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Looking at what needs to be achieved, identifying problems and designing solutions, then negotiating a path towards reaching those goals and making sure to bring others along through communicating change.
York Rabe
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Recent experience includes five years at a top-level UK university working within the IT sector to help deliver a number of projects and programmes. The initial role in Project Support progressed towards a focus on Business Analysis and Change Management.
Extensive experience has been gained in stakeholder engagement and communications; data analysis; process mapping and design; reporting and technical writing. These roles in project management combine with a strong background in other sectors conducting customer management, as well as marketing, design and production of written communications, user guides and website content management.
Confident and insightful, able to engage with colleagues at all levels of seniority and contribute to decision making. Excellent networking skills and able to forge productive relationships across an organisation or with external stakeholders.
Extensive experience has been gained in stakeholder engagement and communications; data analysis; process mapping and design; reporting and technical writing. These roles in project management combine with a strong background in other sectors conducting customer management, as well as marketing, design and production of written communications, user guides and website content management.
Confident and insightful, able to engage with colleagues at all levels of seniority and contribute to decision making. Excellent networking skills and able to forge productive relationships across an organisation or with external stakeholders.
Markets
United States
United Kingdom
Rest of Euro area
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2021
project
Organisational software roll-out: Business Analysis and Change Management (UCL, London, UK)
Assisting the project to roll-out Microsoft Teams Calling to all staff and departments in UCL, and engaging with almost 13,000 staff in the process.
• Engaged directly with senior stakeholders and staff in online training and engagement sessions, followed up with 1:1 meetings as required.
• Executed business analysis assessments on returned data and engaged with staff to capture and refine stakeholder telephony requirements.
• Liaised with telephony engineers to migrate staff to Teams Calling on agreed timescales and troubleshoot any issues post-migration.
• Liaised with engineers to coordinate onsite telephony installation work
Association for Project Management, UK
• Engaged directly with senior stakeholders and staff in online training and engagement sessions, followed up with 1:1 meetings as required.
• Executed business analysis assessments on returned data and engaged with staff to capture and refine stakeholder telephony requirements.
• Liaised with telephony engineers to migrate staff to Teams Calling on agreed timescales and troubleshoot any issues post-migration.
• Liaised with engineers to coordinate onsite telephony installation work
Business Analysis, Employee Engagement, Institutional engagement, Process Mapping, Technical support, Technical documentation, IT technical project management, Stakeholder Management
2016 - 2021
job
Change Management/Business Analysis/Project Support - Information Services Division (ISD) (Contract roles)
UCL University, London, UK.
Change management, Business Analysis, Management, Support
2018 - 2021
project
Relocation, Space Utilisation and Change Management (UCL & NHS, London, UK)
• Relocation and change management: relocated 500+ medical researchers and clinical staff plus laboratories to a new premises. Coordinated two separate organisations and different strands of a complex programme including Space Planning, Security, Lab Management, and IT.
• Culture change: instilled a SMART Working agile environment into the new working space for 500 staff and encouraged a flexible approach to space utilisation. Provided a series of forums and presentations to talk stakeholders through the new ways of working, assuage concerns and try to encourage positive acceptance. Helped compose written protocols to reinforce the change.
• Facilitated stakeholder engagement through communications channels; multiple workshops and training sessions. Compiled and wrote technical guides detailing processes for distribution and training. Uploaded key information & FAQs to the websites/intranet.
• Designed processes to be handed over as BAU standards to enable staff from different organisations being able to work in a shared communal space.
Space Management activities:
• Designed the security access layouts for all eight floors of the building, creating pathways and zones for the free movement of personnel, whilst maintaining restricted access to high-security areas including laboratories. These zones were then applied to the swipe card security system for the building.
• Conceived the access control request and allocation process.
• Designed and arranged printing of a desk and laboratory bench labelling system
• Culture change: instilled a SMART Working agile environment into the new working space for 500 staff and encouraged a flexible approach to space utilisation. Provided a series of forums and presentations to talk stakeholders through the new ways of working, assuage concerns and try to encourage positive acceptance. Helped compose written protocols to reinforce the change.
• Facilitated stakeholder engagement through communications channels; multiple workshops and training sessions. Compiled and wrote technical guides detailing processes for distribution and training. Uploaded key information & FAQs to the websites/intranet.
• Designed processes to be handed over as BAU standards to enable staff from different organisations being able to work in a shared communal space.
Space Management activities:
• Designed the security access layouts for all eight floors of the building, creating pathways and zones for the free movement of personnel, whilst maintaining restricted access to high-security areas including laboratories. These zones were then applied to the swipe card security system for the building.
• Conceived the access control request and allocation process.
• Designed and arranged printing of a desk and laboratory bench labelling system
Project coordination, Strategic communication, Internal communication, Employee Engagement, Stakeholder Management, Strategic Planning, Space management, Process Mapping, Process design, Relocation planning, Training Program, Training guide production, Technical documentation, Technical Writing, Web content, User surveys
2016 - 2018
project
Datacentre Migration (UCL, London, UK)
• Provided project support to a large-scale and expensive datacentre migration due to a building relocation.
• Produced variety of reports in Excel, Visio and PowerPoint detailing project plans; process guides and organisational charts; mapped project(s) status in Jira.
• Generated programme performance KPIs for reporting purposes to Programme Boards, compiled weekly/monthly project reports.
Engagement activities:
• Organised discovery workshops for stakeholders ahead of data migration.
Association for Project Management, UK
• Produced variety of reports in Excel, Visio and PowerPoint detailing project plans; process guides and organisational charts; mapped project(s) status in Jira.
