
John Lewis Partnership
I provide 2nd/3rd line support to 2000+ users at Head Office, overseas users and remote users. My role is to ensure that all support calls are investigated, solution tested and resolved. To provide hardware, software, application and network support as part of the IT team
• Support, Install, Build and Maintain IBM Lenovo desktops (M58/S20) and laptops (T440/X240/T430/X230/W530/X1/iMacs/Mini Macs/Macbook Pros)
• Support and troubleshoot Windows XP SP3/Windows 7 SP1/MAC OSX 10.6-10.9/Office 2003/2007/2010/Adobe Family (CS6)/Bespoke Applications (Mainframe/AS400/Hummingbird)
• Active Directory (User/Computer Account management)
• Installing, Supporting Lotus Notes 8.5.3 Email Client
• Blackberry Enterprise Server - User/Device management/Supporting Blackberry Mobile Devices (8900/8520/9700/9800/9630/9230/9720/Z10/Q10)
• iPad/iPhone/Android Support (BYOD - Bring Your Own Device)
• Citrix Support (User/Device Account management)
• Admin and Troubleshooting of Cisco IP Phones 7970 series
• Windows 7 Transformation (XP to Win 7 Upgrade/Rollout Project)
• HP Printer Support
• VIP Support
• Airwatch Administration
• Support home users with iPass/Cisco VPN client and Cisco Anyconnect. In iPass/VPN/Anyconnect failure using Logmein Remote Access Software (Rescue)
• Track and Resolve Calls using Touchpaper and ServiceNow
• to act as point of contact for Partners requiring IT Support be that via e-mail, phone, desk and site visits.
• To ensure that the involvement of third parties in the support process does not impact the level of service delivered.
• To be a point of escalation for the resolution of issues and calls that less experienced members of the team are unable to complete. Also train team members on new fixes and how to etc
Network, XP, Printer support, Enterprise, Osx, Server, Software, Office, Support, Hardware, Adobe, Transformation, ServiceNow, It, Administration, Mainframe, Less, Windows, Service, Citrix, Management, Mac, Cisco, Active Directory, Account management, It support, Android
2003 - 2010
job
Application Developer, Cisco
Applications Supported.
MS Framework 2.0 & 3.5, Lotus Notes V8, Same-time, Office, Visio, Project 2003-2010 (Testing), Cisco IP Communicator (soft-phone), IBM Rational Family, Clear-case, Clear-quest, Application Developer, Cisco VPN, Sybase, Toad, Oracle, HP Quality Center, Fidessa, Reuters Xtra Suite, Bloomberg Services Professional, FTW Trader Workbench 6.0, Visual Studio 2003 2005 2008, SQL Server 2000 2005, Citrix XenApp and RSA (for admin, token fixes, installs and troubleshooting)
Hardware Supported: Lenovo X61, X200 and & Various Desktops (HP & Dell)
Mobile Devices Supported: Blackberry & iPhone
Hardware Supported: Lenovo X61, X200 and & Various Desktops (HP & Dell)
Mobile Devices Supported: Blackberry & iPhone
Sql, Oracle, SQL Server, Cisco, Visio, Citrix, Visual Studio, Sybase, Hardware, Developer, Testing, Office, Server, Framework
2009 - 2009
temp
Windows & Mac Technician
Environment with SLA's in place.
The role at Resources was to provide 1st/2nd support on both platforms via service desk (phone remote, email and face to face). It was an ITIL Environment with SLA's in place. The number of users supported was around the 3000 (Windows & Mac) with an average of 100-150 calls a day.
Resources UK is wholly owned by the Publicis Groupe (www.publicisgroupe.com).
The role was purely front end, which generally included troubleshooting, software installs, desktop & laptop builds (imaging) and user training.
Resources UK is wholly owned by the Publicis Groupe (www.publicisgroupe.com).
The role was purely front end, which generally included troubleshooting, software installs, desktop & laptop builds (imaging) and user training.
ITIL, Training, Mac, Service, Windows, It, Support, Software
2008 - 2009
freelance
IT Consultant
Mobile Devices Supported.
