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jobs
Software Project Manager
Josh Probert
,
Capel St. Mary, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly motivated and driven project manager. Well organised, potential focused individual who is willing to take ownership of his role to achieve the strategy set out. Experienced in delivering high quality IT projects for various organisations, with a speciality in applications, processes and external stakeholder management.
Markets
United Kingdom
Industries
Language
English
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2021 - ?
job
Customer Success Manager
Nextminute.
Richmond - www.nextminute.com
Nextminute is a Construction SaaS offering aimed at the SME market. Nextminute allows Trade workers to generate quotations and invoices quickly and enables easy job planning and cost reconciliation. Nextminute has been very successful in New Zealand and is now launching in the UK and Australia.
Nextminute is a Construction SaaS offering aimed at the SME market. Nextminute allows Trade workers to generate quotations and invoices quickly and enables easy job planning and cost reconciliation. Nextminute has been very successful in New Zealand and is now launching in the UK and Australia.
Saas, Manager, Customer
2020 - ?
job
Managing Director
Hyphen Business Solutions.
Manchester - www.hyphenbusinesssolutions.co.uk
Hyphen Business Solutions operates as a technology consultant within the SME space. We help SMEs implement the right third-party software to aid their growth targets. Hyphen undertakes everything from the sourcing of software to the implementation and training of stakeholders.
Responsibilities:
• Work with organisations to project manage the implementation and onboarding of new internal solutions (HubSpot, Salesforce, Oracle, Xero, Basecamp, Zapier, O365, Zendesk)
• Ensure the project runs smoothly whether using Hyphen's team or clients in house resources.
• Responsible for Prospecting/Networking to win new business
• Ensure all stakeholders are happy with the selected software and are kept updated along the implementation journey.
• Undertake the training of all key personnel through virtual/in-person workshops.
• Maintain aspects of Customer Success (retention, user adoption/engagement)
• Consult on a retainer basis to provide support with business processes/software support.
Achievements:
• Lead Hyphen to a 6-figure revenue within 2 years with 1 employee
• Lead implementation team to remove existing CRM system and built the new solution for a global scaffolding manufacture
• Carried out remote training across 4 countries to ensure that all staff met the required competence level for the solution
• Managed a team of 30 external employees to deliver a successful business-critical IT project
Hyphen Business Solutions operates as a technology consultant within the SME space. We help SMEs implement the right third-party software to aid their growth targets. Hyphen undertakes everything from the sourcing of software to the implementation and training of stakeholders.
Responsibilities:
• Work with organisations to project manage the implementation and onboarding of new internal solutions (HubSpot, Salesforce, Oracle, Xero, Basecamp, Zapier, O365, Zendesk)
• Ensure the project runs smoothly whether using Hyphen's team or clients in house resources.
• Responsible for Prospecting/Networking to win new business
• Ensure all stakeholders are happy with the selected software and are kept updated along the implementation journey.
• Undertake the training of all key personnel through virtual/in-person workshops.
• Maintain aspects of Customer Success (retention, user adoption/engagement)
• Consult on a retainer basis to provide support with business processes/software support.
Achievements:
• Lead Hyphen to a 6-figure revenue within 2 years with 1 employee
• Lead implementation team to remove existing CRM system and built the new solution for a global scaffolding manufacture
• Carried out remote training across 4 countries to ensure that all staff met the required competence level for the solution
• Managed a team of 30 external employees to deliver a successful business-critical IT project
Workshops, Customer, Processes, Zendesk, Software, Retention, Support, Growth, It, Implementation, CRM, Xero, Hubspot, Sourcing, Technology, Onboarding, Salesforce, Training, Networking, Oracle
2018 - 2020
job
Account Manager
Greater London Enterprise Awards.
Hilti (Gt. Britain) Ltd, West London - www.hilti.co.uk
Hilti design and manufacture leading-edge technology, software and services, which power the professional construction industry.
Responsibilities:
• Developing and growing business across the territory by introducing new products, developing existing accounts relationships and opening new accounts.
