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I am a professionally qualified (TAP Diploma Learning & Development Consultancy, MBTI and CIPD) Learning and Development Consultant with over 22 years in learning. I have experience in all elements of the learning cycle from initial scope, instructional d
Phillip Pilsworth
,
Derby, United Kingdom
Experience
Other titles
Skills
I'm offering
I have a TAP Diploma in Learning and Development Consultancy which included modules on Training Needs Analysis, Blended Learning, Consultancy and Facilitation skills. Whilst working for a top five Bank I managed a variety of projects, in several areas to ensure that the best outcome was achieved.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Available
My experience
2016 - ?
job
Director
Intuitive Learning Consultancy.
Contracts Undertaken (Freelance)
Santander - Product Owner HR Learning - Involved in the scoping, design and project management of the creation of a virtual Mortgage Academy. Manage stakeholder relationships throughout the process to ensure business objectives were achieved. Delivery of virtual classroom sessions to all levels of staff to support the Training & Competence scheme.
Cigna Health & Wellbeing - Manage stakeholder relationships with subject matter experts, software development house and operational departments to coordinate training activity. Deliver virtual classroom training of process and soft skills to support the roll out of the project.
Experian - Learning & Development Partner Global Decision Analytics - Manage multiple learning projects (Agile and Waterfall) across global Senior Stakeholders within Decision Analytics. Create learning storyboards, gain sign off from stakeholders and manage eLearning designers to create the online learning.
Marsh Commercial - Working within a team of both permanent and contract trainers, I was responsible for the delivery of a 6-week training programme to support the implementation of a business transformation initiative.
Nationwide Building Society - Design and delivery of Agile, Scrum and Kanban training to Senior Programme team to support a Society wide transformation project.
Santander - Training Deliverer Protection Insurance Up skill - Deliver Protection Up skills training in line with FCA regulation and Key Customer Service performance indicators.
Volkswagen Financial Services - Scope, design, and delivery of Soft skills courses to up skill a new team of Compliance Consultants. Key skills included Problem Solving, Decision Making and Commercial Skills.
Santander - Training Designer - Business Banking - I created online learning using Articulate software to support the launch of a new Business Banking Product. The programme I delivered was a blended learning solution that ensured the minimum time away from the business for all participants.
Santander - Learning Consultant - Deliver training to staff across all levels and roles in new GDPR Regulation. Design blended learning solutions to support the business in achieving effective implementation of the new regulations.
Santander - Product Owner HR Learning - Involved in the scoping, design and project management of the creation of a virtual Mortgage Academy. Manage stakeholder relationships throughout the process to ensure business objectives were achieved. Delivery of virtual classroom sessions to all levels of staff to support the Training & Competence scheme.
Cigna Health & Wellbeing - Manage stakeholder relationships with subject matter experts, software development house and operational departments to coordinate training activity. Deliver virtual classroom training of process and soft skills to support the roll out of the project.
Experian - Learning & Development Partner Global Decision Analytics - Manage multiple learning projects (Agile and Waterfall) across global Senior Stakeholders within Decision Analytics. Create learning storyboards, gain sign off from stakeholders and manage eLearning designers to create the online learning.
Marsh Commercial - Working within a team of both permanent and contract trainers, I was responsible for the delivery of a 6-week training programme to support the implementation of a business transformation initiative.
Nationwide Building Society - Design and delivery of Agile, Scrum and Kanban training to Senior Programme team to support a Society wide transformation project.
Santander - Training Deliverer Protection Insurance Up skill - Deliver Protection Up skills training in line with FCA regulation and Key Customer Service performance indicators.
Volkswagen Financial Services - Scope, design, and delivery of Soft skills courses to up skill a new team of Compliance Consultants. Key skills included Problem Solving, Decision Making and Commercial Skills.
Santander - Training Designer - Business Banking - I created online learning using Articulate software to support the launch of a new Business Banking Product. The programme I delivered was a blended learning solution that ensured the minimum time away from the business for all participants.
Santander - Learning Consultant - Deliver training to staff across all levels and roles in new GDPR Regulation. Design blended learning solutions to support the business in achieving effective implementation of the new regulations.
Analytics, UP, Customer, Contracts, Online, Software, Development, Health, Insurance, Support, Transformation, Implementation, Banking, Compliance, Service, Design, Kanban, Storyboards, GDpr, Customer service, Management, Business transformation, Product owner, Training, Agile, Software development, Contracts, Scrum, Project Management
1993 - 2016
freelance
Learning Consultant /Curriculum Lead / Learning Deliverer/ Trainer
SANTANDER.
• Managed the Mortgage Sales Academy programme, which covered all Mortgage Sales roles within the contact centre and Branch network.
• Created an MBTI programme (Face to Face delivery and 1 to 1 follow up coaching) to support Senior Leadership team through Change and Transformation programme.
• Project managed Training Needs Analysis and implementation of a large scale transformation programme across the bank. I liaised with Senior Business Managers and Team Managers to establish requirements. Created and presented a proposal for approval. This proposal was accepted, and the new programme resulted in a 10% improvement in speed to competency and a 5 day reduction in time spent in the classroom.
• Designed and Facilitated a training programme for Senior Leaders in Performance Management, Advanced Coaching and Time Management.
• Conduct Training Needs Analysis in liaison with Senior Business Managers to scope requirements for an FCA Regulatory project to retrain a specialist Contact Centre team.
• Created an MBTI programme (Face to Face delivery and 1 to 1 follow up coaching) to support Senior Leadership team through Change and Transformation programme.
• Project managed Training Needs Analysis and implementation of a large scale transformation programme across the bank. I liaised with Senior Business Managers and Team Managers to establish requirements. Created and presented a proposal for approval. This proposal was accepted, and the new programme resulted in a 10% improvement in speed to competency and a 5 day reduction in time spent in the classroom.
• Designed and Facilitated a training programme for Senior Leaders in Performance Management, Advanced Coaching and Time Management.
• Conduct Training Needs Analysis in liaison with Senior Business Managers to scope requirements for an FCA Regulatory project to retrain a specialist Contact Centre team.
Coaching, Training, Performance Management, Leadership, Management, Sales, Network, Implementation, Transformation, Support, Regulatory, UP
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