• Generated programme performance KPIs for reporting purposes to Programme Boards, compiled weekly/monthly project reports.
Engagement activities:
• Organised discovery workshops for stakeholders ahead of data migration.
Project support, Stakeholder Management, Reporting & Data Analysis, Project coordination
2015 - 2016
project
University Teaching Capacity Review (St. George’s University, London, UK)
Collaborated with the Academic Registrar, Timetabling and Estates to conduct a major teaching capacity review.
• Analysed data extracted from the automated timetabling system (Scientia) to assess demand on teaching rooms across the University and NHS hospital trust.
• Designed and executed a room audit of all teaching and meeting rooms.
• Presented reports detailing the teaching capacity review and room audit to boards, highlighting where savings could be made in space utilisation.
• Designed and executed an online survey to all students on LimeSurvey.
Association for Project Management, UK
• Analysed data extracted from the automated timetabling system (Scientia) to assess demand on teaching rooms across the University and NHS hospital trust.
• Designed and executed a room audit of all teaching and meeting rooms.
• Presented reports detailing the teaching capacity review and room audit to boards, highlighting where savings could be made in space utilisation.
• Designed and executed an online survey to all students on LimeSurvey.
Data management, Stakeholder Management, Data mapping, DATA ANALYSIS AND VISUALIZATION, Surveys, Staff management
2015 - 2015
freelance
Web Testing Resource (Contract)
Financial Conduct Authority (FCA).
Working within the FCA Handbook editorial team to test accuracy of content following website migration.
• Performed user acceptance testing of online content and website functionality.
• Checked and logged error reports from content migration.
• Performed user acceptance testing of online content and website functionality.
• Checked and logged error reports from content migration.
Website Optimization, Website copy, Missing data analysis
2013 - 2014
project
Email & Data Storage Programme (LSE, London, UK)
Supported the Email & Data Storage Programme - SharePoint on Microsoft Office 365; Public Folder decommissioning; staff mailbox migration to the Cloud.
• Assisted in business analysis and requirements gathering; process mapping and creation of workflows; arranged and reported on technical workshops.
• Liaised with teams across IMT to update project plans, report and log risks.
• Composed web, email and newsletter communications for SharePoint roll-out.
• Wrote draft SharePoint end-user and site owner training guides.
• Managed the migration and decommissioning of public folder storage content.
• Consulted with Department Managers to encourage culture change to implement upgraded processes.
• Assisted in business analysis and requirements gathering; process mapping and creation of workflows; arranged and reported on technical workshops.
• Liaised with teams across IMT to update project plans, report and log risks.
• Composed web, email and newsletter communications for SharePoint roll-out.
• Wrote draft SharePoint end-user and site owner training guides.
• Managed the migration and decommissioning of public folder storage content.
• Consulted with Department Managers to encourage culture change to implement upgraded processes.
Project coordination, Data mining, Data Analysis, Website design, Stakeholder Management, Strategic communication, Internal communication, Project support, Business Analysis
2011 - 2013
freelance
IT Cabling & networking (self-employed contractual work)
Self employed.
• Installed fibre optic, CAT5&6 network cables and systems in office spaces.
• Prepared detailed quotes for installations; managed small-scale projects.
• Prepared detailed quotes for installations; managed small-scale projects.
Data cabling, Network Infrastructure, Building Construction, Client relationships, Project coordination, PROJECT PLANNING, Estimation of work
2010 - 2011
freelance
Communications & Network Facilitator
SWAN.
• Communicated information about local services, activities and events using various formats such as a triannual newsletter posted to 17,000 homes in SW1; a bi-monthly Bulletin for members; and content managing the SWAN website.
• Developed a range of marketing and promotional materials including a local area information pack; giveaway promotions such as a fridge magnet; a festival brochure adverts and festival poster.
• Organised and chaired bi-monthly network meetings with representatives from health, employment, housing and youth providers. Facilitated joint working and information sharing between core service providers in SW1 to improve services and opportunities for local residents.
• Project managed development of a website for a new project including hands-on wire-framing, copywriting and overseeing the design.
• Developed a range of marketing and promotional materials including a local area information pack; giveaway promotions such as a fridge magnet; a festival brochure adverts and festival poster.
• Organised and chaired bi-monthly network meetings with representatives from health, employment, housing and youth providers. Facilitated joint working and information sharing between core service providers in SW1 to improve services and opportunities for local residents.
• Project managed development of a website for a new project including hands-on wire-framing, copywriting and overseeing the design.
Written content production, Website copy, Website design, Networking, Marketing, Wireframing, Graphic design
2008 - 2009
job
Business Development & Support
Quiet Revolution Ltd.
• Lead for communications and client management.
• Responded to all queries from clients relating to wind turbine installation, maintenance, contracts and technical information.
• Researched international markets and presented to senior management.
• Identified new sales leads and contributed to strategic business goals.
• Responded to all queries from clients relating to wind turbine installation, maintenance, contracts and technical information.
• Researched international markets and presented to senior management.
• Identified new sales leads and contributed to strategic business goals.
Client relationships, External communication, Business development, Operational support, Construction installation technician
My education
2010
Association for Project Management, UK
APMP Project Management (IPMA Level D Cert), Project Management
APMP Project Management (IPMA Level D Cert), Project Management
2010
University of London, UK
Environmental Impact Assessment (EIA) – module from Environmental Management MSc, CeDEP, Environmental Impact Assessment (EIA)
Environmental Impact Assessment (EIA) – module from Environmental Management MSc, CeDEP, Environmental Impact Assessment (EIA)
1999
-
2002
University of Otago, New Zealand
Master of Arts (M.A), Political Studies
Master of Arts (M.A), Political Studies
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