• Introduce ON!Track (SaaS Asset Management Solution) to the market with responsibilities including: prospecting, implementation/onboarding and after-care.
• Upselling the value of Hilti products and arrange relevant pricing agreements.
• Working to strict deadlines and under pressure to meet and deliver customer proposals.
• Using emotional intelligence to build business relationships at all levels best.
• Organising and delivering presentations on various topics from health and safety to tool safety.
• Liaising with various internal departments to best serve the customer's needs.
• Took over a declining territory at 80% of target YTD and delivered a result of 103% over the next three quarters to deliver a full year at 97% for 2018.
Achievements:
• Top Salesman in West London for Hilti's SaaS offering - ON!TRACK
• Successfully increased customer engagement by 30% in the first full year.
• Increased the annual spend of the top two accounts in territory from £25k each to over £130k pa.
• Secured highly competitive £25k order for Cast-In Devices for a £40million project in Manchester.
• Secured total order value of £150k within Firestop Portfolio against existing supplier.
• After customer realignment, delivered 27% growth during 2019.
• Only Account Manager to be personally mentored by the 'Head of Sales for Great Britain'
Hilti design and manufacture leading-edge technology, software and services, which power the professional construction industry.
Responsibilities:
• Developing and growing business across the territory by introducing new products, developing existing accounts relationships and opening new accounts.
• Introduce ON!Track (SaaS Asset Management Solution) to the market with responsibilities including: prospecting, implementation/onboarding and after-care.
• Upselling the value of Hilti products and arrange relevant pricing agreements.
• Working to strict deadlines and under pressure to meet and deliver customer proposals.
• Using emotional intelligence to build business relationships at all levels best.
• Organising and delivering presentations on various topics from health and safety to tool safety.
• Liaising with various internal departments to best serve the customer's needs.
• Took over a declining territory at 80% of target YTD and delivered a result of 103% over the next three quarters to deliver a full year at 97% for 2018.
Achievements:
• Top Salesman in West London for Hilti's SaaS offering - ON!TRACK
• Successfully increased customer engagement by 30% in the first full year.
• Increased the annual spend of the top two accounts in territory from £25k each to over £130k pa.
• Secured highly competitive £25k order for Cast-In Devices for a £40million project in Manchester.
• Secured total order value of £150k within Firestop Portfolio against existing supplier.
• After customer realignment, delivered 27% growth during 2019.
• Only Account Manager to be personally mentored by the 'Head of Sales for Great Britain'
Implementation, Customer, Manager, ON, Power, Software, Health, Safety, Growth, Design, Technology, Sales, Asset Management, Management, Onboarding, Saas, Account Manager
2016 - 2018
job
Store Representative
Hilti.
www.hilti.co.uk
Responsibilities:
• Solely responsible for the day to day running of the store
• Proactively contacted customers to discuss in store offers and resolve any issues
• Worked closely with Account Managers to tailor the service for specific customers
• Upsell the value of Hilti products to secure volume purchases
• Demonstrate the latest innovations to customers and upsell LTS and FM
Achievements:
• 120% of target with 17.37% growth in first full year
• Won 3 out of 6 inter-company sales competitions
• Finished 2017 as one of the most successful stores in the country
• Achieved a "Meets Expectation" for 2016 and 2017
• Sold the benefits of ON!TRACK from in store and signed multiple contracts
Responsibilities:
• Solely responsible for the day to day running of the store
• Proactively contacted customers to discuss in store offers and resolve any issues
• Worked closely with Account Managers to tailor the service for specific customers
• Upsell the value of Hilti products to secure volume purchases
• Demonstrate the latest innovations to customers and upsell LTS and FM
Achievements:
• 120% of target with 17.37% growth in first full year
• Won 3 out of 6 inter-company sales competitions
• Finished 2017 as one of the most successful stores in the country
• Achieved a "Meets Expectation" for 2016 and 2017
• Sold the benefits of ON!TRACK from in store and signed multiple contracts
Contracts, Sales, Service, Growth, Contracts
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