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jobs
Justyna Piekarz
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Good
English
Fluently
Polish
Fluently
My experience
2021 - ?
job
Social Media Manager
JP Creatives.
I started JP Creatives in 2021 as a Virtual Assistant and Social Media Manager. I have previously helped
a company grow by 70% in terms of sales and 250% in terms of online recognition. I have plenty of experience supporting creative businesses, however, that is not the only industry I am willing to work in. I manage social media accounts, prepare posts, reply to clients and make sure that business owners
have more time for themselves and their clients!
a company grow by 70% in terms of sales and 250% in terms of online recognition. I have plenty of experience supporting creative businesses, however, that is not the only industry I am willing to work in. I manage social media accounts, prepare posts, reply to clients and make sure that business owners
have more time for themselves and their clients!
Social Media, Sales, Online, Social, Manager
2020 - ?
job
Receptionist
Malmaison.
• Assisted in signing in/out guests
• Helped with all questions and complaints
• Made calls to guests needing help or information
• Took payments
• Faxed, copied, and scanned documents
• Kept up-to-date records on guests, complaints and any changes in company policy
Live in carer
• Helped with all questions and complaints
• Made calls to guests needing help or information
• Took payments
• Faxed, copied, and scanned documents
• Kept up-to-date records on guests, complaints and any changes in company policy
Live in carer
Receptionist, UP
2020 - 2020
job
Receptionist
George Street Hotel.
COVID-19)
● Answered telephone enquiries from clients and the public.
● Corresponded with clients via email and telephone
● Dealt with the financial aspects of clients' reservations
● Greeted incoming customers in a professional manner and provided
friendly, knowledgeable assistance.
● Represented office personnel and company brand in regular client
correspondence.
● Took bookings over the phone, in person and via email
● Answered to all queries over the phone or via email
● Assisted customers with any questions regarding the hotel or the city
(booking trains, finding correct addresses and best ways for customers to find those etc.)
● Prepared documents for housekeeping staff for the following day
● Screened and verified visitors for identification credentials and purpose of visit to maintain the security
of personnel and office environment.
● Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure
client satisfaction.
● Managed a team of front desk agents and helped to resolve issues that
arose during shifts.
● Assisted guests at check-in, providing information on various services
within the hotel.
● Analysed departmental documents for appropriate distribution and filing.
● Answered telephone enquiries from clients and the public.
● Corresponded with clients via email and telephone
● Dealt with the financial aspects of clients' reservations
● Greeted incoming customers in a professional manner and provided
friendly, knowledgeable assistance.
● Represented office personnel and company brand in regular client
correspondence.
● Took bookings over the phone, in person and via email
● Answered to all queries over the phone or via email
● Assisted customers with any questions regarding the hotel or the city
(booking trains, finding correct addresses and best ways for customers to find those etc.)
● Prepared documents for housekeeping staff for the following day
● Screened and verified visitors for identification credentials and purpose of visit to maintain the security
of personnel and office environment.
● Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure
client satisfaction.
● Managed a team of front desk agents and helped to resolve issues that
arose during shifts.
● Assisted guests at check-in, providing information on various services
within the hotel.
● Analysed departmental documents for appropriate distribution and filing.
Receptionist, Management, Security, Office, Booking
2019 - 2020
job
Shop Assistant
YiFang Fruit Tea.
Assisted in managing day-to-day business operations, including selling various food&drink products by
explaining unique features and educating customers on the proper application of products.
• Bar skills- prepared each drink as altered by the customer, providing each situations
with a unique experience of the shop's products
• Kitchen duties delivered with a high standard of the health and safety and work well under pressure
company's recipe and to the highest standard
• Listened to customer needs and preferences to provide accurate advice.
• Maintained knowledge of current promotions, exchange guidelines
payment policies and security practices.
• Sought opportunities to up-sell and add-on additional merchandise.
• Completed purchases with cash, credit and debit payment methods.
• Assisted customers with product selection, sales, and returns.
• Educated customers on product and service offerings.
• Operated cash register to process cash and credit card transactions.
• Recommended products based on customer needs.
• Developed a close team relationship with co-workers, ensuring our
communication and trust allows us to provide customers with the highest
level of customer service
explaining unique features and educating customers on the proper application of products.
• Bar skills- prepared each drink as altered by the customer, providing each situations
with a unique experience of the shop's products
• Kitchen duties delivered with a high standard of the health and safety and work well under pressure
company's recipe and to the highest standard
• Listened to customer needs and preferences to provide accurate advice.
• Maintained knowledge of current promotions, exchange guidelines
payment policies and security practices.
• Sought opportunities to up-sell and add-on additional merchandise.
• Completed purchases with cash, credit and debit payment methods.
• Assisted customers with product selection, sales, and returns.
• Educated customers on product and service offerings.
• Operated cash register to process cash and credit card transactions.
• Recommended products based on customer needs.
• Developed a close team relationship with co-workers, ensuring our
communication and trust allows us to provide customers with the highest
level of customer service
Operations, Exchange, Customer service, Sales, Security, Service, Safety, Health, UP, Customer, Transactions
2017 - 2018
job
Retail Assistant
Primark Ltd.
Delivered an exceptional level of service to each customer by listening to concerns and answering
questions
• Ensured that customers with a language barrier are also served and provided with exceptional
customer service prioritisation
• Responsible for the presence of best-selling stock, ensuring that it is always out in the numbers needed
• Team leader- gave out responsibilities to other members of the department
• Supported other retail assistants, supervisors and managers in improving operations and resolving
issues to deliver top-notch customer service.
• Assisted in tasks taking place on the shop floor, as well as the stockroom
• Managed fitting rooms during busy hours, ensuring their experience is not worsened by waiting time
• Ensured that customers are still provided with excellent customer service at checkout, even if there
were language barriers
• Management skills- overlooked the process of boosting sales by ensuring targets are met during each
season
questions
• Ensured that customers with a language barrier are also served and provided with exceptional
customer service prioritisation
• Responsible for the presence of best-selling stock, ensuring that it is always out in the numbers needed
• Team leader- gave out responsibilities to other members of the department
• Supported other retail assistants, supervisors and managers in improving operations and resolving
issues to deliver top-notch customer service.
• Assisted in tasks taking place on the shop floor, as well as the stockroom
• Managed fitting rooms during busy hours, ensuring their experience is not worsened by waiting time
• Ensured that customers are still provided with excellent customer service at checkout, even if there
were language barriers
• Management skills- overlooked the process of boosting sales by ensuring targets are met during each
season
Operations, Retail, Management, Customer service, Sales, Service, It, Customer
2012 - 2015
job
Office Assistant/Social Media Manager
MM Solutions.
overseeing events such as concerts,
weddings and birthday parties at a private hall.
Organising events
Social Media Management- grew engagement by 250% and sales by 70% within 6 months.
weddings and birthday parties at a private hall.
Organising events
Social Media Management- grew engagement by 250% and sales by 70% within 6 months.
Social Media, Social media management, Management, Sales, Office, Social, Manager
My education
John Mason School
Secondary, History, Psychology, English Literature
Secondary, History, Psychology, English Literature
John Mason School
Secondary, English Literature, History, Geography, German, Performing Arts (Minor in Mathematics)
Secondary, English Literature, History, Geography, German, Performing Arts (Minor in Mathematics)
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