Kingston Smith LLP is a top 20 accountancy firm providing the full range of services to entrepreneurial businesses, not-for-profit organisations and individual clients
My role at Kingston Smith Consultancy was to provide 1/2/3 line support to a number of clients. Clients included The National Association of Goldsmith, The Gemological Association of Great Britain, Institute for Learning and Element Pictures.
On a day-to-day basis I covered front end and back end support, on the front end I covered desktop support to user end support, which involved troubleshooting, desktop builds, software installs, user training and maintenance. The jobs were carried between pc and mac environment daily either by remote access (vpn & vnc) or on site visits; quick fixes were done either by phone or email.
On the back end of the support I covered server builds, server configs, hardware checks and upgrades. Daily duties were to check servers for errors via event log and troubleshoot issues without downtime if possible. Active Directory Requests, Exchange 2003 monitoring and troubleshooting, Anti-Virus/ Anti-Spam configs & checks and backups (configs & checks).
With some clients there were office moves, which involved re-cabling, re-patching, desktop moves and server moves with re-racking.
The last project I was involved in was the Cisco VPN Implantation across client sites, which gave me a good sight on Cisco VPN and it's fundamentals.
OS supported; Microsoft Windows (XP, Vista, Server 2000 & 2003, SBS and testing Windows 7 Build 7600) Mac OSX (Tiger, Leopard and testing Snow Leopard Build 10A432)
Applications supported; Norton Anti-Virus, GFI, Mail Controller, Backup Exec, Microsoft Office 2003-2007, Adobe CS3 & CS4 and Sage Line 50
Databases supported; Remember, Pursuit and eTarget
Mobile Devices Supported: PDA's IPAQ, Blackberry's and I phones (2G/3G)
My role at Kingston Smith Consultancy was to provide 1/2/3 line support to a number of clients. Clients included The National Association of Goldsmith, The Gemological Association of Great Britain, Institute for Learning and Element Pictures.
On a day-to-day basis I covered front end and back end support, on the front end I covered desktop support to user end support, which involved troubleshooting, desktop builds, software installs, user training and maintenance. The jobs were carried between pc and mac environment daily either by remote access (vpn & vnc) or on site visits; quick fixes were done either by phone or email.
On the back end of the support I covered server builds, server configs, hardware checks and upgrades. Daily duties were to check servers for errors via event log and troubleshoot issues without downtime if possible. Active Directory Requests, Exchange 2003 monitoring and troubleshooting, Anti-Virus/ Anti-Spam configs & checks and backups (configs & checks).
With some clients there were office moves, which involved re-cabling, re-patching, desktop moves and server moves with re-racking.
The last project I was involved in was the Cisco VPN Implantation across client sites, which gave me a good sight on Cisco VPN and it's fundamentals.
OS supported; Microsoft Windows (XP, Vista, Server 2000 & 2003, SBS and testing Windows 7 Build 7600) Mac OSX (Tiger, Leopard and testing Snow Leopard Build 10A432)
Applications supported; Norton Anti-Virus, GFI, Mail Controller, Backup Exec, Microsoft Office 2003-2007, Adobe CS3 & CS4 and Sage Line 50
Databases supported; Remember, Pursuit and eTarget
Mobile Devices Supported: PDA's IPAQ, Blackberry's and I phones (2G/3G)
Hardware, ME, XP, Osx, PC, Server, Software, Backup, Office, Testing, Monitoring, Support, Active Directory, Adobe, It, Windows, IT Consultant, Event, SoMe, Mac, Training, Cisco, Exchange
2007 - 2008
temp
Fixed Contract
VCCP Ltd.
IT Senior Consultant
VCCP is one the largest advertising agencies around with clients like O2, Nintendo, Coke Zero, Dyson, Channel Five, Hyundai and many more who I've worked with as tech support, the company itself consists of 250 plus users with a mixture of Mac & Windows platforms. On daily basis besides being tech support for the company's clients I am also 2nd /3rd Line Support as well for the company. I covered from user requests such as new software installs, troubleshooting, and user training for applications i.e. Microsoft Office packages, Adobe packages, Oracle, Rebus and Media packages for Mac & Windows. We currently have a small Microsoft Vista (Business Edition) & Microsoft Office 2007 (Enterprise Edition) roll out project going on for testing proposes. On the Server side of things on daily basis I mainly look into AD requests, maintenance & troubleshooting, Exchange (2003), backups (ARCserve), Antivirus (Norton), Cisco Firewalls. I maintain the Blackberry side of the things as well, new users, headsets (Pearl), Server maintenance & Troubleshooting. Finally the Projects I'm currently involved in are testing Microsoft Server 2008 & setting up an XServe (Mac Server).
VCCP is one the largest advertising agencies around with clients like O2, Nintendo, Coke Zero, Dyson, Channel Five, Hyundai and many more who I've worked with as tech support, the company itself consists of 250 plus users with a mixture of Mac & Windows platforms. On daily basis besides being tech support for the company's clients I am also 2nd /3rd Line Support as well for the company. I covered from user requests such as new software installs, troubleshooting, and user training for applications i.e. Microsoft Office packages, Adobe packages, Oracle, Rebus and Media packages for Mac & Windows. We currently have a small Microsoft Vista (Business Edition) & Microsoft Office 2007 (Enterprise Edition) roll out project going on for testing proposes. On the Server side of things on daily basis I mainly look into AD requests, maintenance & troubleshooting, Exchange (2003), backups (ARCserve), Antivirus (Norton), Cisco Firewalls. I maintain the Blackberry side of the things as well, new users, headsets (Pearl), Server maintenance & Troubleshooting. Finally the Projects I'm currently involved in are testing Microsoft Server 2008 & setting up an XServe (Mac Server).
Adobe, Many more, UP, Enterprise, Server, Software, Office, Testing, Support, Advertising, It, Windows, Microsoft Server, Mac, Training, Cisco, Exchange, Oracle
2006 - 2007
job
Network Support Engineer
One Stop IT Ltd.
The position of Network Support Engineer includes: visiting clients in and round the central London area.
Maintaining, developing and supporting the clients IT service, software and hardware. The level of support involved was between 1st and 3rd to clients, which included phone support, remote support and emergency callouts. The technologies' I was exposed to the following technologies: Microsoft Vista, Office 2007,
VNC etc I was send on a course regarding offline backup solutions, I successfully completed the training with a company, which go by the name of Data lifeline. I also supported Apple Mac's on some site visits who were connect to a windows environment; I worked with XP workstations, Windows 2000 workstations, Dell & Fujitsu Siemens Servers, Xero Printers and finally sonic wall Firewalls (hardware).
Maintaining, developing and supporting the clients IT service, software and hardware. The level of support involved was between 1st and 3rd to clients, which included phone support, remote support and emergency callouts. The technologies' I was exposed to the following technologies: Microsoft Vista, Office 2007,
VNC etc I was send on a course regarding offline backup solutions, I successfully completed the training with a company, which go by the name of Data lifeline. I also supported Apple Mac's on some site visits who were connect to a windows environment; I worked with XP workstations, Windows 2000 workstations, Dell & Fujitsu Siemens Servers, Xero Printers and finally sonic wall Firewalls (hardware).
Training, Mac, SoMe, Service, Windows, Xero, Printers, Network, It, Hardware, Support, Office, Backup, Software, Go, XP
2006 - 2006
temp
IT Engineer
Modern Communications Ltd.
Modern Communications is a telecoms company with a current database of 500 customers & is growing day by day. On daily basis I support all IT queries from 1st to 3rd line support which is in-house as much as external, the support is covered remotely and onsite for customers. I also support broadband which one of the products offered by the company and have been given training in IP telephony with products by Avaya to cover phone support on company networks (Digital & Analogue Handsets). The operating systems supported were Windows XP for the workstations and for the servers the operating systems were Windows Server 2003 & Windows Server 2003 SBS (small business server) the in-house applications supported are: Sage v12, Microsoft Exchange, Microsoft CRM, Norton Anti-Virus, VERITAS Backup Exec, Blackberry Issues, PDA Support, Office 2003 and IP Office. I'm currently involved in IT projects for new customers who require network builds, pc builds, laptop builds and server builds from scratch or are looking to upgrade existing networks for customer needs.
CRM, Database, Exchange, Training, Windows server, Windows, Network, It, Support, Office, Backup, Server, PC, Customer, XP
2005 - 2006
temp
Apple Mac Technician / 1st & 2nd Line Support
Southwark College.
I provided support for software and hardware issues related to Apple, supporting students and evening classes with login problems, application support, printing issues, network problems and all round technical support. The applications supported included: Adobe Photoshop 7, Adobe illustrator CS, iPhoto, Microsoft Word: Mac, Microsoft Office X, Quark Xpress 6.1 and other various applications. I also maintain the apple Macs by testing and providing new software updates when available so they run smoothly. Training is being providing on Apple operating systems. (Tiger 10.4)
Windows XP migration across multiple sites from a user base of 2000. Providing initial desktop support post migration, resolving any software or hardware issues, both desk side and remotely. This involved carrying out a basic XP build with Service Pack 2, and then installing users applications via SMS scripted install. The applications supported included: Office 2003, Anti Virus, Novell Group wise and various college applications. I assisted in a rollout of some new Dell PC's including ghost imaging using Power quest products and setting them up to the printers (admin staff and classrooms). I was also exposed to Novell Console One, Novell Administrator and Deep Freeze for administrative tasks.
Windows XP migration across multiple sites from a user base of 2000. Providing initial desktop support post migration, resolving any software or hardware issues, both desk side and remotely. This involved carrying out a basic XP build with Service Pack 2, and then installing users applications via SMS scripted install. The applications supported included: Office 2003, Anti Virus, Novell Group wise and various college applications. I assisted in a rollout of some new Dell PC's including ghost imaging using Power quest products and setting them up to the printers (admin staff and classrooms). I was also exposed to Novell Console One, Novell Administrator and Deep Freeze for administrative tasks.
Adobe, Basic, XP, UP, PC, Administrator, Power, Software, Office, Testing, Support, Hardware, Adobe Photoshop, Network, Printers, Windows, Service, SoMe, Mac, Word, Training, Illustrator, Adobe Illustrator
2002 - 2004
temp
Part Time/Full Time
Network Maintenance and Helpdesk Support 1st & 2nd Line
London Residential is a large organisation who specialise in the mortgage and lending sector of business. Their computing needs are fulfilled by using Microsoft Windows 2000 Server and Windows 2000 Professional. I was employed to examine the business functions and how they could be managed more efficiently in line with their already installed Windows 2000 based network. Internet Information Services was deployed so that all workstations could share documents and information across the company's intranet. Internet security support was set up so that communications within the intranet and Internet was secure. Designed maintained the company's web site using a host of products from Macromedia. (Www London Residentials.com)
London Residential is a large organisation who specialise in the mortgage and lending sector of business. Their computing needs are fulfilled by using Microsoft Windows 2000 Server and Windows 2000 Professional. I was employed to examine the business functions and how they could be managed more efficiently in line with their already installed Windows 2000 based network. Internet Information Services was deployed so that all workstations could share documents and information across the company's intranet. Internet security support was set up so that communications within the intranet and Internet was secure. Designed maintained the company's web site using a host of products from Macromedia. (Www London Residentials.com)
Security, Windows, Network, Support, Helpdesk support, Internet, Server, Organization, Web, UP
2002 - 2002
freelance
Network Consultant (LAN/WAN)
Moss Cope Ltd.
Experienced in the execution of upgrades using change control methods and maintained the required level of patches on the Windows 2000 servers. Provided Support for users of the network. Actively took part in the design and implementation of a Windows 2000 Network Infrastructure.
Design, Windows, Network, Implementation, Support, Infrastructure, WAN
1999 - 2001
temp
Systems Network Support Technician/Field Technician
Gamma Retail.
Planned and installed full EPOS systems. Created user manuals and provided training for users of the systems. Diagnose general systems problems.
Training, Network, Support
My education
1996
-
1999
NewVic Sixth Form College
,
,
Kingston University
BSc, 2.1 in Information Systems
BSc, 2.1 in Information Systems
Brampton Manor School
Secondary, 8 A-Cs
Secondary, 8 A-Cs
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